Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-16500442) -
2023 - CRC - 5/4/22
216 Infotainment System
"Made for iPhone," means that
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been designed to connect
specifically to iPhone, and has
been certified by the
developer to meet Apple
performance standards. Apple
is not responsible for the
operation of this device or its
compliance with safety and
regulatory standards. Please
note that the use of this
accessory with iPhone may
affect wireless performance.
iPhone are trademarks of
Apple Inc., registered in the
U.S. and other countries.If you decide to continue
service after your trial, your
selected subscription plan will
automatically renew
thereafter. You will be
charged at then-current rates.
Fees and taxes apply. Please
see the SiriusXM Customer
Agreement at siriusxm.com for
complete terms and how to
cancel, which includes calling
SiriusXM at 1-866-635-2349.
All fees and programming are
subject to change.
Fees and Taxes: Subscription
fee, taxes, one time activation
fee, and other fees may apply.
Subscription fee is consumer
only. All fees and programming
subject to change.
Subscriptions subject to
Customer Agreement available
at www.siriusxm.com. SiriusXMservice is only available in the
48 contiguous United States
and Canada.
In Canada: Some deterioration
of service may occur in
extreme northern latitudes.
This is beyond the control of
SiriusXM Satellite Radio.
Explicit Language Notice:
Channels with frequent
explicit language are indicated
with an
“XL”preceding the
channel name. Channel
blocking is available for
SiriusXM Satellite Radio
receivers by notifying
SiriusXM:
.USA Customers —See
www.siriusxm.com or call
1-888-601–6296.
.Canada Customers —See
www.siriusxm.ca or call
1-877-438-9677.
It is prohibited to copy,
decompile, disassemble,
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Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-16500442) -
2023 - CRC - 5/4/22
Infotainment System 219
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Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-16500442) -
2023 - CRC - 5/10/22
234 Driving and Operating
Driving
Information
Driving for Better
Fuel Economy
Driving habits can affect fuel
mileage. Here are some driving
tips to get the best fuel
economy possible:
.Set the climate controls to
the desired temperature
after the engine is started,
or turn them off when not
required.
.Avoid fast starts and
accelerate smoothly.
.Brake gradually and avoid
abrupt stops.
.Avoid idling the engine for
long periods of time.
.When road and weather
conditions are appropriate,
use cruise control.
.Always follow posted speed
limits or drive more slowly
when conditions require.
.Keep vehicle tires properly
inflated.
.Combine several trips into a
single trip.
.Replace the vehicle's tires
with the same TPC Spec
number molded into the
tire's sidewall near the size.
.Follow recommended
scheduled maintenance.
Distracted Driving
Distraction comes in many
forms and can take your focus
from the task of driving.
Exercise good judgment and
do not let other activities
divert your attention away
from the road. Many local
governments have enacted
laws regarding driver
distraction. Become familiar
with the local laws in
your area.
To avoid distracted driving,
keep your eyes on the road,
keep your hands on the
steering wheel, and focus your
attention on driving.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
.Watch the road. Do not read,
take notes, or look up
information on phones or
other electronic devices.
.Designate a front seat
passenger to handle
potential distractions.
.Become familiar with vehicle
features before driving, such
as programming favorite
radio stations and adjusting
climate control and seat
settings. Program all trip
information into any
navigation device prior to
driving.
.Wait until the vehicle is
parked to retrieve items that
have fallen to the floor.
.Stop or park the vehicle to
tend to children.
.Keep pets in an appropriate
carrier or restraint.
Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-16500442) -
2023 - CRC - 5/10/22
Driving and Operating 235
.Avoid stressful
conversations while driving,
whether with a passenger or
on a cell phone.
{Warning
Taking your eyes off the
road too long or too often
could cause a crash
resulting in injury or death.
Focus your attention on
driving.
Refer to the infotainment
section for more information
on using that system and the
navigation system, if equipped,
including pairing and using a
cell phone.
Defensive Driving
Defensive driving means
“always expect the
unexpected.” The first step in
driving defensively is to wear
the seat belt. See Seat Belts
0 49.
.Assume that other road
users (pedestrians,
bicyclists, and other drivers)
are going to be careless and
make mistakes. Anticipate
what they may do and be
ready.
.Allow enough following
distance between you and
the driver in front of you.
.Focus on the task of driving.
Impaired Driving
Death and injury associated
with impaired driving is a
global tragedy.
{Warning
Drinking alcohol or taking
drugs and then driving is
very dangerous. Your
reflexes, perceptions,
attentiveness, and judgment
can be affected by even a
small amount of alcohol or
drugs. You can have a
(Continued)
Warning (Continued)
serious—or even fatal —
collision if you drive after
drinking or taking drugs.
Do not drive while under the
influence of alcohol or drugs,
or ride with a driver who has
been drinking or is impaired
by drugs. Find alternate
transportation home; or if
you are with a group,
designate a driver who will
remain sober.
Control of a Vehicle
Braking, steering, and
accelerating are important
factors in helping to control a
vehicle while driving.
Braking
Braking action involves
perception time and reaction
time. Deciding to push the
brake pedal is perception time.
Actually doing it is
reaction time.
Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-16500442) -
2023 - CRC - 5/5/22
Customer Information 483
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . 483
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 485
Customer Assistance for Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . . 486
Online Account . . . . . . . . . . . . . 486
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 487
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 487
Scheduling Service Appointments . . . . . . . . . . . . 490
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 490
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . . 491
Publication Ordering Information . . . . . . . . . . . . . . . . 494
Radio Frequency Statement . . . . . . . . . . . . . . . . . 494
Reporting Safety Defects
Reporting Safety Defectsto the United States
Government . . . . . . . . . . . . . . . 495
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 495
Reporting Safety Defects to General Motors . . . . . . . 496
Vehicle Data Recording
and Privacy
Vehicle Data Recordingand Privacy . . . . . . . . . . . . . . . . 496
Cybersecurity . . . . . . . . . . . . . . 496
Event Data Recorders . . . 497
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 498
Infotainment System . . . . . 498
Customer
Information
Customer
Satisfaction
Procedure
Your satisfaction and goodwill
are important to your dealer
and to Cadillac. Normally, any
concerns with the sales
transaction or the operation
of the vehicle will be resolved
by your dealer's sales or
service departments.
