Radar Troubleshooting (If Equipped)
ActionCause
Clean the grille surface in front of the radaror remove the object causing the obstruc-tion.
The surface of the radar in the grille is dirtyor obstructed in some way.
Wait a short time. It may take severalminutes for the radar to detect that thereis no obstruction.
The surface of the radar in the grille is cleanbut the message remains in the displayscreen.
The system is temporarily disabled. Thesystem automatically reactivates a shorttime after the weather conditions improve.
Heavy rain, spray, snow or fog is interferingwith the radar signals.
The pre-collision assist system is tempor-arily disabled. The system automaticallyreactivates a short time after the weatherconditions improve.
Swirling water or snow or ice on the surfaceof the road may interfere with the radarsignals.
Have the radar checked for proper coverageand operation.Radar is out of alignment due to a front-end impact.
Note:Proper system operation requires aclear view of the road by the camera. Haveany windshield damage in the area of thecamera's field of view repaired.
Note:If something hits the front end of yourvehicle or damage occurs and your vehiclehas a radar sensor, the radar sensing zonemay change. This could cause missed orfalse detections. Contact an authorizeddealer to have the radar checked for propercoverage and operation.
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Before Towing a Trailer
Practice turning, stopping and backing upto get the feel of your vehicle-trailercombination before starting on a trip.When turning, make wider turns so thetrailer wheels clear curbs and otherobstacles.
When Towing a Trailer
•Do not drive faster than 70 mph(113 km/h) during the first 500 mi(800 km).
•Do not make full-throttle starts.
•Check your hitch, electrical connectionsand trailer wheel lug nuts thoroughlyafter you have traveled 50 mi (80 km).
•When stopped in congested or heavytraffic during hot weather, place thegearshift in park (P) to aid engine andtransmission cooling and to help A/Cperformance.
•Turn off the speed control with heavyloads or in hilly terrain. The speedcontrol may turn off automaticallywhen you are towing on long, steepgrades.
•Shift to a lower gear when driving downa long or steep hill. Do not apply thebrakes continuously, as they mayoverheat and become less effective.
•If your transmission is equipped with aGrade Assist or Tow/Haul feature, usethis feature when towing. This providesengine braking and helps eliminateexcessive transmission shifting foroptimum fuel economy andtransmission cooling.
•Allow more distance for stopping witha trailer attached. Anticipate stops andbrake gradually.
•Avoid parking on a grade. However, ifyou must park on a grade:
1.Turn the steering wheel to point yourvehicle tires away from traffic flow.
2.Set your vehicle parking brake.
3.Place the automatic transmission inpark (P).
4.Place wheel chocks in front and backof the trailer wheels. (Chocks notincluded with vehicle.)
Launching or Retrieving a Boat orPersonal Watercraft (PWC)
Note:Disconnect the wiring to the trailerbefore backing the trailer into the water.
Note:Reconnect the wiring to the trailerafter removing the trailer from the water.
When backing down a ramp during boatlaunching or retrieval:
•Do not allow the static water level torise above the bottom edge of the rearbumper.
•Do not allow waves to break higherthan 6 in (15 cm) above the bottomedge of the rear bumper.
Exceeding these limits may allow water toenter vehicle components:
•Causing internal damage to thecomponents.
•Affecting driveability, emissions, andreliability.
Replace the rear axle lubricant anytimethe rear axle has been submerged in water.Water may have contaminated the rearaxle lubricant, which is not normallychecked or changed unless a leak issuspected or other axle repair is required.
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You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferredby California Civil Code Section 1793.22(b).You are also required to use BBB AUTOLINE before exercising rights or seekingremedies created by the FederalMagnuson-Moss Warranty Act, 15 U.S.C.sec. 2301 et seq. If you choose to seekredress by pursuing rights and remediesnot created by California Civil Code Section1793.22(b) or the Magnuson-MossWarranty Act, resort to BBB AUTO LINE isnot required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator considersthe testimony provided and makes adecision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40days after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation that follows, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you havealready taken to try to resolve them. ACustomer Claim Form will be mailed thatneeds to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB reviewsthe claim for eligibility under the ProgramSummary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE a Division of BBBNational Programs, Inc.1676 International Drive, Suite 550McLean, VA 22102
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
For additional information, refer to theBetter Business Bureau website.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
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2023 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202209, First-PrintingCustomer Assistance
Note:The oil consumption of new enginesreaches its normal level after approximately3,000 mi (5,000 km).
Note:Increases in oil level can occur fromfrequent short trips that do not allow theengine to get to operating temperature, aswell as frequent idling or low speed drivingfor long periods of time.
Note:If oil levels are continuously notedabove the maximum mark, schedule a visitto your authorized dealer.
Adding Engine Oil
WARNING: Do not add engine oilwhen the engine is hot. Failure to followthis instruction could result in personalinjury.
WARNING: Do not remove the fillercap when the engine is running.
Do not use supplemental engine oiladditives because they are unnecessaryand could lead to engine damage that thevehicle warranty may not cover.
