
CONNECTED VEHICLE –
TROUBLESHOOTING
CONNECTED VEHICLE –FREQUENTLY ASKED QUESTIONS
Why can I not confirm theconnection of my FordPassaccount to the modem?
•The modem is not enabled. Switchvehicle connectivity on.
•The network signal is weak. Move yourvehicle closer to a place where thenetwork signal is not obstructed.
Why can I not connect to a Wi-Finetwork?
•You entered the wrong networkpassword. Enter the correct password.
•The network signal is weak. Move yourvehicle closer to the Wi-Fi router or toa place where the network signal is notobstructed.
•There are multiple access points inrange with the same network name.Choose a unique name for yournetwork. Do not use the default nameunless it contains a unique identifier,for example as part of the MACaddress.
Why does the Wi-Fi connectiondisconnect after successfulconnection?
•The network signal is weak. Move yourvehicle closer to the Wi-Fi router or toa place where the network signal is notobstructed.
What can I do if I am close to a Wi-Fi router but the network signalstrength is weak?
•If your vehicle has a heated windshield,position your vehicle so that thewindshield is not facing the Wi-Firouter.
•If your vehicle has metallic tinting onthe windows but not on the windshield,position your vehicle so that thewindshield is facing the Wi-Fi router oropen the windows that are facing therouter.
•If your vehicle has metallic tinting onthe windows and the windshield, openthe windows that are facing the router.
•If your vehicle is in a garage and youhave the garage door closed, open thegarage door as it could block the signal.
Why can I not see a network Iexpect to see in the list of availablenetworks?
•The network is hidden. Make thenetwork visible and try again, ormanually add a network in the Wi-Fisettings menu.
Why do software downloads taketoo long?
•The network signal is weak. Move yourvehicle closer to the Wi-Fi router or toa place where the network signal is notobstructed.
•Wi-Fi network is in high demand or hasa slow Internet connection. Use a morereliable Wi-Fi network.
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4.Press a setting.
Occupancy Mode (If Equipped)
1.Press Settings on the touchscreen.
2.Press Sound Settings.
3.Press Occupancy Mode.
4.Press a setting.
Sound Mode (If Equipped)
1.Press Settings on the touchscreen.
2.Press Sound Settings.
3.Press Sound Mode.
4.Press a setting.
SETTING THE CLOCK AND
DATE
1.Press Settings on the touchscreen.
2.Press Clock Settings.
3.Set the time.
Note:The AM and PM options are notavailable if 24-hour mode is on.
Switching Automatic TimeUpdates On and Off
1.Press Settings on the touchscreen.
2.Press Clock Settings.
3.Switch Auto Time Update on or off.
AM/FM RADIO
AM/FM RADIO LIMITATIONS
The further you travel from an AM or FMstation, the weaker the signal and theweaker the reception.
Hills, mountains, tall buildings, bridges,tunnels, freeway overpasses, parkinggarages, dense tree foliage andthunderstorms can interfere with thereception.
When you pass a ground-based broadcastrepeating tower, a stronger signal mayovertake a weaker one and result in theaudio system muting.
SELECTING A RADIO STATION
Manually Selecting a RadioStation
Turn to search through the radio frequencyband.
Using Direct Tune
1.Press Direct Tune to open the numberpad.
2.Enter the station you prefer.
Note:You can only enter a valid station forthe audio source you are currently listeningto.
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Recommended ActionPotential EffectsError Message
Your subscription does notinclude access to the listedcontent. You may need toupgrade your subscription.Navigate to Subscriptionunder the Satellite RadioSettings menu. If you havean active subscription whichincludes the listed channelor content and you see thiserror, you may need torefresh your radio. To refreshyour SiriusXM radio, visitwww.siriusxm.com/refreshin the US, or www.siri-usxm.ca/refresh in Canada.You may need to provideyour SiriusXM Radio identific-ation number. SeeLocating the SatelliteRadio IdentificationNumber (page 493).
Cannot listen to selectedcontent. Content mayappear grayed out and somefeatures may be disabled.
