
RAV4 PRIME_OM_OM42E33U_(U)
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Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Plug-in hybrid
systemPlug-in hybrid system features, charging method,
etc.
(Main topics: Driving tips, charging methods)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt, SRS airbag and headlight aim instructions for
Canadian owners
IndexSearch by symptom
Search alphabetically

4TABLE OF CONTENTS
Utility vehicle precautions.................................... 385
6-1. Using the air conditioning
system and defogger
Automatic air conditioning system ......................... 390
Remote Air Conditioning Sys- tem .............................. 399
Heated steering wheel/Front seat heaters/Front seat
heaters and ventilators/Rear
seat heaters ................ 401
6-2. Using the interior lights Interior lights list ............ 404
6-3. Using the storage features List of storage features . 407
Luggage compartment fea- tures ............................ 411
6-4. Using the other interior fea- tures
Other interior features ... 414
Power outlet (AC 120 V/1500 W)................................ 424
When the power outlet (AC 120 V 1500 W) cannot be
used properly .............. 430
Garage door opener...... 432
7-1. Maintenance and care Cleaning and protecting the vehicle exterior ............ 440
Cleaning and protecting the vehicle interior ............. 4437-2. Maintenance
Maintenance requirements.................................... 446
General maintenance .... 447
Emission inspection and maintenance (I/M) programs.................................... 450
7-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ............................. 451
Hood .............................. 453
Positioning a floor jack .. 454
Engine compartment ..... 456
12-volt battery................ 462
Tires .............................. 464
Tire inflation pressure .... 474
Wheels .......................... 476
Air conditioning filter ...... 477
Cleaning the DC/DC Con- verter air intake vent and fil-
ter ................................ 480
Wiper insert replacement .................................... 483
Electronic key battery .... 487
Checking and replacing fuses .................................... 489
Headlight aim ................ 491
Light bulbs ..................... 492
8-1. Essential information Emergency flashers....... 498
If your vehicle has to be stopped in an emergency.................................... 499
6Interior features
7Maintenance and care
8When trouble arises

5TABLE OF CONTENTS
1
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3
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8
9
10
If the vehicle is submerged or water on the road is rising.................................... 500
8-2. Steps to take in an emer- gency
If your vehicle needs to be towed........................... 502
If you think something is wrong .......................... 504
If a warning light turns on or a warning buzzer sounds 506
If a warning message is dis- played.......................... 518
If you have a flat tire...... 522
If the hybrid system will not start ............................. 529
If you lose your keys ..... 531
If the fuel filler door cannot be opened ........................ 531
If the electronic key does not operate properly .......... 532
If the 12-volt battery is dis- charged ....................... 534
If your vehicle overheats 539
If the vehicle becomes stuck .................................... 543
9-1. Specifications Maintenance data (fuel, oil level, etc.) .................... 546
Fuel information ............ 553
Tire information ............. 555
9-2. Customization Customizable features .. 565
9-3. Initialization Items to initialize ........... 57810-1.For owners
Reporting safet y defects for
U.S. owners ................. 580
Reporting safet y defects for
Canadian owners ........ 581
Seat belt instructions for Canadian owners (in
French) ........................ 581
SRS airbag instructions for Canadian owners (in
French) ........................ 583
Headlight aim instructions for Canadian owners (in
French) ........................ 590
What to do if... (Trouble- shooting) ..................... 594
Alphabetical Index ........ 597
9Vehicle specifications
10For owners
Index

15Pictorial index
Precautions against winter season ......................................P.382
To prevent freezing (windshield wiper de-icer)
*...................P.397
Precautions against car wash
(Rain-sensing windshield wipers)
*.......................................P.441
Replacing the wiper insert .................................... ...............P.483
Fuel filler door ............................................... .....................P.304
Refueling method ............................................... ..................P.304
Fuel type/fuel tan k capacity .................................................P.547
Charging port .................................................. .....................P.99
Charging method ................................................ .................P.114
Tires ....................................................................................P.464
Tire size/inflation pressure ................................... ................P.551
Winter tires/tire chain ........................................ ...................P.382
Checking/rotation/tire pressure warning system
*.................P.464
Coping with flat tires......................................... ....................P.522
Hood ....................................................................................P.453
Opening ........................................................ .......................P.453
Engine oil ..................................................... ........................P.548
Coping with overheat ........................................... ................P.539
Warning messages ..............................................................P.518
Headlights..................................................... ......................P.293
Turn signal lights ...............................................................P.286
Parking lights .....................................................................P.293
Daytime running lights .. ....................................................P.293
Side marker lights ............................................. .................P.293
LED accessory lights
*........................................................P.293
Stop lights/tail lights ........................................ ..................P.293
Light bulbs of the exterior lights for driving
(Replacing method: P.492, Watts: P.552)
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691-3. Emergency assistance
1
For safety and security
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-877-855-
8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow
the prompts for Safety Connect
to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answering
agent will determine your vehi-
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.