1.Clean the area surrounding the engineoil filler cap before you remove it.
2.Remove the engine oil filler cap.
3.Add engine oil that meets ourspecifications. See Capacities andSpecifications (page 384).
4.Reinstall the engine oil filler cap. Turnit clockwise until you feel a strongresistance.
Note:Make sure you install the oil filler capcorrectly.
Note: Do not add oil further than themaximum mark. Oil levels above themaximum mark may cause engine damage.
Note:Immediately soak up any oil spillagewith an absorbent cloth.
OIL CHANGE INDICATOR
RESET
Use the information display controls onthe steering wheel to reset the oil changeindicator.
From the main menu scroll to:
Action and descriptionMessage
Press the right arrow button,then from this menu scrollto the following message.
Settings
Press the right arrow button,then from this menu scrollto the following message.
Vehicle
Press and hold the OKbutton until the instrumentcluster displays thefollowing message.
Hold OK toReset
Reset Successful
When the oil change indic-ator resets the instrumentcluster displays 100%.
Remaining Life
{00}%
If the instrument clusterdisplays one of the followingmessages, repeat theprocess.
Not Reset
Reset Cancelled
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2023 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202209, First-PrintingMaintenance
1.Park your vehicle on a level surface.
2.Look at the brake fluid reservoir to seewhere the brake fluid level is relativeto the MIN and the MAX marks on thereservoir.
Note:If the brake fluid level is between theMIN and the MAX marks on the reservoir, itis acceptable.
Note:If the brake fluid level is below theMIN mark or above the MAX mark, haveyour vehicle checked as soon as possible.
Note:To avoid fluid contamination, thereservoir cap must remain in place and fullytight, unless you are adding fluid.
Only use fluid that meets ourspecifications. See Capacities andSpecifications (page 378).
Brake Fluid Service Interval
Brake fluid absorbs water over time whichdegrades the effectiveness of the brakefluid. Change the brake fluid at thespecified intervals to prevent degradedbraking performance.
For detailed interval information, seeScheduled Maintenance in your Owner'sManual or your local maintenance guide.
POWER STEERING FLUID
CHECK
Your vehicle is equipped with an electricpower steering (EPS) system. There is nofluid reservoir to check or fill.
CHANGING THE 12V BATTERY
- EXCLUDING: HYBRID
ELECTRIC VEHICLE (HEV)
WARNING: Batteries normallyproduce explosive gases which cancause personal injury. Therefore, do notallow flames, sparks or lightedsubstances to come near the battery.When working near the battery, alwaysshield your face and protect your eyes.Always provide correct ventilation.
WARNING: When lifting aplastic-cased battery, excessive pressureon the end walls could cause acid to flowthrough the vent caps, resulting inpersonal injury and damage to thevehicle or battery. Lift the battery with abattery carrier or with your hands onopposite corners.
WARNING: Keep batteries out ofreach of children. Batteries containsulfuric acid. Avoid contact with skin,eyes or clothing. Shield your eyes whenworking near the battery to protectagainst possible splashing of acidsolution. In case of acid contact with skinor eyes, flush immediately with water fora minimum of 15 minutes and get promptmedical attention. If acid is swallowed,call a physician immediately.
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GENERAL INFORMATION
The recommended tire inflation pressuresare found on the Tire Label which islocated on the B-pillar or the edge of thedriver door. This information can also befound on the Safety ComplianceCertification Label, affixed to either thedoor hinge pillar, door-latch post, or thedoor edge that meets the door-latch post,next to the driver’s seating position.
We strongly recommend maintaining thesetire pressures at all times. Failure to followthe tire pressure recommendations cancause uneven treadwear patterns, reducedfuel economy, and adversely affect theway your vehicle handles.
Note:Check and set the tire pressure at theambient temperature in which you areintending to drive your vehicle and when thetires are cold.
Note:Check your tire pressures at leastonce per month.
If your vehicle has a spare tire, set thepressure to the highest value given for yourvehicle and tire size combination.
Use only approved wheels and tire sizes;using other sizes could damage yourvehicle.
If you change the diameter of the factoryinstalled tires, the speedometer coulddisplay the incorrect speed. This couldeffect the functionality of the 4WD system(if equipped). Take your vehicle to anauthorized dealer and have the enginemanagement system reprogrammed.
If you intend to change the size of thefactory installed tires, check the suitabilitywith an authorized dealer.
Additional information related to thefunctionality and maintenance of your tirescan be found in the Wheels and Tiresection. See Tire Care (page 349).
Self-Sealing Tires (If Equipped)
Self-Sealing tires are a special type of tirethat have a material on the inside of thetire that can seal punctures up to 0.2 in(6 mm) in diameter in the tread area. Thismaterial does not protect from damage orpunctures in the sidewall of the tire.Self-sealing tires can be identified by thetire manufacturer with a special mark.
