Rear Axle Fluid Capacity andSpecification.............................................481
Vehicle Identification
Vehicle Identification Number...............482
Connected Vehicle
What Is a Connected Vehicle.................483
Connected Vehicle Requirements.......483
Connected Vehicle Limitations.............483
Connecting the Vehicle to a MobileNetwork.....................................................483
Connecting the Vehicle to a Wi-FiNetwork.....................................................483
Connected Vehicle – Troubleshooting.......................................................................484
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot........486
Changing the Vehicle Wi-Fi HotspotName or Password................................486
Vehicle Wi-Fi Hotspot – Troubleshooting........................................................................487
Audio System
Audio System Precautions.....................488
Identifying the Audio Unit.......................488
Switching the Audio Unit On and Off.......................................................................488
Selecting the Audio Source....................488
Playing or Pausing the Audio Source.......................................................................488
Adjusting the Volume...............................489
Switching Shuffle Mode On and Off.......................................................................489
Switching Repeat Mode On and Off.......................................................................489
Setting a Memory Preset........................489
Muting the Audio........................................489
Adjusting the Sound Settings...............489
Setting the Clock and Date....................490
AM/FM Radio..............................................490
Switching the Display On and Off........491
Digital Radio..................................................491
Satellite Radio.............................................492
Audio System – Troubleshooting........494
Center Display Overview
Center Display Precautions....................498
Center Display Limitations.....................498
Status Bar.....................................................498
Feature Bar...................................................499
Information On Demand Screen -Vehicles With: 12 Inch Screen............499
Rebooting the Center Display...............500
Voice Interaction
Ford Assistant..............................................501
Alexa Built-In
What is Alexa Built-In...............................503
Alexa Built-In Requirements..................503
Signing Into Your Account.......................503
Using Alexa Built-In...................................503
Alexa Built-In Settings..............................503
Phone
Phone Precautions....................................505
Connecting Your Phone...........................505
Phone Menu.................................................505
Making and Receiving a Phone Call.....507
Sending and Receiving a Text Message.......................................................................508
Switching Text Message Notification Onand Off.......................................................509
Bluetooth®
Connecting a Bluetooth® Device..........510
Playing Media Using Bluetooth®..........510
Apps
App Precautions............................................511
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App Requirements.......................................511
Accessing Apps.............................................511
Enabling Apps on an iOS Device............511
Enabling Apps on an Android Device..........................................................................511
Switching Apple CarPlay On and Off.........................................................................512
Switching Android Auto On and Off......512
Navigation
Connected Navigation...............................514
Accessing Navigation.................................514
Navigation Map Updates..........................514
Adjusting the Map.......................................514
Live Traffic......................................................514
Setting a Destination.................................515
Waypoints......................................................515
Route Guidance...........................................516
Vehicle Software Updates
Vehicle Software Updates........................517
Software Update Settings........................517
Software Update Indicators....................518
Vehicle System Reset
Performing a System Reset.....................519
Accessories
Accessories...................................................520
Auxiliary Switches
What Are the Auxiliary Switches...........522
Locating the Auxiliary Switches............522
Locating the Auxiliary Switch Wiring........................................................................522
Identifying the Auxiliary Switch Wiring -Excluding: Raptor...................................524
Identifying the Auxiliary Switch Wiring -Raptor.........................................................525
Ford Protect
What Is Ford Protect.................................526
Scheduled Maintenance
General Maintenance Information......528
Normal Scheduled Maintenance..........531
Special Operating Conditions ScheduledMaintenance............................................533
Customer Information
Rollover Warning........................................538
The Better Business Bureau Auto LineProgram - United States of America........................................................................538
The Mediation and Arbitration Program- Canada....................................................539
Ordering a Canadian French Owner'sManual.......................................................539
Reporting Safety Defects in the UnitedStates.........................................................540
Reporting Safety Defects in Canada.......................................................................540
Third Party Software CopyrightAcknowledgment...................................542
Radio Frequency Certification Labels........................................................................542
Perchlorate....................................................582
Replacement Parts Recommendation........................................................................582
Mobile Communications Equipment........................................................................583
