2023 ALFA ROMEO STELVIO gas mileage

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SUGGESTIONS FOR
OBTAINING SERVICE FOR
YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by
the warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history, as this can often provide
a clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you
call for an appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that
you get prompt and high quality service. FCA US
LLC's authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an
authorized dealer’s service manager first. If for
some reason you are still not satisfied, talk to the
general manager or owner of the authorized
dealer. They want to know if you need assistance.
If an authorized dealer is unable to resolve the
concern, you may contact FCA US LLC's Customer
Assistance center.
Any communication to FCA US LLC's customer
center should include the following information:
Owner's name and address
Owner's telephone number
(mobile, home and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
Call 1-855-299-1368 or visit

alfaromeo.rsahelp.com
(USA)
Call 1-800-363-4869 or visit

fca.roadsideaid.com
(Canada)
Who is Covered
You are covered by Roadside Assistance services
if you are a purchaser for use of the vehicle.
Roadside Assistance services last for five years or
60,000 miles on the odometer, whichever occurs
first, calculated from the start date of the Basic
Limited Warranty, as set forth in “section 2.1 E”.
1
1. Towing services provided through Cross Country Motor
Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI,
and WY, where services are provided by Cross Country Motor
Club of California, Inc., Thousand Oaks, CA 91360.
What to Do
If your vehicle requires jump start assistance, out
of gas/fuel delivery, tire service, lockout service
or towing as a result of a mechanical breakdown,
dial toll-free: U.S.A.: 1-855-299-1368/Canada:
800-363-4869. Provide your name, Vehicle
Identification Number (VIN) required for covered
services, license plate number, and your location,
including the telephone number from which you
are calling. Briefly describe the nature of the
problem and answer a few simple questions. You
will be given the name of the service provider and
an estimated time of arrival. If you feel you are in
an “unsafe situation”, please let us know. With
your consent, we will contact local police or safety
authorities.
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CUSTOMER ASSISTANCE

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If Unable to Contact Roadside Assistance
If you are unable to contact Roadside Assistance
or unable to provide a valid Vehicle Identification
Number (VIN), and you obtain towing services on
your own, you may submit your original receipts
from the licensed towing or service facility for
services rendered within 30 days of the
occurrence. Be sure to include your VIN,
odometer mileage at the time of service, and
current mailing address. We will process the
claim based on vehicle and service eligibility. If
eligible, we will reimburse you for the reasonable
amount actually paid, based on the usual and
customary charges for that service in the area
where they were provided. FCA US LLC’s determi-
nation relating to reimbursement is final.
Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms
or discontinue the Roadside Assistance Program
at any time. The Roadside Assistance Program is
subject to restrictions and conditions of use,
which are determined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will
dispatch a service provider to install your
vehicle’s temporary spare tire (if equipped) as
recommended in your Owner’s Manual.
This is not a permanent flat tire repair. Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station
being nearby, especially when traveling away
from home. We will dispatch a service provider to
deliver a small amount of fuel (maximum two
gallons) to get you to a nearby station. This
service is limited to two occurrences in a
12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery.
With Roadside Assistance, you do not have to
worry about being stranded. We will dispatch a
service provider to provide you with a battery
jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or
frozen locks are keeping you from getting on your
way, help is just a phone call away. This service is
limited to providing access to the vehicle’s
seating area. It does not cover the cost of
replacement keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a
result of a mechanical breakdown, Roadside
Assistance will dispatch a towing service to
transport your vehicle to the closest authorized
Chrysler, Dodge, Jeep®, or Ram dealer. If you
choose to go to another dealer, you will be
responsible for the cost if the extra distance
exceeds 10 miles.ALFA ROMEO CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA (1-844-253-2872)
ALFA ROMEO CUSTOMER CARE
(C
ANADA)
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: 1-877-230-0563 (English)
Phone: 1-877-515-9112 (French)
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has installed
special Telecommunication Devices for the
Deaf (TDD) equipment at its customer center. Any
hearing or speech impaired customer, who has
access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with
the manufacturer by dialing 1-800-380-2479.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
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