If your TPMS warning light comes on,inspect your tires for damage and re-inflateyour tires to the pressure indicated on thetire placard. See Tire PressureMonitoring System (page 364). If yourtires are damaged or continue to lose air,take your vehicle to the nearest authorizeddealer to have your tires inspected andrepaired/replaced as necessary.
Note:Replace self-sealing tires withself-sealing tires to maintain thefunctionality provided.
Note:Do not drive on a deflatedself-sealing tire. This damages the tirebeyond repair.
Notice to utility vehicle and truckowners
WARNING: Vehicles with a highercenter of gravity (utility and four-wheeldrive vehicles) handle differently thanvehicles with a lower center of gravity(passenger cars). Avoid sharp turns,excessive speed and abrupt steering inthese vehicles. Failure to drive cautiouslyincreases the risk of losing control of yourvehicle, vehicle rollover, personal injuryand death.
WARNING: In a rollover crash, anunbelted person is significantly morelikely to die than a person wearing aseatbelt.
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A.P: Indicates a tire, designatedby the Tire and Rim Association,that may be used for service oncars, sport utility vehicles,minivans and light trucks.Note: Ifyour tire size does not begin witha letter this may mean it isdesignated by either the EuropeanTire and Rim TechnicalOrganization or the Japan TireManufacturing Association.
B.215: Indicates the nominalwidth of the tire in millimetersfrom sidewall edge to sidewalledge. In general, the larger thenumber, the wider the tire.
C.65: Indicates the aspect ratiowhich gives the tire's ratio ofheight to width.
D.R: Indicates a radial type tire.
E.15: Indicates the wheel or rimdiameter in inches. If you changeyour wheel size, you will have topurchase new tires to match thenew wheel diameter.
F.95: Indicates the tire's loadindex. It is an index that relates tohow much weight a tire can carry.You may find this information inyour owner’s manual. If not,contact a local tire dealer.
Note:You may not find thisinformation on all tires because itis not required by federal law.
G.H: Indicates the tire's speedrating. The speed rating denotesthe speed at which a tire isdesigned to be driven for extendedperiods of time under a standardcondition of load and inflationpressure. The tires on your vehiclemay operate at differentconditions for load and inflationpressure. These speed ratings mayneed to be adjusted for thedifference in conditions. Theratings range from 81 mph(130 km/h) to 186 mph(299 km/h). These ratings arelisted in the following chart.
Note:You may not find thisinformation on all tires because itis not required by federal law.
Speed ratingLetterrating
81 mph (130 km/h)M
87 mph (140 km/h)N
99 mph (159 km/h)Q
106 mph (171 km/h)R
112 mph (180 km/h)S
118 mph (190 km/h)T
124 mph (200 km/h)U
130 mph (210 km/h)H
149 mph (240 km/h)V
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•Use commercial car washingequipment.
•Try to repair the dissimilar spare tire.
Use of one of the dissimilar spare tireslisted above at any one wheel location canlead to impairment of the following:
•Handling, stability and brakingperformance.
•Comfort and noise.
•Ground clearance and parking at curbs.
•Winter weather driving capability.
•Wet weather driving capability.
•Four-wheel driving capability.
3.Full-size dissimilar spare withoutlabel on wheel.
When driving with the full-size dissimilarspare wheel and tire assembly, do not:
•Exceed 70 mph (113 km/h).
•Use more than one dissimilar sparewheel and tire assembly at a time.
•Use commercial car washingequipment.
•Use snow chains on the end of thevehicle with the dissimilar spare wheeland tire assembly.
The usage of a full-size dissimilar sparewheel and tire assembly can lead toimpairment of the following:
•Handling, stability and brakingperformance.
•Comfort and noise.
•Ground clearance and parking at curbs.
•Winter weather driving capability.
•Wet weather driving capability.
•Four-wheel driving capability.
When driving with the full-size dissimilarspare wheel and tire assembly additionalcaution should be given to:
•Towing a trailer.
•Driving vehicles equipped with acamper body.
•Driving vehicles with a load on thecargo rack.
Drive cautiously when using a full-sizedissimilar spare wheel and tire assemblyand seek service as soon as possible.
Tire Change Procedure
WARNING: The jack supplied withthis vehicle is only intended for changingwheels. Do not use the vehicle jack otherthan when you are changing a wheel inan emergency.
WARNING: Check that the vehiclejack is not damaged or deformed andthe thread is lubricated and clean.
WARNING: To help prevent yourvehicle from moving when changing awheel, shift the transmission into park(P), set the parking brake and use anappropriate block or wheel chock tosecure the wheel diagonally opposite tothe wheel being changed. For example,when changing the front left wheel,place an appropriate block or wheelchock on the right rear wheel.
WARNING: Always use the jackprovided as original equipment with yourvehicle. If using a jack other than the oneprovided, make sure the jack capacity isadequate for the vehicle weight,including any vehicle cargo ormodifications. If you are unsure if the jackcapacity is adequate, contact theauthorized dealer.
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2023 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202209, First-PrintingWheels and Tires