Possible Cause and ResolutionSymptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active security settings.
•Check that your device is not set only to charge.
–Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-nize my device.–Device limitation.
•Do not leave your device in your vehicle during veryhot or very cold weather conditions.
–Cable connection issue.
•Correctly connect the cable to your device and thevehicle USB port.
–Incompatible cable.
•Use the cable recommended by the manufacturerof your device.
The system does not under-stand the name of a track orartist.
–Device limitation.Bluetooth® does not support voicecommands.
•Connect your device to a USB port.
•If you have an iOS device, press and hold the voicecontrol button on the steering wheel to use Siri toplay specific tracks.
I cannot stream audio frommy Bluetooth® device.–Incompatible device.
•Check the compatibility of your device on ourwebsite.
–Device not connected.
•Pair your device. See Phone (page 447).
–Media player not running.
•Start the media player on your device.
The system does not recog-nize the music on my device.–Missing or incorrect audio file metadata, for exampleartist, song title, album or genre.
•Repair the files on your device.
–Corrupt files.
•Repair the files on your device.
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2023 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202209, First-PrintingSYNC™ 3
At Every Oil Change Interval as Indicated by the Information Display1
Inspect the steering linkage, ball joints, suspension and the tire-rod ends.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness ordrag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.2 Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine OilCheck (page 319).
Brake Fluid Maintenance1
Change the brake fluid.2Every Three Years
1 Perform this maintenance item every three years. Do not exceed the designated timefor the interval.2 Brake fluid servicing requires special equipment available at your authorized dealer.
Other Maintenance Items1
Replace the cabin air filter.Every 20,000 mi(32,000 km)
Replace the engine air filter.Every 30,000 mi(48,000 km)
Change the engine coolant and motor electronics coolant.2At 200,000 mi(322,000 km)
Replace the spark plugs.Every 100,000 mi(160,000 km)
Inspect the accessory drive belt or belts.3Every 100,000 mi(160,000 km)
481
2023 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202209, First-PrintingScheduled Maintenance
Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use(Such as Delivery, Taxi, Patrol Car or Livery)Short Trips that do not allow the engine to get to operating temperature causing fueldilution and an increase of the engine oil level
Change engine oil and filter as indicated by the instrumentcluster display and perform services listed in the NormalScheduled Maintenance chart.
As required
Replace cabin air filter.Inspect frequently, serviceas requiredReplace engine air filter.
Replace spark plugs.Every 60,000 mi(96,000 km)
Operating in Dusty or Sandy Conditions - Such as Unpaved or Dusty Roads
Replace cabin air filter.Inspect frequently, serviceas requiredReplace engine air filter.
Inspect the wheels and related components for abnormalnoise, wear, looseness or drag.Every 5,000 mi (8,000 km)
Rotate tires, inspect tires for wear and measure treaddepth.
Change engine oil and filter.1Every 5,000 mi (8,000 km)or six monthsPerform multi-point inspection.
1Reset your Intelligent Oil-Life Monitor after engine oil and filter changes. See Oil ChangeIndicator Reset (page 320).
Exclusive use of E85 - Flex Fuel Vehicles Only
If ran exclusively on E85, fill the fuel tank full with regularunleaded fuel.Every oil change
Exceptions
There are several exceptions to the NormalSchedule:
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2023 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202209, First-PrintingScheduled Maintenance
ROLLOVER WARNING
WARNING: Utility vehicles have asignificantly higher rollover rate thanother types of vehicles.
WARNING: Vehicles with a highercenter of gravity (utility and four-wheeldrive vehicles) handle differently thanvehicles with a lower center of gravity(passenger cars). Avoid sharp turns,excessive speed and abrupt steering inthese vehicles. Failure to drive cautiouslyincreases the risk of losing control of yourvehicle, vehicle rollover, personal injuryand death.
WARNING: In a rollover crash, anunbelted person is significantly morelikely to die than a person wearing aseatbelt.
