7
365
HV Owner's Manual_Europe_M52N30_en
7
When trouble arises
When trouble arises
7-1. Essential information
Emergency flashers .......... 366
If your vehicle has to be
stopped in an emergency 366
If the vehicle is submerged or
water on the road is rising
....................................... 367
7-2. Steps to take in an emer-
gency
If your vehicle needs to be
towed .............................. 369
If you think something is wrong
....................................... 372
If a warning light turns on or a
warning buzzer sounds... 374
If a warning message is dis-
played ............................. 383
If you have a flat tire (vehicles
with an emergency tire punc-
ture repair kit) ................. 386
If you have a flat tire (vehicles
with a spare tire) ............. 397
If the hybrid system will not
start ................................ 405
If you lose your keys ......... 407
If the electronic key does not
operate properly (vehicles
with a smart entry & start sys-
tem) ................................ 407
If the 12-volt battery is dis-
charged .......................... 409
If your vehicle overheats... 414
If the vehicle becomes stuck
....................................... 417
382
HV Owner's Manual_Europe_M52N30_en
7-2. Steps to take in an emergency
■When a tire is replaced with a spare
tire
Vehicles with a compact spare tire: The compact spare tire is not equipped with
a tire pressure warning valve and trans- mitter. If a tire goes flat, the tire pressure warning light will not turn off even
though the flat tire has been replaced with the spare tire. Replace the spare tire with the repaired tire and adjust the
tire inflation pressure. The tire pressure warning light will go off after a few min-utes.
Vehicles with a full-size spare tire: The spare tire is also equipped with a tire pressure warning valve and transmitter.
The tire pressure warning light will turn on if the tire inflation pressure of the spare tire is low. If a tire goes flat, the
tire pressure warning light will not turn off even though the flat tire has been replaced with the spare tire. Replace the
spare tire with the repaired tire and adjust the tire inflation pressure. The tire pressure warning light will go off after a
few minutes.
■Conditions that the tire pressure warning system may not function properly
P. 3 3 6
WARNING
■If both the ABS and the brake system warning lights remain on
Stop your vehicle in a safe place immediately and contact any autho-rized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer. The vehicle will become extremely unstable during braking, and the ABS
system may fail, which could cause an accident resulting in death or seri-ous injury.
■When the electric power steer-ing system warning light comes on
When the light comes on yellow, the assist to the power steering is restricted. When the light comes on
red, the assist to the power steering is lost and handling operations of the steering wheel become extremely
heavy. When steering wheel operations are heavier than usual, grip the steering
wheel firmly and operate it using more force than usual.
■If the tire pressure warning light comes on
Be sure to observe the following pre-
cautions. Failure to do so could cause a loss of vehicle control and result in death or
serious injury.
●Stop your vehicle in a safe place as
soon as possible. Adjust the tire inflation pressure immediately.
●Vehicles with a compact spare tire and full-size spare tire: If the tire pressure warning light comes on
even after tire inflation pressure adjustment, it is probable that you have a flat tire. Check the tires. If a
tire is flat, change it with the spare tire and have the flat tire repaired by the nearest any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.
●Vehicles with emergency tire punc-ture repair kit: If the tire pressure warning light comes on even after
tire inflation pressure adjustment, it is probable that you have a flat tire. Check the tires. If a tire is flat, repair
the flat tire by using emergency tire puncture repair kit.
●Avoid abrupt maneuvering and braking.If the vehicle tires deteriorate, you
could lose control of the steering wheel or the brakes.
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HV Owner's Manual_Europe_M52N30_en
7-2. Steps to take in an emergency
●If “Low Auxiliary Battery” is shown,
• When the display goes off after sev- eral seconds (displays for about 6 seconds): Maintain the hybrid system
operation for more than 15 minutes and charge the 12-volt battery.• When the display does not go off:
Start up the hybrid system using the procedures: P.409
●If “Maintenance Required for Traction Battery Cooling Parts See Owner’s Manual” is shown, the filters may be
clogged, the air intake vents may be blocked, or there may be a gap in the duct. Therefore, perform the following
correction procedure. • If the air intake vents and filters of the hybrid battery (traction battery) are
dirty, perform the procedure on P.348 to clean them.• If the warning message is shown
when the air intake vents and filters of the hybrid battery (traction battery) are not dirty, have the vehicle inspected
by any authorized Toyota retailer or Toyota authorized repairer, or any reli-able repairer immediately.
If you have a flat tire
(vehicles with an emer-
gency tire puncture
repair kit)
Your vehicle is not equipped
with a spare tire, but instead is
equipped with an emergency
tire puncture repair kit.
A puncture caused by a nail or
screw passing through the tire
tread can be repaired tempo-
rarily using the emergency tire
puncture repair kit. (The kit
contains a bottle of sealant.
The sealant can be used only
once to temporarily repair one
tire without removing the nail
or screw from the tire.)
Depending on the damage, this
kit cannot be used to repair the
tire. ( P.387)
After temporarily repairing the
tire with the kit, have the tire
repaired or replaced by any
authorized Toyota retailer or
Toyota authorized repairer, or
any reliable repairer. Repairs
conducted using the emer-
gency tire puncture repair kit
are only a temporary measure.
