2023 DODGE HORNET service
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CUSTOMER ASSISTANCE271
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit chrysler.rsahelp.com(USA)
Call 1-800-363-4869 or visit fca.roadsideaid.com
(Canada)
Who is Covered
You are covered by Roadside Assistance services if
you are a purchaser for use of the vehicle. Roadside
Assistance services last for five years or 60,000 miles on
the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in
your Warranty Information book.
1
1. Towing services provided through Cross Country Motor Club, Inc.
Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where services
are provided by Cross Country Motor Club of California, Inc., Thousand
Oaks, CA 91360.
What to Do
If your vehicle requires jump start assistance, out of gas/
fuel delivery, tire service, lockout service or towing as a
result of a mechanical breakdown, dial toll-free: USA:
1-800-521-2779/Canada: 1-800-363-4869. Provide your
name, Vehicle Identification Number (VIN) required for
covered services, license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions. You will be given the name
of the service provider and an estimated time of arrival. If
you feel you are in an unsafe situation, please let us know.
With your consent, we will contact local police or safety
authorities. If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you may
submit your original receipts from the licensed towing or
service facility, for services rendered within 30 days of the
occurrence. Be sure to include your VIN, odometer
mileage at the time of service, and current mailing
address. We will process the claim based on vehicle and
service eligibility. If eligible, we will reimburse you for the
reasonable amount actually paid, based on the usual and
customary charges for that service in the area where they
were provided. FCA US LLC’s determination relating to
reimbursement is final. Correspondence should be
mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or
discontinue the Roadside Assistance Program at anytime.
The Roadside Assistance program is subject to restrictions
and conditions of use, which are determined solely by
FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a
service provider to use your vehicle’s temporary spare tire
(if equipped) as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home. We will
dispatch a service provider to deliver a small amount of
fuel (maximum two gallons) to get you to a nearby station.
This service is limited to two occurrences in a 12-month
period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry about
being stranded. We will dispatch a service provider to
provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks
are keeping you from getting on your way, help is just a
phone call away. This service is limited to providing access
to the vehicle’s seating area. It does not cover the cost of
replacement keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a result of
a mechanical breakdown, Roadside Assistance will
dispatch a towing service to transport your vehicle to the
closest authorized Chrysler, Dodge, Jeep®, or Ram dealer.
If you choose to go to another dealer, you will be
responsible for the cost if the extra distance exceeds
10 miles.
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272CUSTOMER ASSISTANCE
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CARE
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English/
(800) 387-9983 French
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan, Puerto Rico, 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special Telecommunication
Devices for the Deaf (TDD) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a Conventional Teletypewriter (TTY)
in the United States, can communicate with FCA US LLC by
dialing 1-800-380-2479.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711 and
for Voice callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after FCA US LLC's New Vehicle Limited Warranty
expires. The Mopar® Vehicle Protection plans are the
ONLY vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide additional
protection beyond your vehicle’s warranty. If you
purchased a Mopar® Vehicle Protection Plan, you will
receive Plan Provisions and an Owner Identification
Card in the mail within three weeks of the vehicle delivery
date. If you have any questions about the service contract,
call FCA US LLC’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents,
call (800) 465-2001 English/(800) 387-9983 French). FCA US LLC is not responsible for any service contract you
may have purchased from another manufacturer. If you
require service after the FCA US LLC New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle
components contain, or emit, chemicals known to the
State of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals known to
the State of California to cause cancer and birth
defects, or other reproductive harm.
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CUSTOMER ASSISTANCE273
WARRANTY INFORMATION
See the Warranty Information for the terms and provisions
of FCA US LLC warranties applicable to this vehicle and
market. Refer to www.mopar.com/om for further
information.
See the Warranty Information for the terms and provisions
of FCA Canada Inc. warranties applicable to this vehicle
and market. Refer to www.owners.mopar.ca/en/ for
further information.
Use this QR code to access your digital
experience.