942-1. Plug-in hybrid system
HV mode while on the free-
way and change to EV mode
or AUTO EV/HV mode after
leaving the freeway. (P.78)
Turn the “A/C” switch off
when it is not needed. Doing
so can help reduce excessive
electricity and fuel consump-
tion.
In summer: When the ambient tem-
perature is high, use the recircu-
lated air mode. Doing so will help to
reduce the burden on the air condi-
tioning system and reduce electric-
ity and fuel consumption as well.
In winter: Avoid excessive and
unnecessary use o f the heater.
Usage of the heated steering wheel
(if equipped) ( P.401) and seat
heaters ( P.402) are effective.
Using the Remote Air Condi-
tioning System ( P.399)
while the AC charging cable is
connected to the vehicle can
reduce electricity consump-
tion immediately after starting
off by operating air condition-
ing mainly using electricity
from an external power
source.
When setting the charging
schedule, setting the charging
mode to “Departure” and “Cli-
mate Prep” to on can reduce
electricity consumption imme-
diately after starting off by
operating air conditioning before charging is completed.
(
P.130)
Make sure to check the tire infla-
tion pressure frequently. If there
is improper tire inflation pres-
sure in the tires, the EV driving
range will become shorter, and
fuel consumption when in HV
mode will increase.
Also, as snow tires can cause
large amounts of friction, their
use on dry roads can lead to
increased fuel and electricity
consumption.
Carrying heavy luggage will lead
to poor fuel economy. Avoid car-
rying unnecessary luggage.
Installing a large roof rack will
also cause poor fuel economy.
Since the gasoline engine starts
up and cuts out automatically,
warming up is not necessary.
Air conditioning
Checking tire inflation
pressure
Luggage
Warming up before driv-
ing

2615-1. Before driving
5
Driving
WARNING
■When braking
●When the brakes are wet, drive
more cautiously.
Braking distance increases
when the brakes are wet, and
this may cause one side of the
vehicle to brake differently than
the other side. Also, the parking
brake may not securely hold the
vehicle.
●If the electroni cally controlled
brake system does not operate,
do not follow other vehicles
closely and avoid hills or sharp
turns that require braking.
In this case, braking is still pos-
sible, but the brake pedal
should be depressed more
firmly than usual. Also, the brak-
ing distance will increase. Have
your brakes fixed immediately.
●The brake system consists of 2
or more individual hydraulic sys-
tems; if one of the systems fails,
the other will still operate. In this
case, the brake pedal should be
depressed more firmly than
usual and the braking distance
will increase. Have your brakes
fixed immediately.
■If the vehicle becomes stuck
Do not spin the wheels exces-
sively when any of the tires is up
in the air, or the vehicle is stuck in
sand, mud, etc. This may damage
the driveline components or pro-
pel the vehicle forward or back-
ward, causing an accident.
NOTICE
■When driving the vehicle
●Do not depress t he accelerator
and brake pedals at the same
time during drivin g, as this may
restrain the hybrid system out-
put.
●Do not use the accelerator
pedal or depress the accelera-
tor and brake pedals at the
same time to hold the vehicle on
a hill.
■Avoiding damage to vehicle
parts
●Do not turn the steering wheel
fully in either direction and hold
it there for an extended period
of time.
Doing so may damage the
power steering motor.
●When driving over bumps in the
road, drive as slowly as possible
to avoid damaging the wheels,
underside of the vehicle, etc.
■If you get a flat tire while driv-
ing
A flat or damaged tire may cause
the following situations.
●It may be difficult to control your
vehicle.
●The vehicle will make abnormal
sounds or vibrations.
●The vehicle will lean abnor-
mally.
Hold the steering wheel firmly and
gradually depress the brake pedal
to slow down the vehicle.
Information on what to do in case
of a flat tire ( P.522)
■When encountering flooded
roads
Do not drive on a road that has
flooded after heavy rain, etc.
Doing so may cause the following
serious damage to the vehicle:
●Engine stalling
●Short in electrical components
●Engine damage caused by
water immersion

2675-1. Before driving
5
Driving
■Before towing
Check that the fo llowing conditions
are met:
●Ensure that your vehicle’s tires
are properly inflated. ( P.551)
●Trailer tires are inflated according
to the trailer manufacturer’s rec-
ommendation.
●All trailer lights work as required
by law.
●All lights work each time you con-
nect them.
●The trailer ball is set at the proper
height for the coupler on the
trailer.
●The trailer is level when it is
hitched.
Do not drive if th e trailer is not
level, and check for improper
tongue weight, overloading, worn
suspension, or other possible
causes.
●The trailer cargo is securely
loaded.
●The rear view mirr ors conform to
all applicable fede ral, state/provin-
cial or local regulations. If they do
not, install rear view mirrors
appropriate for towing purposes.
Trailer towing
Your vehicle is designed
primarily as a passenger-
and-load-carrying vehicle.
Towing a trailer can have an
adverse impact on handling,
performance, braking, dura-
bility, and fuel consump-
tion. For your safety and the
safety of others, you must
not overload your vehicle or
trailer. You must also
ensure that you are using
appropriate towing equip-
ment, that the towing equip-
ment has been installed
correctly and used properly,
and that you employ the
requisite driving habits.
Vehicle-trailer stability and
braking performance are
affected by trailer stability,
brake performance and set-
ting, trailer brakes, the hitch
and hitch systems (if
equipped).
To tow a trailer safely, use
extreme care and drive the
vehicle in accordance with
your trailer’s characteris-
tics and operating condi-
tions.
Toyota warranties do not
apply to damage or mal-
function caused by towing a
trailer for commercial pur-
poses.
Contact your Toyota dealer for
further information about addi-
tional requirements such as a
towing kit, etc.