4827-3. Do-it-yourself maintenance
8Install the clip.
■Cleaning the air intake vent
●Dust in the air intake vent may
interfere with the cooling of the
DC/DC converter. If the cooling
performance/capacity of the
DC/DC converte r becomes lim-
ited, the 12-volt battery may dis-
charge. Inspect and clean the air
intake vent periodically.
●Improper handling of the air intake
vent cover and filt er may result in
damage to them. If you have any
concerns about cleaning the filter,
contact your Toyota dealer.
■If “Maintenan ce required for
DCDC converter cooling parts
See Owner’s Manual” is shown
on the multi-information display
●If this warning m essage is shown
on the multi-information display,
remove the air in take vent cover
and clean the filter. ( P.480)
●After cleaning the air intake vent,
start the hybrid system and check
that the warning message is no
longer shown.
It may take approximately 20 min-
utes after the hybrid system is
started until the warning message
disappears. If the warning mes-
sage does not disappear, have
the vehicle inspected by your
Toyota dealer.
WARNING
■When cleaning the air intake
vent
●Before cleaning the air intake
vent, make sure to turn the
power switch off to stop the
hybrid system.
●Do not use water or other liq-
uids to clean the air intake vent.
If water is applied to the DC/DC
converter or other components,
a malfunction or fire may occur.
NOTICE
■When cleaning the air intake
vent
When cleaning the air intake vent,
make sure to onl y use a vacuum
to suck out dust and clogs. If a
compressed air blow gun, etc. is
used to blow out dust and clogs,
the dust or clogs may be pushed
into the air intake vent, which may
affect the perfor mance of the
DC/DC converter and cause a
malfunction.
■To prevent damage to the
vehicle
●Do not allow wa ter or foreign
matter to enter the air intake
vent when the cover is
removed.
●Carefully handle the removed
filter so that i t will not be dam-
aged. If the filter is damaged,
have it replaced with a new filter
by your Toyo ta dealer.
4857-3. Do-it-yourself maintenance
7
Maintenance and care
the claw detaches, and then
remove the wiper blade from
the wiper arm.
3 Pull the wiper insert out past
the stopper on the wiper
blade, and then continue to
pull until it is completely
removed.
Lightly grasp betw een the claws of
the wiper blade to allow the wiper
insert to lift up, mak ing it easier to
remove.
4 Remove the 2 metal plates
from the old wiper insert and install them to the replace-
ment wiper insert.
5 Insert the wiper insert starting
from the claw at the center of
the wiper blade. Pass the
wiper insert through the 3
claws so that it sticks out
from the stopper, and then
pass the wiper insert through
the final remaining claw.
Applying a small amount of washer
fluid to the wiper i nsert can make it
easier to insert the claws into the
grooves.
6 Check that the wiper blade
claws are fitted in the
grooves of the wiper insert.
If the wiper blade claws are not fit-
ted in the grooves of the wiper
insert, grasp the wiper insert and
slide it back and forth multiple times
to insert the claws into the grooves.
Lightly lift up the center of the wiper
insert to make the rubber easier to
497
8
8
When trouble arises
When trouble arises
8-1. Essential informationEmergency flashers .... 498
If your vehicle has to be stopped in an emergency.................................. 499
If the vehicle is submerged or water on the road is ris-
ing ............................. 500
8-2. Steps to take in an emer- gency
If your vehicle needs to be towed......................... 502
If you think something is wrong ........................ 504
If a warning light turns on or a warning buzzer sounds
.................................. 506
If a warning message is dis- played........................ 518
If you have a flat tire.... 522
If the hybrid system will not start ........................... 529
If you lose your keys ... 531
If the fuel filler door cannot be opened ................. 531
If the electronic key does not operate properly .. 532
If the 12-volt battery is dis- charged ..................... 534
If your vehicle overheats .................................. 539
If the vehicle becomes stuck .................................. 543
5188-2. Steps to take in an emergency
pedal is shown
• A warning message about an operation of the brake pedal may
be shown while the driving sup-
port systems such as PCS (Pre-
Collision system) or the dynamic
radar cruise control with full-speed
range is operati ng. If a warning
message is shown, be sure to
decelerate the vehicle or follow an
instruction show n on the multi-
information display.
• A warning message is shown when Brake Override System
operates. ( P.257)
• A warning message is shown when Drive-Start Control or Park-
ing Support Brake function (if
equipped) operates ( P.257,
363). Follow the instructions on
the multi-inform ation display.