Upgrade to Listen
Content is not available inyour location or SiriusXM isunable to determine yourlocation. Tuning to adifferent channel mayresolve the issue.
Audio may mute. Not avail-able in your location orUnable to determine yourlocation may be displayed.
Location Restricted Content
The Block Explicit Contentfilter is turned on. Navigateto Listener Settings underthe Satellite Radio Settingsmenu to access the BlockExplicit Content filter.Navigate to ListenerSettings. See SatelliteRadio Settings (page 493).
Audio may mute. Radio maytune to a different channel.Channel Blocked
If issue persists, you mayneed to visit an authorizeddealer for service.
Audio may mute. Access toSiriusXM features may beunavailable.
Antenna Problem or Hard-ware Problem
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This introduces new features and providesupdates to the vehicle's software systems.Make sure to switch Automatic Updateson, set a recurring update schedule andconnect your vehicle to Wi-Fi. Updatescould take longer when not connected toWi-Fi or could not download at all. SeeConnecting the Vehicle to a Wi-FiNetwork (page 483). See Connecting theVehicle to a Wi-Fi Network (page 483).
Your vehicle may be able to receivedrivable software updates, non-drivablesoftware updates or both. Drivablesoftware updates happen during normalvehicle usage and require limited inputfrom you. You are notified on yourtouchscreen and connected device priorto a non-drivable update.
Most updates complete in less than 30minutes, although some updates couldtake up to a few hours. Check yourtouchscreen or connected device for themost accurate estimated update time.
You are notified of the status of the vehiclesoftware update in the touchscreen andon your connected device. See SoftwareUpdate Indicators (page 518).
Vehicle Software UpdateRequirements
Non-drivable software updates do notinstall if any of the following occur:
•Your vehicle is running.
•Your vehicle is switched on.
•Your vehicle is not parked.
•The 12 V battery charge is too low.
•The hazard indicators are switched on.
•The alarm is sounding.
•The doors are open.
•The parking lamps are switched on.
•You are pressing the brake pedal.
•An emergency call is in process.
•Your vehicle is in limp home mode.
Vehicle Software UpdateLimitations
Once you begin a non-drivable softwareupdate, you cannot:
•Cancel the update.
•Lock, unlock or enter your vehicleunless you have a key blade.
•You can open the doors using themechanical latch if child locks arenot on.
•Drive your vehicle.
•Start your vehicle.
•Use the remote control to lock, unlockor start your vehicle.
•Use the alarm, central locks or doortones.
•Use the electronic door locks.
•Charge your vehicle.
•Charging resumes once the updatecompletes.
SOFTWARE UPDATE
SETTINGS
To access the Software Updates menu:
1.Press Settings on the touchscreen.
2.Press Software Updates.
You can do the following in the SoftwareUpdates menu:
•Switch Automatic Updates on and off.
•Schedule and install software updates.
•View software update details.
Press the button next to a menuoption for more information.
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WHAT IS FORD PROTECT
Protect yourself from the rising cost ofvehicle repairs with a Ford Protectextended service plan.
Ford Protect Extended ServicePlans - United States Only
Ford Protect extended service plans meanpeace of mind. Extended service plans arebacked by Ford Motor Company, andprovide more protection beyond the NewVehicle Limited Warranty coverage. Whenyou visit your Ford Dealer, insist on the FordProtect extended service plan.
Ford Protect Can Quickly Pay for Itself
One trip to the service center could easilyexceed the price of your Ford Protectextended service plan. With the FordProtect extended service plan, youminimize your risk for unexpected repairbills and rising repair costs.
Up to 1,000+ Covered VehicleComponents
There are four mechanical Ford Protectextended service plans with different levelsof coverage. Ask your authorized dealer fordetails.
1.PremiumCARE - Our mostcomprehensive coverage. With over1,000 covered components, this planis so complete it is probably easier tolist what is not covered.
2.ExtraCARE - Covers 113 components,and includes many high-tech items.
