SECURITY – FREQUENTLY ASKEDQUESTIONS
What should I do if there is anypotential alarm problem with myvehicle?
Take all remote controls to anauthorized dealer if there is anypotential alarm problem with yourvehicle.
What should I do if the vehicle is unableto start with a correctly coded key?
Have your vehicle checked as soon aspossible.
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WHAT IS REMOTE START
Remote Start System
The system allows you to remotely startyour vehicle and to adjust the interiortemperature according to the settings thatyou chose.
REMOTE START
PRECAUTIONS
WARNING: Do not start the enginein a closed garage or in other enclosedareas. Exhaust fumes are toxic. Alwaysopen the garage door before you startthe engine. Failure to follow thisinstruction could result in personal injuryor death.
REMOTE START LIMITATIONS
Remote start does not work under thefollowing conditions:
•The alarm horn is sounding.
•The hood is open.
•The transmission is not in park (P).
•The ignition is on.
•The battery voltage is below theminimum operating voltage.
•Remote start is not enabled.
Note:Do not use remote start if the fuellevel is low.
ENABLING REMOTE START
1.Using the information display controlson the steering wheel, select Settings.
2.Select Settings.
3.Select Vehicle.
4.Select Remote Start.
5.Switch System on.
Note:To use remote start, make sure thatthe modem is enabled. See Enabling andDisabling the Modem (page 354).
REMOTELY STARTING AND
STOPPING THE VEHICLE
Remotely Starting the Vehicle
Press the button on the remotecontrol.
Within three seconds, press thebutton on the remote control.
Within three seconds, press thebutton again.
Note:You can also use FordPass to startthe vehicle.
Note:The vehicle doors lock when yousuccessfully remote start your vehicle.
Note:The turn signal lamps flash twice.
Note:The parking lamps turn on when thevehicle is running.
Note:The horn sounds if the system failsto start.
Note:All other vehicle systems remain offwhen you have remotely started the vehicle.
Note:The vehicle remains secured whenyou have remotely started the vehicle. Avalid key must be inside your vehicle toswitch the ignition on and drive your vehicle.
Remotely Stopping the Vehicle
Within three seconds, press thebutton on the remote control.
Within three seconds, press thebutton again.
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This introduces new features and providesupdates to the vehicle's software systems.Make sure to switch Automatic Updateson, set a recurring update schedule andconnect your vehicle to Wi-Fi. Updatescould take longer when not connected toWi-Fi or could not download at all. SeeConnecting the Vehicle to a Wi-FiNetwork (page 354).
Your vehicle may be able to receivedrivable software updates, non-drivablesoftware updates or both. Drivablesoftware updates happen during normalvehicle usage and require limited inputfrom you. You are notified on yourtouchscreen and connected device priorto a non-drivable update.
Most updates complete in less than 30minutes, although some updates couldtake up to a few hours. Check yourtouchscreen or connected device for themost accurate estimated update time.
You are notified of the status of the vehiclesoftware update in the touchscreen andon your connected device. See SoftwareUpdate Indicators (page 383).
Vehicle Software UpdateRequirements
Non-drivable software updates do notinstall if any of the following occur:
•Your vehicle is running.
•Your vehicle is switched on.
•Your vehicle is not parked.
•The 12 V battery charge is too low.
•The hazard indicators are switched on.
•The alarm is sounding.
•The doors are open.
•The parking lamps are switched on.
•You are pressing the brake pedal.
•An emergency call is in process.
•Your vehicle is in limp home mode.
Vehicle Software UpdateLimitations
Once you begin a non-drivable softwareupdate, you cannot:
•Cancel the update.
•Lock, unlock or enter your vehicleunless you have a key blade.
•You can open the doors using themechanical latch if child locks arenot on.
•Drive your vehicle.
•Start your vehicle.
•Use the remote control to lock, unlockor start your vehicle.
•Use the alarm, central locks or doortones.
•Use the electronic door locks.
•Charge your vehicle.
•Charging resumes once the updatecompletes.
SOFTWARE UPDATE
SETTINGS
To access the Software Updates menu:
1.Access the vehicle drawer on thetouchscreen.
2.Press SETTINGS.
3.Press Software Updates.
