2023 CHRYSLER PACIFICA service

308
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the current
problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident or
work done that is not on your maintenance log, let the
service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
(additional charges may apply). If you need a rental, it is
advisable to make these arrangements when you call for
an appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. FCA US LLC’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason you are
still not satisfied, talk to the general manager or owner of
the authorized dealer. They want to know if you need
assistance. If an authorized dealer is unable to resolve the
concern, you may contact FCA US LLC's Customer
Assistance center.Any communication to FCA US LLC’s customer center
should include the following information:

Owner's name and address
 Owner's telephone number (home, mobile, and office)
 Authorized dealer name
 Vehicle Identification Number (VIN)
 Vehicle delivery date and mileage
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit chrysler.rsahelp.com(USA)
Call 1-800-363-4869 or visit fca.roadsideaid.com
(Canada)
Who is Covered
You are covered by Roadside Assistance services if you
are a purchaser for use of the vehicle. Roadside
Assistance services last for five years or 60,000 miles on
the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in
your Warranty Information book.
1
1. Towing services provided through Cross Country Motor Club, Inc.
Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where services
are provided by Cross Country Motor Club of California, Inc., Thousand
Oaks, CA 91360.

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CUSTOMER ASSISTANCE309
What to Do
If your vehicle requires jump start assistance, out of gas/
fuel delivery, tire service, lockout service or towing as a
result of a mechanical breakdown, dial toll-free: USA:
1-800-521-2779/Canada: 1-800-363-4869. Provide your
name, Vehicle Identification Number (VIN) required for
covered services, license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions. You will be given the name
of the service provider and an estimated time of arrival. If
you feel you are in an unsafe situation, please let us know.
With your consent, we will contact local police or safety
authorities.
If Unable to Contact Roadside Assistance

If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you
may submit your original receipts from the licensed
towing or service facility, for services rendered within 30
days of the occurrence. Be sure to include your VIN,
odometer mileage at the time of service, and current
mailing address. We will process the claim based on
vehicle and service eligibility. If eligible, we will reimburse
you for the reasonable amount actually paid, based on
the usual and customary charges for that service in the
area where they were provided. FCA US LLC’s
determination relating to reimbursement is final.
Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or
discontinue the Roadside Assistance Program at any time.
The Roadside Assistance program is subject to restrictions
and conditions of use, which are determined solely by FCA
US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a
service provider to use your vehicle’s temporary spare tire
(if equipped) as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home. We will
dispatch a service provider to deliver a small amount of
fuel (maximum two gallons) to get you to a nearby station.
This service is limited to two occurrences in a 12-month
period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry about
being stranded. We will dispatch a service provider to
provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks
are keeping you from getting on your way, help is just a
phone call away. This service is limited to providing access
to the vehicle’s seating area. It does not cover the cost of
replacement keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a result of
a mechanical breakdown, Roadside Assistance will
dispatch a towing service to transport your vehicle to the
closest authorized Chrysler, Dodge, Jeep®, or Ram dealer.
If you choose to go to another dealer, you will be
responsible for the cost if the extra distance exceeds
10 miles.
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
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310CUSTOMER ASSISTANCE
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 247-9753
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties, FCA US
LLC has installed special TDD (Telecommunication
Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with FCA US LLC by
dialing 1-800-380-2479. Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711 and
for Voice callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after FCA US LLC's New Vehicle Limited Warranty
expires. The Mopar® Vehicle Protection plans are the
ONLY vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide additional
protection beyond your vehicle’s warranty. If you
purchased a Mopar® Vehicle Protection Plan, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of the vehicle delivery date.
If you have any questions about the service contract, call
FCA US LLC's Service Contract National Customer Hotline
at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
FCA US LLC is not responsible for any service contract you
may have purchased from another manufacturer. If you
require service after the FCA US LLC New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience.
WARRANTY INFORMATION
See the Warranty Information for the terms and provisions
of FCA US LLC warranties applicable to this vehicle and
market. Refer to www.mopar.com/om for further
information.
See the Warranty Information for the terms and provisions
of FCA Canada Inc. warranties applicable to this vehicle
and market. Refer to owners.mopar.ca/en/ for further
information.
Use this QR code to access your digital
experience.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle
components contain, or emit, chemicals known to the
State of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals known to
the State of California to cause cancer and birth
defects, or other reproductive harm.

