2023 CHRYSLER PACIFICA battery

IN CASE OF EMERGENCY237
SOS Call

1. Push the SOS Call button on the Rearview Mirror.

NOTE:In case the SOS Call button is pushed in error, there will be
a 10 second delay before the SOS Call system initiates a
call to a SOS operator. To cancel the SOS Call connection,
push the SOS call button on the Rearview Mirror or press
the cancellation button on the Device Screen. Termination
of the SOS Call will turn off the green LED light on the
Rearview Mirror.
2. The LED light located between the SOS and ASSIST
buttons on the Rearview Mirror will turn green once a
connection to a SOS operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system may transmit
the following important vehicle information to a SOS
operator:
 Indication that the occupant placed a SOS Call
 The vehicle brand
 The last known GPS coordinates of the vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system to determine if
additional assistance is needed.
NOTE:
Your vehicle may be transmitting data as autho -
rized by the subscriber.
 Once a connection is made between the vehicle’s
SOS Call system and the SOS operator, the SOS
operator may be able to open a voice connection
with the vehicle to determine if additional assis -
tance is needed. Once the SOS operator opens a
voice connection with the vehicle’s SOS Call
system, the operator should be able to speak with
you or other vehicle occupants and hear sounds
occurring in the vehicle. The vehicle’s SOS Call
system will attempt to remain connected with the
SOS operator until the SOS operator terminates
the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and provide them with
important vehicle information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in
this vehicle. Only use the features and applications
when it is safe to do so. Failure to do so may result in an
accident involving serious injury or death.
WARNING!
If anyone in the vehicle could be in danger (e.g., fire
or smoke is visible, dangerous road conditions or
location), do not wait for voice contact from an Emer -
gency Services Agent. All occupants should exit the
vehicle immediately and move to a safe location.
 Never place anything on or near the vehicle’s oper -
able network and GPS antennas. You could prevent
operable network and GPS signal reception, which
can prevent your vehicle from placing an emergency
call. An operable network and GPS signal reception is
required for the SOS Call system to function properly.
 The SOS Call system is embedded into the vehicle’s
electrical system. Do not add aftermarket electrical
equipment to the vehicle’s electrical system. This
may prevent your vehicle from sending a signal to
initiate an emergency call. To avoid interference that
can cause the SOS Call system to fail, never add
aftermarket equipment (e.g., two-way mobile radio,
CB radio, data recorder, etc.) to your vehicle’s elec -
trical system or modify the antennas on your vehicle.
IF YOUR VEHICLE LOSES BATTERY POWER FOR ANY
REASON (INCLUDING DURING OR AFTER AN ACCI -
DENT), THE UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT OPERATE.
 Modifications to any part of the SOS Call system
could cause the air bag system to fail when you need
it. You could be injured if the air bag system is not
there to help protect you.
7

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238IN CASE OF EMERGENCY
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call system
capabilities.
SOS or other emergency line operators in Mexico may not
answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is
detected, and at the beginning of each ignition cycle:
 The Rearview Mirror light located between the SOS and
ASSIST buttons will continuously be illuminated red.
 The Device Screen will display the following message
“Vehicle device requires service. Please contact an
authorized dealer.”
 An In-Vehicle Audio message will state “Vehicle device
requires service. Please contact an authorized dealer.” Even if the SOS Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop the SOS
Call system operation. These include, but are not limited
to, the following factors:

