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226 Driving and Operating
Warning (Continued)
death, or vehicle damage. Before making
a lane change, always check mirrors,
glance over your shoulder, and use the
turn signals.
SBZA Detection Zones
The SBZA sensor covers a zone
approximately one lane over from both
sides of the vehicle, or approximately
3.5 m (11 ft). The height of the zone is
approximately between 0.5 m (1.5 ft) and
2 m (6 ft) off the ground. This zone starts at
approximately the middle of the vehicle and
goes back 5 m (16 ft).
How the System Works
The SBZA symbol lights up in the side
mirrors when the system detects a moving
vehicle in the next lane over that is in the
side blind zone. This indicates it may be
unsafe to change lanes. Before making a
lane change, check the SBZA display, check
mirrors, glance over your shoulder, and use
the turn signals.
Left Side Mirror DisplayRight Side Mirror Display
When the vehicle is started, both outside
mirror SBZA displays will briefly come on to
indicate the system is operating. When the
vehicle is in a forward gear, the left- or
right-side mirror display will light up if a
moving vehicle is detected in that blind
zone. If the turn signal is activated in the
same direction as a detected vehicle, this
display will flash as an extra warning not to
change lanes. SBZA can be disabled through vehicle
personalization. To view available settings
from the infotainment screen, touch
Settings > Vehicle > Collision/Detection
Systems. If SBZA is disabled by the driver,
the SBZA mirror displays will not light up.
When the System Does Not Seem to
Work Properly
SBZA displays may not come on when
passing a vehicle quickly, for a stopped
vehicle. SBZA may alert to objects attached
to the vehicle, such as a bicycle, or object
extending out to either side of the vehicle.
This is normal system operation; the vehicle
does not need service.
SBZA may not always alert the driver to
vehicles in the side blind zone, especially in
wet conditions. The system does not need
to be serviced. The system may light up due
to guardrails, signs, trees, shrubs, and other
non-moving objects. This is normal system
operation; the vehicle does not need service.
SBZA may not operate when the SBZA
sensors in the left or right corners of the
rear bumper are covered with mud, dirt,
snow, ice, or slush, or in heavy rainstorms.
For cleaning instructions, see "Washing the
Vehicle" under
Exterior Care0296. If the

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Customer Information 319
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . . 319
Customer Assistance Offices . . . . . . . . . . . 321
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 321
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Roadside Assistance Program . . . . . . . . . . 322
Scheduling Service Appointments . . . . . . 324
Courtesy Transportation Program . . . . . 324
Collision Damage Repair . . . . . . . . . . . . . . . 325
Publication Ordering Information . . . . . . 327
Radio Frequency Statement . . . . . . . . . . . 327
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 327
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 328
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 328
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Event Data Recorders . . . . . . . . . . . . . . . . . . 329
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Infotainment System . . . . . . . . . . . . . . . . . . 330Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).

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330 Customer Information
OnStar
If the vehicle is equipped with OnStar and
has an active service plan, additional data
may be collected and transmitted through
the OnStar system. This includes information
about the vehicle’s operation; collisions
involving the vehicle; the use of the vehicle
and its features, including infotainment; and
the location and approximate GPS speed of
the vehicle. Refer to the OnStar Terms and
Conditions and Privacy Statement on the
OnStar website.
SeeOnStar Additional Information 0333.
Infotainment System
If the vehicle is equipped with a navigation
system as part of the infotainment system,
use of the system may result in the storage
of destinations, addresses, telephone
numbers, and other trip information. See the
infotainment section for information on
stored data and for deletion instructions.

