RAV4 HEV_OM_OM0R058U_(U)
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Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
AudioOperating the Audio
(Main topics: Audio/visual, phone, Connected Services)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt, SRS airbag and headlight aim instructions for
Canadian owners
IndexSearch by symptom
Search alphabetically
5TABLE OF CONTENTS
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3
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6
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9
10
5-15.Phone settingsSetup............................. 485
5-16.What to do if... (Bluetooth
®)
Troubleshooting ............ 495
5-17.Connected Services over- view
Connected Services ...... 499
Type A: Function achieved by using a smartphone or DCM.................................... 500
Type B: Function achieved by using DCM and the system
.................................... 502
Type C: Function achieved by using DCM.............. 503
Type D: Function achieved by using DCM and a smart-
phone .......................... 506
5-18.Connected Services opera- tion
Toyota Apps .................. 508
5-19.Setup Toyota Apps settings .... 512
6-1. Using the air conditioning
system and defogger
Automatic air conditioning
system ......................... 514
Heated steering wheel/seat heaters/seat ventilators 521
6-2. Using the interior lights Interior lights list ............ 524
6-3. Using the storage features List of storage features . 527Luggage compartment fea-
tures ............................ 531
6-4. Using the other interior fea- tures
Other interior features ... 536
Garage door opener ...... 546
7-1. Maintenance and care Cleaning and protecting the vehicle exterior ............ 554
Cleaning and protecting the vehicle interior ............. 557
7-2. Maintenance Maintenance requirements.................................... 560
General maintenance .... 561
Emission inspection and maintenance (I/M) programs.................................... 564
7-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ............................. 565
Hood .............................. 567
Positioning a floor jack .. 568
Engine compartment ..... 570
12-volt battery................ 576
Tires .............................. 578
Tire inflation pressure .... 587
Wheels .......................... 589
Air conditioning filter ...... 591
Cleaning the hybrid battery (traction battery) air intake
vent and filter ............... 593
Wiper insert replacement .................................... 597
6Interior features
7Maintenance and care
6TABLE OF CONTENTS
Wireless remote control/elec-tronic key battery ......... 600
Checking and replacing fuses .................................... 603
Headlight aim ................ 606
Light bulbs..................... 607
8-1. Essential information Emergency flashers ...... 616
If your vehicle has to be stopped in an emergency
.................................... 617
If the vehicle is submerged or water on the road is rising
.................................... 618
8-2. Steps to take in an emer- gency
If your vehicle needs to be
towed........................... 619
If you think something is wrong .......................... 623
If a warning light turns on or a warning buzzer sounds 624
If a warning message is dis- played.......................... 635
If you have a flat tire...... 640
If the hybrid system will not start ............................. 649
If you lose your keys ..... 650
If the fuel filler door cannot be opened ........................ 651
If the electronic key does not operate properly (vehicles
with smart key system) 652
If the 12-volt battery is dis- charged ....................... 654If your vehicle overheats
659
If the vehicle becomes stuck .................................... 662
9-1. Specifications Maintenance data (fuel, oil level, etc.) .................... 666
Fuel information............. 675
Tire information ............. 677
9-2. Customization Customizable features... 687
9-3. Initialization Items to initialize ............ 699
10-1.For owners Reporting safet y defects for
U.S. owners ................. 702
Reporting safet y defects for
Canadian owners ........ 703
Seat belt instructions for Canadian owners (in
French) ........................ 703
SRS airbag instructions for Canadian owners (in
French) ........................ 705
Headlight aim instructions for Canadian owners (in
French) ........................ 712
What to do if... (Trouble- shooting) ..................... 716
Alphabetical Index ........ 719
8When trouble arises
9Vehicle specifications
10For owners
Index
9
work properly or the danger that
it may work in situations where it
should not be working.
The installation of a mobile two-
way radio system in your vehicle
could affect electronic systems
such as:
Hybrid system
Multiport fuel injection sys-
tem/sequential multiport fuel
injection system
Toyota Safety Sense 2.0
Anti-lock brake system
SRS airbag system
Seat belt pretensioner system
Be sure to check with your
Toyota dealer for precautionary
measures or special instructions
regarding installation of a mobile
two-way radio system.
