HYBRID ELECTRIC VEHICLE
INFORMATION –
TROUBLESHOOTING
HYBRID ELECTRIC VEHICLEINFORMATION – FREQUENTLYASKED QUESTIONS
What should I do if the vehicle runs outof fuel and the high voltage battery isout of charge?
Refuel and start your vehicle normally.The engine will recharge the highvoltage battery.
Why does the engine sometimes startat key-on?
The vehicle's computer determines ifan engine start is required at key-on.It starts the engine when necessary forcabin heating, windshield defrost, or ifthe outside temperature is low.
Can I put E15 or E85 in my vehicle, andhow will it affect my fuel economy?
Your hybrid vehicle can use E15 (15%ethanol, 85% gasoline) fuel, but youmay notice slightly reduced fueleconomy because ethanol containsless energy per gallon than gasoline.Your hybrid vehicle is not designed touse E85 (85% ethanol).
Why does it take a long time before theengine shuts down?
There are several reasons the enginestays on for an extended amount oftime when you first start it. Onecommon reason is to make sure thatthe emissions components are warmenough to minimize tailpipe emission.As the climate gets cooler, theengine-on time is extended.
Why does my engine stay on when it isextremely cold outside?
In order to make sure that the climatecontrol system can begin heating thecabin or defrosting the windshield assoon as a driver requests it, the enginecoolant temperature has to be keptsufficiently hot. Keeping the engine onis required to maintain the correctcoolant temperature.
POWER FLOW
WHAT IS POWER FLOW
The power flow shows how power is beingused in the vehicle and also displaysreasons for engine operation.
HOW DOES POWER FLOW WORK
The power flow information foryour hybrid vehicle is availablethrough the home screen orunder Apps.
Vehicle Operational States
Power flows to or from the front and rearwheels depending on the operational stateand the drive conditions.
•Idling: The vehicle is running and in park(P). The engine and/or the high voltagebattery are on.
•Electric driving: The vehicle is runningand in drive (D) or neutral (N). The highvoltage battery provides power to thewheels.
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WHAT IS AUTO-START-STOP
Auto Start-Stop
The system is designed to help reduce fuelconsumption and CO2 emissions bystopping the engine when it is idling, forexample at traffic lights.
AUTO-START-STOP
PRECAUTIONS
WARNING: Apply the parkingbrake, shift into park (P), switch theignition off and remove the key beforeyou leave your vehicle. Failure to followthis instruction could result in personalinjury or death.
WARNING: Apply the parkingbrake, shift into park (P), switch theignition off and remove the key beforeyou open the hood or have any serviceor repair work completed. If you do notswitch the ignition off, the engine couldrestart at any time. Failure to follow thisinstruction could result in personal injuryor death.
SWITCHING AUTO-START-
STOP ON AND OFF
The system turns on when you switch theignition on.
Press the button to switch thesystem off.
Note:OFF illuminates in the switch.
Note:Deactivating the system using thebutton lasts only one key cycle.
Press the button again to switch thesystem back on.
Note: The system turns off if it detects amalfunction. If the system malfunctions,have your vehicle checked as soon aspossible.
STOPPING THE ENGINE
Stop your vehicle, keep your foot on thebrake pedal and the transmission in drive(D).
RESTARTING THE ENGINE
Release the brake pedal or press theaccelerator pedal.
A message appears in the instrumentcluster display if the system requires youto take action.
AUTO-START-STOP
INDICATORS
WARNING: The system mayrequire the engine to automaticallyrestart when the auto-start-stopindicator illuminates green or flashesamber. Failure to follow this instructioncould result in personal injury.
The Auto-Start-Stop indicatorilluminates green when theengine stops. It flashes amberand a message appears when you need totake action.
The Auto-Start-Stop indicatorilluminates gray with astrikethrough when the systemis not available.
Note:You can display the reason why thesystem is not available in the informationdisplay.
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FUEL QUALITY
SELECTING THE CORRECT FUEL -FLEX FUEL – ETHANOL
Flex fuel vehicles have one of the followingidentifiers:
•Yellow fuel filler cap.
•Yellow bezel around the fuel filler inlet.
