2023 FORD MUSTANG MACH E phone

911 Assist
What Is 911 Assist.........................................66
How Does 911 Assist Work.........................66
Emergency Call Requirements................66
Emergency Call Limitations......................67
Keys and Remote Controls
Remote Control Limitations.....................68
Using the Remote Control.........................68
Sounding the Panic Alarm........................68
Locating Your Vehicle..................................69
Changing the Remote Control Battery -LHD................................................................69
Replacing a Lost Key or Remote Control............................................................................71
Programming the Remote Control..........71
Keys and Remote Controls –Troubleshooting..........................................71
Phone as a Key
What Is Phone as a Key...............................72
Phone as a Key Limitations........................72
Programming Your Phone..........................72
Using the Valet Mode...................................73
Using the Backup Start Passcode...........73
Phone as a Key – Troubleshooting.........74
MyKey™
What Is MyKey................................................76
MyKey Settings...............................................76
Creating a MyKey...........................................77
Programming a MyKey................................78
Clearing All MyKeys......................................78
Checking MyKey System Status..............78
Using MyKey With Remote StartSystems........................................................78
MyKey – Troubleshooting..........................79
Doors and Locks
Operating the Doors From Outside YourVehicle............................................................81
Operating the Doors From Inside YourVehicle............................................................81
Autounlock.......................................................81
Autolock...........................................................82
Mislock..............................................................82
Doors and Locks Audible Warnings.......82
Doors and Locks – Troubleshooting..........................................................................82
Keyless Entry
What Is Keyless Entry..................................85
Keyless Entry Limitations...........................85
Keyless Entry Settings.................................85
Using Keyless Entry......................................85
Keyless Entry – Troubleshooting............86
Keyless Entry Keypad
What Is the Keyless Entry Keypad..........87
Keyless Entry Keypad Limitations...........87
Locating the Keyless Entry Keypad........87
Keyless Entry Keypad Master AccessCode...............................................................87
Keyless Entry Keypad Personal AccessCodes.............................................................87
Using the Keyless Entry Keypad..............88
Keyless Entry Keypad – Troubleshooting..........................................................................89
Walk Away Lock
What is Walk Away Lock............................90
How Does Walk Away Lock Work..........90
Walk Away Lock Limitations....................90
Switching Walk Away Lock On and Off..........................................................................90
Switching Walk Away Lock AudibleFeedback On and Off.............................90
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Switching Shuffle Mode On and Off.........................................................................377
Switching Repeat Mode On and Off.........................................................................377
Setting a Memory Preset..........................377
Muting the Audio.........................................378
Adjusting the Sound Settings................378
Setting the Clock and Date.....................378
FM Radio........................................................378
Digital Radio.................................................379
Satellite Radio.............................................380
Audio System – Troubleshooting.........383
Center Display Overview
Center Display Precautions.....................387
Center Display Limitations......................387
Status Bar......................................................387
Center Display Settings...........................388
Rebooting the Center Display...............388
Voice Interaction
Ford Assistant.............................................389
Alexa Built-In
What is Alexa Built-In................................391
Alexa Built-In Requirements...................391
Signing Into Your Account........................391
Using Alexa Built-In....................................391
Alexa Built-In Settings...............................391
Phone
Phone Precautions....................................393
Connecting Your Phone...........................393
Phone Menu.................................................393
Making and Receiving a Phone Call.....394
Sending and Receiving a Text Message........................................................................395
Bluetooth®
Connecting a Bluetooth® Device........396
Playing Media Using Bluetooth®.........396
Apps
App Precautions..........................................397
App Requirements.....................................397
Accessing Apps...........................................397
Enabling Apps on an iOS Device...........397
Enabling Apps on an Android Device.......................................................................398
Switching Apple CarPlay On and Off.......................................................................398
Switching Android Auto On and Off....398
Personal Profiles
How Do Personal Profiles Work............399
Enabling or Disabling Personal Profiles.......................................................................399
Creating a Personal Profile.....................399
Linking or Unlinking a Personal Profile.......................................................................399
Selecting a Personal Profile..................400
Deleting a Personal Profile.....................400
Navigation
Connected Navigation..............................401
Accessing Navigation................................401
Navigation Map Updates.........................401
Adjusting the Map.......................................401
Live Traffic......................................................401
Setting a Destination.................................401
Waypoints.....................................................402
Route Guidance..........................................402
Vehicle Software Updates
Vehicle Software Updates.....................404
Software Update Settings.....................404
Software Update Indicators..................405
Vehicle System Reset
Performing a System Reset...................406
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2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOMTable of Contents

If you require assistance or clarification onpolicies or procedures, please contact thecustomer relationship center.