●If a message about an operation
of the power switch is shown
An instruction for operation of the
power switch is shown when the
incorrect procedure for starting the
hybrid system is performed or the
power switch is operated incorrectly.
Follow the instructions shown on the
multi-information display to operate
the power switch again.
●If a message abou t a shift lever
operation is shown
To prevent the shift lever from being
operated incorrectly or the vehicle
from moving unexpectedly, a mes-
sage that requires shifting the shift
lever may be sho wn on the multi-
information display. In that case, fol-
low the instruction of the message
and shift the shift lever.
●If a message or image about an
open/close state of a part or
replenishment of a consumable is
shown
Confirm the part indicated by the
multi-information display or a warn-
ing light, and then perform the cop- ing method such as closing the
open door or replenishing a con-
sumable.
■If a message that indicates the
need for visiting your Toyota
dealer is displayed
The system or part shown on the
multi-information di splay is malfunc-
tioning. Have the vehicle inspected
by your Toyota dea ler immediately.
■If a message that indicates the
need for referring to Owner’s
Manual is displayed
●If the following messages are
shown, follow the instructions,
accordingly.
• “Blind Spot Monitor Unavailable” ( P.347)
• “Rear Cross Traffic Alert Unavail- able”( P.347)
• “Engine Coolant Temp High”
( P.539)
●If the following messages are
shown, there may be a malfunc-
tion.
Immediately have the vehicle
inspected by your Toyota dealer.
• “Plug-in charging system malfunc- tion”
• “Hybrid System Malfunction”
• “Charging System Malfunction”
• “Check Engine”
• “Traction battery system malfunc-
tion”
• “Accelerator System Malfunction”
• “Smart Key System Malfunction”
●If the following messages are
shown, there may be a malfunc-
tion.
Immediately stop the vehicle in a
safe place and contact your Toyota
dealer. Continuing to drive the vehi-
cle may be dangerous.
• “Oil Pressure Low”
• “Braking Power Low”
●If any of the following messages
are shown on the multi-informa-
tion display, the vehicle may have
5198-2. Steps to take in an emergency
8
When trouble arises
run out of fuel. Stop the vehicle in
a safe place and, if the fuel level is
low, refuel the vehicle.
• “Hybrid system stopped”
• “Engine Stopped”
●If “Maintenance required for
DCDC converter cooling parts
See Owner’s Manual” is shown,
the filter may be clogged, the air
intake vent may be blocked, or
there may be a gap in the duct.
Therefore, perform the following
correction procedure.
• If the air intake vent or filter of the
DC/DC converter are dirty, per-
form the procedures on P.480 to
clean them.
• If the warning message is shown when the air intake vent and filter
of the DC/DC converter are not
dirty, have the vehicle inspected
at your Toyota dealer.
●If “12-Volt Battery Charging Sys-
tem Malfunction Stop in a Safe
Place See Owner’s Manual” is
shown
Indicates a malfunction in the vehi-
cle’s charging system. Pull over and
stop the vehicle as soon as it is safe
to do so.
While the message is displayed, the
functions of the air conditioning, etc.
may be partially lim ited in order to
reduce the power consumption of
the 12-volt battery.
■If “Hybrid System Overheated
Output Power Reduced” is
shown
The message may be shown when
driving under severe operating con-
ditions. (For example, when driving
up a long steep hill or driving up a
steep hill in reverse.)
Coping method: P.539
■If “Traction Battery Needs to be
Protected Refrain from the Use
of N Position” is shown
This message may be displayed when the shift lever is in N.
As the hybrid battery (traction bat-
tery) cannot be charged when the
shift lever is in N, shift the shift lever
to P when the vehicle is stopped.
■If “Traction Battery Needs to be
Protected Shift into P to
Restart” is shown
This message is displayed when the
hybrid battery (traction battery)
charge has becom e extremely low
because the shift lever has been left
in N for a certain amount of time.
When operating the vehicle, shift to
P and restart the hybrid system.
■If “Shift to P Before Exiting
Vehicle” is shown
Message is displayed when the
driver’s door is opened without turn-
ing the power switch to OFF with the
shift lever in any p osition other than
P.
Shift the shift lever to P.
■If “Shift is in N Release Acceler-
ator Before Shifting” is shown
Message is displayed when the
accelerator pedal has been
depressed and the shift lever is in N.
Release the accelerator pedal and
shift the shift lever to D or R.
