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Vehicle Care 413
Caution (Continued)
the tow eye to load the
vehicle onto a flatbed tow
truck from a flat road
surface, or to move the
vehicle a very short distance
at a walking pace. The tow
eye is not designed for
off-road recovery. The
vehicle must be in
N (Neutral) with the electric
parking brake released when
using the tow eye.
Contact a professional towing
service if the disabled vehicle
must be transported. GM
recommends a flatbed tow
truck to transport a disabled
vehicle. Use ramps to help
reduce approach angles,
if necessary.
If equipped, a tow eye may be
located near the spare tire or
emergency jack. Do not use
the tow eye to pull the vehicle
from the snow, mud, sand,
or ditch. Tow eye threads may have right or left-hand
threads. Use caution when
installing or removing the
tow eye.
The vehicle must be in
N (Neutral) and the electric
parking brake must be
released when loading the
vehicle onto a flatbed tow
truck.
.If the vehicle is equipped
with car wash mode and has
12-volt battery power, refer
to
“Car Wash Mode” under
Automatic Transmission
0 261 to place the vehicle in
N (Neutral).
.If the 12-volt battery is dead
and/or the engine will not
start, the vehicle will not
move. Try to jump start the
vehicle. Refer to Jump
Starting - North America
0 409 and if the jump start is
successful, retry the “Car
Wash Mode” procedure.
.If jump starting is
unsuccessful, the vehicle will
not move. Tire skates or dollies must be used under
the non-rolling tires to
prevent vehicle damage.
Front Attachment Points
The vehicle is equipped with
specific attachment points to
be used by the towing
provider. These holes may be
used to pull the vehicle from a
flat road surface onto the
flatbed tow truck.

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414 Vehicle Care
Recreational Vehicle
Towing
Recreational vehicle towing
means towing the vehicle
behind another vehicle, such
as behind a motor home. The
two most common types of
recreational vehicle towing are
known as dinghy towing and
dolly towing. Dinghy towing is
towing the vehicle with all four
wheels on the ground. Dolly
towing is towing the vehicle
with two wheels on the
ground and two wheels up on
a device known as a dolly.
Here are some important
things to consider before
recreational vehicle towing:
.Become familiar with the
local laws that apply to
recreational vehicle towing.
These laws may vary by
region.
.The towing capacity of the
towing vehicle. Be sure to
read the tow vehicle
manufacturer's
recommendations.
.How far the vehicle will be
towed. Some vehicles have
restrictions on how far and
how long they can be towed.
.The proper towing
equipment. See your dealer
or trailering professional for
additional advice and
equipment
recommendations.
.If the vehicle is ready to be
towed. Just as preparing the
vehicle for a long trip, make
sure the vehicle is prepared
to be towed.
Caution
Use of a shield mounted in
front of the vehicle grille
could restrict airflow and
cause damage to the
transmission. The repairs
would not be covered by the(Continued)
Caution (Continued)
vehicle warranty. If using a
shield, only use one that
attaches to the towing
vehicle.
Dinghy Towing
Caution
If the vehicle is towed with
all four wheels on the
ground, the drivetrain
components could be
damaged. The repairs would
not be covered by the(Continued)

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Vehicle Care 415
Caution (Continued)
vehicle warranty. Do not tow
the vehicle with all four
wheels on the ground.
The vehicle is neither designed
nor intended to be towed with
all four wheels on the ground.
If the vehicle must be towed, a
dolly should be used. See the
following information on dolly
towing.
Dolly Towing
Driving onto a Dolly 1. Start the vehicle and drive onto the dolly.
2. Place the vehicle in P (Park).
3. Turn off the vehicle.
4. Open the hood.
5. Exit the vehicle and secure the vehicle onto the dolly.
6. Disconnect the negative (–) terminal connector from
the 12-volt battery.
7. Close the hood of the vehicle.
Removing the Vehicle from a
Dolly 1. Make sure the vehicle is secured to the dolly.
2. Open the door and open the hood of the vehicle.
3. Connect the negative (–) terminal connector from
the 12-volt battery.
4. Unsecure the vehicle and remove it from the dolly.Towing the Vehicle from
the Rear