United States
Ford Motor CompanyCustomer Relationship CenterPO Box 6248Dearborn, MI 481261-800-392-3673 (FORD)TDD for the hearing impaired:7-1-1 (where offered by your telephoneservice provider)www.ford.com/help/contact/
Ford Credit - US Only
Ford Credit offers a full range of financingand lease plans to help you acquire yourvehicle. If you have financed or leased yourvehicle through Ford Credit, thank you foryour business.
For assistance call 1-800-727-7000, or formore information about Ford Credit andaccess to an account manager, visitwww.ford.com/finance.
Canada
Customer Relationship CentreFord Motor Company of Canada LimitedP.O. Box 2000Oakville, Ontario L6J 5E41-800-565-3673 (FORD)TDD for the hearing impaired:7-1-1 (where offered by your telephoneservice provider)www.ford.ca
Australia
Ford Motor Company of Australia Pty Ltd.Customer Relationship CentrePrivate Mail Bag 5Campbellfield, Victoria, 3061Telephone: (13 FORD) 13 3673E-mail: [email protected]
New Zealand
Ford Motor CompanyAttention: Customer Relationship CentrePrivate Bag 76912Manukau City 2241Telephone: 0800 367 369 (FORDNZ)E-mail: [email protected]
China - Imported Vehicle
Customer Relationship CenterTelephone: 400-690-1886Website: https://www.ford.com.cn/
China - Chang’An Ford
Customer Relationship CenterTelephone: 800-810-8168Mobile: 400-887-7766Website: https://www.ford.com.cn/
Asia Pacific Direct Markets(APDM)
E-mail: [email protected]
Caribbean, Central America andIsrael
Ford Motor CompanyFord Export OperationsAttention: Owner Relations1555 Fairlane DriveFairlane Business Park #3Allen Park, MI 48101Fax: (313) 390-0804Telephone: (313) 594-4857E-mail: [email protected]
U.S. Virgin Islands and Puerto Rico
Ford Motor CompanyFord Export OperationsAttention: Owner Relations1555 Fairlane DriveFairlane Business Park #3Allen Park, MI 48101Telephone: (800) 841-3673E-mail: [email protected]
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Argentina
Telephone: 0800-888-3673
Brazil
Website: www.ford.com.brTelephone: 0800-703-3673E-mail: [email protected]
North Africa
E-mail: [email protected]
South Africa
Telephone: 0860011022Email: [email protected]
Sub-Saharan Africa
E-mail: [email protected]
Puerto Rico
Ford International Business Development,Inc.P.O. Box 11957Caparra Heights StationSan Juan, PR 00922-19571-800-392-3673 (FORD)Fax: (313) 390-0804E-mail: [email protected]
Middle East
Ford Middle East Customer RelationshipCenterP.O. Box 21740Dubai, United Arab EmiratesTelephone: 80004441066Toll-free number for the Kingdom of SaudiArabia: 8008443673Mobily and Zain cell phone users in SaudiArabia: 800850078Kuwait: 22280384Local telephone number for Kuwait: +9651 898900Fax: +971 4 3327266E-mail: [email protected]
South Korea
Customer Relationship CenterTelephone: +82-02-1600-6003E-mail: [email protected] Dispatch Service call:080-300-3673
Philippines
Telephone: 02-88669408Email: [email protected]
Taiwan
Telephone: 0800-032100705 Zhonghua Rd., Sec. 1Zhongli District, Taoyuan, Taiwan, 32068
Thailand
Telephone: 1383E-mail: [email protected]
Vietnam
Telephone: 1800588888E-mail: [email protected]
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Note:Event data recorder data is recordedby your vehicle only if a non-trivial crashsituation occurs; no data is recorded by theevent data recorder under normal drivingconditions and no personal data orinformation (for example name, gender,age, and crash location) is recorded.However, parties, such as law enforcement,could combine the event data recorder datawith the type of personally identifying dataroutinely acquired during a crashinvestigation.
To read data recorded by an event datarecorder, special equipment is required,and access to the vehicle or the event datarecorder is needed. In addition to thevehicle manufacturer, other parties, suchas law enforcement, that have such specialequipment, can read the information if theyhave access to the vehicle or the eventdata recorder.
BlueCruise Data (If Equipped)
If BlueCruise is active in certain crash ornear crash-like situations, such as anairbag deployment or hitting a roadobstacle, the system may record driverattentiveness, based on the direction ofeyes and duration, and photographs of thedriver seat area.