WARNING: Do not becomeoverconfident in the ability of four-wheeldrive vehicles. Although a four-wheeldrive vehicle may accelerate better thana two-wheel drive vehicle in low tractionsituations, it won't stop any faster thantwo-wheel drive vehicles. Always driveat a safe speed.
Utility vehicles and trucks handledifferently than passenger cars in thevarious driving conditions that areencountered on streets, highways andoff-road. Utility vehicles and trucks are notdesigned for cornering at speeds as highas passenger cars any more than low-slungsports cars are designed to performsatisfactorily under off-road conditions.
RADIO FREQUENCY
CERTIFICATION LABELS
BLIND SPOT INFORMATIONSYSTEM SENSORS
Argentina
Belarus
Brazil
Canada
Short Range Radar Sensor SRR3-B
IC ID: 4135A-SRR3B
485
2023 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202209, First-PrintingCustomer InformationE363578 E253816 E340204
TRADEMARKS: This EULA does not grantyou any rights in connection with anytrademarks or service marks of FORDMOTOR COMPANY, its affiliates, and thirdparty software and service providers.
The Bluetooth® word mark and logos areregistered trademarks owned by BluetoothSIG, Inc. and any use of such marks byFord Motor Company is under license.Other trademarks and trade names arethose of their respective owners.
PRODUCT SUPPORT: Please refer toFORD MOTOR COMPANY instructionsprovided in the documentation for theDEVICES product support, such as thevehicle owner guide.
Should you have any questions concerningthis EULA, or if you desire to contact FORDMOTOR COMPANY for any other reason,please refer to the address provided in thedocumentation for the DEVICES.
No Liability for Certain Damages:EXCEPT AS PROHIBITED BY LAW, FORDMOTOR COMPANY, ANY THIRD PARTYSOFTWARE OR SERVICES SUPPLIERS,AND THEIR AFFILIATES SHALL HAVE NOLIABILITY FOR ANY INDIRECT, SPECIAL,CONSEQUENTIAL OR INCIDENTALDAMAGES ARISING FROM OR INCONNECTION WITH THE USE ORPERFORMANCE OF THE SOFTWARE. THISLIMITATION SHALL APPLY EVEN IF ANYREMEDY FAILS OF ITS ESSENTIALPURPOSE. THERE ARE NO WARRANTIESOTHER THAN THOSE THAT MAY BEEXPRESSLY PROVIDED FOR YOUR NEWVEHICLE.
SYNC® Automotive Important SafetyInformation Read and followinstructions:
•Before using your SYNC® system, readand follow all instructions and safetyinformation provided in this end usermanual ("Owner Guide".) Notfollowing precautions found in theOwner Guide can lead to an accidentor other serious injuries.
General Operation
•Voice Command Control: Certainfunctions within the SYNC® systemmay be accomplished using voicecommands. Using voice commandswhile driving helps you to operate thesystem without removing your handsfrom the wheel or eyes from the road.
•Prolonged Views of Screen: Do notaccess any function requiring aprolonged view of the screen while youare driving. Pull over in a safe and legalmanner before attempting to access afunction of the system requiringprolonged attention.
•Volume Setting: Do not raise thevolume excessively. Keep the volumeat a level where you can still hearoutside traffic and emergency signalswhile driving. Driving while unable tohear these sounds could cause anaccident.
•Navigation Features: Any navigationfeatures included in the system areintended to provide turn by turninstructions to get you to a desireddestination. Please make certain allpersons using this system carefullyread and follow instructions and safetyinformation fully.
