WHAT IS 911 ASSIST
911 Assist is a SYNC system feature thatcan call for help.
For more information, visitwww.owner.ford.com.
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the fuel pump shut-off, yourvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth® enabled phone.
Not all crashes deploy an airbag or activatethe fuel pump shut-off. If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCsearches for and tries to connect to apreviously paired cell phone. SYNC thenattempts to call the emergency services.
Before making the call:
•SYNC provides about 10 seconds tocancel the call. If you fail to cancel thecall, SYNC attempts to dial 911.
•SYNC says the following, or a similarmessage: SYNC will attempt to call 911,to cancel the call, press Cancel on yourscreen or press and hold the phonebutton on your steering wheel.
If you do not cancel the call and SYNCmakes a successful call a pre-recordedmessage plays for the 911 operator. Theoccupants in your vehicle are able to talkwith the operator. Be prepared to provideyour name, phone number and locationimmediately because not all 911 systemsare capable of receiving this informationelectronically.
During an emergency call the systemtransmits vehicle data to the emergencyservice.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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Cruise Control (If Equipped)
Illuminates when you switch thisfeature on.
Direction Indicator
Illuminates when you switch onthe left or right directionindicator or the hazard flasher. Ifthe indicators stay on or flash faster, checkfor a burned out bulb. See Changing aBulb (page 337).
Door Ajar
Illuminates when the ignition ison and any door is notcompletely closed.
Electric Park Brake
Note:Indicators vary depending on region.
Illuminates or flashes when theelectric parking brake has asystem error. See ElectricParking Brake (page 211).
Engine or Motor CoolantTemperature
Illuminates when your vehiclecoolant temperature is high.Stop your vehicle as soon aspossible, switch off your vehicle and let itcool. See Engine Coolant Check (page324).
Engine Oil
If it illuminates with the enginerunning or when you are driving,this indicates a system error.Stop your vehicle as soon as it is safe todo so and switch the engine off. Check theengine oil level. See Engine Oil Check(page 319).
Note:Do not resume your journey if itilluminates despite the level being correct.Immediately have the system checked.
Fasten Seatbelt
Illuminates and a tone soundsto remind you to fasten yourseatbelt. See SeatbeltReminder (page 42).
Fasten Rear Seatbelt
Illuminates and a tone soundsto signal the rear seatbelts arenot fastened.
Front Airbag
If it does not illuminate when youswitch the ignition on, continuesto flash or remains on when theengine is running, this indicates amalfunction. Have your vehicle checkedas soon as possible.
Front Fog Lamps (If Equipped)
Illuminates when you switch thefront fog lamps on.
High Beam
Illuminates when you switch thehigh beam headlamps on. Itflashes when you use theheadlamp flasher.
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SITTING IN THE CORRECT
POSITION
WARNING: Sitting improperly, outof position or with the seatback reclinedtoo far can take weight off the seatcushion and affect the decision of thepassenger sensing system, resulting inserious injury or death in the event of acrash. Always sit upright against yourseat back, with your feet on the floor.
WARNING: Do not recline the seatbackrest too far as this can cause theoccupant to slide under the seatbelt,resulting in personal injury in the eventof a crash.
WARNING: Do not place objectshigher than the top of the seat backrest.Failure to follow this instruction couldresult in personal injury or death in theevent of a sudden stop or crash.
When you use them properly, the seat,head restraint, seatbelt and airbags willprovide optimum protection in the eventof a crash.
We recommend that you follow theseguidelines:
•Sit in an upright position with the baseof your spine as far back as possible.
•Do not recline the seat backrest so thatyour torso is more than 30 degreesfrom the upright position.
•Adjust the head restraint so that thetop of it is level with the top of yourhead and as far forward as possible.Make sure that you remaincomfortable.
•Keep sufficient distance betweenyourself and the steering wheel. Werecommend a minimum of 10 in(25 cm) between your breastbone andthe airbag cover.
•Hold the steering wheel with your armsslightly bent.
•Bend your legs slightly so that you canpress the pedals fully.
•Position the shoulder strap of theseatbelt over the center of yourshoulder and position the lap straptightly across your hips.
Make sure that your driving position iscomfortable and that you can maintain fullcontrol of your vehicle.
HEAD RESTRAINTS
WARNING: Fully adjust the headrestraint before you sit in or operate yourvehicle. This will help minimize the riskof neck injury in the event of a crash. Donot adjust the head restraint when yourvehicle is moving.
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Automatic Engine Shutdown
For vehicles with a keyless ignition, thisfeature shuts down the engine if it hasbeen idling for an extended period. Theignition also turns off in order to savebattery power. Before your vehicle shutsdown, a message appears in theinformation display showing a timercounting down from 30 seconds. If you donot intervene within 30 seconds, yourvehicle shuts down. Another messageappears in the information display toinform you that your vehicle has shut downto save fuel. Start your vehicle as younormally do.
Automatic Engine Shutdown Override
You can stop the shutdown, or reset thetimer, at any point before the 30-secondcountdown has expired by doing any of thefollowing:
•You can reset the timer by interactingwith your vehicle, for example pressingthe brake or accelerator pedal.