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CUSTOMER ASSISTANCE311
MOPAR® PARTS
Mopar® original equipment parts & accessories and
factory filled fluids are available from an authorized
dealer. They are recommended for your vehicle to keep it
operating at its best and maintain its original condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC. To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to http://
www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other
information about motor vehicle safety
from http://www.safercar.gov.
IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide a
complete working knowledge of the vehicle, system, and/
or components and is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These manuals make it
easy to find and fix problems on computer-controlled
vehicle systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures, proven
diagnostic tests and a complete list of all tools and
equipment.
To order a hard copy of your Service or Diagnostic
Procedure manuals, visit:
www.techauthority.com (US and Canada).
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312CUSTOMER ASSISTANCE
Owner's Manuals
These Owner's Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific FCA vehicles.
To access your Owner's Information online, visit
www.mopar.com/om (US) or www.owners.mopar.ca
(Canada).
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
Owner's Manuals, Radio Manuals and Warranty
Information Books can be ordered through Archway at:
 1-800-387-1143 (Canada)
CHANGE OF OWNERSHIP OR ADDRESS
*If you have purchased this vehicle used or have changed
your address, please provide the following information
and mail to:
FCA US LLC
P.O. Box 21–8008
Auburn Hills, MI 48321–8004 Make sure to include the following:

Date of Sale (mm/dd/yy)
 Vehicle Indentification Number (17 Character ID
located on top left of the instrument panel)
 Exact Odometer Reading
 First and Last Name
 Phone Number
 Street Address, City, State and Zip Code
 Email Address
*Applies to US residents only.
GENERAL INFORMATION
The following regulatory statement applies to all Radio
Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and
with Innovation, Science and Economic Development
Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired
operation. Le présent appareil est conforme aux CNR d`Innovation,
Science and Economic Development applicables aux
appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est
susceptible d'en compromettre le fonctionnement.
La operación de este equipo está sujeta a las siguientes
dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su
operación no deseada.
NOTE:Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.

