2023 FORD F650/750 phone

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
If your vehicle is configured as a
motorhome please call 1-800-444-3311
for support.Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
(TDD for the hearing impaired:
1-888-658-6805)
Website
www.ford.ca
Facebook
FordServiceCA (English)
FordServiceQC (Français)
Twitter
@FordServiceCA
194
Customer Assistance

Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or
Service Advisor at your selling or
servicing authorized dealer.
2. If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle’s current odometer reading.
In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.
Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair
of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
195
Customer Assistance

GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find diesel fuel.
If you cannot find diesel fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact a regional office or owner
relations/customer relationship office.
The use of low quality diesel fuel may
affect your emissions control system and
may cause engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused by use
of improper fuel. In the United States, using
leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
Ford dealerships outside of the U.S. and
Canada may be unable to support the
F-650/750 due to the specialized training
and servicing requirements of these
vehicles. If your vehicle must be serviced
while you are traveling or living in Central
or South America, the Caribbean, or the
Middle East, contact the nearest Ford
dealership. If the dealership cannot help
you, write or call:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected] customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia: 8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com
197
Customer Assistance

You can also obtain other
information about motor vehicle
safety from www
.safercar.gov.REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.
Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-
vehicles.html (English) Website
http://tc.canada.ca/recalls (English) http://tc.canada.ca/rappels (French) Website
1-800-333-0510 Phone
Ford of Canada Contact Information
www.ford.ca Website
1-800-565-3673 Phone
199
Customer Assistance

Selecting a Menu Option
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Selecting the Radio
Press the button to select radio
mode.
Press the button again to display
the available radio sources. Repeatedly
press the button, or rotate the right-hand
rotary control to scroll through the
available radio sources.
Setting a Memory Preset
Tune to a station then press and hold one
of the numbered memory preset buttons.
The audio mutes briefly while the system
saves the station and returns once the
station is stored.
Switching the Audio Unit On and
Off
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Press and release the button.
Using a Cell Phone
Press the button to either
answer an incoming phone call
or to make a phone call.
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Press and hold the button to end
a phone call.
Using Seek, Fast Forward and
Reverse
Press and release the button to
skip to the next track.
Press and hold the button to fast
forward through the track.
Press and release the button to
return to the beginning of a track.
Repeatedly press the button to
return to previous tracks.
Press and hold the button to rewind.
In radio mode, select a frequency band and
press and release either button. The
system stops at the first station it finds in
that direction.
311
Audio System (If Equipped)

In satellite radio mode, press and release
to select the next or previous satellite radio
station. If you select a specific category,
such as jazz, rock or news, press to find the
next or previous station in the category you
select.
CONNECTING A BLUETOOTH®
DEVICE
Pairing a Device
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Press the button.
Select Bluetooth® and follow the
instructions on the screen.
Note:When pairing a new device, you can
choose to download contacts, set this as
the primary device and enable Emergency
Assistance.
STREAMING BLUETOOTH
AUDIO
Selecting a Bluetooth® Source
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1. Press the button to display the menu.
2. Repeatedly press the button to scroll
to the Bluetooth® device.
3. Press the OK button.
Press the button to play the
track. Press the button again to
pause the track.
Press the button to skip to the
next track.
Press and hold the button to fast
forward through the track.
Press the button once to return
to the beginning of the track.
Repeatedly press the button to
return to previous tracks.
Press and hold the button to fast rewind.
Note:Not all functions are supported by all
phones.
PLAYING MEDIA FROM A USB
DEVICE
Supported Audio File Formats
You can play audio file formats including
MP3, WMA, WAV, M4A, M4B, AAC, and
FLAC.
Note:The NTFS file system is not
supported.
Selecting the USB Device
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Press the button to display the
menu.
Repeatedly press the button to scroll to
your USB device.
Press the OK button.
Playing from the USB Device
Press the button to play a track.
Press the button again to pause
the track.
Press the button to skip to the
next track.
Press and hold the button to fast
forward through the track.
Press the button once to return
to the beginning of a track.
Repeatedly press the button to
return to previous tracks.
Press and hold the button to fast rewind.
312
Audio System (If Equipped)

Sorting by Categories
You can also sort and play music by
specific categories, for example artist or
album.
Press the OK button to view the available
categories.
AUDIO INPUT JACK (IF EQUIPPED)
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
WARNING: Always place your
device in a secure location in your vehicle
so it does not become a projectile in a
sudden stop or crash. Failure to follow
this instruction could result in personal
injury.
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The auxiliary input jack allows you to
connect and play music from your portable
music player through your vehicle speakers.
You can use any portable music player
designed for use with headphones. Your
audio extension cable must have male
connectors at each end.
1. Make sure your vehicle is stationary
with the audio unit and the portable
music player switched off.
2. Plug the extension cable from the
device into the audio input jack.
3. Switch on the radio and select either a
tuned FM station or a CD.
4. Adjust the volume as desired.
5. Switch on your device and adjust the
volume to half the maximum level.
6. Press AUX until LINE or LINE IN
appears in the display. You should hear
music from your device even if it is low.
7. Adjust the volume on your device until
it reaches the volume level of the FM
station or CD. Do this by switching back
and forth between the AUX and FM or
CD controls.
Use the vehicle audio unit buttons to
restore playback from the vehicle audio
unit, while your device remains connected.
Note:The audio extension cable must be
long enough for you to safely store the
device when your vehicle is moving.
Note:For optimum performance when
using any auxiliary device set the volume on
the device high. This reduces audio
interference when charging the device using
the vehicle power supply.
Note:For safety reasons, do not connect
or adjust the settings on your device while
your vehicle is moving.
313
Audio System (If Equipped)

USB PORT
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
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The USB port allows you to plug in media
playing devices, memory sticks and charge
devices.
Note:Not all USB ports in your vehicle have
data transfer capabilities. See Auxiliary
Power Points (page 95).
USING VOICE RECOGNITION
Phone Voice Service
This system allows you to use the voice
recognition features of your phone and
focus on your driving.
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Press and hold the voice control
button on the audio unit.
Note:This only works when connected via
Bluetooth. See Connecting a Bluetooth®
Device (page 312).
Note:When using voice recognition use the
language set on the device.
Note:We recommend that you check your
data plan before using your phone voice
service through the system. Using them
could result in additional charges.
314
Audio System (If Equipped)