High voltage parts and cables
on the Hybrid Electric Vehicles
emit approximately the same
amount of electromagnetic
waves as the conventional gas-
oline powered vehicles or home
electronic appliances despite of
their electromagnetic shielding.
Unwanted noise may occur in
the reception of the mobile two-
way radio. The vehicle is equipped with
sophisticated computers that will
record certain data, such as:
• Engine speed/ Electric motor
speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving assist systems
• Images from the cameras Your vehicle is equipped with
cameras. Contact your
Toyota dealer for the location
of recording cameras.
• Hybrid battery (traction bat- tery) status
The recorded data varies
according to the vehicle grade
level and options with which it is
equipped.
These computers do not record
conversations or sounds, and
only record images outside of
the vehicle in certain situations.
Data Transmission
Your vehicle may transmit the data
recorded in these computers to
Toyota without notification to you.
Data usage
Toyota may use the data recorded
in this computer to diagnose mal-
functions, conduct research and
development, and improve quality.
Toyota will not disclose the
recorded data to a third party
except:
Installation of a mobile
two-way radio system
Vehicle data recording
721-4. Hybrid system
1-4.Hybrid system
The illustration is an example for explanation and may differ from the actual
item.
Gasoline engine
Front electric motor (traction motor)
Rear electric motor (traction motor)
■When stopped/during start
off
The gasoline engine stops
*
when the vehicle is stopped.
During start off, the electric
motor (traction motor) drives the
vehicle. At slow speeds or when traveling down a gentle slope,
the engine is stopped
* and the
electric motor (traction motor) is
used.
When the shift lever is in N, the
hybrid battery (traction battery)
is not being charged.
Hybrid system features
Your vehicle is a Hybrid Electric Vehicle. It has characteristi cs
different from conventional vehicles. Be sure you are closely
familiar with the characteristics of your vehicle, and operate it
with care.
The hybrid system combines the use of a gasoline engine and
an electric motor (traction motor) according to driving condi-
tions, improving fuel efficiency and reducing exhaust emis-
sions.
System components
A
B
C
731-4. Hybrid system
1
For safety and security
*: When the hybrid battery (traction battery) requires charging or the
engine is warming up, etc., the
gasoline engine will not automati-
cally stop. ( P.73)
■During normal driving
The gasoline engine is predomi-
nantly used. The electric motor
(traction motor) charges the
hybrid battery (traction battery)
as necessary.
■When accelerating sharply
When the accelerator pedal is
depressed heavily, the power of
the hybrid battery (traction bat-
tery) is added to that of the gas-
oline engine via the electric
motor (traction motor).
■When braking (regenera-
tive braking)
The wheels operate the electric
motor (traction motor) as a
power generator, and the hybrid
battery (traction battery) is
charged.
■Regenerative braking
In the following si tuations, kinetic
energy is converted to electric
energy and deceleration force can
be obtained in conjunction with the
recharging of the hybrid battery
(traction battery).
●The accelerator pedal is released
while driving with the shift lever in
D or S.
●The brake pedal is depressed
while driving with the shift lever in
D or S.
■EV indicator
The EV indicator comes on when the vehicle is driven using only the
electric motor (traction motor) or the
gasoline engine is stopped.
The on/off operation of the EV indi-
cator can be changed. (
P.107)
■Conditions in which the gaso-
line engine may not stop
The gasoline engine starts and
stops automatically. However, it
may not stop automatically in the
following conditions
*:
●During gasoline engine warm-up
●During hybrid battery (traction bat-
tery) charging
●When the temperature of the
hybrid battery (traction battery) is
high or low
●When the heater is switched on
*: Depending on the circumstances, the gasoline engine may also not
stop automatically in other situa-
tions.
■Charging the hybrid battery
(traction battery)
As the gasoline engine charges the
hybrid battery (trac tion battery), the
battery does not need to be charged
from an outside source. However, if
the vehicle is left parked for a long
time the hybrid battery (traction bat-
tery) will slowly dis charge. For this
reason, be sure to drive the vehicle
at least once every few months for
at least 30 minutes or 10 miles (16
km). If the hybrid battery (traction
battery) becomes fully discharged
and you are unabl e to start the
hybrid system, contact your Toyota
dealer.
