
CONNECTED VEHICLE –
TROUBLESHOOTING
CONNECTED VEHICLE –FREQUENTLY ASKED QUESTIONS
Why can I not confirm theconnection of my FordPassaccount to the modem?
•The modem is not enabled. Switchvehicle connectivity on.
•The network signal is weak. Move yourvehicle closer to a place where thenetwork signal is not obstructed.
Why can I not connect to a Wi-Finetwork?
•You entered the wrong networkpassword. Enter the correct password.
•The network signal is weak. Move yourvehicle closer to the Wi-Fi router or toa place where the network signal is notobstructed.
•There are multiple access points inrange with the same network name.Choose a unique name for yournetwork. Do not use the default nameunless it contains a unique identifier,for example as part of the MACaddress.
Why does the Wi-Fi connectiondisconnect after successfulconnection?
•The network signal is weak. Move yourvehicle closer to the Wi-Fi router or toa place where the network signal is notobstructed.
What can I do if I am close to a Wi-Fi router but the network signalstrength is weak?
•If your vehicle has a heated windshield,position your vehicle so that thewindshield is not facing the Wi-Firouter.
•If your vehicle has metallic tinting onthe windows but not on the windshield,position your vehicle so that thewindshield is facing the Wi-Fi router oropen the windows that are facing therouter.
•If your vehicle has metallic tinting onthe windows and the windshield, openthe windows that are facing the router.
•If your vehicle is in a garage and youhave the garage door closed, open thegarage door as it could block the signal.
Why can I not see a network Iexpect to see in the list of availablenetworks?
•The network is hidden. Make thenetwork visible and try again, ormanually add a network in the Wi-Fisettings menu.
Why do software downloads taketoo long?
•The network signal is weak. Move yourvehicle closer to the Wi-Fi router or toa place where the network signal is notobstructed.
•Wi-Fi network is in high demand or hasa slow Internet connection. Use a morereliable Wi-Fi network.
484
2023 Bronco (TG1) Canada/United States of America, enUSA, Edition date: 202208, DOMConnected Vehicle

CREATING A VEHICLE WI-FI
HOTSPOT
You can create a Wi-Fi hotspot in yourvehicle and allow devices to connect to itfor access to the Internet.
Select the settings option on thefeature bar.
1.Press Vehicle Hotspot.
Note:The vehicle hotspot default settingis on.
2.Press Settings.
3.Press Edit.
4.Press Hotspot visibility.
Note:The hotspot visibility default settingis on.
Finding the Wi-Fi Hotspot Nameand Password
Select the settings option on thefeature bar.
1.Press Vehicle Hotspot.
2.Press Settings.
Note:The network name is the hotspotname.
3.Press View Password.
Connecting a Device to the Wi-FiHotspot
1.On your device, switch Wi-Fi on andselect the hotspot from the list ofavailable Wi-Fi networks.
2.When prompted, enter the password.
Purchasing a Data Plan
1.Connect a device to the hotspot.
Note:The vehicle network carrier’s portalopens on your device.
2.If the portal does not open on yourdevice, open a website and it redirectsto the vehicle network carrier’s portal.
Note:Secure websites do not redirect.
3.Follow the instructions on the carrierportal to purchase a plan.
Note:If you have an active plan, the systemdoes not redirect to the vehicle networkcarrier’s portal when you connect a device.Visit the vehicle network carrier’s websiteto purchase more data.
Note:If data usage information is availablein the vehicle hotspot menu, it isapproximate.
Note:If you carry out a master reset, thesystem does not remove your vehicle fromyour vehicle network carrier’s account. Toremove your vehicle from the account,contact your vehicle network carrier.
Note:The vehicle network carrier providesVehicle Hotspot services, subject to yourvehicle network carrier agreement, coverageand availability.
CHANGING THE VEHICLE WI-
FI HOTSPOT NAME OR
PASSWORD
Select the settings option on thefeature bar.
1.Press Vehicle Hotspot.
2.Press Settings.
3.Press Edit.
4.Press Change Network Name.
5.Enter your required network name.
6.Press Done.
7.Press Change Password.
8.Enter your required password.
9.Press Done.
486
2023 Bronco (TG1) Canada/United States of America, enUSA, Edition date: 202208, DOMVehicle Wi-Fi HotspotE280315 E280315 E280315

Using Seek
Press either button. The systemstops at the first station it findsin that direction.
SWITCHING THE DISPLAY ON
AND OFF
Audio Unit
Press the button.
Touchscreen
To switch the display off:
1.Press Settings on the touchscreen.
2.Press Display Settings.
3.Press Display Off.
Note:The display defaults to on each timeyou switch your vehicle on.
To switch the display on, press anywhereon the touchscreen.
DIGITAL RADIO (IF EQUIPPED)
WHAT IS DIGITAL RADIO
HD Radio™ technology is the digitalevolution of analog AM/FM radio.
For additional information, visitwww.HDRadio.com.
HD Radio Technology is manufacturedunder license from iBiquity DigitalCorporation and foreign patents. HD Radioand the HD and HD Radio logos areproprietary trademarks of XPERI. Thevehicle manufacturer and XPERI are notresponsible for the content sent using HDRadio technology. Content may bechanged, added or deleted at any time atthe station owner's discretion.
HOW DOES DIGITAL RADIO WORK
Your system has a special receiver thatallows it to receive digital broadcasts inaddition to analog broadcasts.
HD1 signifies the main programming statusand is available in both analog and digitalbroadcasts. Other multicast stations areonly available digitally and could containnew or different content.
Note:When the system first receives anHD1 station, it plays the station in the analogversion until it verifies the station is an HDRadio station. Then it shifts to the digitalversion.
Note:There is an audio mute delay whenswitching to an HD2 or HD3 station becausethe system has to reacquire and decode thedigital signal.
DIGITAL RADIO LIMITATIONS
If you are outside the reception area, thesystem could not work.
If you are on the fringe of the receptionarea, the station could mute due to weaksignal strength.
Note:If you are listening to HD1, the systemchanges back to the analog broadcast untilthe digital broadcast is available again. Ifyou are listening to any other multicastchannels, the station mutes and staysmuted unless it is able to connect to thedigital signal again.
491
2023 Bronco (TG1) Canada/United States of America, enUSA, Edition date: 202208, DOMAudio System E272035