Note:No data is recorded under normaldriving conditions.
SETTINGS DATA
Your vehicle has electronic control unitsthat have the ability to store data basedon your personalized settings. The data isstored locally in the vehicle or on devicesthat you connect to it, for example, a USBdrive or digital music player. You can deletesome of this data and also choose whetherto share it through the services to whichyou subscribe.
Comfort and Convenience Data
Data recorded includes, for example:
•Seat and steering wheel position.
•Climate control settings.
•Radio presets.
Entertainment Data
Data recorded includes, for example:
•Music, videos or album art.
•Contacts and corresponding addressbook entries.
•Navigation destinations.
CONNECTED VEHICLE DATA
The modem has a SIM. Themodem was enabled when yourvehicle was built and periodicallysends messages to stay connected to thecell phone network, receive automaticsoftware updates and send vehicle-relatedinformation to us, for example diagnosticinformation. These messages couldinclude information that identifies yourvehicle, the SIM and the electronic serialnumber of the modem. Cell phone networkservice providers could have access toadditional information, for example cellphone network tower identification. Foradditional information about our privacypolicy, visit www.FordConnected.com orrefer to your local Ford website.
Note:The modem continues to send thisinformation unless you disable the modemor stop the modem from sharing vehicledata by changing the modem settings. SeeConnected Vehicle (page 372).
Note:The service can be unavailable orinterrupted for a number of reasons, forexample environmental or topographicalconditions and data plan coverage.
Note:To find out if your vehicle has amodem, visit www.FordConnected.com.
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MOBILE DEVICE DATA
If you connect a mobile device to yourvehicle, you can display data from yourdevice on the touchscreen for example,music and album art. You can share yourvehicle data with mobile apps on yourdevice through the system. See AppRequirements (page 397).
The mobile apps function operates by yourconnected device sending data to us in theUnited States. The data is encrypted andincludes, for example, the vehicleidentification number of your vehicle, theSYNC module serial number, odometer,enabled apps, usage statistics anddebugging information. We retain it onlyas long as necessary to provide the service,to troubleshoot, for continuousimprovement and to offer you productsand services that may be of interest to youaccording to your preferences and whereallowed by law.
If you connect a cell phone to the system,the system creates a profile that links tothat cell phone. The cell phone profileenables more mobile features and efficientoperation. The profile contains, forexample data from your phonebook, readand unread text messages and call history,including history of calls when your cellphone was not connected to the system.
If you connect a media device, the systemcreates and retains a media device indexof supported media content. The systemalso records a short diagnostic log ofapproximately 10 minutes of all recentsystem activity.
The cell phone profile, media device indexand diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when youconnect your cell phone or media device.If you no longer plan to use the system oryour vehicle, we recommend you use themaster reset function to erase the storedinformation. See Performing a SystemReset (page 406).
System data cannot be accessed withoutspecial equipment and access to yourvehicle's module.
For additional information about ourprivacy policy, refer to the local Fordwebsite.
Note:To find out if your vehicle hasconnectivity technology, visitwww.FordConnected.com.
EMERGENCY CALL SYSTEM
DATA
When the emergency call system is active,it may disclose to emergency services thatyour vehicle has been in a crash involvingthe deployment of an airbag or activationof the battery shut-off. Certain versions orupdates to the emergency call system mayalso be capable of electronically or verballydisclosing to emergency services operatorsyour vehicle location or other details aboutyour vehicle or crash to assist emergencyservices operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot activate the emergency call system.
Note:You cannot deactivate emergencycall systems that are required by law.
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STEERING WHEEL
See Switching Adaptive Cruise Control On and Off (page 238).A
See Setting the Adaptive Cruise Control Speed (page 239).B
See Setting the Adaptive Cruise Control Gap (page 240).C
See Using Ford Assistant (page 389).D
See Adjusting the Volume (page 377).E
See Selecting an FM Radio Station (page 379).F
See Making and Receiving a Phone Call (page 394).G
See Switching Lane Centering On and Off (page 245).H
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the battery shut-off, your vehiclemay be able to contact emergency servicesby dialing 911 through a paired andconnected Bluetooth®-enabled phone.
Not all crashes will deploy an airbag oractivate the battery shut-off. If aconnected cell phone sustains damage orloses its connection to SYNC during acrash, SYNC will search for and try toconnect to a previously paired cell phone.SYNC will then attempt to call theemergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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2023 Mustang Mach-E (CGW) Canada/United States of America, enUSA, Edition date: 202209, DOM911 Assist