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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the fuel pump shut-off, yourvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activatethe fuel pump shut-off. If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCsearches for and tries to connect to apreviously paired cell phone. SYNC thenattempts to call the emergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel.
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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•A connected Bluetooth® enabledphone must have adequate networkcoverage, battery power and signalstrength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
Note:If any user sets 911 Assist to on or off,that setting applies for all paired phones. If911 Assist is switched off and the phone isconnected to SYNC, an icon displays on thestatus bar.
Note:Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operatesin the U.S., Canada or in a territory in which911 is the emergency number.
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
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Hybrid Information (If Equipped)
This Trip
Provides trip timer, trip average fueleconomy, total trip distance traveled, anddistance traveled on electric power onlywith the engine off. If the gasoline enginehas not turned on during the trip then tripaverage fuel economy is not shown. ThisTrip automatically resets each time youstart your vehicle.
EV Coach
EV Coach can help you to get the most outof your vehicle’s electric driving andregenerative braking capabilities.
When you are accelerating or maintainingspeed you will see a blue or white solid barindicating vehicle power. You may also seea blue rectangular box which shows thepower level at which the engine will turnon.
•When your power level is within the boxthe color of the bar will be blue. Thismeans you are in Electric operation andthe engine is off.
•When your power level is outside of thebox the color of the bar will be white.This means you are in Hybrid operationwith a combination of the electricmotor and the engine providing vehiclepower.
When you are decelerating with either yourfoot off the accelerator pedal or on thebrake pedal you will see a green or whitesolid bar indicating the power being usedto slow down the vehicle. You may alsosee a green rectangular box which showsthe amount of power that can berecaptured by the regenerative brakingsystem and returned to the high voltagebattery.
•When your power level is completelywithin the box the color of the bar willbe all green. This means that theregenerative braking system is beingused to efficiently slow the vehicledown and return the maximumpercentage of energy to the highvoltage battery.
•When your power level is outside of thegreen box then the bar will be white.This means that both the regenerativebraking system and conventionalbraking system are being used.
INFORMATION MESSAGES
Note: Depending on your vehicle optionsand instrument cluster type, not all of themessages display or are available. Certainmessages may be abbreviated or shorteneddepending upon which cluster type youhave.
Press the OK button to acknowledge andremove some messages from theinformation display. Other message willbe removed automatically after a shorttime.
Certain messages need to be confirmedbefore you can access the menus.
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CLEANING THE EXTERIOR
Wash your vehicle regularly with cool orlukewarm water and a neutral pHshampoo, we recommend MotorcraftDetail Wash.
•Never use strong household detergentsor soap, for example dish washing orlaundry liquid. These products candiscolor and spot painted surfaces.
•Never wash your vehicle when it is hotto the touch, or during strong or directsunlight.
•Dry your vehicle with a chamois or softterry cloth towel to eliminate waterspotting.
•Immediately remove fuel spillages, birddroppings, insect deposits and road tar.These may cause damage to yourvehicle’s paintwork or trim over time.We recommend Motorcraft Bug andTar Remover.
•Remove any exterior accessories, forexample antennas, before entering acar wash.
•When filling with AdBlue®, remove anyresidue on painted surfacesimmediately.
Note:Suntan lotions and insect repellentscan damage painted surfaces. If thesesubstances come in contact with yourvehicle, wash the affected area as soon aspossible.
Cleaning the Exterior Precautions
Immediately remove fuel spillages, AdBlueresiduals, bird droppings, insect depositsand road tar. These may cause damage toyour vehicle’s paintwork or trim over time.
Remove any exterior accessories, forexample antennas, before entering a carwash.
Cleaning the Exterior Lamps
Note:Do not scrape the exterior lampslenses or use abrasives, alcoholic solventsor chemical solvents to clean them.
Note:Do not wipe the exterior lamps whenthey are dry.
Exterior Chrome Parts
•Apply a high quality-cleaning productto bumpers and other chrome parts.Follow the manufacturer’s instructions.We recommend Motorcraft CustomBright Metal Cleaner.
•Do not apply the cleaning product tohot surfaces. Do not leave the cleaningproduct on chrome surfaces longerthan the time recommended.
•Using non-recommended cleaners canresult in severe and permanentcosmetic damage.
Note:Never use abrasive materials, forexample steel wool or plastic pads as theycan scratch the chrome surface.
Note:Do not use chrome cleaner, metalcleaner or polish on wheels or wheel covers.
Exterior Plastic Parts
For routine cleaning we recommendMotorcraft Detail Wash. If tar or greasespots are present, we recommendMotorcraft Bug and Tar Remover.