741-4. Hybrid system
■Charging the 12-volt battery
P.656
■After the 12-volt battery has dis-
charged or when the terminal
has been removed and installed
during replace, etc.
The gasoline engine may not stop
even if the vehicle is being driven by
the hybrid battery (traction battery).
If this continues for a few days, con-
tact your To yota dealer.
■Sounds and vibrations specific
to a Hybrid Electric Vehicle
There may be no engine sound or
vibration even though the vehicle is
able to move with the “READY” indi-
cator is illuminate d. For safety,
make sure to shift the shift lever to P
and apply the parking brake when
parked.
The following sounds or vibrations
may occur when the hybrid system
is operating and are not a malfunc-
tion:
●Motor sounds may be heard from
the engine compartment.
●Sounds may be heard from the
hybrid battery (traction battery)
under the rear seats when the
hybrid system starts or stops.
●Relay operating sounds such as a
snap or soft clank will be emitted
from the hybrid battery (traction
battery), under the rear seats,
when the hybrid system is started
or stopped.
●Sounds from the hybrid system
may be heard when the back door
is open.
●Sounds may be heard from the
transmission when the gasoline
engine starts or stops, when driv-
ing at low speeds, or during idling.
●Engine sounds may be heard
when accelerating sharply.
●Sounds may be heard due to
regenerative braking when the
brake pedal is dep ressed or as
the accelerator pedal is released.
●Vibration may be felt when the
gasoline engine starts or stops.
●Cooling fan sounds may be heard
from the air intake vent under the
rear seat.
■Maintenance, repair, recycling,
and disposal
Contact your Toyota dealer regard-
ing maintenance, repair, recycling
and disposal. Do n ot dispose of the
vehicle yourself.
When driving with the gasoline
engine stopped, a sound, which
changes in accordance with the
driving speed, will be played in
order to warn people nearby of
the vehicle’s approach. The
sound will stop when the vehicle
speed exceeds approximately
22 mph (35 km/h).
■Acoustic Vehicle Alerting Sys-
tem
In the following cases, the Acoustic
Vehicle Alerting System may be dif-
ficult for surrounding people to hear.
●In very noisy areas
●In the wind or the rain
Also, as the Acoust ic Vehicle Alert-
ing System is installed on the front
of the vehicle, it may be more diffi-
cult to hear from the rear of the vehi-
cle compared to the front.
■If “Proximity Notification Sys-
tem Malfunction Visit Your
Dealer” is displayed on the
multi-information display
The system may be malfunctioning.
Have the vehicle inspected by your
Toyota dealer.
Acoustic Vehicle Alerting
System
751-4. Hybrid system
1
For safety and security
*: This function can only be used in
the mainland U.S.A. It cannot be
used in other states and territo-
ries, including Alaska and Hawaii.
This system operates based on
the driving situation and traffic
information to enhance fuel
economy.
For details about Predictive effi-
cient drive, refer to “NAVIGA-
TION AND MULTIMEDIA
SYSTEM OWNER’S MANUAL”.
■Predictive deceleration sup-
port
When the vehicle approaches
to predictive deceleration sup-
port points registered in the
navigation system, the “Refer-
ence operation range” ( ) of
the ECO Accelerator Guid-
ance ( P.103) on the multi-
information display will be
turned off to encourage the
driver to reduce excessive
acceleration.
The engine braking force will be increased according to the
driving conditions to more effi-
ciently charge the hybrid bat-
tery (traction battery) after the
accelerator pedal is released.
■Predictive SOC* control
The following types of control
are performed based on data
such as road and traffic informa-
tion during route guidance by
the navigation system to help
ensure that the vehicle effi-
ciently uses electricity.
When there is a long downhill
slope along the route, the sys-
tem reduces the hybrid bat-
tery (traction battery) level
before reaching the slope to
help ensure charging capacity
for regenerative braking while
traveling downhill.
When traffic congestion is
predicted along the route, the
system helps ensure a certain
battery level before reaching
congested roads to reduce
the frequency of starting the
engine to charge the hybrid
battery (traction battery) due
to low battery levels.
*: SOC means state of charge
Predictive efficient drive
(vehicles with navigation
system)
*
A