•Yellow fuel filler housing.
•Yellow E85 label on the fuel tank fillerdoor.
Your vehicle operates on regular unleadedgasoline with a minimum pump (R+M)/2octane rating of 87 or regular unleadedgasoline blended with a maximum of 85%ethanol (E85).
Some fuel stations, particularly those inhigh altitude areas, offer fuels posted asregular unleaded gasoline with an octanerating below 87. The use of these fuelscould result in engine damage that will notbe covered by the vehicle Warranty.
For best overall vehicle and engineperformance, premium fuel with an octanerating of 91 or higher is recommended. Theperformance gained by using premium fuelis most noticeable in hot weather as wellas other conditions, for example whentowing a trailer. See Towing a Trailer(page 418).
Do not be concerned if the enginesometimes knocks lightly. However, if theengine knocks heavily while using fuel withthe recommended octane rating, contactan authorized dealer to prevent any enginedamage.
We recommend Top Tier detergentgasolines, where available to help minimizeengine deposits and maintain optimalvehicle and engine performance.
For additional information, visitwww.toptiergas.com.
Note:Use of any fuel for which the vehiclewas not designed can impair the emissioncontrol system, cause loss of vehicleperformance, and cause damage to theengine which may not be covered by thevehicle Warranty.
Do not use:
•Diesel fuel.
•Fuels containing kerosene or paraffin.
•Fuels containing more than 85%ethanol or E100 fuel.
•Fuels containing methanol.
•Fuels containing metallic-basedadditives, including manganese-basedcompounds.
•Fuels containing the octane boosteradditive, methylcyclopentadienylmanganese tricarbonyl (MMT).
•Leaded fuel, using leaded fuel isprohibited by law.
The use of fuels with metallic compoundssuch as methylcyclopentadienylmanganese tricarbonyl, which is amanganese-based fuel additive, will impairengine performance and affect theemission control system.
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SELECTING THE CORRECT FUEL -GASOLINE
Your vehicle operates on regular unleadedgasoline with a minimum pump (R+M)/2octane rating of 87.
Some fuel stations, particularly those inhigh altitude areas, offer fuels posted asregular unleaded gasoline with an octanerating below 87. The use of these fuelscould result in engine damage that will notbe covered by the vehicle Warranty.
For best overall vehicle and engineperformance, premium fuel with an octanerating of 91 or higher is recommended. Theperformance gained by using premium fuelis most noticeable in hot weather as wellas other conditions, for example whentowing a trailer. See Towing a Trailer(page 418).
Do not be concerned if the enginesometimes knocks lightly. However, if theengine knocks heavily while using fuel withthe recommended octane rating, contactan authorized dealer to prevent any enginedamage.
We recommend Top Tier detergentgasolines, where available to help minimizeengine deposits and maintain optimalvehicle and engine performance.
For additional information, visitwww.toptiergas.com.
Note:Use of any fuel for which the vehiclewas not designed can impair the emissioncontrol system, cause loss of vehicleperformance, and cause damage to theengine which may not be covered by thevehicle Warranty.
Do not use:
•Diesel fuel.
•Fuels containing kerosene or paraffin.
•Fuel containing more than 15% ethanolor E85 fuel.
•Fuels containing methanol.
•Fuels containing metallic-basedadditives, including manganese-basedcompounds.
•Fuels containing the octane boosteradditive, methylcyclopentadienylmanganese tricarbonyl (MMT).
•Leaded fuel, using leaded fuel isprohibited by law.
The use of fuels with metallic compoundssuch as methylcyclopentadienylmanganese tricarbonyl, which is amanganese-based fuel additive, will impairengine performance and affect theemission control system.
SWITCHING BETWEEN E85 ANDGASOLINE
We do not recommend repeatedlyalternating between E85 and gasoline. Ifyou switch from using E85 to gasoline, orfrom gasoline to E85, add as much fuel aspossible, at least half a tank. Drive yourvehicle immediately for a minimum of 5 mi(8 km) to allow it to adapt to the changein ethanol concentration. If you use E85exclusively, we recommend that you fillthe fuel tank with regular unleadedgasoline at each scheduled oil change.
