RAV4 HEV_OM_OM0R058U_(U)
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Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
AudioOperating the Audio
(Main topics: Audio/visual, phone, Connected Services)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt, SRS airbag and headlight aim instructions for
Canadian owners
IndexSearch by symptom
Search alphabetically
5TABLE OF CONTENTS
1
2
3
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5
6
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8
9
10
5-15.Phone settingsSetup............................. 485
5-16.What to do if... (Bluetooth
®)
Troubleshooting ............ 495
5-17.Connected Services over- view
Connected Services ...... 499
Type A: Function achieved by using a smartphone or DCM.................................... 500
Type B: Function achieved by using DCM and the system
.................................... 502
Type C: Function achieved by using DCM.............. 503
Type D: Function achieved by using DCM and a smart-
phone .......................... 506
5-18.Connected Services opera- tion
Toyota Apps .................. 508
5-19.Setup Toyota Apps settings .... 512
6-1. Using the air conditioning
system and defogger
Automatic air conditioning
system ......................... 514
Heated steering wheel/seat heaters/seat ventilators 521
6-2. Using the interior lights Interior lights list ............ 524
6-3. Using the storage features List of storage features . 527Luggage compartment fea-
tures ............................ 531
6-4. Using the other interior fea- tures
Other interior features ... 536
Garage door opener ...... 546
7-1. Maintenance and care Cleaning and protecting the vehicle exterior ............ 554
Cleaning and protecting the vehicle interior ............. 557
7-2. Maintenance Maintenance requirements.................................... 560
General maintenance .... 561
Emission inspection and maintenance (I/M) programs.................................... 564
7-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ............................. 565
Hood .............................. 567
Positioning a floor jack .. 568
Engine compartment ..... 570
12-volt battery................ 576
Tires .............................. 578
Tire inflation pressure .... 587
Wheels .......................... 589
Air conditioning filter ...... 591
Cleaning the hybrid battery (traction battery) air intake
vent and filter ............... 593
Wiper insert replacement .................................... 597
6Interior features
7Maintenance and care
6TABLE OF CONTENTS
Wireless remote control/elec-tronic key battery ......... 600
Checking and replacing fuses .................................... 603
Headlight aim ................ 606
Light bulbs..................... 607
8-1. Essential information Emergency flashers ...... 616
If your vehicle has to be stopped in an emergency
.................................... 617
If the vehicle is submerged or water on the road is rising
.................................... 618
8-2. Steps to take in an emer- gency
If your vehicle needs to be
towed........................... 619
If you think something is wrong .......................... 623
If a warning light turns on or a warning buzzer sounds 624
If a warning message is dis- played.......................... 635
If you have a flat tire...... 640
If the hybrid system will not start ............................. 649
If you lose your keys ..... 650
If the fuel filler door cannot be opened ........................ 651
If the electronic key does not operate properly (vehicles
with smart key system) 652
If the 12-volt battery is dis- charged ....................... 654If your vehicle overheats
659
If the vehicle becomes stuck .................................... 662
9-1. Specifications Maintenance data (fuel, oil level, etc.) .................... 666
Fuel information............. 675
Tire information ............. 677
9-2. Customization Customizable features... 687
9-3. Initialization Items to initialize ............ 699
10-1.For owners Reporting safet y defects for
U.S. owners ................. 702
Reporting safet y defects for
Canadian owners ........ 703
Seat belt instructions for Canadian owners (in
French) ........................ 703
SRS airbag instructions for Canadian owners (in
French) ........................ 705
Headlight aim instructions for Canadian owners (in
French) ........................ 712
What to do if... (Trouble- shooting) ..................... 716
Alphabetical Index ........ 719
8When trouble arises
9Vehicle specifications
10For owners
Index
17Pictorial index
Precautions against winter season ......................................P.369
To prevent freezing (windshield wiper de-icer)
*...................P.519
Precautions against car wash
(Rain-sensing windshield wipers)
*.......................................P.555
Replacing the wiper insert .................................... ...............P.597
Fuel filler door ............................................... .....................P.236
Refueling method ............................................... ..................P.236
Fuel type/fuel tan k capacity .................................................P.667
Tires ....................................................................................P.578
Tire size/inflation pressure ................................... ................P.672
Winter tires/tire chain ........................................ ...................P.369
Checking/rotation/tire pressure warning system
*.................P.578
Coping with flat tires......................................... ....................P.640
Hood ....................................................................................P.567
Opening ........................................................ .......................P.567
Engine oil ..................................................... ........................P.668
Coping with overheat ........................................... ................P.659
Warning messages ..............................................................P.635
Headlights..................................................... ......................P.224
Turn signal lights ...............................................................P.217
Parking lights .....................................................................P.224
Daytime running lights .. ....................................................P.224
Side marker lights ............................................. .................P.224
Fog lights
*............................................................... ............P.231
LED accessory lights
*........................................................P.224
Stop lights/tail lights/turn s ignal lights ....................P.217, 224
Tail lights .................................................... ........................P.224
Light bulbs of the exterior lights for driving
(Replacing method: P.607, Watts: P.674)
E
F
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M
N
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P
711-3. Emergency assistance
1
For safety and security
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a low-
power radio transmitter and receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.
ANSI (American National
Standards Institute) C95.1
[1992]
NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
Safety information for
Safety Connect
1884-1. Before driving
WARNING
■When braking
●When the brakes are wet, drive
more cautiously.
Braking distance increases
when the brakes are wet, and
this may cause one side of the
vehicle to brake differently than
the other side. Also, the parking
brake may not securely hold the
vehicle.
●If the electroni cally controlled
brake system does not operate,
do not follow other vehicles
closely and avoid hills or sharp
turns that require braking.