Sometimes, however, despite
the best intentions of all
concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following
steps should be taken:
STEP ONE : Discuss your
concern with a member of
dealership management.
Normally, concerns can be
quickly resolved at that level.
If the matter has already been
reviewed with the sales,
Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-16500442) -
2023 - CRC - 5/5/22
484 Customer Information
service or parts manager,
contact the owner of your
dealership or the general
manager.
STEP TWO :If after
contacting a member of
dealership management, it
appears your concern cannot
be resolved by your dealership
without further help, in the
U.S., call the Cadillac Customer
Assistance Center at 1-800–
458–8006. In Canada, call the
Canadian Cadillac Customer
Care Centre at
1-888-446-2000.
We encourage you to call the
toll-free number in order to
give your inquiry prompt
attention. Have the following
information available to give
the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is
available from the vehicle
registration or title, or the plate at the top left of the
instrument panel and visible
through the windshield.
.Dealership name and
location.
.Vehicle delivery date and
present mileage.
When contacting Cadillac,
remember that your concern
will likely be resolved at a
dealer's facility. That is why we
suggest following Step One
first.
STEP THREE —U.S.
Owners : Both General
Motors and your dealer are
committed to making sure you
are completely satisfied with
the new vehicle. However,
if you continue to remain
unsatisfied after following the
procedure outlined in
Steps One and Two, you can
file with the Better Business
Bureau (BBB) AUTO LINE
Program to enforce your
rights. The BBB AUTO LINE Program
is an out-of-court program
administered by BBB National
Programs, Inc. to settle
automotive disputes regarding
vehicle repairs or the
interpretation of the New
Vehicle Limited Warranty.
Although you may be required
to resort to this informal
dispute resolution program
prior to filing a court action,
use of the program is free of
charge and your case will
generally be heard within
40 days. If you do not agree
with the decision given in your
case, you may reject it and
proceed with any other venue
for relief available to you.
You may contact the BBB
AUTO LINE Program using the
toll-free telephone number or
write them at the following
address:
Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-16500442) -
2023 - CRC - 5/5/22
Customer Information 485
BBB AUTO LINE a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all
50 states and the District of
Columbia. Eligibility is limited
by vehicle age, mileage, and
other factors. General Motors
reserves the right to change
eligibility limitations and/or
discontinue its participation in
this program.
STEP THREE—Canadian
Owners : In the event that you
do not feel your concerns
have been addressed after
following the procedure
outlined in Steps One and
Two, General Motors of
Canada Company wants you
to be aware of its participation
in a no-charge mediation/
arbitration program. General
Motors of Canada Company
has committed to binding arbitration of owner disputes
involving factory-related
vehicle service claims. The
program provides for the
review of the facts involved by
an impartial third party arbiter,
and may include an informal
hearing before the arbiter. The
program is designed so that
the entire dispute settlement
process, from the time you file
your complaint to the final
decision, should be completed
in about 70 days. We believe
our impartial program offers
advantages over courts in
most jurisdictions because it is
informal, quick, and free of
charge.
For further information
concerning eligibility in the
Canadian Motor Vehicle
Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685,
or call the Cadillac Customer
Care Centre, 1-888-446-2000,
or write to:
General Motors Cadillac
Customer Care Centre
General Motors of Canada
Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
The inquiry should be
accompanied by the Vehicle
Identification Number (VIN).
Customer Assistance
Offices
Cadillac is committed to
assisting customers. Visit us
online at www.cadillac.com/
support (U.S.) or
www.my.cadillac.ca (Canada)
to chat with us or find
answers to commonly asked
questions, tips, vehicle how-to
instructions, and available
support services.
Need more help? Use the
phone numbers or mailing
addresses below for additional
assistance.
Cadillac CT4 Owner Manual (GMNA-Localizing-U.S./Canada-16500442) -
2023 - CRC - 5/5/22
486 Customer Information
United States and
Puerto Rico
Cadillac Customer Assistance
Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-224-1400
From U.S. Virgin Islands:
1-800-496-9994
Canada
Cadillac Customer Care
Centre
General Motors of Canada
Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-888-446-2000 (English/
French)
Cadillac Roadside Assistance:
1-800-882-1112
Overseas
Contact the local General
Motors Business Unit.
Customer Assistance
for Text Telephone
(TTY) Users
To assist customers who are
deaf, hard of hearing,
or speech-impaired and who
use Text Telephones (TTYs),
Cadillac has TTY equipment
available at its Customer
Assistance Center. Any TTY
user can communicate with
Cadillac by dialing:
1-800-833-2622. TTY users in
Canada can dial
1-800-263-3830.
Online Account
Create a Cadillac Account
(U.S.) at cadillac.com
Learn more about your vehicle
features, shop for and manage
your connected services andOnStar plans, and access
diagnostic information specific
to your vehicle.
Membership Benefits
E:
Download owner’s
manuals and view
vehicle-specific how-to videos.
G: View maintenance
schedules, alerts, and Vehicle
Diagnostic Information.
Schedule service
appointments.
I: View service records from
your dealership and add
your own.
D: Select a dealer and view
locations, maps, phone
numbers, and hours.
r: Track your vehicle’s
warranty information.
J: View active recalls or
search by Vehicle
Identification Number (VIN).