3.BaseCARE - Covers 84 components.
4.PowertrainCARE - Covers 29 criticalcomponents.
Ford Protect extended service plans arehonored by all authorized Ford dealers inthe United States, Canada and Mexico.
That means you get:
•Reliable, quality service at any Ford orLincoln dealership.
•Repairs performed by factory trainedtechnicians, using genuine parts.
Rental Car Reimbursement
First Day Rental Benefit
If you bring your car into your dealer forservice, we will give you a rental vehicle touse for the day.
Extended Rental Benefits
If your vehicle is kept overnight for coveredrepairs, you are eligible for rental carcoverage, warranty repairs, and fieldservice actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,including:
•Towing, flat-tire change and batteryjump starts.
•Out of fuel and lock-out assistance.
•Travel expense reimbursement forlodging, meals and rental car.
•Assistance for taxi, shuttle, rental carcoverage or other transportation.
Transferable Coverage
If you sell your vehicle before your FordProtect extended service plan coverageexpires, you can transfer any remainingcoverage to the new owner. This shouldgive you and your potential buyer peace ofmind.
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Check Every Six Months
The battery connections. Clean if necessary.
The body and door drain holes for obstructions. Clean if necessary.
The cooling system fluid level and the coolant system strength.
The door weatherstrips for wear. Lubricate if necessary.
The hinges, latches and outside locks for proper operation. Lubricate if necessary.
The parking brake for proper operation.
The seatbelts and seat latches for wear and function.
Safety warning lamps, brake, ABS, airbag and seatbelt for operation.
The washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
It is important to have the systems on yourvehicle regularly checked. This can helpidentify potential issues and prevent majorproblems. We recommend having thefollowing multi-point inspection performedat every scheduled maintenance intervalto help make sure your vehicle keepsrunning great.
Multi-Point Inspection
Hazard warning system operationAccessory drive belt or belts
Horn operationBattery performance
Radiator, cooler, heater and air conditioninghosesEngine air filter
Suspension components for leaks ordamageExhaust system
Steering and linkageExterior lamps operation
Tires including the spare for wear and
proper pressure2Fluid levels1; fill if necessary
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Air FilterSee: Changing the Engine Air Filter - 2.3LEcoBoost™/2.7L EcoBoost™..................359See: Changing the Engine Air Filter - 3.0LEcoBoost™....................................................360Alert and Aid Mode......................................274How Does Alert and Aid Mode Work..........275What Is Alert and Aid Mode...........................274Alert Mode......................................................273Adjusting the Steering Wheel VibrationIntensity............................................................274How Does Alert Mode Work...........................274What Is Alert Mode............................................273Alexa Built-In................................................503Alexa Built-In Requirements...................503Alexa Built-In Settings...............................503AM/FM Radio...............................................490AM/FM Radio Limitations..............................490Selecting a Radio Station..............................490Ambient Lighting...........................................112Adjusting Ambient Lighting.............................112Switching Ambient Lighting On andOff.........................................................................112Anti-Lock Braking System.......................209Anti-Lock Braking SystemLimitations......................................................209Appendices.....................................................612Applying the Electric Parking Brake.......213Applying the Electric Parking Brake in anEmergency....................................................213App Precautions............................................511App Requirements........................................511Apps....................................................................511Audio System...............................................488AM/FM Radio.....................................................490Audio System – Troubleshooting...............494Digital Radio.........................................................491Satellite Radio....................................................492Audio System Precautions......................488Audio System – Troubleshooting.........494Audio System – InformationMessages.........................................................494Auto-Dimming Interior Mirror....................115Auto-Dimming Interior MirrorLimitations.........................................................115What Is the Auto-Dimming InteriorMirror...................................................................115
Autolamps......................................................105Autolamp Settings.............................................105What Are Autolamps........................................105Autolock............................................................89Autolock Requirements.....................................89What Is Autolock..................................................89Automatically Releasing the ElectricParking Brake...............................................213Automatic Crash Shutoff..........................332Automatic Crash ShutoffPrecautions.....................................................332Re-Enabling Your Vehicle...............................332What Is Automatic Crash Shutoff...............332Automatic Emergency Braking..............290Switching Automatic Emergency BrakingOn and Off......................................................290What Is Automatic EmergencyBraking.............................................................290Automatic Engine Stop..............................168How Does Automatic Engine