Connected Vehicle – Troubleshooting -Vehicles With: Modem..........................378
Connected Vehicle – Troubleshooting -Vehicles With: SYNC 3/SYNC 2.5......379
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot..........381
Changing the Vehicle Wi-Fi HotspotName or Password.................................381
Vehicle Wi-Fi Hotspot – Troubleshooting........................................................................382
Audio System - VehiclesWithout: SYNC 3
General Information..................................383
Audio Unit......................................................383
AM/FM Radio...............................................384
Connecting a Bluetooth® Device.........385
Streaming Bluetooth Audio...................386
Playing Media From a USB Device.......387
USB Port.........................................................387
Apps................................................................388
Using Voice Recognition..........................390
Audio System – Troubleshooting..........391
Audio System - Vehicles With:SYNC 3
Audio System Precautions......................392
Switching the Audio Unit On and Off........................................................................392
Selecting the Audio Source....................392
Playing or Pausing the Audio Source........................................................................392
Adjusting the Volume................................392
Switching Shuffle Mode On and Off........................................................................392
Switching Repeat Mode On and Off........................................................................392
Setting a Memory Preset.........................393
Muting the Audio........................................393
Adjusting the Sound Settings................393
Setting the Clock and Date.....................393
AM/FM Radio...............................................394
Digital Radio.................................................395
Satellite Radio.............................................396
Audio System – Troubleshooting.........397
SYNC™ 3
General Information...................................401
Using Voice Recognition..........................403
Entertainment..............................................410
Phone.............................................................420
Navigation.....................................................422
Electric Vehicle Information....................427
Apps................................................................428
Settings..........................................................430
SYNC™ 3 Troubleshooting.....................432
Vehicle Software Updates -Vehicles Without: SYNC 3
Vehicle Software Updates......................445
Accessories
Accessories...................................................446
12V Pre-Wired Connections
What are the 12V Pre-Wired Connections........................................................................447
12V Pre-Wired Connections Precautions........................................................................447
Locating the 12V Pre-Wired Connections........................................................................447
Ford Protect
What Is Ford Protect.................................448
Scheduled Maintenance
General Maintenance Information......450
Normal Scheduled Maintenance.........453
Special Operating Conditions ScheduledMaintenance............................................456
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Note:Before reconnecting the battery,make sure the ignition remains switched off.
Note:Make sure to fully tighten the batterycables.
If you disconnect or replace the vehiclebattery, you must reset the followingfeatures:
•Window bounce-back. See What IsWindow Bounce-Back (page 100).
•Clock Settings.
•Pre-set radio stations.
Battery Disposal
Make sure that you dispose ofold batteries in anenvironmentally friendly way.Seek advice from your local authorityabout recycling old batteries.
CHANGING THE 12V BATTERY
- HYBRID ELECTRIC VEHICLE
(HEV)
WARNING: Batteries normallyproduce explosive gases which cancause personal injury. Therefore, do notallow flames, sparks or lightedsubstances to come near the battery.When working near the battery, alwaysshield your face and protect your eyes.Always provide correct ventilation.
WARNING: When lifting aplastic-cased battery, excessive pressureon the end walls could cause acid to flowthrough the vent caps, resulting inpersonal injury and damage to thevehicle or battery. Lift the battery with abattery carrier or with your hands onopposite corners.
WARNING: Keep batteries out ofreach of children. Batteries containsulfuric acid. Avoid contact with skin,eyes or clothing. Shield your eyes whenworking near the battery to protectagainst possible splashing of acidsolution. In case of acid contact with skinor eyes, flush immediately with water fora minimum of 15 minutes and get promptmedical attention. If acid is swallowed,call a physician immediately.
WARNING: Battery posts,terminals and related accessoriescontain lead and lead compounds,chemicals known to the State ofCalifornia to cause cancer andreproductive harm.Wash your handsafter handling.
WARNING: This vehicle may havemore than one battery. Removing thebattery cables from only one batterydoes not disconnect your vehicleelectrical system. Make sure youdisconnect the battery cables from allbatteries when disconnecting power.Failure to do so may cause seriouspersonal injury or property damage.
WARNING: For vehicles withAuto-Start-Stop the battery requirementis different. You must replace the batterywith one of exactly the samespecification.
The battery is in under the rear seat. SeeAdjusting the Seat Cushion (page 143).
Your vehicle has a maintenance-freebattery. It does not require additionalwater during service.
If the vehicle battery has a cover and venthose, make sure you correctly install it aftercleaning or replacing the battery.
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Electrical Accessory Installation
To make sure the battery managementsystem works correctly, do not connect anelectrical device ground connectiondirectly to the battery negative post. Thiscan cause inaccurate measurements ofthe battery condition and potentialincorrect system operation.
Note:If you add electrical accessories orcomponents to the vehicle, it may adverselyaffect battery performance and durability.This may also affect the performance ofother electrical systems in the vehicle.