Federal Highway AdministrationRegulation.................................................583
End User License Agreement................584
Emission Law..............................................609
Export Unique Options.............................610
Warranty Information................................610
Appendices
Electromagnetic Compatibility..............612
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SERVICE DATA
Service data recorders in your vehicle arecapable of collecting and storingdiagnostic information about your vehicle.This potentially includes information aboutthe performance or status of varioussystems and modules in the vehicle, suchas engine, throttle, steering or brakesystems. In order to properly diagnose andservice your vehicle, Ford Motor Company(Ford of Canada in Canada), and serviceand repair facilities may access or shareamong them vehicle diagnosticinformation received through a directconnection to your vehicle whendiagnosing or servicing your vehicle.Additionally, Ford Motor Company (Fordof Canada, in Canada) may, wherepermitted by law, use vehicle diagnosticinformation for vehicle improvement orwith other information we may have aboutyou, for example, your contact information,to offer you products or services that mayinterest you. Data may be provided to ourservice providers such as part suppliersthat may help diagnose malfunctions, andwho are similarly obligated to protect data.We retain this data only as long asnecessary to perform these functions or tocomply with law. We may provideinformation where required in response toofficial requests to law enforcement orother government authorities or thirdparties acting with lawful authority or courtorder, and such information may be usedin legal proceedings. For U.S. only (ifequipped), if you choose to use connectedapps and services, you consent that certaindiagnostic information may also beaccessed electronically by Ford MotorCompany and Ford authorized servicefacilities, and that the diagnosticinformation may be used to provideservices to you, personalizing yourexperience, troubleshoot, and to improveproducts and services and offer youproducts and services that may interest
you, where permitted by law. For Canadaonly, for more information, please reviewthe Ford of Canada privacy policy atwww.ford.ca, including our U.S. datastorage and use of service providers inother jurisdictions who may be subject tolegal requirements in Canada, the UnitedStates and other countries applicable tothem, for example, lawful requirements todisclose personal information togovernmental authorities in thosecountries.
EVENT DATA
This vehicle is equipped with an event datarecorder. The main purpose of an eventdata recorder is to record, in certain crashor near crash-like situations, such as anairbag deployment or hitting a roadobstacle; this data will assist inunderstanding how a vehicle’s systemsperformed. The event data recorder isdesigned to record data related to vehicledynamics and safety systems for a shortperiod of time, typically 30 seconds or less.
The event data recorder in this vehicle isdesigned to record such data as:
•How various systems in your vehiclewere operating.
•Whether or not the driver andpassenger seatbelts werebuckled/fastened.
•How far (if at all) the driver wasdepressing the accelerator and/or thebrake pedal.
•How fast the vehicle was traveling.
•Where the driver was positioning thesteering wheel.
This data can help provide a betterunderstanding of the circumstances inwhich crashes and injuries occur.
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MOBILE DEVICE DATA
If you connect a mobile device to yourvehicle, you can display data from yourdevice on the touchscreen for example,music and album art. You can share yourvehicle data with mobile apps on yourdevice through the system. See AppRequirements (page 511).
The mobile apps function operates by yourconnected device sending data to us in theUnited States. The data is encrypted andincludes, for example, the vehicleidentification number of your vehicle, theSYNC module serial number, odometer,enabled apps, usage statistics anddebugging information. We retain it onlyas long as necessary to provide the service,to troubleshoot, for continuousimprovement and to offer you productsand services that may be of interest to youaccording to your preferences and whereallowed by law.
If you connect a cell phone to the system,the system creates a profile that links tothat cell phone. The cell phone profileenables more mobile features and efficientoperation. The profile contains, forexample data from your phonebook, readand unread text messages and call history,including history of calls when your cellphone was not connected to the system.
If you connect a media device, the systemcreates and retains a media device indexof supported media content. The systemalso records a short diagnostic log ofapproximately 10 minutes of all recentsystem activity.
The cell phone profile, media device indexand diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when youconnect your cell phone or media device.If you no longer plan to use the system oryour vehicle, we recommend you use themaster reset function to erase the storedinformation. See Performing a SystemReset (page 519).
System data cannot be accessed withoutspecial equipment and access to yourvehicle's module.
For additional information about ourprivacy policy, refer to the local Fordwebsite.
Note:To find out if your vehicle hasconnectivity technology, visitwww.FordConnected.com.
EMERGENCY CALL SYSTEM
DATA
When the emergency call system is active,it may disclose to emergency services thatyour vehicle has been in a crash involvingthe deployment of an airbag or activationof the fuel pump shut-off. Certain versionsor updates to the emergency call systemmay also be capable of electronically orverbally disclosing to emergency servicesoperators your vehicle location or otherdetails about your vehicle or crash to assistemergency services operators to providethe most appropriate emergency services.If you do not want to disclose thisinformation, do not activate the emergencycall system.
Note:You cannot deactivate emergencycall systems that are required by law.
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Wi-Fi connected.
Vehicle data sharing on.
Vehicle data sharing off.
Vehicle location sharing on.
Vehicle data and vehicle locationsharing on.
Vehicle Software Update
See Software Update Indicators (page518).
