ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe Owner's Manual kit.
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
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Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. Thisprogram is eligible within Canada or thecontinental United States.
The service is available 24 hours a day,seven days a week.
This program is separate from the NewVehicle Limited Warranty, but the coverageis concurrent with the powertrain coverageperiod of your vehicle. Canadian roadsidecoverage and benefits may differ from theU.S. coverage.
If you require more information, please callus in Canada at 1-800-665-2006, or visitour website at www.ford.ca.
SWITCHING THE HAZARD
FLASHERS ON AND OFF
The hazard flasher button is onthe instrument panel. Press thebutton to switch the hazardflashers on if your vehicle is creating asafety hazard for other road users.
When you switch the hazard flashers on,all front and rear direction indicators flash.
Note:The hazard flashers operate whenthe ignition is in any position, or if the key isnot in the ignition. The battery loses chargeand could have insufficient power to restartyour vehicle.
Press the button again to switch them off.
JUMP STARTING THE VEHICLE
JUMP STARTING PRECAUTIONS
WARNING: Batteries normallyproduce explosive gases which cancause personal injury. Therefore, do notallow flames, sparks or lightedsubstances to come near the battery.When working near the battery, alwaysshield your face and protect your eyes.Always provide correct ventilation.
WARNING: Keep batteries out ofreach of children. Batteries containsulfuric acid. Avoid contact with skin,eyes or clothing. Shield your eyes whenworking near the battery to protectagainst possible splashing of acidsolution. In case of acid contact with skinor eyes, flush immediately with water fora minimum of 15 minutes and get promptmedical attention. If acid is swallowed,call a physician immediately.
WARNING: Use only adequatelysized cables with insulated clamps.
WARNING: Make sure that thecables are clear of any moving parts andfuel delivery system parts.
WARNING: Connect batteries withonly the same nominal voltage.
WARNING: If the engine is runningwhile the hood is open, stay clear ofmoving engine components. Failure tofollow this warning could result in seriouspersonal injury or death.
Do not attempt to push-start an automatictransmission vehicle. This could causetransmission damage.
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TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towingyour vehicle. Failure to follow thisinstruction could result in vehicle damagenot covered by the vehicle warranty.
Note:Make sure you properly secure yourvehicle to the tow vehicle.
Note:If you are unsure of the vehicle’sconfiguration, contact an authorized dealer.
RECREATIONALLY TOWING
YOUR VEHICLE - 4X4
WARNING: Do not disconnect thebattery when recreationally towing yourvehicle. This prevents the transfer casefrom shifting properly and could causethe vehicle to roll, even if thetransmission is in park (P).
WARNING: Placing the transfercase in its neutral position could causeyour vehicle to freely roll. Make sure youpress and hold the brake pedal and thevehicle is in a secure, safe position whenyou place the transfer case in its neutralposition.
Follow these guidelines if you have a needfor recreational towing. An example ofrecreational towing would be towing yourvehicle behind a motorhome. Theseguidelines are to make sure that you donot damage the transmission.
You can only tow your vehicle with allwheels on the ground by placing thetransfer case in its neutral position andengaging the recreational tow feature.Perform the following steps afterpositioning your vehicle behind the towvehicle and properly securing themtogether.
Note:Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering your vehicle.
Note:Failure to put the transfer case in itsneutral position can damage vehiclecomponents.
Note: You can check the towing status atany time by opening the driver door orturning the ignition to the accessory or onposition.Neutral Tow Enabled LeaveTransmission in Neutral appears in theinstrument cluster display to confirm youcan recreationally tow your vehicle.
Note:If your vehicle has an anti-theftalarm, make sure you switch perimetersensing on when towing. See Setting theAlarm Security Level (page 101).
Switching Neutral Tow On
1.Start your vehicle.
2.Press the 2H button on the four-wheeldrive mode control.
3.Place your vehicle in temporary neutralmode. See Entering TemporaryNeutral Mode (page 217).
4.Switch your vehicle off by pressing thepush button ignition switch once orturning the key as far toward the offposition as possible. A messageappears in the instrument clusterdisplay.
5.Switch your vehicle to accessory modeby pressing the push button ignitionswitch once without pressing the brakepedal or by turning the key to the onposition.
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6.Press and hold the brake pedal.
7.Using the instrument cluster controlson the steering wheel, select Settings.
8.Select Neutral Tow.
9.Press and hold the OK button until aconfirmation message appears in theinformation display.
Note: If completed successfully, theinformation display shows Neutral TowEnabled Leave Transmission in Neutral.This indicates that your vehicle is safe totow with all wheels on the ground.
Note:If you do not see a confirmationmessage in the instrument cluster display,you must perform the procedure again fromthe beginning.
Note:You may hear noise as the transfercase shifts into its neutral position. This isnormal.
10.Release the brake pedal.
11.Leave the transmission in neutral (N)and switch your vehicle off bypressing the push button ignitionswitch once without pressing thebrake pedal or turning the key as fartoward the off position.
Note:Vehicles with keys do not turn to theoff position when the transmission is inneutral (N). You must leave the key in theignition when towing. Use the keyless entrykeypad or an extra set of keys to lock andunlock your vehicle.
Switching Neutral Tow Off
1.With your vehicle properly secured tothe tow vehicle, press and hold thebrake pedal and start the engine.