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416 Vehicle Care
Caution
Towing the vehicle from the
rear could damage it. Also,
repairs would not be
covered by the vehicle
warranty. Never have the
vehicle towed from the rear.
Do not tow the vehicle from
the rear.
Appearance Care
Exterior Care
Locks
Locks are lubricated at the
factory. Use a de-icing agent
only when absolutely
necessary, and have the locks
greased after using. See
Recommended Fluids and
Lubricants 0433.
Washing the Vehicle
To preserve the vehicle's
finish, wash it often and out of
direct sunlight.
Caution
Do not use
petroleum-based, acidic,
or abrasive cleaning agents
as they can damage the
vehicle's paint, metal,
or plastic parts. If damage
occurs, it would not be
covered by the vehicle
warranty. Approved cleaning
products can be obtained
from your dealer. Follow all
manufacturer directions
regarding correct product
usage, necessary safety
precautions, and
appropriate disposal of any
vehicle care product.
Caution
Avoid using high-pressure
washes closer than 30 cm
(12 in) to the surface of the
vehicle. Use of power
washers exceeding
(Continued)
Caution (Continued)
8 274 kPa (1,200 psi) can
result in damage or removal
of paint and decals.
If using an automatic car wash,
follow the car wash
instructions. The windshield
wiper and rear window wiper,
if equipped, must be off.
Remove any accessories that
may be damaged or interfere
with the car wash equipment.
Rinse the vehicle well, before
washing and after, to remove
all cleaning agents completely.
If they are allowed to dry on
the surface, they could stain.
Dry the finish with a soft, clean
chamois or an all-cotton towel
to avoid surface scratches
and water spotting.

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428 Service and Maintenance
Caution (Continued)
on the vehicle. The use of
flushes, solvents, cleaners,
or lubricants that are not
approved by GM could
damage the vehicle,
requiring expensive repairs
that are not covered by the
vehicle warranty.
The Tire Rotation and
Required Services are the
responsibility of the vehicle
owner. It is recommended to
have your dealer perform
these services every
12 000 km/7,500 mi. Proper
vehicle maintenance helps to
keep the vehicle in good
working condition, improves
fuel economy, and reduces
vehicle emissions.
Because of the way people
use vehicles, maintenance
needs vary. There may need to
be more frequent checks and
services. The Additional
Required Services - Normal
are for vehicles that:
.Carry passengers and cargo
within recommended limits
on the Tire and Loading
Information label. See
Vehicle Load Limits 0247.
.Are driven on reasonable
road surfaces within legal
driving limits.
.Use the recommended fuel.
See Recommended Fuel
(2.0L L4 Engine) 0318 or
Recommended Fuel (3.6L
V6 Engine) 0318.
Refer to the information in the
Maintenance Schedule
Additional Required Services -
Normal Service.
The Additional Required
Services - Severe are for
vehicles that are:
.Mainly driven in heavy city
traffic in hot weather.
.Mainly driven in hilly or
mountainous terrain.
.Frequently towing a trailer.
.Used for high speed or
competitive driving.
.Used for taxi, police,
or delivery service.
Refer to the information in the
Maintenance Schedule
Additional Required Services -
Severe Service.
{Warning
Performing maintenance
work can be dangerous and
can cause serious injury.
Perform maintenance work
only if the required
information, proper tools,
and equipment are available.
If they are not, see your
dealer to have a trained
technician do the work. See
Doing Your Own Service
Work 0339 or
Doing Your Own Service
Work 0340.