Remove and Reinstall the Battery
Install a battery approved for use by ourspecifications. See Capacities andSpecifications (page 363).
To disconnect or remove the battery, dothe following:
1.Apply the parking brake and switch theignition off.
2.Switch all electrical equipment off, forexample lights and radio.
3.Wait a minimum of two minutes beforedisconnecting the battery.
Note:The engine management system hasa power hold function and remains poweredfor a period of time after you switch theignition off. This is to allow the system tostore diagnostic and adaptive tables.Disconnecting the battery without waitingcan cause damage not covered by thevehicle warranty.
4.Disconnect the negative battery cableterminal.
5.Disconnect the positive battery cableterminal.
6.Remove the battery securing clamp.
7.Remove the battery.
8.To install, reverse the removalprocedure.
Note:Before reconnecting the battery,make sure the ignition remains switched off.
Note:Make sure to fully tighten the batterycables.
If you disconnect or replace the vehiclebattery, you must reset the followingfeatures:
•Window bounce-back. See What IsWindow Bounce-Back (page 100).
•Clock Settings.
•Pre-set radio stations.
Battery Disposal
Make sure that you dispose ofold batteries in anenvironmentally friendly way.Seek advice from your local authorityabout recycling old batteries.
ADJUSTING THE HEADLAMPS
Vertical Aim Adjustment
The headlamps on your vehicle areproperly aimed at the assembly plant. Ifyour vehicle has been in an accident, havethe alignment of your headlamps checkedas soon as possible.
8 ft (2.4 m)A
Center height of lamp to groundB
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SETTING A MEMORY PRESET
1.Select a station or channel.
2.Press and hold a memory preset buttonon the touchscreen.
Note:The audio mutes briefly while thesystem saves the preset and returns once itis stored.
Note:You can save presets from multiplesources to the memory preset bar.
MUTING THE AUDIO
Press the button on the steeringwheel to mute the audio.
Press to mute the signal. Pressagain to restore the signal.
ADJUSTING THE SOUND
SETTINGS
Balance and Fade (If Equipped)
1.Access the vehicle drawer on thetouchscreen.
2.Press SETTINGS.
3.Press Sound.
4.Press Balance / Fade.
5.Press the arrows to adjust the settings.
Tone Settings
1.Access the vehicle drawer on thetouchscreen.
2.Press SETTINGS.
3.Press Sound.
4.Press Tone Settings.
5.Use the slider bar to adjust the settings.
Speed Compensated Volume
1.Access the vehicle drawer on thetouchscreen.
2.Press SETTINGS.
3.Press Sound.
4.Press Speed Compensated Volume.
5.Press a setting.
Occupancy Mode (If Equipped)
1.Access the vehicle drawer on thetouchscreen.
2.Press SETTINGS.
3.Press Sound.
4.Press Occupancy Mode.
5.Press a setting.
Sound Mode (If Equipped)
1.Access the vehicle drawer on thetouchscreen.
2.Press SETTINGS.
3.Press Sound.
4.Press Sound Mode.
5.Press a setting.
SETTING THE CLOCK AND
DATE
1.Access the vehicle drawer on thetouchscreen.
2.Press SETTINGS.
3.Press Clock.
4.Set the time.
Note:The AM and PM options are notavailable if 24-hour mode is on.
5.Press the arrows to adjust the settings.
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Switching Automatic TimeUpdates On and Off
1.Access the vehicle drawer on thetouchscreen.
2.Press SETTINGS.
3.Press Clock.
4.Switch Automatic time zone updateon or off.
AM/FM RADIO
AM/FM RADIO LIMITATIONS
The further you travel from an AM or FMstation, the weaker the signal and theweaker the reception.
Hills, mountains, tall buildings, bridges,tunnels, freeway overpasses, parkinggarages, dense tree foliage andthunderstorms can interfere with thereception.
When you pass a ground-based broadcastrepeating tower, a stronger signal mayovertake a weaker one and result in theaudio system muting.
SELECTING A RADIO STATION
Manually Selecting a RadioStation
Turn to search through the radio frequencyband.
Using Direct Tune
1.Press Direct Tune to open the numberpad.
2.Enter the station you prefer.
Note:You can only enter a valid station forthe audio source you are currently listeningto.
Using Seek
Press either button. The systemstops at the first station it findsin that direction.
Using the Station List
1.Press Browse.
Note:Available on FM radio only.
2.Press a station.
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GENERAL INFORMATION
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
About SYNC
The system allows you to interact with theentertainment, information andcommunication systems on your vehicleusing voice commands and a touchscreen.The system provides easy interaction withaudio, phone, navigation, mobile apps andsettings.
Note:You can switch the system on anduse it for up to an hour without switchingthe ignition on.
Note:You can use the system after youswitch the ignition off for up to 10 minutesor until you open a door.