MOPAR® PARTS
Mopar® original equipment parts & accessories and
factory filled fluids are available from an authorized
dealer. They are recommended for your vehicle to keep it
operating at its best and maintain its original condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer, or FCA US LLC. To contact NHTSA, you may call
the Vehicle Safety Hotline toll free
at 1-888-327-4236
(TTY: 1-800-424-9153); or go to
http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other
information about motor vehicle safety
from http://www.safercar.gov.
IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle
Defect Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP.
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274CUSTOMER ASSISTANCE
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers provided.
Service Manuals
These comprehensive Service Manuals provide a
complete working knowledge of the vehicle, system, and/
or components and is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These manuals make it
easy to find and fix problems on computer-controlled
vehicle systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures, proven
diagnostic tests and a complete list of all tools and
equipment.
To order a hard copy of your Service or Diagnostic
Procedure manuals, visit:
www.techauthority.com (US and Canada). Owner's Manuals
These Owner's Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific FCA vehicles.
To access your Owner's Information online, visit
www.mopar.com/om (US) or
www.owners.mopar.ca (Canada).
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
Owner's Manuals, Radio Manuals and Warranty
Information Books can be ordered through Archway at:
1-800-387-1143 (Canada)
CHANGE OF OWNERSHIP OR ADDRESS
*If you have purchased this vehicle used or have changed
your address, please provide the following information
and mail to:
FCA US LLC
P.O. Box 21–8008
Auburn Hills, MI 48321–8004
Make sure to include the following:
Date of Sale (mm/dd/yy)
Vehicle Indentification Number (17 Character ID
located on top left of the instrument panel)
Exact Odometer Reading
First and Last Name
Phone Number
Street Address, City, State and Zip Code
Email Address
*Applies to US residents only.
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278
Brake System ...................................................... 236, 265
Anti-Lock (ABS)........................................................ 265 Fluid Check..................................................... 236
, 269
Master Cylinder ....................................................... 236
Parking ....................................................................... 82
Warning Light ............................................................. 71
Brake/Transmission Interlock........................................86
Brightness, Interior Lights ....................................... 42
, 43
Bulb Replacement ....................................................... 246
Bulbs, Light................................................................... 201
CCamera, Rear ............................................................... 116
Capacities, Fuel............................................................ 268
Caps, Filler Fuel .......................................................................... 119
Oil (Engine) .............................................................. 226
Radiator (Coolant Pressure)................................... 234
Car Washes .................................................................. 263
Carbon Monoxide Warning .......................................... 202
Cargo Tie-Downs ............................................................. 64
Cellular Phone .............................................................. 153
Certification Label ........................................................ 120
Chains, Tire................................................................... 259
Change Oil Indicator ....................................................... 68
Changing A Flat Tire ..................................................... 206
Chart, Tire Sizing .......................................................... 247
Check Engine Light (Malfunction Indicator Light) .........79
Checking Your Vehicle For Safety ............................... 199
Checks, Safety.............................................................. 199
Child Restraint.............................................................. 188 Child Restraints
Booster Seats .......................................................... 191
Child Seat Installation ............................................. 198How To Stow An unused ALR Seat Belt .................195Infant And Child Restraints ..................................... 190
Lower Anchors And Tethers For Children............... 192
Older Children And Child Restraints....................... 190
Seating Positions ..................................................... 191
Child Safety Locks .......................................................... 25
Clean Air Gasoline ........................................................ 266
Cleaning Wheels .....................................................................262
Windshield Wiper Blades ........................................ 230
Climate Control ............................................................... 46 Automatic ................................................................... 46
Cold Weather Operation ................................................. 81
Compact Spare Tire ...................................................... 258
Connector Universal Consumer Interface (UCI) ......................... 51
Console............................................................................ 51 Floor ........................................................................... 51
Contract, Service .......................................................... 272
Cooling Pressure Cap (Radiator Cap) ..........................234
Cooling System ............................................................. 233 Adding Coolant (Antifreeze) ....................................234
Coolant Level ................................................. 233
, 235
Cooling Capacity ...................................................... 268
Disposal Of Used Coolant ....................................... 234 Drain, Flush, And Refill............................................233
Inspection ................................................................ 235 Points To Remember .............................................. 235
Pressure Cap ........................................................... 234
Radiator Cap............................................................ 234
Selection Of Coolant (Antifreeze) ........ 233
, 268, 269
Cornering Lights ............................................................. 41
Corrosion Protection .................................................... 262
Cruise Light ..................................................................... 77 Customer Assistance ................................................... 270
Cybersecurity ................................................................ 129
DDaytime Running Lights ................................................. 40Defroster, Windshield .................................................. 200
Dipsticks Oil (Engine) .............................................................. 227