•You can temporarily switch off theshutdown feature any time the ignitionis on. Use the vehicle settings on yourtouchscreen to switch the 30min MaxIdle on or off. The feature only remainsoff for the current ignition cycle.
•During the 30-second countdown, thesystem prompts you to press OK orRESET to temporarily switch thefeature off for the current ignition cycleonly.
Note:You cannot permanently switch offthe automatic shutdown feature. When youtemporarily switch it off, it turns on at thenext ignition cycle.
Stopping the Engine When YourVehicle is Stationary
Vehicles with an Ignition Key
1.Shift into park (P).
2.Switch the ignition off.
3.Apply the parking brake.
Vehicles with Keyless Start
1.Shift into park (P).
2.Press the push button ignition switch.
3.Apply the parking brake.
Note:The ignition, all electrical circuits andall warning lamps and indicators will beturned off.
Note:If the engine is idling for 30 minutes,the ignition and engine automatically shutdown.
Stopping the Engine When YourVehicle is Moving
WARNING: Switching off theengine when your vehicle is still movingresults in a significant decrease inbraking assistance. Higher effort isrequired to apply the brakes and to stopyour vehicle. A significant decrease insteering assistance could also occur. Thesteering does not lock, but higher effortcould be required to steer your vehicle.When you switch the ignition off, someelectrical circuits, for example airbags,also turn off. If you unintentionally switchthe ignition off, shift into neutral (N) andrestart the engine.
Vehicles with an Ignition Key
1.Switch the ignition off.
2.Shift into neutral and use the brakes tobring your vehicle to a safe stop.
3.Apply the parking brake.
Vehicles with Keyless Start
1.Press and hold the push button ignitionswitch, or press it three times withintwo seconds.
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could be required to steer your vehicle.When you switch the ignition off, someelectrical circuits, for example airbags,also turn off. If you unintentionally switchthe ignition off, shift into neutral (N) andrestart the engine.
1.Put the transmission into neutral (N)and use the brakes to bring your vehicleto a safe stop.
2.When your vehicle has stopped, putthe transmission in park (P).
3.Press and hold the push button ignitionswitch for one second, or press it threetimes within two seconds.
4.Apply the parking brake.
Guarding Against Exhaust Fumes
WARNING: Exhaust leaks mayresult in entry of harmful and potentiallylethal fumes into the passengercompartment. If you smell exhaustfumes inside your vehicle, have yourvehicle inspected immediately. Do notdrive if you smell exhaust fumes.
Important Ventilating Information
If you stop your vehicle and then leave theengine idling for long periods of time, werecommend that you do one of thefollowing:
•Open the windows at least 1 in (3 cm).
•Set your climate control to outside air.
ENGINE BLOCK HEATER (IF
EQUIPPED)
WARNING: Failure to follow engineblock heater instructions could result inproperty damage or serious personalinjury.
WARNING: Do not use your heaterwith ungrounded electrical systems ortwo-pronged adapters. There is a risk ofelectrical shock.
WARNING: Do not fully close thehood, or allow it to drop under its ownweight when using the engine blockheater. This could damage the powercable and may cause an electrical shortresulting in fire, injury and propertydamage.
Note:The heater is most effective whenoutdoor temperatures are below 0°F(-18°C).
The heater acts as a starting aid bywarming the engine coolant. This allowsthe climate control system to respondquickly. The equipment includes a heaterelement, installed in the engine block anda wire harness. You can connect thesystem to a grounded 120-volt ACelectrical source.
We recommend that you do the followingfor a safe and correct operation:
•Use a 16-gauge outdoor extension cordthat is product certified byUnderwriter’s Laboratory (UL) orCanadian Standards Association(CSA). This extension cord must besuitable for use outdoors, in cold
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•As with any vehicle fire, do not inhalesmoke, vapors or gas from the vehicle,as they may be hazardous.
•Stay out of the roadway and stay outof the way of any oncoming trafficwhile awaiting the arrival of emergencyresponders.
Post-Incident
•Do not store a severely damagedvehicle with a lithium-ion battery insidea structure or within 49 ft (15 m) of anystructure or vehicle.
•Make sure that passenger and luggagecompartments remain ventilated.
•Call emergency assistance if youobserve leaking fluids, sparks, smokeor flames, or hear gurgling or bubblingfrom the high-voltage battery.
POST-CRASH ALERT SYSTEM
The system flashes the direction indicatorsand sounds the horn (intermittently) in theevent of a serious impact that deploys anairbag (front, side, side curtain or SafetyCanopy) or the seatbelt pretensioners.
The horn and indicators turn off when:
•You press the hazard control button.
•You press the panic button on theremote entry transmitter (if equipped).
•Your vehicle runs out of power.
•Sounding of the horn is only enabledin specific markets.
TRANSPORTING THE VEHICLE
If you need to tow your vehicle, contact aprofessional towing service or, if you are amember of a roadside assistance program,your roadside assistance service provider.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Do not tow with a slingbelt. We donot approve a slingbelt towing procedure.If you tow your vehicle incorrectly, or byany other means, vehicle damage mayoccur.