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314
Brake System ...................................................... 273, 303
Anti-Lock (ABS)........................................................ 303 Fluid Check..................................................... 274
, 307
Master Cylinder ....................................................... 274
Parking .................................................................... 115
Warning Light .......................................................... 103
Brake/Transmission Interlock..................................... 118
Brightness, Interior Lights .............................................. 58
Bulb Replacement ....................................................... 282
Bulbs, Light.......................................................... 235
, 282
CCamera ......................................................................... 142
Camera, Rear ...................................................... 142, 143
Capacities, Fluid ........................................................... 306
Caps, Filler Fuel .......................................................................... 146
Oil (Engine) .............................................................. 262
Radiator (Coolant Pressure)................................... 272
Car Washes .................................................................. 300
Carbon Monoxide Warning .......................................... 235
Cargo Vehicle Loading..........................................................86
Cargo Compartment Luggage Carrier..........................................................90
Cargo Load Floor ............................................................. 86
Cellular Phone .............................................................. 186
Certification Label ........................................................ 146
Chains, Tire................................................................... 297
Change Oil Indicator ....................................................... 98
Changing A Flat Tire ..................................................... 239 Chart, Tire Sizing ...........................................................284
Check Engine Light (Malfunction Indicator Light) ...... 110
Checking Your Vehicle For Safety ................................ 233
Checks, Safety .............................................................. 233
Child Restraint .............................................................. 219
Child Restraints Booster Seats .......................................................... 221
Center Seat LATCH ..................................................226
Child Seat Installation ................................... 228
, 230
How To Stow An unused ALR Seat Belt .................227 Infant And Child Restraints ..................................... 220
Lower Anchors And Tethers For Children............... 222
Older Children And Child Restraints....................... 221
Seating Positions ..................................................... 222Using The Top Tether Anchorage ...........................231
Clean Air Gasoline ........................................................ 304
Cleaning Wheels .....................................................................296
Climate Control ............................................................... 60 Automatic ................................................................... 61
Manual ....................................................................... 66
Rear ..................................................................... 64
, 69
Cold Weather Operation ............................................... 113
Compact Spare Tire ...................................................... 295
Contract, Service .......................................................... 310
Cooling Pressure Cap (Radiator Cap) ..........................272 Cooling System ............................................................. 271
Adding Coolant (Antifreeze) .................................... 272
Coolant Level........................................................... 273
Cooling Capacity...................................................... 306
Disposal Of Used Coolant ....................................... 273
Drain, Flush, And Refill ........................................... 272
Inspection .......................................................271
, 273
Points To Remember .............................................. 273
Pressure Cap ........................................................... 272
Radiator Cap............................................................ 272
Selection Of Coolant (Antifreeze) ..................272
, 306
Corrosion Protection .................................................... 300
Cruise Control ............................................................... 123
Cruise Control (Speed Control) .................................... 124
Cruise Light ..........................................................107
, 108
Customer Assistance ................................................... 308
Cybersecurity ................................................................ 157
DDaytime Running Lights ................................................. 54 Dealer Service .............................................................. 264
Defroster, Windshield .................................................. 234
Delay (Intermittent) Wipers............................................ 59
Diagnostic System, Onboard ....................................... 109
Dimmer Switch Headlight ................................................................... 54
Dipsticks Oil (Engine) .............................................................. 263