Disabled Vehicle Towing .............................................. 220
Disposal Antifreeze (Engine Coolant) .................................... 234
Door Ajar .................................................................. 72
, 73
Door Ajar Light ......................................................... 72, 73
Door Locks ...................................................................... 22 Dead Lock Device ..................................................... 25
Passive Entry ............................................................. 23
Driving Through Flowing, Rising, Or Shallow Standing Water ............................... 128
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280 H
Hazard Driving Through Flowing, Rising, Or Shallow Standing Water ............................... 128
Hazard Warning Flashers ............................................ 203
Head Restraints .............................................................. 31
Head Rests ...................................................................... 31
Headlights ....................................................................... 40 Automatic ...................................................................41
Cleaning................................................................... 263
Delay ...........................................................................41
High Beam/Low Beam Select Switch .......................40
Lights On Reminder ...................................................41
On With Wipers ..........................................................41
Passing ....................................................................... 41
Switch .........................................................................40
Time Delay..................................................................41
Heated Mirrors .........................................................34
, 36
Heated Seats...................................................................30
High Beam/Low Beam Select (Dimmer) Switch ...........40
Hill Start Assist ............................................................. 158
HomeLink® (Garage Door Opener) ...............................36
Hood Release ..................................................................58
IIgnition .............................................................................16 Switch .........................................................................16
Inside Rearview Mirror.......................................... 34
, 203
Instrument Cluster ............................................ 65, 66, 68
Descriptions ............................................................... 66
Display ........................................................................66
Driver Assist ............................................................... 70
Menu Items ................................................................68
Messages ...................................................................70 Instrument Cluster Display
Locations and Controls ............................................. 66
Navigation .................................................................. 69
Instrument Panel Lens Cleaning ................................. 264
Intelligent Adaptive Cruise Control System.................100
Intelligent Speed Assist System .................................... 91
Interior Appearance Care ............................................. 263
Interior Fuses ................................................................ 242
Interior Lights .................................................................. 42
iPod/USB/MP3 Control .................................................. 51
JJack Location ................................................................ 207
Jack Operation .................................................... 206, 208
Jacking And Tire Changing — If Equipped
b
............. 206
Jacking Instructions ...................................................... 208
Jump Starting ................................................................ 215
KKey Fob Arm The Alarm ........................................................... 20
Disarm The Alarm ...................................................... 21
Programming Additional Key Fobs ........................... 15
Remote Keyless Entry ............................................... 13
Key Fob Battery Service (Remote Keyless Entry) ......... 14
Key Fob Programming (Remote Keyless Entry) ............ 15
Keyless Enter 'n Go™ .............................................. 13
, 23
Keys ................................................................................. 13
LLane Change And Turn Signals...................................... 42 Lane Change Assist ........................................................ 42
LaneSense ....................................................................113
Lap/Shoulder Belts ...................................................... 170 Latches ......................................................................... 201
Hood........................................................................... 58
Leaks, Fluid................................................................... 201
Life Of Tires ................................................................... 256
Liftgate ............................................................................ 59 Hands-Free ................................................................ 62
Liftgate Window Wiper/Washer .................................... 46
Light Bulbs .................................................................... 201
Lights ............................................................................. 201 Active Speed Limiter Fault........................................ 74
Active Speed Limiter SET.......................................... 77
Air Bag...................................................... 71
, 176, 200
Anti Lock Brake System ............................................ 74
Automatic Headlights ............................................... 41
Automatic High Beam ................................. 41
, 77, 78
Battery Charge .......................................................... 72
Battery Saver ...................................................... 42
, 44
Brake Assist Warning.............................................. 157
Brake Warning........................................................... 71
Bulb Replacement .................................................. 246
Cornering ................................................................... 41
Cruise ......................................................................... 77
Daytime Running....................................................... 40
Dimmer Switch, Headlight ........................................ 42
Door Open.................................................................. 72
Drowsiness Detected ................................................ 72
Electric Power Steering Fault ................................... 72
Electronic Park Brake ............................................... 74
Electronic Stability Control ....................................... 74
Electronic Throttle Control ........................................ 72
Engine Temperature ................................................. 73