StopWork...................................................................168Overriding Automatic Engine Stop..............169Switching Automatic Engine Stop On andOff.......................................................................169What Is Automatic Engine Stop...................168Automatic High Beam Control...............108Automatic High Beam ControlIndicators...........................................................110Automatic High Beam ControlLimitations.......................................................109Automatic High Beam ControlPrecautions.....................................................109Automatic High Beam ControlRequirements.................................................109How Does Automatic High Beam ControlWork...................................................................108Overriding Automatic High BeamControl................................................................110Switching Automatic High Beam ControlOn and Off........................................................110Automatic High Beam Control –Troubleshooting..........................................110Automatic High Beam Control –Information Messages..................................110Automatic Locking Mode............................63Disengaging Automatic Locking Mode........63Engaging Automatic Locking Mode..............63What Is Automatic Locking Mode.................63
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Automatic Transmission AudibleWarnings.......................................................194Automatic Transmission...........................190Automatic Transmission Positions.............190Brake Shift Interlock..........................................193Manually Shifting Gears....................................191Automatic Transmission Fluid Capacityand Specification......................................478Automatic Transmission PositionIndicators.......................................................191Automatic Transmission Positions.......190Drive (D)................................................................190Manual (M)............................................................191Neutral (N)...........................................................190Park (P)..................................................................190Reverse (R)...........................................................190Sport (S).................................................................191Automatic TransmissionPrecautions.................................................190Auto Mode.......................................................133Auto Mode Indicators........................................133Switching Auto Mode On and Off................133Switching Dual Mode On and Off................134Auto-Start-Stop............................................174Auto-Start-Stop – Troubleshooting............176Auto-Start-Stop Indicators.......................176Auto-Start-Stop Precautions -Automatic Transmission.........................174Auto-Start-Stop Precautions - ManualTransmission................................................174Auto-Start-Stop –Troubleshooting.........................................176Auto-Start-Stop – Frequently AskedQuestions..........................................................178Auto-Start-Stop – InformationMessages..........................................................176Autounlock.......................................................88Autounlock Requirements...............................88Switching Autounlock On and Off................88What Is Autounlock............................................88Auxiliary Switches.......................................522
B
Blind Spot Information System..............279Blind Spot Information System –Troubleshooting............................................282
Blind Spot Information SystemIndicators......................................................281Blind Spot Information SystemLimitations...................................................279Blind Spot Information SystemPrecautions.................................................279Blind Spot Information SystemRequirements - AutomaticTransmission..............................................280Blind Spot Information SystemRequirements - ManualTransmission..............................................279Blind Spot Information System –Troubleshooting........................................282Blind Spot Information System –Information Messages................................282Bluetooth®.....................................................510Body Control Module Fuse Box..............345Accessing the Body Control Module FuseBox.....................................................................345Identifying the Fuses in the Body ControlModule Fuse Box..........................................346Locating the Body Control Module FuseBox.....................................................................345Bonnet LockSee: Opening and Closing the Hood..........349See: Opening and Closing the Hood -Raptor...............................................................350Booster Seats...................................................57Brake Fluid Specification...........................210Brake Over Accelerator.............................209Brake Precautions.......................................209Brakes..............................................................209Anti-Lock Braking System.............................209Brakes – Troubleshooting...............................210Brake Shift Interlock....................................193Brake Shift Interlock Precautions.................193Using Brake Shift Interlock.............................194What Is Brake Shift Interlock..........................193Brakes – Troubleshooting.........................210Brakes – Frequently Asked Questions........212Brakes – Information Messages.....................211Brakes – Warning Lamps................................210Breaking-In.....................................................326
C
Calculating Payload....................................297
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