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430 Service and Maintenance
filter replacement may also
be needed if there is
reduced airflow, window
fogging, or odors. Your GM
dealer can help determine
when to replace the filter.
Every 96 000 km (60,000 mi)
.Replace spark plugs. (2.0L
L4 Engine Only.) Inspect
spark plug wires and/or
boots.
Every 156 000 km
(97,500 mi)
.Replace spark plugs. (3.6L
V6 Engine Only.) Inspect
spark plug wires and/or
boots.
Every 161 000 km
(100,000 mi)
.Replace hood and/or body
lift support gas struts. Or
every 10 years, whichever
comes first. See Gas Strut(s)
0 363. Every 240 000 km
(150,000 mi)
.Change rear axle fluid,
if equipped with AWD. Do
not directly power wash the
transfer case and/or front/
rear axle output seals. High
pressure water can
overcome the seals and
contaminate the transfer
case fluid. Contaminated
fluid will decrease the life of
the transfer case and/or
axles and should be
replaced.
.Drain and fill engine cooling
system. Or every six years,
whichever comes first. See
Cooling System
0352.
Severe Conditions
Requiring More Frequent
Maintenance*
.Public service, military,
or commercial use vehicles
to include the following:
‐ Ambulances, police cars,
and emergency rescue
vehicles. ‐
Civilian vehicles such as
light duty pick-up trucks,
SUVs, and passenger cars
that are used in military
applications.
‐ Recovery vehicles such as
tow trucks and flatbed
single vehicle carriers or
any vehicle that is
consistently used in towing
trailers or other loads.
‐ High use commercial
vehicles such as courier
delivery vehicles, private
security patrol vehicles,
or any vehicles that
operate on a 24–hour
basis.
‐ Any vehicle consistently
operated in a high sand or
dust environment such as
those used on oil pipelines
and similar applications..Vehicles that are regularly
used for short trips of 6 km
(4 mi) or less.
The oil life indicator will show
you when to change the oil
and filter. Under severe

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Customer Information 447
if equipped, must be in good
condition and properly
inflated. It is your
responsibility for the repair
or replacement of the tire if
it is not covered by the
warranty.
.Battery Jump Start:Service
to jump start a dead battery.
.Trip Interruption Benefits
and Service: If your trip is
interrupted due to a
warranty failure, incidental
expenses may be
reimbursed during the
Powertrain warranty period.
Items considered are hotel,
meals, and rental car or a
vehicle being delivered back
to the customer, up to
500 miles.
Cadillac Technician
Roadside Assistance
(U.S. Only)
Cadillac's exceptional
Roadside Assistance is more
than an auto club or towing
service. It provides every
Cadillac owner in the United States with the advantage of
contacting a Cadillac advisor
and, where available, a Cadillac
trained dealer technician who
can provide on-site service.
A dealer technician will travel
to your location within a
30-mile radius of a
participating Cadillac
dealership. If beyond this
radius, we will arrange to have
your car towed to the nearest
Cadillac dealership. Each
technician travels with a
specially equipped service
vehicle complete with the
necessary Cadillac parts and
tools required to handle most
roadside repairs.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws
.Legal fines
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction
devices
Service is not provided if a
vehicle is in an area that is not
accessible to the service
vehicle or is not a regularly
traveled or maintained public
road, which includes ice and
winter roads. Off-road use is
not covered.
Services Specific to
Canadian-Purchased
Vehicles
.Fuel delivery:
Reimbursement is up to 7
liters. Diesel fuel delivery
may be restricted. Propane
and other fuels are not
provided through this
service.
.Lock-Out Service:
Vehicle
registration is required.
.Trip Interruption Benefits
and Assistance:
Pre-authorization, original
detailed receipts, and a copy
of the repair orders are
required. Once authorization
has been received, the
Roadside Assistance advisor
will help you make

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Customer Information 451
When purchasing insurance,
we recommend that you
ensure that the vehicle will be
repaired with GM original
equipment collision parts.
If such insurance coverage is
not available from your
current insurance carrier,
consider switching to another
insurance carrier.
If the vehicle is leased, the
leasing company may require
you to have insurance that
ensures repairs with Genuine
GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer
replacement parts. Read the
lease carefully, as you may be
charged at the end of the
lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help.
Do not leave the scene of a
crash until all matters have
been taken care of. Move the
vehicle only if its position putsyou in danger, or you are
instructed to move it by a
police officer.
Give only the necessary
information to police and other
parties involved in the crash.
For emergency towing, see
Roadside Assistance Program
0
446.
Gather the following
information:
.Driver name, address, and
telephone number
.Driver license number
.Owner name, address, and
telephone number
.Vehicle license plate number
.Vehicle make, model, and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and
policy number
.General description of the
damage to the other vehicle Choose a reputable repair
facility that uses quality
replacement parts. See
“Collision Parts”
earlier in this
section.
If the airbag has inflated, see
What Will You See after an
Airbag Inflates? 074.
Managing the Vehicle
Damage Repair Process
In the event that the vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you
have a pre-determined repair
facility of choice, take the
vehicle there, or have it towed
there. Specify to the facility
that any required replacement
collision parts be original
equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be
covered by the GM vehicle
warranty.