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OnStar 331
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . . 331
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
OnStar Additional Information
OnStar Additional Information . . . . . . . . . 333
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that can
connect to an OnStar Advisor for Emergency,
Security, Navigation, Connections, and
Diagnostics Services. OnStar services may
require a paid service plan and data plan.
OnStar requires the vehicle battery and
electrical system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to existing
emergency service providers. OnStar may
collect information about you and your
vehicle, including location information. See
OnStar User Terms, Privacy Statement, and
Software Terms for more details including
system limitations at www.onstar.com (U.S.)
or www.onstar.ca (Canada). The OnStar system status light is next to
the OnStar buttons. If the status light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an Advisor.
Functionality of the Voice Command button
may vary by vehicle and region.
Press
=to:
.Open the OnStar app on the infotainment
display. If equipped, the infotainment
system has OnStar controls in the
embedded OnStar app on the Home Page.
Most OnStar functions that can be
performed with the buttons can be done
using the app. To open the app, touch the
OnStar icon on the Home Page. App
updates require a corresponding service
plan. Features vary by region and model.
Features are subject to change. For more
information, see my.chevrolet.com/learn
or press
Q.

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334 OnStar
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
TTY system can provide in-vehicle access to
all OnStar services, except Virtual Advisor
and OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as
part of the vehicle warranty.
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended
period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders.
A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.

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336 Connected Services
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Connected Services
Navigation
Navigation requires a specific OnStar or
connected service plan.
Press
Qto receive Turn-by-Turn directions
or have them sent to the vehicle’s
navigation screen, if equipped. Select
Turn-by-Turn Directions from the Services
tab of the OnStar app to call an Advisor or
select a recent or favorite destination. Touch
the navigation icons to select home, address,
or place. A destination transfer from OnStar
will show the detail view of the destination
when it is transferred from OnStar to the
Navigation application. See www.onstar.com
for a coverage map. Services vary by model.
Map coverage is available in the United
States and Canada.
Turn-by-Turn Navigation
1. PressQto connect to an Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command button,
if equipped, may vary by vehicle and region.
For some vehicles, press
=to open the
OnStar app on the infotainment display.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).

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Connected Services 337
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myChevrolet mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myChevrolet mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyChevrolet Mobile App (If Available)
Download the myChevrolet mobile app to
compatible Apple and Android smartphones.
Chevrolet users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped
with the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map
(U.S. market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Chevrolet on social media.
Features are subject to change. For
myChevrolet mobile app information and
compatibility, see my.chevrolet.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.

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Index 341
Composite Materials . . . . . . . . . . . . . . . . . . . . . 189
Connected ServicesConnections . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Connections Connected Services . . . . . . . . . . . . . . . . . . . . 336
Control Hill Rollback . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Traction and Electronic Stability . . . . . . . 206
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . 170
Controls
Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . . 111
Convenience Net . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Convertible Top . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Coolant Engine Temperature Gauge . . . . . . . . . . . . . 83
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Courtesy Transportation Program . . . . . . . . 324
Coverage Explanations . . . . . . . . . . . . . . . . . . . . 133
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Curb View Camera . . . . . . . . . . . . . . . . . . . . . . . 224 Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Text Telephone (TTY) Users . . . . . . . . . . . . 321
Customer Information Publications Ordering Information . . . . . 327
Customer Satisfaction Procedure . . . . . . . . . 319
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 325
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Data Collection Infotainment System . . . . . . . . . . . . . . . . . . 330
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Data Recorder Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 329
Database Coverage Explanations . . . . . . . . . . 133
Daytime Running Lamps (DRL) . . . . . . . . . . . 103
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . 170
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 338
Differential, Limited-Slip . . . . . . . . . . . . . 218, 219
Disabled Vehicle
Transporting . . . . . . . . . . . . . . . . . . . . . . . . . . . 293 Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . 169
Diversity Antenna System . . . . . . . . . . . . . . . . 118
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . 16
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Drive Belt Routing, Engine . . . . . . . . . . . . . . . .318
Driver
Assistance Systems . . . . . . . . . . . . . . . . . . . . 221
Information Center (DIC) . . . . . . . . . . . . . . . . 92
Mode Control . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Mode Control Light . . . . . . . . . . . . . . . . . . . . . 90
Teen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Driving Better Fuel Economy . . . . . . . . . . . . . . . . . . . 169
Competitive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Distracted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Hill and Mountain Roads . . . . . . . . . . . . . . 184
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . 185
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . 172
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . 171
Track Events and Competitive . . . . . . . . . . . 172
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . 186
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184