You can do the following in the SoftwareUpdates menu:
•Switch Automatic Updates on and off.
•Schedule and install software updates.
•View software update details.
Press the button next to a menuoption for more information.
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For a complete listing of the accessoriesthat are available for your vehicle, pleasecontact your authorized dealer or visit theonline store web site:
Web Address (United States)
www.Accessories.Ford.com
Web Address (Canada)
www.Accessories.Ford.ca
We will repair or replace any properlyauthorized dealer-installed Ford OriginalAccessory found to be defective infactory-supplied materials or workmanshipduring the warranty period, as well as anycomponent damaged by the defectiveaccessories.
We will warrant your Ford OriginalAccessory through the warranty thatprovides the greatest benefit:
•24 months, unlimited mileage.
•The remainder of your new vehiclelimited warranty.
Contact an authorized dealer for detailsand a copy of the warranty.
Ford Licensed Accessories are theaccessory manufacturer's designs. Themanufacturer develops and thereforewarrants Ford Licensed Accessories, anddoes not design or test these accessoriesto Ford Motor Company engineeringrequirements. Contact an authorized Forddealer for the manufacturer’s limitedwarranty details, and request a copy of theFord Licensed Accessories product limitedwarranty from the accessory manufacturer.
For maximum vehicle performance, keepthe following information in mind whenadding accessories or equipment to yourvehicle:
•When adding accessories, equipment,passengers and luggage to yourvehicle, do not exceed the total weightcapacity of the vehicle or of the frontor rear axle (GVWR or GAWR asindicated on the Safety ComplianceCertification label). Ask an authorizeddealer for specific weight information.
•The Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulate the useof mobile communications systemsthat are equipped with radiotransmitters, for example two-wayradios, telephones and theft alarms.Any such equipment installed in yourvehicle should comply with FederalCommunications Commission (FCC)and Canadian RadioTelecommunications Commission(CRTC) regulations and should beinstalled only by an authorized dealer.
•An authorized dealer needs to installmobile communications systems.Improper installation may harm theoperation of your vehicle, particularlyif the manufacturer did not design themobile communication systemspecifically for automotive use.
•If you or an authorized Ford dealer addany non-Ford electrical or electronicaccessories or components to yourvehicle, you may adversely affectbattery performance and durability. Inaddition, you may also adversely affectthe performance of other electricalsystems in the vehicle.
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Alexa Built-In Requirements...................369Alexa Built-In Settings...............................369All-Wheel Drive.............................................180All-Wheel Drive – Troubleshooting.............180All-Wheel Drive Limitations.....................180All-Wheel Drive Precautions...................180All-Wheel Drive –Troubleshooting........................................180All-Wheel Drive – InformationMessages.........................................................180AM/FM Radio.................................................361AM/FM Radio Limitations...............................361Selecting a Radio Station................................361Ambient Lighting..........................................106Adjusting Ambient Lighting............................106Switching Ambient Lighting On andOff.......................................................................106Anti-Lock Braking System..........................181Anti-Lock Braking SystemLimitations........................................................181Anti-Theft Alarm System...........................88Arming the Anti-Theft Alarm System..........88Disarming the Anti-Theft AlarmSystem................................................................89How Does the Anti-Theft Alarm SystemWork.....................................................................88What Is the Anti-Theft Alarm System.........88What Is the Battery Backup Alarm...............88What Is the Perimeter Alarm...........................88Anti-Theft Alarm System Settings.........89Setting the Alarm Security Level...................89Switching Ask on Exit On and Off.................89What are the Alarm Security Levels.............89What Is Ask on Exit..............................................89Appendices....................................................478Applying the Electric ParkingBrake..............................................................184Applying the Electric Parking Brake in anEmergency...................................................184App Precautions...........................................376App Requirements......................................376Apps..................................................................376Audio System................................................359AM/FM Radio.......................................................361Digital Radio........................................................362Satellite Radio....................................................363Audio System Precautions......................359
Auto-Dimming Exterior Mirror..................110What Is the Auto-Dimming ExteriorMirror...................................................................110Auto-Dimming Interior Mirror..................109Auto-Dimming Interior MirrorLimitations.......................................................109What Is the Auto-Dimming InteriorMirror..................................................................109Auto Hold........................................................188Auto Hold Indicators...................................188Autolamps........................................................99Autolamp Settings..............................................99What Are Autolamps..........................................99Autolock..............................................................71Autolock Requirements.......................................71What Is Autolock....................................................71Automatically Releasing the ElectricParking Brake..............................................185Automatic Crash Shutoff.........................266Automatic Crash