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317
K
Key Fob ............................................................................12 Arm The System .........................................................19
Disarm The Alarm ...................................................... 19
Programming Additional Key Fobs ...........................14
Key Fob Battery Service (Remote Keyless Entry) .........13
Key Fob Programming (Remote Keyless Entry) ............ 14
Keyless Enter 'n Go™ ...................................................... 21 Passive Entry .............................................................. 21
Keys .................................................................................12
Keysense .........................................................................98
LLane Change And Turn Signals ...................................... 54
Lane Change Assist .................................................54, 57
LaneSense.................................................................... 140
Lap/Shoulder Belts ...................................................... 202
Latches ......................................................................... 235 Hood ...........................................................................82
Lead Free Gasoline ...................................................... 304
Leaks, Fluid .................................................................. 235
Life Of Tires .................................................................. 293
Liftgate .............................................................................83 Hands-Free .................................................................84
Power ..........................................................................83
Light Bulbs ........................................................... 235
, 282 Lights .............................................................................235
Air Bag ................................................... 102
, 209, 233
Anti Lock Brake System ..........................................105
Automatic Emergency Braking OFF ........................ 107 Battery Saver ............................................................. 57
Brake Assist Warning .............................................. 190Brake Warning ......................................................... 103
Bulb Replacement...................................................282
Cruise ............................................................. 107
, 108
Daytime Running ....................................................... 54
Dimmer Switch, Headlight ........................................ 54
Electric Power Steering Fault..................................103
Electronic Park Brake.............................................. 105 Electronic Stability Control Active...........................105
Electronic Throttle Control ...................................... 104Engine Temperature Warning................................. 104
Exterior ........................................................... 235
, 282
Fog.....................................................................57, 108
Headlights ........................................................... 54, 56
High Beam ............................................................... 109
High Beam/Low Beam Select .................................. 54
Hood Open ............................................................... 104
Instrument Cluster .................................................... 54
Intensity Control ........................................................ 58
Interior........................................................................ 58
KeySense ................................................................. 108
LaneSense ..................................................... 105
, 108 Liftgate Open ........................................................... 104
Lights On Reminder ........................................... 54
, 57
Low Fuel................................................................... 105
Low Washer Fluid .................................................... 106
Malfunction Indicator (Check Engine) ................... 106 Oil Pressure ............................................................. 104
Oil Temperature ...................................................... 104
Park .......................................................................... 108
Passing ............................................................... 54
, 56
Reading...................................................................... 58
Seat Belt Reminder ................................................. 104 Security Alarm ......................................................... 105
Service ..................................................................... 282Service Automatic Emergency Braking.................. 106
Service AWD ............................................................ 106
Service LaneSense ................................................. 106Service Stop Start System ...................................... 106
Side Marker ............................................................. 282
SmartBeams.............................................................. 56
Stop Start Active...................................................... 108
Tire Pressure Monitoring (TPMS) ........................... 106Traction Control ....................................................... 190Transmission Temperature .................................... 104
Turn Signals................................... 54
, 108, 235, 282
Load Floor, Cargo ........................................................... 86
Load Shed Battery Saver Mode................................... 101
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318
Load Shed Battery Saver On ....................................... 101
Load Shed Electrical Load Reduction......................... 101
Load Shed Intelligent Battery Sensor ......................... 101
Loading Vehicle ..................................................... 86
, 146
Tires ......................................................................... 288
Locks Automatic Door ..........................................................20
Child Protection .........................................................20
Manual ....................................................................... 20
Power Door .................................................................20
Low Tire Pressure System ........................................... 197
Lubrication, Body ......................................................... 268
Lug Nuts ....................................................................... 303
Luggage Carrier ............................................................... 90
MMaintenance ...................................................................81
Maintenance Free Battery ........................................... 263
Maintenance Schedule................................................ 259
Malfunction Indicator Light (Check Engine) ...... 106
, 110
Manual Park Release ........................................................... 254
Service ..................................................................... 311
Map/Reading Lights ....................................................... 58
Marker Lights, Side ...................................................... 282
Media Hub ....................................................................... 74 Memory Seat ...................................................................27
Methanol ...................................................................... 304 Mirrors ............................................................................. 48
Automatic Dimming................................................... 48
Exterior Folding.......................................................... 50
Heated................................................................. 48
, 50
Memory ...................................................................... 27
Outside ................................................................ 48
, 49
Rearview ...........................................................48, 236
Vanity.......................................................................... 48
Modifications/Alterations Vehicle.......................................................................... 8
Monitor, Tire Pressure System..................................... 197
Mopar Parts .................................................................. 311
MP3 Control .................................................................... 74 Multi-Function Control Lever .......................................... 54
NNew Vehicle Break-In Period ........................................ 114
OOccupant Restraints ..................................................... 200
Octane Rating, Gasoline (Fuel) .......................... 304, 306
Oil Change Indicator ....................................................... 98 Reset .......................................................................... 98
Oil Filter, Change .......................................................... 265
Oil Filter, Selection........................................................ 265
Oil Pressure Light.......................................................... 104 Oil, Engine ............................................................ 264
, 306
Capacity ................................................................... 306
Checking .................................................................. 263
Dipstick .................................................................... 263
Disposal ................................................................... 265
Filter ......................................................................... 265
Filter Disposal.......................................................... 265
Identification Logo .................................................. 264
Materials Added To ................................................. 265 Pressure Warning Light .......................................... 104Recommendation...........................................264
, 306
Synthetic .................................................................. 264
Viscosity ................................................................... 306
Onboard Diagnostic System ........................................ 109
Operating Precautions ................................................. 109
Operator Manual Owner's Manual ...................................................... 311
Outside Rearview Mirrors ....................................... 48
, 49
Overheating, Engine ..................................................... 253
PPaint Care ..................................................................... 300
Parking Brake ............................................................... 115
ParkSense Front And Rear ........................................................ 132
ParkSense Active Park Assist ...................................... 137
ParkSense System, Rear ............................................. 132
Passive Entry .................................................................. 21
Pets ............................................................................... 233
Placard, Tire And Loading Information ....................... 288

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