We produce a towing manual for allauthorized tow truck operators. Have yourtow truck operator refer to this manual forproper hook-up and towing procedures foryour vehicle.
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•Never wash or rinse the engine while itis hot or running; water in the runningengine may cause internal damage.
•Never wash or rinse any ignition coil,spark plug wire or spark plug well, orthe area in and around these locations.
•Cover the battery, power distributionbox, and air filter assembly to preventwater damage when cleaning theengine.
CLEANING THE WINDOWS AND
WIPER BLADES
Car wash chemicals and environmentalfallout can result in windshield and wiperblade contamination. Dirty windshield andwipers will result in poor windshield wiperoperation. Keep the windshield and wiperblades clean to maintain windshield wiperperformance.
To clean the windshield and wiper blades:
•Clean the windshield with anon-abrasive glass cleaner. Whencleaning the interior of the windshield,avoid getting any glass cleaner on theinstrument panel or door panels. Wipeany glass cleaner off these surfacesimmediately.
•For windshields contaminated withtree sap, chemicals, wax or bugs, cleanthe entire windshield using steel wool(no greater than 0000 grade) in acircular motion and rinse with water.
•Clean the wiper blades with isopropylrubbing alcohol or windshield washerconcentrate.
Note: Do not use razor blades or othersharp objects to clean or remove decalsfrom the inside of the heated rear window.The vehicle warranty does not coverdamage caused to the heated rear windowgrid lines.
CLEANING THE INTERIOR
WARNING: Do not use cleaningsolvents, bleach or dye on the vehicle'sseatbelts, as these actions may weakenthe belt webbing.
WARNING: On vehicles equippedwith seat-mounted airbags, do not usechemical solvents or strong detergents.Such products could contaminate theside airbag system and affectperformance of the side airbag in a crash.
For fabric, carpets, cloth seats and seatsequipped with side airbags:
•Remove dust and loose dirt with avacuum cleaner.
•Remove light stains and soil withMotorcraft Professional StrengthCarpet & Upholstery Cleaner.
•If grease or tar is present on thematerial, spot-clean the area first withMotorcraft Spot and Stain Remover. InCanada, use Motorcraft Multi-PurposeCleaner.
•If a ring forms on the fabric after spotcleaning, clean the entire areaimmediately (but do not oversaturate)or the ring will set.
•Do not use household cleaningproducts or glass cleaners, which canstain and discolor the fabric and affectthe flame retardant abilities of the seatmaterials.
Mirrors
Do not clean the housing or glass of anymirror with harsh abrasives, fuel or otherpetroleum or ammonia-based cleaningproducts.
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CLEANING THE INSTRUMENT
PANEL AND INSTRUMENT
CLUSTER LENS
WARNING: Do not use chemicalsolvents or strong detergents whencleaning the steering wheel orinstrument panel to avoid contaminationof the airbag system.
Note:Follow the same procedure ascleaning leather seats for cleaning leatherinstrument panels and leather interior trimsurfaces. See Cleaning Leather Seats(page 343).
Clean the instrument panel and clusterlens with a clean, damp and soft cloth,then use a clean, dry and soft cloth to drythese areas.
•Avoid cleaners or polishes that increasethe gloss of the upper portion of theinstrument panel. The dull finish in thisarea helps protect you fromundesirable windshield reflection.
•Do not use any household cleaningproducts or glass cleaners as thesemay damage the finish of theinstrument panel, interior trim andcluster lens.
•Wash or wipe your hands clean if youhave been in contact with certainproducts such as insect repellent andsuntan lotion to avoid possible damageto the interior painted surfaces.
•Do not allow air fresheners and handsanitizers to spill onto interior surfaces.If a spill occurs, wipe off immediately.Your warranty may not cover thesedamages.
If a staining liquid like coffee or juice hasbeen spilled on the instrument panel or oninterior trim surfaces:
1.Wipe up spilled liquid using a clean,soft cloth as quickly as possible.
2.Use Motorcraft Premium Leather andVinyl Cleaner or a commerciallyavailable leather cleaning product forautomotive interiors. Test any cleaneror stain remover on an inconspicuousarea.
3.Alternatively, wipe the surface with aclean, soft cloth and a mild soap andwater solution. Dry the area with aclean, soft cloth.
4.If necessary, apply more soap andwater solution or cleaning product toa clean, soft cloth and press it onto thesoiled area. Allow this to set at roomtemperature for 30 minutes.
5.Remove the soaked cloth, then with aclean, damp cloth, use a rubbingmotion for 60 seconds on the soiledarea.
6.Dry the area with a clean, soft cloth.
CLEANING LEATHER SEATS
Note:Follow the same procedure ascleaning leather seats for cleaning leatherinstrument panels and leather interior trimsurfaces.
For routine cleaning, wipe the surface witha soft, damp cloth and a mild soap andwater solution. Dry the area with a clean,soft cloth.
For cleaning and removing stains such asdye transfer, use Motorcraft PremiumLeather and Vinyl Cleaner or acommercially available leather cleaningproduct for automotive interiors.
Note:Test any cleaner or stain remover onan inconspicuous area.
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