ShutoffPrecautions.....................................................267Re-Enabling Your Vehicle................................267What Is Automatic Crash Shutoff...............266Automatic Emergency Braking...............237Switching Automatic Emergency BrakingOn and Off.......................................................237What Is Automatic EmergencyBraking...............................................................237Automatic Engine Stop.............................160How Does Automatic Engine StopWork...................................................................160Overriding Automatic Engine Stop...............161Switching Automatic Engine Stop On andOff.......................................................................160What Is Automatic Engine Stop...................160Automatic High Beam Control.................101Automatic High Beam ControlIndicators..........................................................103Automatic High Beam ControlLimitations.......................................................102Automatic High Beam ControlPrecautions......................................................102Automatic High Beam ControlRequirements.................................................102How Does Automatic High Beam ControlWork....................................................................101Overriding Automatic High BeamControl...............................................................103
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Scheduled Maintenance..........................388Seatbelt Extensions......................................46Seatbelt Precautions...................................40Seatbelt Reminder........................................43How Does the Seatbelt ReminderWork.....................................................................43Seatbelt Reminder Audible Warnings..........45Seatbelt Reminder Indicators.........................44Switching the Seatbelt Reminder On andOff.........................................................................45Seatbelts...........................................................40Automatic Locking Mode..................................42Seatbelt Reminder...............................................43Sensitive Locking Mode.....................................42Security..............................................................88Anti-Theft Alarm System.................................88Anti-Theft Alarm System Settings...............89Passive Anti-Theft System..............................88Security – Troubleshooting.............................90Security – Troubleshooting.......................90Security – Frequently AskedQuestions............................................................91Security – Information Messages..................90Selecting the Audio Source.....................359Sending and Receiving a TextMessage........................................................373Sensitive Locking Mode...............................42How Does Sensitive Locking ModeWork.....................................................................42What is Sensitive Locking Mode.....................42Service Data......................................................21Setting a Destination..................................379Setting a Destination Using a Point ofInterest.............................................................380Setting a Destination Using a PredictiveDestination.....................................................380Setting a Destination Using a RecentDestination.....................................................380Setting a Destination Using a SavedDestination.....................................................380Setting a Destination Using the MapScreen..............................................................380Setting a Destination Using the Text EntryScreen...............................................................379Setting a Memory Preset.........................360Settings Data...................................................22Setting the Adaptive Cruise ControlGap..................................................................214
Setting the Adaptive Cruise ControlSpeed.............................................................213Setting the Blower Motor Speed............129Setting the Clock and Date.....................360Setting the Cruise Control Speed.........208Setting the Liftgate Opening Height.......83Setting the Temperature...........................129Shifting Your Vehicle Into Gear................175Side Parking Aid............................................196Locating the Side Parking AidSensors..............................................................197Side Parking Aid Audible Warnings..............197Side Parking Aid Limitations..........................196What is the Side Parking Aid..........................196Signing Into Your Account........................369Sitting in the Correct Position..................132Software Update Indicators....................383Software Update Settings.......................382Software UpdateSee: Software Update Settings...................382See: Vehicle Software Updates...................382Sounding the Panic Alarm.........................60Special Operating Conditions ScheduledMaintenance..............................................394Speed ControlSee: Cruise Control...........................................208Speedometer..................................................113Stability Control Indicator.........................192Stability Control.............................................191Stability Control – Troubleshooting............192Stability Control –Troubleshooting.........................................192Stability Control – InformationMessages..........................................................192Starting and Stopping the Engine –Precautions..................................................157Starting and Stopping the Engine..........157Automatic Engine Stop....................................160Engine Block Heater..........................................158Starting and Stopping the Engine –Troubleshooting..............................................161Starting the Engine............................................158Stopping the Engine..........................................159Starting and Stopping the Engine –Troubleshooting..........................................161Starting and Stopping the Engine –Frequently Asked Questions.....................163
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