2023 FORD EXPLORER service

Note:Event data recorder data is recordedby your vehicle only if a non-trivial crashsituation occurs; no data is recorded by theevent data recorder under normal drivingconditions and no personal data orinformation (for example name, gender,age, and crash location) is recorded.However, parties, such as law enforcement,could combine the event data recorder datawith the type of personally identifying dataroutinely acquired during a crashinvestigation.
To read data recorded by an event datarecorder, special equipment is required,and access to the vehicle or the event datarecorder is needed. In addition to thevehicle manufacturer, other parties, suchas law enforcement, that have such specialequipment, can read the information if theyhave access to the vehicle or the eventdata recorder.
SETTINGS DATA
Your vehicle has electronic control unitsthat have the ability to store data basedon your personalized settings. The data isstored locally in the vehicle or on devicesthat you connect to it, for example, a USBdrive or digital music player. You can deletesome of this data and also choose whetherto share it through the services to whichyou subscribe. See Settings (page 458).
Comfort and Convenience Data
Data recorded includes, for example:
•Seat and steering wheel position.
•Climate control settings.
•Radio presets.
Entertainment Data
Data recorded includes, for example:
•Music, videos or album art.
•Contacts and corresponding addressbook entries.
•Navigation destinations.
CONNECTED VEHICLE DATA
The modem has a SIM. Themodem was enabled when yourvehicle was built and periodicallysends messages to stay connected to thecell phone network, receive automaticsoftware updates and send vehicle-relatedinformation to us, for example diagnosticinformation. These messages couldinclude information that identifies yourvehicle, the SIM and the electronic serialnumber of the modem. Cell phone networkservice providers could have access toadditional information, for example cellphone network tower identification. Foradditional information about our privacypolicy, visit www.FordConnected.com orrefer to your local Ford website.
Note:The modem continues to send thisinformation unless you disable the modemor stop the modem from sharing vehicledata by changing the modem settings. SeeConnected Vehicle (page 414).
Note:The service can be unavailable orinterrupted for a number of reasons, forexample environmental or topographicalconditions and data plan coverage.
Note:To find out if your vehicle has amodem, visit www.FordConnected.com.
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MOBILE DEVICE DATA
If you connect a mobile device to yourvehicle, you can display data from yourdevice on the touchscreen for example,music and album art. You can share yourvehicle data with mobile apps on yourdevice through the system. See Apps(page 455).
The mobile apps function operates by yourconnected device sending data to us in theUnited States. The data is encrypted andincludes, for example, the vehicleidentification number of your vehicle, theSYNC module serial number, odometer,enabled apps, usage statistics anddebugging information. We retain it onlyas long as necessary to provide the service,to troubleshoot, for continuousimprovement and to offer you productsand services that may be of interest to youaccording to your preferences and whereallowed by law.
If you connect a cell phone to the system,the system creates a profile that links tothat cell phone. The cell phone profileenables more mobile features and efficientoperation. The profile contains, forexample data from your phonebook, readand unread text messages and call history,including history of calls when your cellphone was not connected to the system.
If you connect a media device, the systemcreates and retains a media device indexof supported media content. The systemalso records a short diagnostic log ofapproximately 10 minutes of all recentsystem activity.
The cell phone profile, media device indexand diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when youconnect your cell phone or media device.If you no longer plan to use the system oryour vehicle, we recommend you use themaster reset function to erase the storedinformation. See Settings (page 458).
System data cannot be accessed withoutspecial equipment and access to yourvehicle's module.
For additional information about ourprivacy policy, refer to the local Fordwebsite.
Note:To find out if your vehicle hasconnectivity technology, visitwww.FordConnected.com.
EMERGENCY CALL SYSTEM
DATA
When the emergency call system is active,it may disclose to emergency services thatyour vehicle has been in a crash involvingthe deployment of an airbag or activationof the fuel pump shut-off. Certain versionsor updates to the emergency call systemmay also be capable of electronically orverbally disclosing to emergency servicesoperators your vehicle location or otherdetails about your vehicle or crash to assistemergency services operators to providethe most appropriate emergency services.If you do not want to disclose thisinformation, do not activate the emergencycall system.
Note:You cannot deactivate emergencycall systems that are required by law.
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PRINCIPLE OF OPERATION
WARNING: Airbags do not inflateslowly or gently, and the risk of injuryfrom a deploying airbag is the greatestclose to the trim covering the airbagmodule.
WARNING: All occupants of yourvehicle, including the driver, shouldalways properly wear their seatbelts,even when an airbag supplementalrestraint system is provided. Failure toproperly wear your seatbelt couldseriously increase the risk of injury ordeath.
WARNING: Even with advancedrestraints systems, properly restrainchildren 12 and under in a rear seatingposition. Failure to follow this couldseriously increase the risk of injury ordeath.
WARNING: Do not place your armson the airbag cover or through thesteering wheel. Failure to follow thisinstruction could result in personal injury.
