Page 453 of 600
4536-3. Do-it-yourself maintenance
6
Maintenance and care
WARNING
●Do not attempt to repair or dis-
assemble light bulbs, connec-
tors, electric circuits or
component parts.
Doing so may result in death or
serious injury due to electric
shock.
■To prevent damage or fire
●Make sure bulb is fully seated
and locked.
●Check the wattage of the bulb
before installing to prevent heat
damage.
Page 455 of 600

455
7
7
When trouble arises
When trouble arises
7-1. Essential informationEmergency flashers .... 456
If your vehicle has to be stopped in an emergency.................................. 457
If the vehicle is submerged or water on the road is ris-
ing ............................. 458
7-2. Steps to take in an emer- gency
If your vehicle needs to be towed......................... 460
If you think something is wrong ........................ 463
If a warning light turns on or a warning buzzer sounds
.................................. 464
If a warning message is dis- played........................ 475
If you have a flat tire (vehi- cles without spare tire) 480
If you have a flat tire (vehi- cles with spare tire) ... 490
If the hybrid system will not start ........................... 499
If you lose your keys ... 500
If the fuel filler door cannot be opened ................. 501
If the electronic key does not operate properly .. 502
If the 12-volt battery is dis- charged ..................... 504If your vehicle overheats
.................................. 509
If the vehicle becomes stuck .................................. 513
Page 457 of 600

4577-1. Essential information
7
When trouble arises
1Steadily step on the brake
pedal with both feet and
firmly depress it.
Do not pump the brake pedal
repeatedly as this will increase the
effort required to slow the vehicle.
2Shift the shift lever to N.
If the shift lever is shifted to N
3 After slowing down, stop the
vehicle in a safe place by the
road.
4 Stop the hybrid system.
If the shift lever cannot be
shifted to N
3 Keep depressing the brake
pedal with both feet to reduce
vehicle speed as much as
possible.
4 To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it briefly 3 times or more in suc-
cession.
5 Stop the vehicle in a safe
place by the road.
The functions of the air conditioning,
etc. may be partially limited in order
to reduce the power consumption of
the 12-volt battery.
If your vehicle has to
be stopped in an emer-
gency
Only in an emergency, such
as if it becomes impossible
to stop the vehicle in the
normal way, stop the vehi-
cle using the following pro-
cedure:
Stopping the vehicle
WARNING
■If the hybrid system has to be
turned off while driving
Turning the hybrid system off
while driving will not cause loss of
steering or braking control. How-
ever, power assist for the steering
wheel may be lost making it diffi-
cult to steer smoothly before stop-
ping the vehicle depending on the
remaining charge in the 12-volt
battery or usage conditions.
Decelerate as mu ch as possible
before turning off the hybrid sys-
tem.
Page 459 of 600
4597-1. Essential information
7
When trouble arises
WARNING
■Caution while driving
Do not drive on roads where the
roads may be submerged or the
water may be rising. Otherwise
the vehicle may be damaged and
cannot move, as well as become
flooded and set a drift, which may
lead to death.
Page 460 of 600

4607-2. Steps to take in an emergency
7-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
2WD models: If towing your
vehicle with a wheel-lift type
truck from the front, the
vehicle’s rear wheels and
axles must be in good con-
ditions. (P.460, 461)
If they are damaged, use a
towing dolly or flatbed
truck.
AWD models: If towing your
vehicle with a wheel-lift type
truck, use a towing dolly.
( P.460, 461)
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■When towing the vehicle
2WD models: Be sure to transport
the vehicle with th e front wheels
raised or with all four wheels
raised off the ground. If the vehi-
cle is towed with th e front wheels
contacting the ground, the drive-
train and related parts may be
damaged or electricity generated
by the operation of the motor may
cause a fire to occur depending
on the nature of the damage or
malfunction.
AWD models: Be sure to transport
the vehicle with all four wheels
raised off the ground. If the vehi-
cle is towed with th e tires contact-
ing the ground, the drivetrain or
related parts may be damaged,
the vehicle may fly off the truck, or
electricity generated by the opera-
tion of the motor may cause a fire
to occur depending on the nature
of the damage or malfunction.
Page 461 of 600

4617-2. Steps to take in an emergency
7
When trouble arises
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
The vehicle makes an abnor-
mal sound.
From the front (2WD models)
Release the parking brake.
Turn automatic mode off.
( P.246)
From the front (AWD models)
Use a towing dolly under the
rear wheels.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
When raising the vehicle, ensure
adequate ground clearance for
towing at the opposite end of the
raised vehicle. Without adequate
clearance, the vehicle could be
damaged while being towed.
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■Recreational towing (behind
motor home, etc.)
Never dinghy tow your vehicle to
prevent causing serious damage
to the AWD system and transmis-
sion. ( P.232)
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck
Page 464 of 600

4647-2. Steps to take in an emergency
■Brake system warning light (warning buzzer)
■Brake system warning light
■Charging system warning light*
*: This light illuminates on the mu lti-information display with a message.
If a warning light turns on or a warning buzzer
sounds
Calmly perform the following actions if any of the warning
lights comes on or flashes. If a light comes on or flashes, but
then goes off, this does not necessarily indicate a malfunc-
tion in the system. However, if this continues to occur, have
the vehicle inspected by your Toyota dealer.
Actions to the warning lights or warning buzzers
Warning lightDetails/Actions
(U.S.A.)
(Red)
(Canada)
Indicates that:
The brake fluid level is low; or
The brake system is malfunctioning
Immediately stop the vehicle in a safe place and
contact your Toyota dealer. Continuing to drive
the vehicle may be dangerous.
Warning lightDetails/Actions
(Yellow)
Indicates a malfunction in:
The parking brake system;
The regenerative braking system; or
The electronically controlled brake system
Have the vehicle insp ected by your Toyota
dealer immediately.
Warning lightDetails/Actions
Indicates a malfunction in the vehicle’s charging sys-
tem
Immediately stop the vehicle in a safe place and
contact your Toyota dealer.
Page 465 of 600

4657-2. Steps to take in an emergency
7
When trouble arises
■High coolant temperature warning light* (warning buzzer)
*: This light illuminates on the mu lti-information display with a message.
■Hybrid system overheat warning light* (warning buzzer)
*: This light illuminates on the mu lti-information display with a message.
■Low engine oil pressure warning light* (warning buzzer)
*: This light illuminates on the mu lti-information display with a message.
■Malfunction indicator lamp
Warning lightDetails/Actions
Indicates that the engine coolant temperature is too
high
Immediately stop the v ehicle in a safe place.
Handling method ( P.509)
Warning lightDetails/Actions
Indicates that the hybri d system has overheated
Stop the vehicle in a safe place.
Handling method ( P.509)
Warning lightDetails/Actions
Indicates that the engine oil pressure is too low
Immediately stop the vehicle in a safe place and
contact your Toyota dealer.
Warning lightDetails/Actions
(U.S.A.)
(Canada)
Indicates a malfunction in:
The hybrid system;
The electronic engi ne control system;
The electronic throttle control system; or
The emission control system (if equipped)
Have the vehicle insp ected by your Toyota
dealer immediately.