537
2023 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202209, First-PrintingAppendices
3
360 Degree Camera....................................237
4
4WDSee: Four-Wheel Drive.....................................203
9
911 Assist...........................................................55
A
A/CSee: Climate Control..........................................137About This Manual...........................................9ABSSee: Brakes...........................................................210ABS driving hintsSee: Hints on Driving With Anti-LockBrakes..................................................................211Accessories....................................................473AccessoriesSee: Replacement PartsRecommendation............................................12Active Park Assist........................................230Adaptive Cruise Control.............................241Adaptive Cruise Control –Troubleshooting............................................250Adaptive Cruise Control Indicators -Vehicles With: Intelligent AdaptiveCruise Control............................................248Adaptive Cruise Control Indicators -Vehicles With: Lane Centering............248Adaptive Cruise Control Indicators -Vehicles With: Stop and Go..................248Adaptive Cruise Control Limitations -Vehicles With: Lane Centering.............242Adaptive Cruise Control Limitations -Vehicles With: Stop and Go..................243Adaptive Cruise Control Precautions -Vehicles With: Lane Centering..............241Adaptive Cruise Control Precautions -Vehicles With: Stop and Go...................241
Adaptive Cruise Control –Troubleshooting........................................250Adaptive Cruise Control – InformationMessages.........................................................250Adaptive Headlamps...................................89Adjusting the Headlamps.........................335Adjusting the Set SpeedTolerance.....................................................250Adjusting the Steering Wheel - VehiclesWith: Manual Adjustable SteeringColumn............................................................79Adjusting the Steering Wheel - VehiclesWith: Power Adjustable SteeringColumn............................................................79AFSSee: Adaptive Headlamps...............................89Airbag Disposal...............................................53Air ConditioningSee: Climate Control..........................................137Air FilterSee: Changing the Engine Air Filter - 2.3LEcoBoost™......................................................321See: Changing the Engine Air Filter -3.0L.....................................................................322See: Changing the Engine Air Filter -3.3L.....................................................................323AlarmSee: Anti-Theft Alarm.........................................77Ambient Lighting - Vehicles With: 10.1Inch Center Display Screen......................91Ambient Lighting - Vehicles With: 8 InchCenter Display Screen..............................90Anti-Theft Alarm.............................................77Appendices.....................................................531Apps.................................................................455At a Glance.......................................................20At a Glance - ST.............................................20Audible Warnings and Indicators...........109Audio Control...................................................81Audio System.................................................419General Information..........................................419Audio Unit.......................................................419Auto Hold.........................................................214Autolamps........................................................87Automatic Climate Control.......................137Automatic High Beam Control..................92Automatic High Beam ControlIndicators........................................................93
561
2023 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202209, First-PrintingIndex
Automatic Transmission............................197Automatic Transmission FluidCheck............................................................328Auto-Start-Stop............................................176Autowipers.......................................................83Auxiliary Power Points................................164
B
BatterySee: Changing the 12V Battery - Excluding:Hybrid Electric Vehicle (HEV)..................329See: Changing the 12V Battery - Hybrid ElectricVehicle (HEV).................................................332Blind Spot Information System.............259BLISSee: Blind Spot Information System..........259Body Styling Kits.........................................346Bonnet LockSee: Opening and Closing the Hood...........315Booster Seats..................................................33Brake Fluid Check........................................328Brakes...............................................................210General Information..........................................210Breaking-In....................................................288Bulb Specification Chart............................412
C
Canceling the Set Speed..........................240Capacities and Specifications - 2.3LEcoBoost™.................................................384Capacities and Specifications -3.0L.................................................................391Capacities and Specifications - 3.3L,Gasoline.......................................................398Capacities and Specifications - 3.3L,Hybrid Electric Vehicle (HEV).............405Capacities and Specifications................378Cargo Nets......................................................276Car WashSee: Cleaning the Exterior..............................340Catalytic Converter......................................193Changing a Bulb...........................................337Changing a Fuse............................................313Changing a Road Wheel...........................370Changing the 12V Battery - Excluding:Hybrid Electric Vehicle (HEV)..............329