Stripes or Graphics (If Equipped)
Hand washing your vehicle is preferredhowever, pressure washing may be usedunder the following conditions:
•Do not use water pressure higher than2,000 psi (14,000 kPa).
•Do not use water hotter than 179°F(82°C).
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Automatic crash notificationsystem off.
Cell phone network signalstrength.
Vehicle data sharing on.
Vehicle location sharing on.
Vehicle data and vehicle locationsharing on.
Wireless charger active.
Feature Bar
Select to use the radio, a USB, amedia player or a Bluetooth®device. See Entertainment(page 435).
Select to adjust climate settingsSee Climate (page 445).
Select to make calls and accessthe phonebook on your cellphone. See Phone (page 447).
Select to use the navigationsystem. See Navigation (page449).
Select to search for and usecompatible apps on your iOS orAndroid device. See Apps (page455).
Select to adjust system settings.See Settings (page 458).
Cleaning the Touchscreen
See Cleaning the Interior (page 342).
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1.Go to the SYNC update page on thelocal Ford website.
2.Download the update.
Note:The website notifies you if an updateis available.
3.Insert a USB drive into your computer.
Note:The USB drive needs to be empty andmeet the minimum requirements detailedon the website.
4.Follow the instructions provided todownload the update to the USB drive.
Installing an Update
Note:You can use the system when aninstallation is in progress.
1.Disconnect all other USB devices fromthe USB ports.
2.Connect the USB drive with the updateto a USB port.
Note:Installation starts automaticallywithin 10 minutes.
Updating the System Using a Wi-FiNetwork Connection
Connecting to a Wi-Fi Network
Select the settings option on thefeature bar.
1.Select Automatic Updates.
2.Select System Wi-Fi.
3.Switch System Wi-Fi on.
4.Select Available Wi-Fi Networks.
5.Select an available Wi-Fi network.
Note:Enter the network password toconnect to a secure network.
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DescriptionVoice Command
Go to the next page.Next Page
Go to the previous page.Previous Page
1 Add the name of the feature to the command.
Entertainment
Audio Source
DescriptionVoice Command
Use the radio.Radio
Use the CD player.CD Player
Use a Bluetooth® device.Bluetooth Stereo
Use a USB or media player.USB
Radio
DescriptionVoice Command
Listen to AM radio.AM
Tune to a specific AM frequency.1AM ___
Listen to SiriusXM radio.2Sirius Channel ___
Listen to FM radio.FM
Tune to a specific FM frequency.1FM ___
1 Add the radio frequency to two decimal places to the command.2 You can say the Sirius channel name or number such as "Sirius Channel 16" or "SiriusThe Pulse".
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To adjust the temperature, say:
DescriptionVoice command
Adjust the temperature between 60–85°F(15.5–29.5°C).Set Temperature ___
Phone
DescriptionVoice Command
Pair a cell phone or Bluetooth®-enabled device.Pair Phone
Redial the last number that you dialed.Redial
Dial a number.1Dial ___
Call a specific contact from your phonebook.2Call ___
Call a specific contact from your phonebook at a
specific location.3Call ___ ___
Listen to a text message.Listen to Message
Listen to a specific text message from a list of textmessages.Listen to Message ___
Reply to the last text message.Reply to Message
1 Add the number you want to dial to the command.2 Add a contact name from your phonebook to the command. Say the first and last nameof your contact exactly as it appears on your device.3 Add a contact name and location from your phonebook to the command. Say the firstand last name of your contact exactly as it appears on your device.
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SourcesPress this button to select the source ofmedia you want to listen to.
Menu Item
AM
FM
1SIRIUS
CD
The name of the USB that is plugged in displays here.USB
Bluetooth Stereo
If you have SYNC 3 compatible apps on your connected smart phone, theydisplay here as individual source selections.Apps
1 This feature may not be available in all markets and requires an active subscription.
AM/FM Radio
Tuning a Station
You can use the tune or seek controls onthe radio bezel to select a station.
To tune a station using thetouchscreen, select:
Menu Item
Direct Tune
A pop up appears, allowing you to type inthe frequency of a station. You can onlyenter a valid station for the source you arecurrently listening to.
You can press the backspace button todelete the previously entered number.
Once you have entered the station'scall numbers, you can select:
Action and Descrip-tionMenu Item
Press to beginplaying the stationyou have entered.
Enter
Press to exitwithout changingthe station.
Cancel
Presets
To set a new preset, tune to the stationand then press and hold one of thememory preset buttons. The audio mutesbriefly while the system saves the stationand then returns.
You may be able to add additional presetpages using the settings option on thefeature bar.
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