4887-3. Do-it-yourself maintenance
minal facing up.
4When installing, reverse the
steps listed.
WARNING
■Battery precautions
Observe the following precau-
tions.
Failure to do so m ay result in
death or serious injury.
●Do not swallow the battery.
Doing so may cause chemical
burns.
●A coin battery or button battery
is used in the electronic key. If a
battery is swallowed, it may
cause severe chemical burns in
as little as 2 hours and may
result in death or serious injury.
●Keep away new and removed
batteries from children.
●If the cover cannot be firmly
closed, stop using the electronic
key and stow the key in the
place where children cannot
reach, and then contact your
Toyota dealer.
●If you accidentally swallow a
battery or put a b attery into a
part of your body, get emer-
gency medical attention imme-
diately.
■To prevent battery explosion
or leakage of flammable liq-
uid or gas
●Replace the battery with a new
battery of the same type. If a
wrong type of battery is used, it
may explode.
●Do not expose batteries to
extremely low pr essure due to
high altitude or extremely high
temperatures.
●Do not burn, bre ak or cut a bat-
tery.
NOTICE
■When replacing the battery
Use a flathead screwdriver of
appropriate size. Applying exces-
sive force may deform or damage
the cover.
■For normal operation after
replacing the battery
Observe the following precautions
to prevent accidents:
●Always work with dry hands.
Moisture may cause the battery
to rust.
●Do not touch or move any other
component inside the remote
control.
●Do not bend either of the battery
terminals.
497
8
8
When trouble arises
When trouble arises
8-1. Essential informationEmergency flashers .... 498
If your vehicle has to be stopped in an emergency.................................. 499
If the vehicle is submerged or water on the road is ris-
ing ............................. 500
8-2. Steps to take in an emer- gency
If your vehicle needs to be towed......................... 502
If you think something is wrong ........................ 504
If a warning light turns on or a warning buzzer sounds
.................................. 506
If a warning message is dis- played........................ 518
If you have a flat tire.... 522
If the hybrid system will not start ........................... 529
If you lose your keys ... 531
If the fuel filler door cannot be opened ................. 531
If the electronic key does not operate properly .. 532
If the 12-volt battery is dis- charged ..................... 534
If your vehicle overheats .................................. 539
If the vehicle becomes stuck .................................. 543
5028-2. Steps to take in an emergency
8-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
If towing your vehicle with a
wheel-lift type truck, use a
towing dolly. (P.502, 503)
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■When towing the vehicle
Be sure to transp ort the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires co ntacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending o n the nature of
the damage or malfunction.
NOTICE
■To prevent damage to the
vehicle when t owing using a
wheel-lift type truck
When raising the vehicle, ensure
adequate ground clearance for
towing at the opposite end of the
raised vehicle. Without adequate
clearance, the vehicle could be
damaged while being towed.
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
5038-2. Steps to take in an emergency
8
When trouble arises
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
The vehicle makes an abnor-
mal sound.
From the front
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.
When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flat-bed
truck for the tire strapping
NOTICE
■Recreational towing (behind
motor home, etc.)
Never dinghy tow your vehicle to
prevent causing serious damage
to the AWD system and hybrid
transmission. ( P.276)
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck
NOTICE
■Towing with a sling-type
truck
Do not tow with a sling-type truck
to prevent body damage.
Using a flatbed truck
5278-2. Steps to take in an emergency
8
When trouble arises
motion, causing the tire to come off.
2Install the spare tire and
loosely tighten each wheel
nut by hand by approximately
the same amount.
Turn the wheel nuts until the wash-
ers ( ) come into contact with the
disc wheel ( ).
3Lower the vehicle.
4 Firmly tighten each wheel nut
two or three times in the
order shown in the illustra-
tion.
Tightening torque:
76 ft•lbf (103 N•m, 10.5 kgf•m)
5Stow the flat tire, tire jack and
all tools.
■The compact spare tire
●The compact spare tire is identi-
fied by the label “TEMPORARY
USE ONLY” on the tire sidewall.
Use the compact spare tire tem-
porarily, and only in an emer-
gency.
●Make sure to check the tire infla-
tion pressure of the compact
spare tire. ( P.551)
■When using the compact spare
tire
As the compact spare tire is not
equipped with a tire pressure warn-
ing valve and transmitter (if
equipped), low inflation pressure of
the spare tire will not be indicated by
the tire pressure warning system.
Also, if you replace the compact
spare tire after the tire pressure
warning light com es on, the light
remains on.
■When the compact spare tire is
attached
The vehicle height may become
lower when driving with the compact
spare tire compared to when driving
with standard tires.