■If “Press brake when vehicle is
stopped Hybrid system may
overheat” is shown
Message is displayed when the
accelerator pedal is depressed to
maintain the vehicl e position when
stopped on a upward slope, etc.
If this continues, the hybrid system
may overheat.
Release the accelerator pedal and
depress the brake pedal.
■If “Auto Power OFF to Conserve
Battery” is shown
Power was turned off due to the
automatic power off function.
Next time when starting the hybrid
system, operate the hybrid system
5328-2. Steps to take in an emergency
2Pull the lever.
■When the electronic key does
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in
the customization setting. If it is
off, turn the function on.
(Customizable features: P.570)
●Check if battery-saving mode is
set. If it is set, cancel the function.
( P.218)
●The electronic key function may
have stopped. ( P.218)
NOTICE
■When opening the fuel filler
door manually
●Do not open the fuel filler door
manually except in an emer-
gency. Fuel may overflow.
●Using the lever to open the fuel
filler door may n ot allow for an
adequate reduction in fuel tank
pressure before refueling. To
prevent fuel from spilling out,
turn the cap slowly when remov-
ing it.
●During refueling, fuel may spill
out from the filler opening due to
air being discharged from inside
the fuel tank. Therefore, fill the
fuel tank carefully and slowly.
If the electronic key
does not operate prop-
erly
If communication between
the electronic key and vehi-
cle is interrupted ( P.218)
or the electronic key cannot
be used because the battery
is depleted, the smart key
system and wireless remote
control cannot be used. In
such cases, the doors can
be opened and the hybrid
system can be started by
following the procedure
below.
NOTICE
■In case of a smart key system
malfunction, o r other key
related problems
Take your vehicle with all the
electronic keys provided with your
vehicle to your Toyota dealer.
5348-2. Steps to take in an emergency
3Firmly depress the brake
pedal and check that is
displayed on the multi-infor-
mation display.
4 Press the power switch
shortly and firmly.
In the event that the hybrid system
still cannot be started, contact your
Toyota dealer.
■Stopping the hybrid system
Shift the shift lever to P, set the
parking brake and press the power
switch as you no rmally do when
stopping the hybrid system.
■Replacing the key battery
As the above proc edure is a tempo-
rary measure, it is recommended
that the electronic key battery be
replaced immediate ly when the bat-
tery is depleted. ( P.487)
■Alarm (if equipped)
If a door is unlocked using the
mechanical key when the alarm sys-
tem is set, the alarm may be trig-
gered. ( P.72)
■Changing power switch modes
Release the brake pedal and press
the power switch in step 3 above.
The hybrid system does not start
and modes will be changed each
time the switch is pressed.
( P.280)
If you have a set of jumper (or
booster) cables and a second
vehicle with a 12-volt battery,
you can jump start your vehicle
by following the steps below.
1 Vehicles with alarm: Confirm
that the electronic key is
being carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and the doors locked. ( P.73)
2 Open the hood ( P.453) and
fuse box cover.
Push claw and to com-
pletely release the lock, and then lift
If the 12-volt battery is
discharged
The following procedures
may be used to start the
hybrid system if the vehi-
cle’s 12-volt battery is dis-
charged.
You can also call your
Toyota dealer or a qualified
repair shop.
Restarting the hybrid sys-
tem
AB
5398-2. Steps to take in an emergency
8
When trouble arises
■If the high coolant tempera-
ture warning light comes
on, flashes or “Engine
Coolant Temp High Stop in
a Safe Place See Owner’s
Manual” is shown on the
multi-information display
1 Stop the vehicle in a safe
place and turn off the air con-
ditioning system, and then
stop the hybrid system.
2 If you see steam:
Carefully lift the hood after
NOTICE
■When handling jumper cables
When connecting the jumper
cables, ensure that they do not
become entangled in the cooling
fan, etc.
■To prevent damaging the
vehicle
The exclusive jump starting termi-
nal is to be used when charging
the 12-volt battery from another
vehicle in an emergency. It cannot
be used to jump start another
vehicle.
If your vehicle over-
heats
The following may indicate
that your vehicle is over-
heating.
The high coolant tempera-
ture warning light ( P.161)
comes on or flashes, or a
loss of hybrid system power
is experienced. (For exam-
ple, the vehicle speed does
not increase.)
“Engine Coolant Temp High
Stop in a Safe Place See
Owner’s Manual” or “Hybrid
System Overheated Output
Power Reduced” is shown
on the multi-information dis-
play.
Steam comes out from
under the hood.
Correction procedures