2.Switch your vehicle off by pressing thepush button ignition switch once orturning the key as far towards the offposition and release the brake pedal.
3.Place your vehicle in accessory modeby pressing the push button ignitionswitch once without pressing the brakepedal or by turning the ignition key tothe on position.
4.Press and hold the brake pedal.
5.Shift into park (P).
6.Release the brake pedal.
Note:If completed successfully, theinstrument cluster displays 2H and NeutralTow Disabled.
Note:You must perform the switchingneutral tow on and switching neutral towoff procedures again from the beginning ifthe indicator light and message do notdisplay.
Note:You may hear a noise as the transfercase shifts out of its neutral position. Thisis normal.
7.Apply the parking brake, thendisconnect your vehicle from the towvehicle.
8.Release the parking brake, start theengine, and shift into drive (D) to makesure the transfer case is out of theneutral tow position.
9.If the transfer case does notsuccessfully shift out of its neutralposition, set the parking brake. Haveyour vehicle checked as soon aspossible.
Resolving the Shift Delayed DriveForward Message
1.Press and hold the brake pedal.
2.Start your vehicle.
3.Shift into neutral (N).
4.With the vehicle running, shift into drive(D) and let the vehicle roll forward upto 3 ft (1 m).
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Protected ComponentRatingItem
Not used.—1
Driver seat switch.10 A2
Driver door unlock.7.5 A3
Speaker amplifier.20 A4
Not used.—5
Smart datalink connectorlogic.10 A6
Rear audio control module.10 A7
Wireless accessory charger.5 A8Hands-free liftgate module.
Keypad.5 A9Combined sensor module.
Not used.—10
Not used.—11
Instrument cluster.7.5 A12
Steering column controlmodule.7.5 A13
Smart datalink connectorlogic.Climate control module.Gear shift module.
Brake switch.15 A14
SYNC.15 A15
Not used.—16
Not used.—17
Gear shift module.7.5 A18Column shifter.
Telematics control unitmodule.5 A19
Ignition switch.5 A20
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VIEWING THE TIRE
PRESSURES
Using the instrument clusterdisplay arrow keys navigate to thetruck info section where you canview the tire pressures.
TIRE PRESSURE MONITORING
SYSTEM –
TROUBLESHOOTING
TIRE PRESSURE MONITORINGSYSTEM – WARNING LAMPS
The low tire pressure warninglamp has combined functions,as it warns you when your tiresneed air, and when the system is no longercapable of functioning as intended.
Action RequiredPossible CauseWarning Lamp
After inflating your tires to the manufac-turer’s recommended pressure as shownon the tire label, on the edge of driverdoor or the B-pillar, drive your vehicle forat least two minutes over 20 mph(32 km/h) before the light turns off.
One or more tires aresignificantly underinflated
Solid warning lamp
Repair the damaged road wheel and tireand refit it to your vehicle to restoreoperation of the system.
Temporary spare wheelin useSolid warning lampor flashing warninglamp
If the tires are inflated to the recom-mended tire pressures and the temporaryspare wheel is not in use, the systemdetected a fault that requires service.Have your vehicle checked as soon aspossible.
Tire pressure monitoringsystem malfunction
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CENTER DISPLAY
PRECAUTIONS
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
CENTER DISPLAY
LIMITATIONS
Speed-restricted Features
For your safety, some features are notavailable while the vehicle is in motion ator above 5 mph (8 km/h). Settings thatare not critical while driving your vehicleare shown as restricted on your display.Some of these settings include:
•Software updates.
•Personal profiles setup.
•Valet mode setup.
•Driver assistance settings.
•MyKey setup.
•Door keypad code setup.
These restricted features becomeavailable when your vehicle is no longer inmotion.
STATUS BAR
SYNC4 Features
The bar is on top of the display andindicates the status of your vehicle'sfeatures.
Audio System
Audio system muted.
Connected Device
Cell phone microphone muted.
Phone call in progress.
Media player connected usingBluetooth®.
Cell phone network signalstrength.
Cell phone roaming.
Text message received.
Unread email message.
Automatic crash notificationsystem off.
Cell phone battery status.
Vehicle Data
Wi-Fi available.
Wi-Fi connected.
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CENTER DISPLAY
PRECAUTIONS
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
CENTER DISPLAY
LIMITATIONS
Speed-restricted Features
For your safety, some features are notavailable while the vehicle is in motion ator above 5 mph (8 km/h). Settings thatare not critical while driving your vehicleare shown as restricted on your display.Some of these settings include:
•Software updates.
•Personal profiles setup.
•Valet mode setup.
•Driver assistance settings.
•MyKey setup.
•Door keypad code setup.
These restricted features becomeavailable when your vehicle is no longer inmotion.
STATUS BAR
SYNC4 Features
The bar is on top of the display andindicates the status of your vehicle'sfeatures. It also contains the Vehicle andApplication drawers. See Changing theLanguage (page 143).
Status Area
The status area is on the right side of thestatus bar and provides information aboutvehicle features.
Audio System
Audio system muted.
Connected Device
Cell phone microphone muted.
Phone call in progress.
Media player connected usingBluetooth®.
Cell phone network signalstrength.
Cell phone roaming.
Text message received.
Unread email message.
Automatic crash notificationsystem off.
Cell phone battery status.
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