■If you have a flat front tire on a
road covered wit h snow or ice
(except 235/55R19 tires)
Install the compact spare tire on one
of the rear wheels of the vehicle.
A
B
5438-2. Steps to take in an emergency
8
When trouble arises
1Stop the hybrid system. Set
the parking brake and shift
the shift lever to P.
2 Remove the mud, snow or
sand from around the stuck
tire.
3 Place wood, stones or some
other material to help provide
traction under the tires.
4 Restart the hybrid system
5 Shift the shift lever to D or R
and release the parking
brake. Then, while exercising
caution, depress the acceler-
ator pedal.
■When it is difficult to free the
vehicle
Press to turn off TRAC.
( P.377)
If the vehicle becomes
stuck
Carry out the following pro-
cedures if the tires spin or
the vehicle becomes stuck
in mud, dirt or snow:
Recovering procedure
WARNING
■When attempting to free a
stuck vehicle
If you choose to push the vehicle
back and forth to free it, make
sure the surrounding area is clear
to avoid striking other vehicles,
objects or people. The vehicle
may also lunge forward or lunge
back suddenly as it becomes free.
Use extreme caution.
■When shifting the shift lever
Be careful not to shift the shift
lever with the accelerator pedal
depressed.
This may lead to unexpected
rapid acceleration of the vehicle
that may cause an accident
resulting in dea th or serious
injury.
NOTICE
■To avoid damaging the trans-
mission and other compo-
nents
●Avoid spinning the wheels and
depressing the accelerator
pedal more than necessary.
●If the vehicle remains stuck
even after these procedures are
performed, the vehicle may
require towing to be freed.
5719-2. Customization
9
Vehicle specifications
■Power back door*1 ( P.206)
*1: If equipped
*2: The operation buzzer that sounds when the back door begins to operate
cannot be turned off.
*3: The open position is set by the power back door switch. ( P.216)
*4: When the towing hitch is installe d, Hands Free Power Back Door does
not work.
FunctionDefault settingCustomized setting
Power back door operationsOnOff–O–
Operations of the power
back door switch on the
instrument panel
Press and holdOne short press––O
switch of the wireless
remote control operationPress and hold
One short press
––OPush twice
Off
Operation buzzer volume31–O–2
Operation buzzer while the
back door is operating
*2OffOn––O
Opening angle5
1 to 4
–O–
User setting*3
Power back door open oper-
ation when the back door
opener switch is pressed
OnOff––O
Back door closing assistOnOff––O
Hands Free Power Back
Door
*1, 4OnOff–OO
ABC
600Alphabetical Index
D
Daytime running light system293Replacing light bulbs ............ 492
DC/DC converter air intake vent ................................................. 91Cleaning ............................... 480
Deck board .............................. 411
Defogger Outside rear view mirrors ..... 392
Rear window ........................ 392
Windshield............................ 392
Digital Rear-view Mirror ......... 232
Dimensions ............................. 546
Dinghy towing ........................ 276
Display BSM (Blind Spot Monitor)..... 346
Consumption screen ............ 187
Drive information .................. 176
Driving information ............... 172
Dynamic radar cruise control with full-speed range .......... 334
Energy monitor ..................... 187
Head-up display ................... 182
Intuitive parking assist .......... 355
LTA (Lane Tracing Assist).... 327
Multi-information display ...... 170
Parking Support Brake function ........................................... 365
Pre-collision warning ............ 313
RCTA ................................... 346
RSA (Road Sign Assist) ....... 332
Warning messages .............. 518
Do-it-yourself maintenance . 447, 451
Door lock Back door ............................. 203
Side doors ............................ 198
Smart key system................. 217
Wireless remote control ....... 196
Doors Automatic door locking and unlocking system ................202
Back door .............................203
Door glasses ........................244
Door lock ..............................198
Open door warning buzzer ...202
Outside rear view mirrors .....242
Rear door child-protectors ....202
Side doors ............................198
Drive information ....................176
Driver’s seat belt reminder light ...............................................513
Driver’s seat position memory ...............................................225Driving position memory .......225
Memory recall function .........226
Drive-Start Control (DSC) Sudden start restraint control262
Driving Break-in tips .........................257
Correct posture .......................27
Driving mode select switch ...372
Plug in Hybrid Electric Vehicle driving tips ............................92
Procedures ...........................256
Winter drive tips....................382
Driving informatio n display ...172
Driving mode select switch ...372
Driving position memory .......225 Memory recall function .........226
Driving support system informa- tion display............................175
DSC (Drive-Start Control) Sudden start restraint control262
Dynamic radar cruise control with full-speed rangeFunction................................334
Warning message . ...............518
E
ECB (Electronically Controlled
Brake System).......................375
Eco drive mode .......................372