Note:For your safety, some features arespeed-dependent. Their use is limited towhen your vehicle speed is less than 3 mph(5 km/h).
Using the Touchscreen
Status bar.A
Home screen.B
Clock. See Settings (page 430).C
Outside air temperature.D
Feature bar.E
Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
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Clock
Select this tile to adjust the clock settings.
Bluetooth®
Select this tile to switch Bluetooth® onand off and adjust the settings.
Phone
Select this tile to connect, disconnect, andmanage the connected device settings.
Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assistfeatures like Parking Aids, Lane KeepingSystem, Pedestrian Detection, andAuto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settingslike windows, alarm, lighting, and MyKeysettings.
FordPass (If Equipped)
Select this tile to adjust the FordPasssettings
General
Select this tile to adjust settings likelanguage, measurement units, or to resetthe system.
911 Assist (If Equipped)
Select this tile to switch 911 Assist on andoff.
Automatic Updates
Select this tile to adjust the automaticupdate settings.
Mobile Apps
Select this tile to adjust permissions,enable, disable, and update mobile apps.
Display
Select this tile to adjust display settingslike brightness and auto dim.
Charge Settings (If Equipped)
Select this tile to adjust the electric vehiclecharge settings.
Voice Control
Select this tile to adjust voice controlsettings like command confirmations anddisplayed lists.
Navigation (If Equipped)
Select this tile to adjust navigation settingslike map preferences and route guidance.
Seats (If Equipped)
Select this tile to adjust the lumbarfunction and massage function of yourmulti contour seats.
Message Center (If Equipped)
Select this tile to view vehicle messages.
Personal Profiles (If Equipped)
Select this tile to adjust recalled memoryfeatures when using personal profiles.
Valet Mode (If Equipped)
Select this tile to enable and disable valetmode.
Ambient Lighting (If Equipped)
Select this tile to change the color orintensity of the interior lighting.
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Resetting the Individual Trip Values -Vehicles With: 4.2 Inch Screen.............120Resetting the Trip Computer....................120Restarting the Engine.................................168Resuming the Set Speed...........................218Roadside Assistance..................................282Rollover Warning.........................................459Running-InSee: Breaking-In.................................................278Running Out of Fuel.....................................173Adding Fuel From a Portable FuelContainer...........................................................173Filling a Portable Fuel Container...................173
S
Satellite Radio..............................................396Locating the Satellite Radio IdentificationNumber............................................................396Satellite Radio Limitations............................396What Is Satellite Radio...................................396Scheduled Maintenance..........................450Seatbelt Extensions......................................48Seatbelt Precautions....................................42Seatbelt Reminder........................................46How Does the Seatbelt ReminderWork.....................................................................46Seatbelt Reminder Audible Warnings..........47Seatbelt Reminder Indicators.........................46Switching the Seatbelt Reminder On andOff..........................................................................47Seatbelts...........................................................42Automatic Locking Mode..................................44Seatbelt Reminder..............................................46Sensitive Locking Mode.....................................44Security..............................................................84Anti-Theft Alarm System.................................84Anti-Theft Alarm System Settings................85Passive Anti-Theft System..............................84Security – Troubleshooting..............................86Security – Troubleshooting.......................86Security – Frequently AskedQuestions...........................................................87Security – Information Messages..................86Selecting a Drive Mode.............................230Selecting the Audio Source.....................392
Sensitive Locking Mode...............................44How Does Sensitive Locking ModeWork.....................................................................44What is Sensitive Locking Mode....................44Service Data.....................................................23Setting a Memory Preset..........................393Settings Data...................................................24Settings...........................................................430Setting the Adaptive Cruise ControlGap.................................................................223Setting the Adaptive Cruise ControlSpeed............................................................222Setting the Blower Motor Speed............126Setting the Clock and Date......................393Setting the Cruise Control Speed...........217Setting the Hill Descent Speed.............206Setting the Temperature...........................126Setting the Trail Control Speed.............204Shifting Your Immobile Vehicle Out ofPark (P) - Gasoline....................................187Shifting Your Vehicle Into Gear...............183Sitting in the Correct Position..................135Software UpdateSee: Vehicle Software Updates...................445Sounding the Panic Alarm..........................62Special Notices.................................................17Special Operating Conditions ScheduledMaintenance..............................................456Speed ControlSee: Cruise Control.............................................217Speedometer...................................................111Stability Control Indicator........................203Stability Control...........................................202Stability Control – Troubleshooting...........203Stability Control –Troubleshooting........................................203Stability Control – Warning Lamps............203Starter SwitchSee: Ignition Switch...........................................156Starting and Stopping the Engine –Precautions..................................................156Starting and Stopping the Engine.........156Automatic Engine Stop.....................................161Engine Block Heater..........................................159Starting and Stopping the Engine –Troubleshooting.............................................162Starting the Engine.............................................157Stopping the Engine.........................................160
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