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FUEL AND REFUELING – INFORMATION MESSAGES - HYBRID ELECTRICVEHICLE (HEV)
ActionMessage
An early reminder of a low fuel condition.Fuel Level Low
The fuel fill inlet may not be properly closed.Check Fuel Fill Inlet
The information message appears while the fuel system isdepressurizing with the fuel filler door closed. Wait for the fuelsystem to depressurize and for the fuel filler door to unlatch.
Please wait for fuel doorto open
The information message appears when the fuel system hasdepressurized and opened the fuel filler door. Fully open thefuel filler door to refuel and fully close the fuel filler door whenrefueling is complete.
Fuel Door Open
Your vehicle is equipped with a sealed fuel system thatrequires the fuel filler door to be fully closed after refueling.This warning message appears when the fuel filler door is ajar.Please fully close the fuel filler door to avoid a "Check Engine"Light.
Fuel door ajar Close fullyto avoid Check enginelight
If you see this message and a "Check Engine" lamp illumin-ates, please fully close the fuel filler door. The "Check Engine"Light should clear within five seconds. If the "Check Engine"light persists, please see your dealer.
The information message appears when the fuel system failsto depressurize, or the fuel filler door fails to open. You couldhave to use the fuel filler door manual override lever whenopening the fuel door.
Refuel Error See Manual
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To select a four-wheel drive mode, pressthe four-wheel drive mode control buttonof the desired mode. You can selecttwo-wheel drive high (2H), four-wheeldrive high (4H), or if your vehicle hasfour-wheel drive auto (4A) at a stop orwhile driving. Once the shift is complete,the instrument cluster display will thendisplay the selected four-wheel drivemode. While shifts are in progress, thelights on the four-wheel drive controlswitch can flash and you could seemessages in the instrument cluster displayindicating that a shift is in progress or torelease the accelerator pedal to improveshift performance.
Note:Momentarily releasing the acceleratorpedal while a shift in progress messagedisplays improves engagement ordisengagement performance.
Note:Do not perform this operation whencruise control or trail control is selected andactive. The system may not shift asexpected.
Note:Do not perform this operation if therear wheels are slipping or while applyingthe accelerator pedal.
Note:You could hear some noise as thesystem shifts or engages which is normal.
If the system detects a fault, a warningmessage appears in the instrument clusterdisplay. See Four-Wheel Drive –Information Messages (page 280).
Shifting to or from Four-WheelDrive Low (4L)
To select or exit four-wheel drive low (4L):
1.Bring your vehicle to a speed of 3 mph(5 km/h) or less.
2.Place the transmission in neutral (N)
3.Press the desired four-wheel drivebutton on the four-wheel drive modecontrol switch.
The instrument cluster display will displaya message indicating a four-wheel driveshift is in progress. If any of the above shiftconditions are not present, the shift willnot occur and the instrument clusterdisplay will display information guiding thedriver through the proper shiftingprocedures. If there is a transfer case toothblockage a message will display in theinstrument cluster display. To alleviate thiscondition, place the transmission in aforward gear, move your vehicle forwardapproximately 5 ft (1.5 m), and shift thetransmission back to neutral (N) to allowthe transfer case to complete the rangeshift.
Note:You could hear some noise as thesystem shifts or engages which is normal.
If the system detects a fault, a warningmessage appears in the instrument clusterdisplay. See Four-Wheel Drive –Information Messages (page 280).
SELECTING A FOUR-WHEEL
DRIVE MODE - RAPTOR
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The four-wheel drive mode control is onthe instrument panel.
To select a four-wheel drive mode, pressthe four-wheel drive mode control buttonof the desired mode. You can selecttwo-wheel drive high (2H), four-wheeldrive high (4H), or four-wheel drive auto(4A) at a stop or while driving. Once theshift is complete, the instrument clusterdisplay will then display the selectedfour-wheel drive mode. While shifts are inprogress, the lights on the four-wheel drivecontrol switch can flash and you could seemessages in the instrument cluster displayindicating that a shift is in progress or torelease the accelerator pedal to improveshift performance.