Wireless Accessory Charger
Wireless accessory chargeractive.
FEATURE BAR
The feature bar is located on the bottomof the display and allows you to accessvehicle features.
Press to use the radio, a USB, amedia player or a Bluetooth®device.
Press to make calls and accessthe phonebook on your cellphone.
Press to use the navigationsystem.
Press to replace this button witha shortcut to a feature or setting.
Press to search for and usecompatible apps on your iOS orAndroid device.
Press to adjust system settings.
Press to view features.
Note:The icon may be different dependingon your vehicle.
INFORMATION ON DEMAND
SCREEN - VEHICLES WITH: 12
INCH SCREEN
The information on demand screendisplays cards on the side of the displayand allows you to see information fromdifferent features.
Press the button to view the nextcard.
Press the button to view theprevious card.
Press the button to viewavailable cards.
You can swipe toward the main screen tomove the content into the main screen.
Note:This can only be done with someinformation on demand screens.
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APP PRECAUTIONS
WARNING: Driving while distractedcan result in loss of vehicle control, crashand injury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is thesafe operation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
APP REQUIREMENTS
When you start an app through the systemfor the first time, you could be asked togrant certain permissions. You can reviewand change the permissions that you havegranted at any time when your vehicle isnot moving. We recommend that youcheck your data plan before using yourapps through the system. Using themcould result in additional charges. We alsorecommend that you check the appprovider's terms and conditions andprivacy policy before using their app. Makesure that you have an active account forapps that you want to use through thesystem. Some apps will work with nosetup. Others require you to configuresome personal settings before you can usethem.
ACCESSING APPS
Select the apps option on thefeature bar.
ENABLING APPS ON AN IOS
DEVICE
Select the apps option on thefeature bar.
1.Select Mobile Apps Help.
2.Follow the instructions to pair andconnect your device via Bluetooth® orwith a USB cable.
3.Start the apps on your device that youwant to use.
4.Select the app that you want to use onthe touchscreen.
Note:Some apps may run through AppleCarPlay if it is enabled.
Note:Closing an app on your device willclose it on the touchscreen.
Note:For troubleshooting assistance selectCompatible Apps List or My App Isn't Listedunder Mobile Apps Help.
ENABLING APPS ON AN
ANDROID DEVICE
Select the apps option on thefeature bar.
1.Select Mobile Apps Help.
2.Follow the instructions to pair andconnect your device via Bluetooth® orwith a USB cable.
3.Start the apps on your device that youwant to use.
4.Select Find Mobile Apps.
5.Select the app that you want to use onthe touchscreen.
Note:To enable apps when pairing with aUSB cable, switch on Android Apps via USBin Settings.
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Note:Some devices may lose the ability toplay music over USB when Mobile Apps areenabled.
Note:Some apps may run through AndroidAuto if it is enabled.
Note:Closing an app on your device closesit on the touchscreen.
Note:For troubleshooting assistance selectCompatible Apps List or My App Isn't Listedunder Mobile Apps Help.
SWITCHING APPLE CARPLAY
ON AND OFF
Enabling Apple CarPlay with USB
1.Connect your device to a USB port.
2.Follow the instructions on your deviceand the touchscreen.
Note:Selecting "Enable Wireless CarPlay"on your device prepares the device forwireless CarPlay when you re-enter thevehicle.
Enabling Apple CarPlay withWireless
1.Pair your device to Bluetooth®.
2.Follow the instructions on your deviceand the touchscreen.
Disabling Apple CarPlay
Select the settings option on thefeature bar.
1.Press Phone List.
2.Select your device from the list.
3.Press Disable.
Re-Enabling Apple CarPlay
Select the settings option on thefeature bar.
1.Press Phone List.
2.Select your device from the list.
3.Press Connect to Apple CarPlay.
SWITCHING ANDROID AUTO
ON AND OFF
Enabling Android Auto with USB
(If Equipped)
1.Connect your device to a USB port.
2.Follow the instructions on thetouchscreen.
Note:Certain features of the system arenot available when you are using AndroidAuto.
Enabling Android Auto withWireless
1.Pair your device to Bluetooth®.
2.Follow the instructions on your deviceand the touchscreen.
Note:Certain Android Devices do notsupport Android Auto Wireless. Pleasecheck your Android OS version forcompatibility.
Disabling Android Auto
Select the settings option on thefeature bar.
1.Press Phone List.
2.Select your device from the list.
3.Press Disable.
Re-Enabling Android Auto
Select the settings option on thefeature bar.
1.Press Phone List.
2.Select your device from the list.
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3.Press Connect to Android Auto.
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