2023 FORD EDGE phone

Why does the system notunderstand the name of a contactin the phonebook on my device andcalls the wrong contact?
•You are not saying the name exactlyas it appears on your device. Say thefirst and last name of the contactexactly as it appears on your device.Spell out any abbreviations in thename.
•The name contains special characters,for example *, - or +. Rename thecontact on your device or use thetouchscreen to select and call thecontact.
Why does the system notunderstand foreign names ofcontacts in the phonebook on mydevice?
•The system applies phoneticpronunciation rules of the selectedlanguage to the names of contacts inthe phonebook on your device. Selectthe name of the contact on thetouchscreen and use the Hear it optionto get an idea of how the systemexpects you to pronounce it.
Why do the system voice promptsand the pronunciation of somewords not seem accurate?
•The system uses text-to-speechtechnology and a syntheticallygenerated voice rather than apre-recorded human voice.
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WHAT IS ALEXA BUILT-IN
Allows you to use Alexa in your vehicle forauto specific use cases on the road andgives you access to an ever evolvingnumber of skills that help to make your lifemore productive, entertaining, andconnected while using your vehicle.
ALEXA BUILT-IN
REQUIREMENTS
To use Alexa, all of the following mustoccur:
•Your vehicle modem is enabled.
•You are logged into an existing Amazonaccount.
•Vehicle location services are enabled.
•Vehicle connectivity and vehicle datasharing is enabled.
SIGNING INTO YOUR
ACCOUNT
Press the button in the statusbar and follow the on-screenprompts.
To sign in using the settings menu:
1.Access the vehicle drawer.
2.Press SETTINGS.
3.Press Amazon Alexa.
4.Press Get Started.
5.Sign into the Amazon account by eitherscanning the QR code or entering theon-screen code into the Amazonwebsite.
6.Once logged in, follow the on-screenprompts.
7.When complete, the vehicle informsyou that Alexa is ready to be used inthe vehicle.
Signing Out of Your Account
1.Access the vehicle drawer.
2.Press SETTINGS.
3.Press Amazon Alexa.
4.Press Sign Out.
USING ALEXA BUILT-IN
To use Alexa, say “Alexa” or press the voiceinteraction button on the steering wheeland then say “Alexa” to invoke Alexa tostart listening.
Note:If the wake word is not enabled, youcan only use the voice interaction button.
You can use Alexa for the following andmore:
•Entertainment.
•Hands-free calling.
•Traffic and navigation.
•Vehicle controls.
•Smart home device control.
•Weather and news information.
ALEXA BUILT-IN SETTINGS
Enabling the Wake Word
1.Access the vehicle drawer.
2.Press SETTINGS.
3.Press Amazon Alexa.
4.Switch Listen for Wake Word on or off.
Note:If the wake word is not enabled, youcan only use the voice interaction button.
Contact List
Displays a list of connected phones andcontact sharing status for each phone.
To change the contact sharing status:
1.Access the vehicle drawer.
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2.Press SETTINGS.
3.Press Amazon Alexa.
4.Press Contact List.
5.Enable or disable sharing for eachphone.
Note:You can share contacts from morethan one phone at a time.
Note:If a contact list is not shared,hands-free calling does not work via Alexa.
Things to Try
Learn more about what you can do withAlexa by browsing the things to try.
1.Access the vehicle drawer.
2.Press SETTINGS.
3.Press Amazon Alexa.
4.Press Things to Try.
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PHONE PRECAUTIONS
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
CONNECTING YOUR PHONE
Connecting your phone stores contact andcall data on your vehicle.
Note:This data is used to provide intelligentsuggestions. You can switch this off in thetouchscreen settings menu.
Note:Unpairing your phone removes thecontact and call data from your vehicle andstops intelligent call suggestions.
1.Make sure Bluetooth® is enabled onyour device.
2.Access the vehicle drawer on thetouchscreen.
3.Press SETTINGS.
4.Press Phone List.
5.Select Add Phone.
6.Follow the instructions on the screento pair your device.
PHONE MENU
Press to view your favoritecontacts.
Press to view your recent calls.
Press to view your contacts
Press to use the phone keypad.
Press to display recent textmessages.
Press to view recent emails.
Press the down arrow to view additionalitems for a connected device.
Press to begin a voiceinteraction.
Press to switch to a differentconnected device.
Press to mute notifications.
Press to access phone settings.
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MAKING AND RECEIVING A
PHONE CALL
Making Calls
To call a number in your contacts,select:
Action and DescriptionMenu Item
You can then select thename of the contact youwant to call. Any numbersstored for that contactdisplay along with anystored contact photos. Youcan then select thenumber that you want tocall. The system begins thecall.
Contacts
To call a number from your recent calls,select:
Action and DescriptionMenu Item
You can then select anentry that you want to call.The system begins the call.
Recent CallList
To call a number from your favorites,select:
Action and DescriptionMenu Item
You can then select anentry that you want to call.The system begins the call.
Favorites
To call a number that is not stored inyour phone, select:
Action and DescriptionMenu Item
Select the digits of thenumber you wish to call.PhoneKeypad
The system begins the call.Call
Pressing the backspace button deletes thelast digit you typed.
Receiving Calls
During an incoming call, an audible tonesounds. Caller information appears in thedisplay if it is available.
To accept the call, select:
Menu Item
Accept
Note:You can also accept the call bypressing the phone button on the steeringwheel.
To reject the call, select:
Menu Item
Reject
Ignore the call by doing nothing. Thesystem logs it as a missed call.
During a Phone Call
During a phone call, the contacts nameand number display on the screen alongwith the call duration.
The phone status items are also visible:
•Signal Strength.
•Battery.
You can select any of the following duringan active phone call:
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Item
Immediately end aphone call. You canalso press thebutton on thesteering wheel.
End Call
Press this to accessthe phone keypad.Keypad
Item
MuteYou can switch themicrophone off sothe caller does nothear you.
Transfer the phonecall audio to thecell phone or backto the touchscreen.
Privacy
SENDING AND RECEIVING A TEXT MESSAGE
DescriptionMenu Item
Hear the text message.Hear It
View the text message.View
Call the sender.Call
Reply to the text message with a standard text message.Reply
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SWITCHING TEXT MESSAGE
NOTIFICATION ON AND OFF
The settings on your device must beenabled to receive text messagenotifications on the center display. Checkyour device settings to enable thesefeatures.
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2.Select the vehicle drawer on the statusbar.
3.Select the phone list.
4.Select your device.
5.Select the connect option.
6.Switch Apple Car Play on or off.
SWITCHING ANDROID AUTO
ON AND OFF
1.Pair your device.
2.Select the vehicle drawer on the statusbar.
3.Select the phone list.
4.Select your device.
5.Select the connect option.
6.Switch Android Auto on or off.
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