237
claim based on vehicle and service eligibility. If
eligible, we will reimburse you for the reasonable
amount actually paid, based on the usual and
customary charges for that service in the area
where they were provided. FCA US LLC’s determi-
nation relating to reimbursement is final.
Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms
or discontinue the Roadside Assistance Program
at any time. The Roadside Assistance Program is
subject to restrictions and conditions of use,
which are determined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will
dispatch a service provider to install your
vehicle’s temporary spare tire (if equipped) as
recommended in your Owner’s Manual. This is
not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station
being nearby, especially when traveling away
from home. We will dispatch a service provider to
deliver a small amount of fuel (maximum two
gallons) to get you to a nearby station. This
service is limited to two occurrences in a
12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry
about being stranded. We will dispatch a service
provider to provide you with a battery jump
anytime, day or night. Lockout Service
Whether the keys are locked in your vehicle or
frozen locks are keeping you from getting on your
way, help is just a phone call away. This service is
limited to providing access to the vehicle’s
seating area. It does not cover the cost of
replacement keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a
result of a mechanical breakdown, Roadside
Assistance will dispatch a towing service to
transport your vehicle to the closest authorized
Chrysler, Dodge, Jeep®, or Ram dealer. If you
choose to go to another dealer, you will be
responsible for the cost if the extra distance
exceeds 10 miles.
ALFA ROMEO CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA (1-844-253-2872)
ALFA ROMEO CUSTOMER CARE
(C
ANADA)
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: 1-877-230-0563 (English) Phone:
1-877-515-9112 (French)
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special TDD (Telecom -munication Devices for the Deaf) equipment at its
customer center. Any hearing or speech impaired
customer, who has access to a TDD or a conven
-
tional teletypewriter (TTY) in the United States,
can communicate with FCA US LLC by dialing
1-800-380-2479.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after FCA US LLC's New
Vehicle Limited Warranty expires. The Mopar®
Vehicle Protection plans are the ONLY vehicle
extended protection plans authorized, endorsed
and backed by FCA US LLC to provide additional
protection beyond your vehicle’s warranty. If you
purchased a Mopar® Vehicle Protection Plan, you
will receive Plan Provisions and an Owner Identifi -
cation Card in the mail within three weeks of the
vehicle delivery date. If you have any questions
about the service contract, call the FCA US LLC’s
Service Contract National Customer Hotline at
1-800-521-9922 (Canadian residents, call
1-877-230-0563 English / 1-877-515-9112
French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the FCA
US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
23_GA_OM_EN_USC_t.book Page 237