Have the tire repaired and
replaced as soon as possible.
397
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HV Owner's Manual_Europe_M52N30_en
7-2. Steps to take in an emergency
When trouble arises
Stop the vehicle in a safe place
on a hard, flat surface.
Set the parking brake.
Shift the shift lever to P.
Stop the hybrid system.
Turn on the emergency flashers.
( P.366)
NOTICE
●If fuel splatters on the repair kit, the repair kit may deteriorate. Take
care not to allow fuel to contact it.
●Place the repair kit in a storage to
prevent it from being exposed to dirt or water.
●Store the repair kit in the luggage compartment out of reach of chil-dren.
●Do not disassemble or modify the repair kit. Do not subject parts such
as the air pressure indicator to impacts. This may cause a malfunc-tion.
■To avoid damage to the tire pres-sure warning valves and trans-
mitters
When a tire is repaired with liquid sealants, the tire pressure warning
valve and transmitter may not operate properly. If a liquid sealant is used, contact any authorized Toyota retailer
or Toyota authorized repairer, or any reliable repairer or other qualified ser-vice shop as soon as possible. After
use of liquid sealant, make sure to replace the tire pressure warning valve and transmitter when repairing
or replacing the tire. ( P.336)
If you have a flat tire
(vehicles with a spare
tire)
Your vehicle is equipped with a
spare tire. The flat tire can be
replaced with the spare tire.
For details about tires: P. 3 3 2
WARNING
■If you have a flat tire
Do not continue driving with a flat tire. Driving even a short distance with a flat tire can damage the tire and the
wheel beyond repair, which could result in an accident.
Before jacking up the vehi-
cle
398
HV Owner's Manual_Europe_M52N30_en
7-2. Steps to take in an emergency
Tool bag
Wheel nut wrench
Jack handle
Towing eyelet
Spare tire
Jack
Location of the spare tire, jack and tools
WARNING
■Using the tire jack
Observe the following precautions. Improper use of the tire jack may cause the vehicle to suddenly fall off
the jack, leading to death or serious injury.
●Do not use the tire jack for any pur-pose other than replacing tires or
installing and removing tire chains.
●Only use the tire jack that comes with this vehicle for replacing a flat
tire. Do not use it on other vehicles, and do not use other tire jacks for replacing tires on this vehicle.
399
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HV Owner's Manual_Europe_M52N30_en
7-2. Steps to take in an emergency
When trouble arises
1Remove the deck board and
floor cover. ( P.299)
2 Remove the cover.
3 Unhook the rubber band and
remove the jack.
1 Remove the deck board and
floor cover. ( P.299)
2 Remove the tool bag.
WARNING
●Put the jack properly in its jack point.
●Do not put any part of your body under the vehicle while it is sup-
ported by the jack.
●Do not start the hybrid system or
drive the vehicle while the vehicle is supported by the jack.
●Do not raise the vehicle while someone is inside.
●When raising the vehicle, do not put an object on or under the jack.
●Do not raise the vehicle to a height greater than that required to replace the tire.
●Use a jack stand if it is necessary to get under the vehicle.
●When lowering the vehicle, make sure that there is no-one near the
vehicle. If there are people nearby, warn them vocally before lowering.
Taking out the jack
Taking out the spare tire
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HV Owner's Manual_Europe_M52N30_en
7-2. Steps to take in an emergency
3Remove the spare wheel cush-
ion (if equipped).
4 Loosen the center fastener that
secures the spare tire.
1 Chock the tires.
2 Vehicles with a steel wheel:
Remove the wheel ornament
using the wrench.
Insert the wrench into the notch on
the wheel cap.
To protect the wheel ornament, place a
rag between the wrench and the wheel
ornament.
3 Slightly loosen the wheel nuts
(one turn).
WARNING
■When storing the spare tire
Be careful not get fingers caught or other body parts between the spare
tire and the body of the vehicle.
Replacing a flat tire
Flat tireWheel chock posi-
tions
Front left-hand
side
Behind the rear
right-hand side tire
Front right-hand
side
Behind the rear
left-hand side tire
Rear left-hand sideIn front of the front
right-hand side tire
Rear right-hand
side
In front of the front
left-hand side tire
402
HV Owner's Manual_Europe_M52N30_en
7-2. Steps to take in an emergency
1Remove any dirt or foreign mat-
ter from the wheel contact sur-
face.
If foreign matter is on the wheel contact surface, the wheel nuts may loosen
while the vehicle is in motion, causing the tire to come off.
2 Install the tire and loosely
tighten each wheel nut by hand
by approximately the same
amount.
When replacing a steel wheel with a
steel wheel (including a compact spare
tire), tighten the wheel nuts until the
tapered portion comes into loose
contact with the disc wheel seat .
When replacing an aluminum wheel
with a steel wheel (including a compact
spare tire), tighten the wheel nuts until
the tapered portion comes into
loose contact with the disc wheel seat
.
WARNING