In this case, braking is still pos-
sible, but the brake pedal
should be depressed more
firmly than usual. Also, the brak-
ing distance will increase. Have
your brakes fixed immediately.
●The brake system consists of 2
or more individual hydraulic sys-
tems; if one of the systems fails,
the other will still operate. In this
case, the brake pedal should be
depressed more firmly than
usual and the braking distance
will increase. Have your brakes
fixed immediately.
■If the vehicle becomes stuck
Do not spin the wheels exces-
sively when any of the tires is up
in the air, or the vehicle is stuck in
sand, mud, etc. This may damage
the driveline components or pro-
pel the vehicle forward or back-
ward, causing an accident.
NOTICE
■When driving the vehicle
●Do not depress t he accelerator
and brake pedals at the same
time during drivin g, as this may
restrain the hybrid system out-
put.
●Do not use the accelerator
pedal or depress the accelera-
tor and brake pedals at the
same time to hold the vehicle on
a hill.
■Avoiding damage to vehicle
parts
●Do not turn the steering wheel
fully in either direction and hold
it there for an extended period
of time.
Doing so may damage the
power steering motor.
●When driving over bumps in the
road, drive as slowly as possible
to avoid damaging the wheels,
underside of the vehicle, etc.
■If you get a flat tire while driv-
ing
A flat or damaged tire may cause
the following situations.
●It may be difficult to control your
vehicle.
●The vehicle will make abnormal
sounds or vibrations.
●The vehicle will lean abnor-
mally.
Hold the steering wheel firmly and
gradually depress the brake pedal
to slow down the vehicle.
Information on what to do in case
of a flat tire ( P.640)
■When encountering flooded
roads
Do not drive on a road that has
flooded after heavy rain, etc.
Doing so may cause the following
serious damage to the vehicle:
●Engine stalling
●Short in electrical components
●Engine damage caused by
water immersion
1944-1. Before driving
■Before towing
Check that the fo llowing conditions
are met:
●Ensure that your vehicle’s tires
are properly inflated. ( P.672)
●Trailer tires are inflated according
to the trailer manufacturer’s rec-
ommendation.
●All trailer lights work as required
by law.
●All lights work each time you con-
nect them.
●The trailer ball is set at the proper
height for the coupler on the
trailer.
●The trailer is level when it is
hitched.
Do not drive if th e trailer is not
level, and check for improper
tongue weight, overloading, worn
suspension, or other possible
causes.
●The trailer cargo is securely
loaded.
●The rear view mirr ors conform to
all applicable fede ral, state/provin-
cial or local regulations. If they do
not, install rear view mirrors
appropriate for towing purposes.
Trailer towing
Your vehicle is designed
primarily as a passenger-
and-load-carrying vehicle.
Towing a trailer can have an
adverse impact on handling,
performance, braking, dura-
bility, and fuel consump-
tion. For your safety and the
safety of others, you must
not overload your vehicle or
trailer. You must also
ensure that you are using
appropriate towing equip-
ment, that the towing equip-
ment has been installed
correctly and used properly,
and that you employ the
requisite driving habits.
Vehicle-trailer stability and
braking performance are
affected by trailer stability,
brake performance and set-
ting, trailer brakes, the hitch
and hitch systems (if
equipped).
To tow a trailer safely, use
extreme care and drive the
vehicle in accordance with
your trailer’s characteris-
tics and operating condi-
tions.
Toyota warranties do not
apply to damage or mal-
function caused by towing a
trailer for commercial pur-
poses.
Contact your Toyota dealer for
further information about addi-
tional requirements such as a
towing kit, etc.
2004-1. Before driving
Please consult your dealer
when installing trailer lights, as
incorrect installation may cause
damage to the vehicle’s lights.
Please take care to comply with
your state’s laws when installing
trailer lights.
Your vehicle will handle differ-
ently when towing a trailer. Help
to avoid an accident, death or
serious injury, keep the follow-
ing in mind when towing:
Speed limits for towing a
trailer vary by state or prov-
ince. Do not exceed the
posted towing speed limit.
Toyota recommends that the
vehicle-trailer speed limit is 65
mph (104 km/h) on a flat,
straight, dry road. Do not
exceed this limit, the posted
towing speed limit or the
speed limit for your trailer as
set forth in your trailer owner’s
manual, whichever is lowest.
Instability of the towing vehi-
cle-trailer combination (trailer
sway) increases as speed increases. Exceeding speed
limits may cause loss of con-
trol.
Before starting out, check the
trailer lights, tires and the
vehicle-trailer connections.
Recheck after driving a short
distance.
Practice turning, stopping and
reversing with the trailer
attached in an area away
from traffic until you become
accustomed to the feel of the
vehicle-trailer combination.
Reversing with a trailer
attached is difficult and
requires practice. Grip the
bottom of the steering wheel
and move your hand to the
left to move the trailer to the
left. Move your hand to the
right to move the trailer to
right. (This is generally oppo-
site to reversing without a
trailer attached.) Avoid sharp
or prolonged turning. Have
someone guide you when
reversing to reduce the risk of
an accident.
As stopping distance is
increased when towing a
trailer, vehicle-to vehicle dis-
tance should be increased.
For each 10 mph (16 km/h) of
speed, allow at least one
vehicle and trailer length.
Avoid sudden braking as you
may skid, resulting in the
trailer jackknifing and a loss of
Connecting trailer lights
NOTICE
■Do not directly splice trailer
lights
Do not directly splice trailer lights.
Directly splicing trailer lights may
damage your vehicle’s electrical
system and cause a malfunction.
Trailer towing tips