The ignition is in the OFF position
 The vehicle’s electrical systems are not intact
 The SOS Call system software and/or hardware are
damaged during a crash
 The vehicle battery loses power or becomes discon -
nected during a vehicle crash
 LTE (voice/data) or 4G (data) network and/or Global
Positioning Satellite signals are unavailable or
obstructed
 Equipment malfunction at the SOS operator facility
 Operator error by the SOS operator
 LTE (voice/data) or 4G (data) network congestion
 Weather
 Buildings, structures, geographic terrain, or tunnelsNOTE:
Your vehicle may be transmitting data as authorized by
the subscriber.
 Never place anything on or near the vehicle’s LTE
(voice/data) or 4G (data) and GPS antennas. You could
prevent LTE (voice/data) or 4G (data) and GPS signal
reception, which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/data) or 4G
(data) network connection and a GPS signal is required
for the SOS Call system to function properly.
NOTE:Changes or modifications not expressly approved by the
party responsible for compliance could void the user's
authority to operate the equipment.
Automatic SOS — If Equipped
Automatic SOS is a hands-free safety service that can
immediately connect you with help in the event that your
vehicle’s airbags deploy. Please refer to your provided
radio supplement for complete information.
ASSIST Call
The ASSIST Button is used to automatically connect you to
any one of the following support centers:
Roadside Assistance – If you get a flat tire, or need a
tow, just push the ASSIST button and you will be
connected to a representative for assistance. Road -
side Assistance will know what vehicle is being driven
and its location. Additional fees may apply for roadside
assistance.
 SiriusXM Guardian™ Customer Care – In-vehicle
support for SiriusXM Guardian™.
WARNING!
Ignoring the Rearview Mirror light could mean you
will not have SOS Call services. If the Rearview Mirror
light is illuminated, have an authorized dealer
service the SOS Call system immediately.
 The Occupant Restraint Control module turns on the
air bag Warning Light on the instrument panel if a
malfunction in any part of the system is detected. If
the Air Bag Warning Light is illuminated, have an
authorized dealer service the Occupant Restraint
Control system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in
this vehicle. Only use the features and applications
when it is safe to do so. Failure to do so may result in an
accident involving serious injury or death.

23_RUP_OM_EN_USC_t.book Page 238

IN CASE OF EMERGENCY251
JUMP STARTING
If your vehicle has a discharged battery it can be jump
started using a set of jumper cables and a battery in
another vehicle or by using a portable battery booster
pack. Jump starting can be dangerous if done improperly
so please follow the procedures in this section carefully.
NOTE:When using a portable battery booster pack follow the
manufacturer’s operating instructions and precautions.
PREPARATIONS FOR JUMP START
The battery in your vehicle is located on the driver’s side of
the engine compartment.

Battery Location
NOTE:
The positive battery post may be covered with a protective
cap. Lift up on the cap to gain access to the positive
battery post. Do not jump off fuses. Only jump directly off
positive post which has a positive
(+) symbol on or around
the post.
See the following steps to prepare for jump starting:

1. Apply the parking brake, shift the automatic transmission into PARK (P) and place the ignition to
OFF.

2. Turn off the heater, radio, and all electrical accessories.
3. Pull upward and remove the protective cap over the positive (+) battery post.
4. If using another vehicle to jump start the battery, park the vehicle within the jumper cable’s reach, set the
parking brake and make sure the ignition is OFF.
WARNING!
Do not attempt jump starting if the battery is frozen. It
could rupture or explode and cause personal injury.
CAUTION!
Do not use a portable battery booster pack or any other
booster source with a system voltage greater than
12 Volts or damage to the battery, starter motor,
alternator or electrical system may occur.
WARNING!
Take care to avoid the radiator cooling fan whenever
the hood is raised. It can start anytime the ignition
switch is ON. You can be injured by moving fan
blades.
 Remove any metal jewelry such as rings, watch
bands and bracelets that could make an inadvertent
electrical contact. You could be seriously injured.
 Batteries contain sulfuric acid that can burn your
skin or eyes and generate hydrogen gas which is
flammable and explosive. Keep open flames or
sparks away from the battery.
WARNING!
Do not allow vehicles to touch each other as this could
establish a ground connection and personal injury
could result.
7

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252IN CASE OF EMERGENCY
JUMP STARTING PROCEDURE
Connecting The Jumper Cables

1. Connect the positive
(+) end of the jumper cable to
the positive (+)
post of the vehicle with the
discharged battery.

2. Connect the opposite end of the positive (+) jumper
cable to the positive (+) post of the booster battery.
3. Connect the negative (-) end of the jumper cable to
the negative (-) post of the booster battery.
4. Connect the opposite end of the negative (-) jumper
cable to the remote negative (-) post near the
windshield cowl (exposed metallic/unpainted post of
the discharge vehicle). 5. Start the engine in the vehicle that has the booster
battery, let the engine idle a few minutes, and then
start the engine in the vehicle with the discharged
battery.
6. Once the engine is started, see the following discon- necting procedure for the next steps.
Disconnecting The Jumper Cables

1. Disconnect the negative
(-)
end of the jumper cable
from the remote negative post of the vehicle with the
discharged battery.