Changing the 12V Battery - HybridElectric Vehicle (HEV).............................332Changing the Engine Air Filter - 2.3LEcoBoost™..................................................321Changing the Engine Air Filter -3.0L.................................................................322Changing the Engine Air Filter -3.3L.................................................................323Changing the Front Wiper Blades.........336Changing the Rear Wiper Blades...........337Changing the Vehicle Wi-Fi HotspotName or Password...................................418Charging a Wireless Device......................166Checking MyKey System Status..............66Checking the Wiper Blades.....................336Child Restraint and SeatbeltMaintenance.................................................43Child Restraint Positioning.........................35Child Safety......................................................23General Information............................................23Child Safety Locks.........................................36Cleaning Leather Seats.............................343Cleaning Products.......................................339Cleaning the Engine.....................................341Cleaning the Exterior.................................340Cleaning the Instrument Panel andInstrument Cluster Lens.........................343Cleaning the Interior...................................342Cleaning the Wheels..................................344Cleaning the Windows and WiperBlades...........................................................342Clearing All MyKeys.......................................66Clearing the Garage Door Opener..........162Climate............................................................445Climate Control..............................................137Cold Weather Precautions.......................288Collision, Damage or Fire Event.............295Connected Vehicle.......................................414Connecting the Vehicle to a MobileNetwork.............................................................414Connected Vehicle Data...............................17Connected Vehicle Limitations...............414Connected Vehicle Requirements.........414Connected Vehicle – Troubleshooting -Vehicles With: Modem.............................415Connected Vehicle – Troubleshooting -Vehicles With: SYNC 3.............................416
562
2023 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202209, First-PrintingIndex
Exterior Mirrors - ST......................................96
F
Fastening the Seatbelts..............................39Flat TireSee: Changing a Road Wheel........................370Floor Mats......................................................289Fog Lamps - FrontSee: Front Fog Lamps........................................88Ford Credit.........................................................12Ford Protect...................................................474Four-Wheel Drive........................................203Principle of Operation......................................203Front Fog Lamps............................................88Front Parking Aid..........................................227Front Passenger Sensing System............48Front Wiper BladesSee: Changing the Front Wiper Blades......336Fuel and Refueling........................................181Fuel Consumption.........................................191Fuel Filler Funnel Location........................183Fuel Filter........................................................336Fuel Quality - E85.........................................181Fuel Quality - Gasoline...............................183Fuel Shutoff...................................................292Fuses................................................................305Fuse Specification Chart..........................305
G
Garage Door Opener...................................160Garage Door Opener Limitations...........160Garage Door Opener Precautions.........160Garage Door Opener RadioFrequencies.................................................163Gauges - Vehicles With: 12.3 InchInstrument Cluster DisplayScreen............................................................102Gauges - Vehicles With: 4.2 InchInstrument Cluster DisplayScreen...........................................................104Gauges - Vehicles With: 6.5 InchInstrument Cluster DisplayScreen.............................................................101GearboxSee: Transmission...............................................197
General Information on RadioFrequencies...................................................57General Maintenance Information........476Getting Assistance Outside the U.S. andCanada..........................................................301Getting the Services You Need..............298Global Opening...............................................95
H
Hazard Flashers............................................292Headlamp AdjustingSee: Adjusting the Headlamps.....................335Headlamp Exit Delay....................................87HeadrestSee: Head Restraints.........................................144Head Restraints............................................144Heated Exterior Mirrors...............................142Heated Rear Window..................................142Heated Seats.................................................156Heated Steering Wheel................................82Heated Windshield.......................................141HeatingSee: Climate Control..........................................137High Voltage Battery...................................196General Information - Hybrid ElectricVehicle (HEV).................................................196Hill Descent Control....................................224Hill Descent Control Indicator.................224Hill Start Assist..............................................213Hints on Controlling the InteriorClimate..........................................................139Hints on Driving With Anti-LockBrakes..............................................................211Hood LockSee: Opening and Closing the Hood...........315Horn.....................................................................82How Does 911 Assist Work..........................55How Does Adaptive Cruise Control WithStop and Go Work.....................................241How Does Drive Mode ControlWork...............................................................273How Does the Garage Door OpenerWork...............................................................160How Does the Rear Occupant AlertSystem Work...............................................158
564
2023 Explorer (CTW) Canada/United States of America, enUSA, Edition date: 202209, First-PrintingIndex