Switching Automatic Updates Onand Off
Your vehicle may come with AutomaticUpdates switched on. To make sure yourvehicle always has the latest software,which could include security or otherenhancements, we do not recommendswitching Automatic Updates off.
Note:Software updates require approvalto download or install with AutomaticUpdates switched off.
Scheduling and InstallingSoftware Updates
Scheduling Software Updates
From the Software Updates menu:
1.Press Schedule Updates.
2.Select the days and time for updates.
3.Press Save.
The more days that updates arescheduled, the more frequently yourvehicle installs new updates. Werecommend selecting a time you normallydo not need your vehicle, such as overnight.
Some updates require your vehicle to beswitched off.
Note:The schedule you set is recurring. IfAutomatic Updates is on, every time anon-drivable update is available, it installson this schedule unless you change it. Youare notified on your touchscreen andconnected device prior to a non-drivableupdate, with an option to reschedule it.
Installing Software Updates
Using the Status Bar
1.Press a Software Update indicator onyour touchscreen when it appears.
2.Follow the instructions on thetouchscreen.
Using the Touchscreen
From the Software Updates menu:
1.Press Update Details.
2.Press Update Now.
Viewing Software Update Details
From the Software Updates menu:
1.Press Update Details.
SOFTWARE UPDATE
INDICATORS
You can press the indicators in the statusbar when they appear for moreinformation.
Vehicle software updatereminder, schedule required,confirmation of default schedulerequired, or consent required.
Vehicle software updatecanceled, update not successful,or precondition not met.
Vehicle software updatesuccessful.
518
2023 Bronco (TG1) Canada/United States of America, enUSA, Edition date: 202208, DOMVehicle Software UpdatesE327787 E327788 E353218

PERFORMING A SYSTEM
RESET
Performing a system reset allows you toremove all personal information andrestore settings to their factory defaults.
1.Press Settings on the touchscreen.
2.Press General.
3.Press Reset.
4.Press Master Reset.
5.Follow the prompts on the screen tocomplete the reset.
519
2023 Bronco (TG1) Canada/United States of America, enUSA, Edition date: 202208, DOMVehicle System Reset

conferred by implication, statute,inducement, estoppel or otherwise, andTeleNav and its suppliers and licensorshereby reserve all of their respective rightsother than the licenses explicitly grantedin this Agreement.
8.3
By using the TeleNav Software, youconsent to receive from TeleNav allcommunications, including notices,agreements, legally required disclosuresor other information in connection with theTeleNav Software (collectively, "Notices")electronically. TeleNav may provide suchNotices by posting them on TeleNav'sWebsite or by downloading such Noticesto your wireless device. If you desire towithdraw your consent to receive Noticeselectronically, you must discontinue youruse of the TeleNav Software.
8.4
TeleNav's or your failure to requireperformance of any provision shall notaffect that party's right to requireperformance at any time thereafter, norshall a waiver of any breach or default ofthis Agreement constitute a waiver of anysubsequent breach or default or a waiverof the provision itself.
8.5
If any provision herein is heldunenforceable, then such provision will bemodified to reflect the intention of theparties, and the remaining provisions ofthis Agreement will remain in full force andeffect.
8.6
The headings in this Agreement are forconvenience of reference only, will not bedeemed to be a part of this Agreement,and will not be referred to in connectionwith the construction or interpretation ofthis Agreement. As used in this Agreement,the words "include" and "including" andvariations thereof, will not be deemed tobe terms of limitation, but rather will bedeemed to be followed by the words"without limitation".
9. Other Vendors Terms and Conditions
•The Telenav Software utilizes map andother data licensed to Telenav by thirdparty vendors for the benefit of you andother end users. This Agreementincludes end-user terms applicable tothese companies (included at the endof this Agreement), and thus your useof the Telenav Software is also subjectto such terms. You agree to complywith the following additional terms andconditions, which are applicable toTelenav’s third party vendor licensors.
9.1 End User Terms Required by HERENorth America, LLC
The data (“Data”) is provided for yourpersonal, internal use only and not forresale. It is protected by copyright, and issubject to the following terms andconditions which are agreed to by you, onthe one hand, and Telenav (“Telenav”) andits licensors (including their licensors andsuppliers) on the other hand.
© 2013 HERE. All rights reserved.
The Data for areas of Canada includesinformation taken with permission fromCanadian authorities, including: © HerMajesty the Queen in Right of Canada, ©Queen's Printer for Ontario, © Canada PostCorporation, GeoBase®, © Department ofNatural Resources Canada.
595
2023 Bronco (TG1) Canada/United States of America, enUSA, Edition date: 202208, DOMCustomer Information