2. Disconnect the opposite end of the negative (-)
jumper cable from the negative (-) post of the booster
battery.
3. Disconnect the positive (+) end of the jumper cable
from the positive (+) post of the booster battery.
4. Disconnect the opposite end of the positive (+)
jumper cable from the positive (+) post of the vehicle
with the discharged battery and reinstall the
protective cap.
If frequent jump starting is required to start your vehicle
you should have the battery and charging system
inspected at an authorized dealer.
REFUELING IN EMERGENCY – IF EQUIPPED
The vehicle is equipped with a refueling funnel for a
Cap-Less Fuel System. If refueling is necessary, while
using an approved gas can, insert the refueling funnel into
the filler neck opening. Take care to open both flappers
with the funnel to avoid spills.
NOTE:In certain cold conditions, ice may prevent the fuel door
from opening. If this occurs, lightly push on the fuel door
to break the ice buildup and re-release the fuel door by
pushing at the rear center edge to unlatch.

Refueling Funnel

WARNING!
Failure to follow this jump starting procedure could
result in personal injury or property damage due to
battery explosion.
CAUTION!
Failure to follow these procedures could result in
damage to the charging system of the booster vehicle
or the discharged vehicle.
WARNING!
Do not connect the jumper cable to the negative (-) post
of the discharged battery. The resulting electrical spark
could cause the battery to explode and could result in
personal injury.
CAUTION!
Accessories plugged into the vehicle power outlets draw
power from the vehicle’s battery, even when not in use
(i.e., cellular devices, etc.). Eventually, if plugged in long
enough without engine operation, the vehicle’s battery
will discharge sufficiently to degrade battery life and/or
prevent the engine from starting.

23_RUP_OM_EN_USC_t.book Page 252

254IN CASE OF EMERGENCY
If the temperature gauge is moving towards or close to the
HOT (H) position, you can reduce the potential for
overheating by taking the appropriate action.
On highways — slow down.
 In city traffic — while stopped, place the transmission in
NEUTRAL (N), but do not increase the engine idle speed
while preventing vehicle motion with the brakes.
 If your Air Conditioner (A/C) is on, turn it off. The A/C
system adds heat to the engine cooling system and
turning the A/C off can help remove this heat.
 You can also turn the temperature control to maximum
heat, the mode control to floor and the blower control
to high. This allows the heater core to act as a supple -
ment to the radiator and aids in removing heat from the
engine cooling system.MANUAL PARK RELEASE
To move the vehicle in cases where the transmission will
not shift out of PARK (P) (such as a depleted battery), a
Manual Park Release is available.

Manual Park Release Access Cover

Follow These Steps To Activate The Manual Park Release:

1. Apply firm pressure to the brake pedal while seated in the driver’s seat.

2. Apply the parking brake, if possible.
3. Using a small screwdriver or similar tool, remove the Manual Park Release access cover, which is to the
lower left of the steering column.
4. The Manual Park Release access cover is connected to a red tether strap. Pull the tether strap out as far as
it will go, then release it. The transmission should now
be in NEUTRAL (N), allowing the vehicle to be moved.

Tether Strap

NOTE:
When the lever is locked in the released position, the
tether will remain outside of the trim panel and the access
cover cannot be reinstalled.
5. Release the parking brake only when the vehicle is securely connected to a tow vehicle.
CAUTION!
Driving with a hot cooling system could damage your
vehicle. If temperature gauge reads “H”, pull over and
stop the vehicle. Idle the vehicle with the air conditioner
turned off until the pointer drops back into the normal
range. If the pointer remains on the “H”, turn the engine
off immediately, and call for service.
WARNING!
You should be seated in the driver’s seat with your foot
firmly placed on the brake pedal to maintain control of
the vehicle before activating the Manual Park Release.
If possible, you should apply the parking brake.
Activating the Manual Park Release will allow your
vehicle to roll away if it is not secured or properly
connected to a tow vehicle. Activating the Manual Park
Release on an unsecured vehicle could lead to serious
injury or death for those in or around the vehicle.

