CUSTOMER ASSISTANCE309
Who is Covered
You are covered by Roadside Assistance services if
you are a purchaser for use of the vehicle.
Roadside Assistance services last for five years or
60,000 miles on the odometer, whichever occurs
first, calculated from the start date of the Basic
Limited Warranty, as set forth in your Warranty
Information book.
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1. Towing services provided through Cross Country Motor Club,
Inc. Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY,
where services are provided by Cross Country Motor Club of
California, Inc., Thousand Oaks, CA 91360.
What to Do
If your vehicle requires jump start assistance, out
of gas/fuel delivery, tire service, lockout service or
towing as a result of a mechanical breakdown, dial
toll-free: USA: 1-800-521-2779/Canada:
800-363-4869. Provide your name, Vehicle
Identification Number (VIN) required for covered
services, license plate number, and your location,
including the telephone number from which you
are calling. Briefly describe the nature of the
problem and answer a few simple questions. You
will be given the name of the service provider and
an estimated time of arrival. If you feel you are in
an unsafe situation, please let us know. With your
consent, we will contact local police or safety
authorities. If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification
Number (VIN), and you obtain towing services on
your own, you may submit your original receipts
from the licensed towing or service facility, for
services rendered within30 days of the
occurrence. Be sure to include your VIN, odometer
mileage at the time of service, and current mailing
address. We will process the claim based on
vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amount actually
paid, based on the usual and customary charges
for that service in the area where they were
provided. FCA US LLC’s determination relating to
reimbursement is final. Correspondence should be
mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms
or discontinue the Roadside Assistance Program
at any time. The Roadside Assistance program is
subject to restrictions and conditions of use, which
are determined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will
dispatch a service provider to use your vehicle’s
temporary spare tire (if equipped) as
recommended in your Owner’s Manual. This is not
a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home.
We will dispatch a service provider to deliver a
small amount of fuel (maximum two gallons) to get
you to a nearby station. This service is limited to
two occurrences in a 12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry
about being stranded. We will dispatch a service
provider to provide you with a battery jump
anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or
frozen locks are keeping you from getting on your
way, help is just a phone call away. This service is
limited to providing access to the vehicle’s seating
area. It does not cover the cost of replacement
keys.
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