Note:Momentarily releasing the acceleratorpedal when a shift in progress messagedisplays improves engagement anddisengagement performance.
Note:Do not perform this operation whenyou have cruise control or trail controlselected and active. The system may notshift as expected.
Note:Do not perform this operation if therear wheels are slipping or while applyingthe accelerator pedal.
Note:You could hear some noise as thesystem shifts or engages, which is normal.
If the system detects a fault, a warningmessage appears in the instrument clusterdisplay. See Four-Wheel Drive –Information Messages (page 280).
Shifting to or from Four-WheelDrive Low (4L)
To select or exit four-wheel drive low (4L):
1.Bring your vehicle to a speed of 3 mph(5 km/h) or less.
2.Place the transmission in neutral (N).
3.Press the desired four-wheel drivebutton on the four-wheel drive modecontrol switch.
The instrument cluster display will displaya message indicating a four-wheel driveshift is in progress. If any of the above shiftconditions are not present, the shift doesnot occur and the instrument clusterdisplay will display information guiding thedriver through the proper shiftingprocedures. If there is a transfer case toothblockage, a message displays in theinstrument cluster display. To alleviate thiscondition, place the transmission in aforward gear, move your vehicle forwardapproximately 5 ft (1.5 m), and shift thetransmission back to neutral (N) to allowthe transfer case to complete the rangeshift.
Note:You could hear some noise as thesystem shifts or engages, which is normal.
If the system detects a fault, a warningmessage appears in the instrument clusterdisplay. See Four-Wheel Drive –Information Messages (page 280).
FOUR-WHEEL DRIVE MODES
TWO-WHEEL DRIVE HIGH
Two-wheel drive high is for generalon-road driving. Power is sent to the rearwheels only.
Note:Two-wheel drive high can turn on oroff based on Drive Mode selection See DriveMode Control (page 362).
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WHAT IS REVERSE BRAKING
ASSIST
Reverse braking assist is designed toreduce impact damage or assist in avoidinga collision while in reverse (R). Usingsensors on the rear of the vehicle, it candetect a possible collision and apply thebrakes. If full braking occurs, the systemattempts to stop the vehicle a safedistance from the obstacle.
HOW DOES REVERSE
BRAKING ASSIST WORK
Reverse braking assist functions when inreverse (R) and traveling at a speed of1–7 mph (2–12 km/h).
If the system detects an obstacle behindyour vehicle, it provides a warning throughthe rear parking aid or cross traffic alertsystem.
REVERSE BRAKING ASSIST
PRECAUTIONS
WARNING: You are responsible forcontrolling your vehicle at all times. Thesystem is designed to be an aid and doesnot relieve you of your responsibility todrive with due care and attention. Failureto follow this instruction could result inthe loss of control of your vehicle,personal injury or death.
WARNING: To help avoid personalinjury, always use caution when inreverse (R) and when using the sensingsystem.
WARNING: The system may notoperate properly during severe weatherconditions, for example snow, ice, heavyrain and spray. Always drive with duecare and attention. Failure to take caremay result in a crash.
WARNING: Traffic control systems,fluorescent lamps, inclement weather,air brakes, external motors and fans mayaffect the correct operation of thesensing system. This may cause reducedperformance or false alerts.
WARNING: Some situations andobjects prevent hazard detection. Forexample low or direct sunlight, inclementweather, unconventional vehicle types,and pedestrians. Apply the brakes whennecessary. Failure to follow thisinstruction could result in the loss ofcontrol of your vehicle, personal injury ordeath.
WARNING: Do not use the systemwith accessories that extend beyond thefront or rear of your vehicle, for examplea trailer hitch or bike rack. The system isnot able to make corrections for theadditional length of the accessories.
The system only applies the brakes for ashort period of time when an event occurs.Act as soon as you notice the brakes applyto remain in control of the vehicle. If youdo not intervene the vehicle may start tomove again.
Note:Certain add-on devices around thebumper or fascia may create false alerts.For example, large trailer hitches, bicycle orsurfboard racks, license plate brackets,bumper covers or any other device that mayblock the normal detection zone of thesystem. Remove the add-on device toprevent false alerts.
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