Exterior..................................................................... 201 Forward Collision Warning........................................ 77
Fuel Cutoff ................................................................. 74
Fuel Level Sensor Fail............................................... 74
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281
Headlight Switch ........................................................40
Headlights ..................................................................40
Headlights On With Wipers .......................................41
High Beam...........................................................40
, 78
High Beam/Low Beam Select ...................................40
Hood Open .................................................................73
Intensity Control ..................................................42
, 43
Interior ........................................................................42
LaneSense .................................................................75
Liftgate Open.............................................................. 73
Lights On Reminder ...................................................41
Low Fuel .....................................................................75
Malfunction Indicator (Check Engine) ...................... 75
Oil Pressure ................................................................73
Oil Temperature .........................................................73
Park ............................................................................77
Passing ....................................................................... 41
Seat Belt Reminder ...................................................73
Security Alarm ............................................................73
Service ..................................................................... 246
Service Forward Collision Warning ...........................75
Service Stop Start ...................................................... 75
Stop Start Active ........................................................77
Tire Pressure Monitoring (TPMS) .................... 75
, 165
Towing Hook Breakdown...........................................76
Traction Control ...................................................... 157
Transmission Temperature .......................................76
Turn Signals ....................................... 40
, 42, 77, 201
Vanity Mirror............................................................... 34
Loading Vehicle ............................................................ 120 Tires ......................................................................... 251
Locks Auto Unlock ................................................................25
Child Protection .........................................................25
Power Door .................................................................22 Low Tire Pressure System ............................................165
Lubrication, Body .......................................................... 230
Lug Nuts/Bolts .............................................................. 265
MMaintenance ................................................................... 58
Maintenance Free Battery ...........................................227
Maintenance Schedule ................................................ 223
Malfunction Indicator Light (Check Engine) .................. 75Manual Service .....................................................................274
Memory Feature (Memory Seats) .................................. 27
Memory Seat ................................................................... 27 Memory Settings............................................................. 27
Methanol ....................................................................... 266
Mirrors ............................................................................. 34 Automatic Dimming................................................... 34
Heated................................................................. 34
, 36
Outside ................................................................ 34, 35
Rearview ...........................................................34, 203
Vanity.......................................................................... 34
Modifications/Alterations Vehicle.......................................................................... 8
Monitor, Tire Pressure System..................................... 165
Mopar Parts .................................................................. 273
Multi-Function Control Lever .......................................... 40
NNew Vehicle Break-In Period .......................................... 82
OOccupant Restraints ..................................................... 168
Octane Rating, Gasoline (Fuel) .......................... 266, 269
Oil Change Reset
b
...................................................... 68 Oil Filter, Change .......................................................... 228
Oil Filter, Selection ....................................................... 228
Oil Pressure Light ........................................................... 73
Oil, Engine ............................................................ 228
, 269
Capacity ................................................................... 268
Checking .................................................................. 227
Dipstick .................................................................... 227
Disposal ................................................................... 228
Filter ......................................................................... 228
Filter Disposal.......................................................... 228
Identification Logo .................................................. 228
Materials Added To ................................................. 228 Pressure Warning Light ............................................ 73
Recommendation...........................................228
, 268
Synthetic .................................................................. 228
Viscosity ................................................................... 268
Onboard Diagnostic System .......................................... 78
Operator Manual Owner's Manual ...................................................... 274
Outlet Power ......................................................................... 52
Outside Rearview Mirrors ....................................... 34
, 35
Overheating, Engine ..................................................... 218
PPaint Care ..................................................................... 262
Panic Alarm ..................................................................... 13 Parking Brake ................................................................. 82
ParkSense Front And Rear ........................................................ 105
ParkSense Active Park Assist ...................................... 108
ParkSense System ....................................................... 105
Pedestrian Warning System ........................................ 164
Performance .......................................................... 69
, 152
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283
Selection Of Coolant (Antifreeze) ................................ 269
Sentry Key (Immobilizer).................................................16