23_RUP_OM_EN_USC_t.book Page 254

256IN CASE OF EMERGENCY
TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled vehicle using a commercial towing service.
Proper towing or lifting equipment is required to prevent damage to your vehicle. Use only tow bars and other equipment designed for this purpose, following equipment manufacturer’s
instructions. Use of safety chains is mandatory. Attach a tow bar or other towing device to main structural members of the vehicle, not to fascia/bumper or associated brackets. State
and local laws regarding vehicles under tow must be observed.
NOTE:
You must ensure that the Auto Park Brake feature is disabled before towing this vehicle (if rear wheels are on the ground), to avoid inadvertent Electric Park Brake (EPB) engagement.
The Auto Park Brake feature is enabled or disabled via the customer programmable features in the Uconnect Settings.
 Vehicles with a discharged battery or total electrical failure when the EPB is engaged, will need a wheel dolly or jack to raise the rear wheels off the ground when moving the vehicle
onto a flatbed. Towing Condition
Wheels OFF The Ground FWD MODELS AWD MODELS
Flat Tow NONENOT ALLOWED NOT ALLOWED
Wheel Lift Or Dolly Tow Front
ACCEPTABLE METHOD NOT ALLOWED
Rear NOT ALLOWED NOT ALLOWED
Flatbed ALLBEST METHOD BEST METHOD

23_RUP_OM_EN_USC_t.book Page 256

IN CASE OF EMERGENCY257
(Continued)
FCA US LLC recommends towing your vehicle with all four
wheels
OFF the ground using a flatbed.
If flatbed equipment is not available, this vehicle must be
towed with the front wheels OFF the ground (using a
towing dolly, or wheel lift equipment with the front wheels
raised).
NOTE:Ensure that the Electric Park Brake is released, and
remains released, while being towed.
Vehicle Recovery Tow Points
Your vehicle is equipped with Vehicle Recovery Points that
can be used to recover a disabled vehicle, located on the
underbody of the vehicle.
NOTE:
 Ensure that the towing service tow hooks are properly
seated and secured in the attachment points.
 This recovery tow feature should be used by a trained
professional only.
 Use approved receptacle location to free the disabled
vehicle from its environment.

Front Recovery Points

If you must use the accessories (wipers, defrosters, etc.)
while being towed, the ignition must be in the ON/RUN
mode, not the ACC mode.
NOTE:The Safehold feature will engage the Electric Park Brake
whenever the driver's door is opened (if the ignition is ON,
transmission is not in PARK, and brake pedal is released).
If you are towing this vehicle with the ignition in the ON/
RUN mode, you must manually disable the Electric Park
Brake each time the driver's door is opened, by pressing
the brake pedal and then releasing the EPB.
If the key fob is unavailable or the vehicle's battery is
discharged, detailed instructions on shifting the
transmission out of PARK in order to move the vehicle
Úpage 254.
CAUTION!
Towing this vehicle in violation of the approved
requirements can cause severe transmission damage.
Damage from improper towing is not covered under the
New Vehicle Limited Warranty.
CAUTION!
Recovery feature:
Is to be used by a professional ONLY.
 Is used only to provide recovery of the vehicle.
 Is NOT to be used to recover secondary vehicle.
 Is NOT to be used for transporting the vehicle over
the road, i.e. “Flat Towing”.
 Is to be used by a professional ONLY.
 Is used only to provide recovery of the vehicle.
 Is NOT to be used to recover secondary vehicle.
 Is NOT to be used for transporting the vehicle over
the road, i.e. “Flat Towing”.
Recovery load should:
Be applied at constant speed.
 Be applied parallel to the center line of the length of
the vehicle.
 Not be an abrupt acceleration.
 Be applied at constant speed.
 Be applied parallel to the center line of the length of
the vehicle.
 Not be an abrupt acceleration.
CAUTION!
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260SERVICING AND MAINTENANCE
MAINTENANCE PLAN
Refer to the Maintenance Plan for required maintenance.
At Every Oil Change Interval As Indicated By Oil Change Indicator System
Change oil and filter.
 Rotate the tires at the first sign of irregular wear, even if it occurs before the oil indicator system turns on.
 Inspect battery and clean and tighten terminals as required.
 Inspect the CV/Universal joints.
 Inspect brake pads, shoes, rotors, drums, hoses and parking brake.
 Inspect engine cooling system protection and hoses.
 Inspect exhaust system.
 Inspect engine air cleaner filter if using in dusty or off-road conditions. If required, replace engine air cleaner filter.
Mileage Or Time Passed (Whichever Comes First)20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
Additional Inspections
Inspect the CV/Universal joints X X X X X X X X X X X X X X
Inspect front suspension, boot seals, tie rod ends, and replace if
necessary X
X X X X XX
Inspect the brake linings, parking brake function XX X X X XX

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