WARNING: Keep the areas in frontof the airbags free from obstruction. Donot affix anything to or over the airbagcovers. Objects could become projectilesduring airbag deployment or in a suddenstop. Failure to follow this instructioncould result in personal injury or death.
WARNING: Airbags can kill or injurea child in a child restraint. Never place arear-facing child restraint in front of anactive airbag. If you must use aforward-facing child restraint in the frontseat, move the seat upon which the childrestraint is installed all the way back.
WARNING: Do not attempt toservice, repair, or modify thesupplementary restraint system orassociated components. Failure tofollow this instruction could result inpersonal injury or death.
WARNING: Several airbag systemcomponents get hot after inflation. Toreduce the risk of injury, do not touchthem after inflation.
WARNING: If a supplementaryrestraint system component hasdeployed, it will not function again. Havethe system and associated componentsinspected as soon as possible. Failure tofollow this instruction could result inpersonal injury or death.
The airbags are a supplemental restraintsystem and are designed to work with theseatbelts to help protect the driver andright front passenger from certain upperbody injuries. Airbags do not inflate slowly;there is a risk of injury from a deployingairbag.
Note:You will hear a loud bang and see acloud of harmless powdery residue if anairbag deploys. This is normal.
The airbags inflate and deflate rapidlyupon activation. After airbag deployment,it is normal to notice a smoke-like, powderyresidue or smell the burnt propellant. Thismay consist of cornstarch, talcum powder(to lubricate the bag) or sodiumcompounds (for example, baking soda)that result from the combustion processthat inflates the airbag. Small amounts ofsodium hydroxide may be present whichmay irritate the skin and eyes, but none ofthe residue is toxic.
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2023 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202209, First-PrintingSupplementary Restraints System

After all occupants have adjusted theirseats and put on seatbelts, it is veryimportant that they continue to sitproperly. A properly seated occupant sitsupright, leaning against the seat backrest,and centered on the seat cushion, withtheir feet comfortably extended on thefloor. Sitting improperly can increase thechance of injury in a crash event. Forexample, if an occupant slouches, liesdown, turns sideways, sits forward, leansforward or sideways, or puts one or bothfeet up, the chance of injury during a crashgreatly increases.
Make sure the front passengersensing system is operatingproperly. See Crash Sensorsand Airbag Indicator (page 52).
Do not attempt to repair or service thesystem. Take your vehicle immediately toan authorized dealer.
If it is necessary to modify an advancedfront airbag system to accommodate aperson with disabilities, contact ourCustomer Relationship Center. SeeGetting the Services You Need (page298).
SIDE AIRBAGS
WARNING: Do not place objectsor mount equipment on or near theairbag cover, on the side of the front orrear seatbacks, or in areas that maycome into contact with a deployingairbag. Failure to follow theseinstructions may increase the risk ofpersonal injury in the event of a crash.
WARNING: Accessory seat coversnot released by Ford Motor Companycould prevent the deployment of theairbags and increase the risk of injuriesin a crash.
WARNING: Do not lean your headon the door. The side airbag could injureyou as it deploys from the side of theseatback.
WARNING: Do not attempt toservice, repair, or modify thesupplementary restraint system orassociated components. Failure tofollow this instruction could result inpersonal injury or death.
WARNING: If a supplementaryrestraint system component hasdeployed, it will not function again. Havethe system and associated componentsinspected as soon as possible. Failure tofollow this instruction could result inpersonal injury or death.
The side airbags are on the outermost sideof the front seat backrests. In certainsideways crashes or rollover events, theside airbags will be inflated. The airbagwas designed to inflate between the doorpanel and occupant to further enhance theprotection provided to occupants in sideimpact crashes.
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The system consists of the following:
•A label or embossed side panelindicating that your vehicle has sideairbags.
•Side airbags inside the driver and frontpassenger seat backrests.
Crash sensors and monitoringsystem with readiness indicator.See Crash Sensors and AirbagIndicator (page 52).
The design and development of the sideairbag system included recommendedtesting procedures that were developedby a group of automotive safety expertsknown as the Side Airbag TechnicalWorking Group. These recommendedtesting procedures help reduce the risk ofinjuries related to the deployment of sideairbags.
DRIVER AND PASSENGER
KNEE AIRBAGS
Driver and passenger knee airbags arelocated under or within the instrumentpanel. During a crash, the restraints controlmodule may activate the driver andpassenger knee airbags (individually orboth) based on crash severity andrespective occupant conditions. Undercertain crash and occupant conditions, thedriver and passenger knee airbags maydeploy (individually or both) but thecorresponding front airbag may notactivate. As with front and side airbags, itis important to be properly seated andrestrained to reduce the risk of death orserious injury.
Make sure the knee airbags areoperating properly. See CrashSensors and Airbag Indicator(page 52).