Service Assistance ....................................................... 270
Service Contract ........................................................... 272
Service Manuals........................................................... 274
Shift Lever Override ..................................................... 218
ShiftingAutomatic Transmission............................................86
Shoulder Belts .............................................................. 170
Side Distance Warning ................................................ 107
Side View Mirror Adjustment ................................... 34
, 35
Signals, Turn................................................... 42, 77, 201
Snow Chains (Tire Chains)........................................... 259
Snow Tires .................................................................... 257
Spare Tires ................................................................... 258
Specifications Fuel (Gasoline) ........................................................ 269Oil ............................................................................. 269
Speedometer...................................................................69
Starting ..................................................................... 18
, 80
Automatic Transmission............................................80
Button .........................................................................16
Cold Weather ............................................................. 81
Engine Fails To Start..................................................81
Remote ....................................................................... 18
Starting And Operating ...................................................80 Starting Procedures ........................................................80
Steering Tilt Column .................................................................26
Wheel, Heated ...........................................................26
Wheel, Tilt...................................................................26
Steering Wheel Audio Controls ................................... 150
Steering Wheel Mounted Sound System Controls..... 150
Storage ............................................................................50
Storage, Vehicle .............................................................. 50 Stuck, Freeing ............................................................... 219
Sun Roof ................................................................... 56
, 58
Sun Visor ......................................................................... 34
Supplemental Restraint System – Air Bag ..................176
Surround View Camera System ...................................117
Synthetic Engine Oil ...................................................... 228
System, Remote Starting ............................................... 18
TTelescoping Steering Column ........................................ 26
Temperature Control, Automatic (ATC) ......................... 49 Tie Down Hooks, Cargo .................................................. 64
Tilt Steering Column ....................................................... 26
Time Delay Headlight .................................................................... 41
Tire And Loading Information Placard ......................... 251
Tire Inflator Kit — If Equipped
b
................................ 211
Tire Markings ................................................................ 246
Tire Safety Information................................................. 246
Tire Service Kit .............................................................. 211
Tires ................................................... 201
, 254, 258, 260
Aging (Life Of Tires) ................................................. 256
Air Pressure.............................................................. 254
Chains ...................................................................... 259
Changing .................................................................. 206
Compact Spare ........................................................ 258
General Information ...................................... 254
, 258
High Speed .............................................................. 255
Inflation Pressure ....................................................254 Jacking .....................................................................206
Life Of Tires .............................................................. 256
Load Capacity .......................................................... 251
Pressure Monitoring System (TPMS) ..............75
, 165
Quality Grading ........................................................ 260 Radial ....................................................................... 255
Replacement ........................................................... 256
Rotation ................................................................... 260
Safety .............................................................. 246
, 254
Sizes......................................................................... 247
Snow Tires ............................................................... 257 Spare Tires .............................................................. 258Spinning ................................................................... 255
Trailer Towing .......................................................... 124
Tread Wear Indicators ............................................ 256
Wheel Nut Torque ................................................... 265
To Open Hood ................................................................. 58
Tongue Weight/Trailer Weight..................................... 123
Towing ........................................................................... 121 Disabled Vehicle...................................................... 220
Guide........................................................................ 122
Recreational ............................................................ 126
Weight ...................................................................... 122
Towing Behind A Motorhome ...................................... 126
Towing Eyes .................................................................. 221
Traction ......................................................................... 127
Traction Control ...................................................157
, 158
Traffic Sign Recognition System............................. 76, 99
Trailer Towing ............................................................... 121 Minimum Requirements ......................................... 123Tips........................................................................... 125
Trailer And Tongue Weight ..................................... 123
Wiring ....................................................................... 124
Trailer Towing Guide .................................................... 122
Trailer Weight................................................................ 122
Transaxle Automatic .................................................................. 85
Operation ................................................................... 85
Transfer Case Fluid ......................................................................... 269
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