SAFETY CANOPY™
WARNING: Do not place objectsor mount equipment on or near theheadliner at the siderail that may comeinto contact with a deploying curtainairbag. Failure to follow theseinstructions may increase the risk ofpersonal injury in the event of a crash.
WARNING: Do not lean your headon the door. The curtain airbag couldinjure you as it deploys from theheadliner.
WARNING: Do not attempt toservice, repair, or modify thesupplementary restraint system orassociated components. Failure tofollow this instruction could result inpersonal injury or death.
WARNING: All occupants of yourvehicle, including the driver, shouldalways properly wear their seatbelts,even when an airbag supplementalrestraint system is provided. Failure toproperly wear your seatbelt couldseriously increase the risk of injury ordeath.
WARNING: To reduce risk of injury,do not obstruct or place objects in thedeployment path of the airbag.
WARNING: If a supplementaryrestraint system component hasdeployed, it will not function again. Havethe system and associated componentsinspected as soon as possible. Failure tofollow this instruction could result inpersonal injury or death.
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The restraints control module alsomonitors the readiness of the above safetydevices plus the crash and occupantsensors. The readiness of the safetysystem is indicated by a warning indicatorlight in the instrument cluster or by abackup tone if the warning light is notworking. Routine maintenance of theairbag is not required.
A difficulty with the system is indicated byone or more of the following:
•The readiness light will not illuminateimmediately after you switch theignition on.
•The readiness light either flashes orstays lit.
•A series of five beeps is heard. The tonepattern repeats periodically until theproblem, the light or both are repaired.
If any of these things happen, evenintermittently, have the supplementalrestraint system serviced at an authorizeddealer immediately. Unless serviced, thesystem may not function properly in theevent of a crash.
The restraint system is designed toactivate when the vehicle sustainsconditions sufficient to cause the restraintcontrol module to deploy a safety device.
The fact that not all the safety devicesactivate for all occupants in a crash doesnot mean something is wrong with thesystem. Rather, it means the restraintscontrol module determined the accidentconditions (crash severity, type of crash,belt usage) were not appropriate toactivate these safety devices.
•The front airbags are designed toactivate only in frontal and near-frontalcrashes (not rollovers, side impacts orrear impacts) unless the crash causessufficient frontal deceleration.
•The seatbelt pretensioners aredesigned to activate in frontal,near-frontal and side crashes, and inrollovers.
•The knee airbag(s) may deploy basedon crash severity and occupantconditions.
•The side airbags are designed to inflatein certain side impact crashes orrollover events. Side airbags mayactivate in other types of crashes if yourvehicle experiences sufficient sidewaysmotion or deformation, or a certainlikelihood of rollover.
•The Safety Canopy is designed toinflate in certain side impact crashesor rollover events. The Safety Canopymay activate in other types of crashesif your vehicle experiences sufficientsideways motion or deformation, or acertain likelihood of rollover.
AIRBAG DISPOSAL
Contact your authorized dealer as soon aspossible. Airbags must be disposed of byqualified personnel.
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the fuel pump shut-off, yourvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activatethe fuel pump shut-off. If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCsearches for and tries to connect to apreviously paired cell phone. SYNC thenattempts to call the emergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel.
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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Car Finder
Press the button twice withinthree seconds. The horn soundsand the direction indicatorsflash. We recommend you use this methodto locate your vehicle, rather than usingthe panic alarm.
Sounding the Panic Alarm
Press the button to sound thepanic alarm. Press the buttonagain or switch the ignition on toturn it off.
Note:The panic alarm only operates whenthe ignition is off.
Remote Start (If Equipped)
WARNING: Do not start the enginein a closed garage or in other enclosedareas. Exhaust fumes are toxic. Alwaysopen the garage door before you startthe engine. Failure to follow thisinstruction could result in personal injuryor death.
The remote start button is on theremote control.
This feature allows you to start yourvehicle from the outside. Your remotecontrol has an extended operating range.
If your vehicle has automatic climatecontrol, you can configure it to operatewhen you remote start your vehicle. SeeClimate Control (page 137).A manualclimate control system runs at the settingit was set to when you switched yourvehicle off.
Many states and provinces haverestrictions for the use of remote start.
Check your local and state or provinciallaws for specific requirements regardingremote start systems.
The system does not work if:
•The ignition is on.
•The anti-theft alarm triggers.
•You disable the feature.
•The hood is open.
•The transmission is not in park (P).
•The battery voltage is below theminimum operating voltage.
•The service engine soon light is on.
Note: Do not use remote start if your fuellevel is low.
Remote Control Feedback (IfEquipped)
An LED on the remote control providesstatus feedback of remote start or stopcommands.
StatusLED
Remote startsuccessfulSolid green
Remote stopsuccessfulSolid red
Request failed orstatus not receivedBlinking red
Status incompleteBlinking green
Remote Starting Your Vehicle
Note: You must press each button withinthree seconds of each other. If you do notfollow this sequence, your vehicle does notstart remotely, the direction indicators donot flash twice and the horn does not sound.
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