1
2
3
4
5
6
7
8
9
9
HIGHLANDER HV_U
Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt, SRS airbag and headlight aim instructions for
Canadian owners
IndexSearch by symptom
Search alphabetically
4TABLE OF CONTENTS
Hood ..................................412
Positioning a floor jack ....... 413
Engine compartment .......... 414
12-volt battery .................... 419
Tires ................................... 422
Tire inflation pressure......... 434
Wheels ............................... 436
Air conditioning filter ........... 437
Cleaning the hybrid battery (trac- tion battery) air intake vents
and filter ........................... 439
Electronic key battery ......... 442
Checking and replacing fuses ......................................... 444
Headlight aim ..................... 446
Light bulbs .......................... 447
7-1. Essential information Emergency flashers ........... 456
If your vehicle has to be stopped in an emergency .............. 456
If the vehicle is submerged or water on the road is rising
......................................... 457
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................... 459
If you think something is wrong ......................................... 462
If a warning light turns on or a warning buzzer sounds .... 464
If a warning message is dis- played .............................. 474
If you have a flat tire ........... 479
If the hybrid system will not start ......................................... 492
If you lose your keys .......... 493
If the fuel filler door cannot be opened ............................. 494If the electronic key does not
operate properly............... 495
If the 12-volt battery is dis- charged ............................ 497
If your vehicle overheats .... 502
If the vehicle becomes stuck ......................................... 506
8-1. Specifications Maintenance data (fuel, oil level, etc.) .................................. 508
Fuel information ................. 516
Tire information .................. 518
8-2. Customization Customizable features ....... 528
8-3. Initialization Items to initialize ................ 540
9-1. For owners Reporting safety defects for U.S. owners ............................. 542
Reporting safety defects for Canadian owners ............. 542
Seat belt instructions for Cana- dian owners (in French) ... 543
SRS airbag instructions for Canadian owners (in French)......................................... 544
Headlight aim instructions for Canadian owners (in French)
........ ................................. 551
What
to do if... (Troubleshooting)
......................................... 554
Alphabetical Index.............. 557
7When trouble arises
8Vehicle specifications
9For owners
Index
13Pictorial index
Precautions for winter season.............................................. P.330
To prevent freezing (windshiel d wiper de-icer) ..................... P.342
Precautions for car wash
*.................................................... P.399
Fuel filler door ............................................... ..................... P.240
Refueling method ............................................... .................. P.240
Fuel type/fuel tan k capacity ................................... .............. P.509
Tires.......................................................... ........................... P.422
Tire size/inflation pressure ................................... ........ P.422, 513
Winter tires/tire chains ....................................... .................. P.330
Checking/rotation/tire pressur e warning system ..................P.422
Coping with flat tires......................................... .................... P.479
Hood ........................................................... ......................... P.412
Opening ............................................................................... P.412
Engine oil ..................................................... ........................ P.510
Coping with overheating ...................................................... P.502
Warning messages ............................................... ............... P.474
Front turn signal lights/parking lights
*................... P.222P.229
Parking lights
*............................................................... ..... P.229
Headlights/daytime running lights
*.................................. P.229
Headlights..................................................... ...................... P.229
Daytime running lights .. .................................................... P.229
Front side marker lights ....................................... ............. P.229
Parking lights
*/daytime running lights*........................... P.229
Front fog lights ............................................... .................... P.235
Stop/tail lights ............................................... ..................... P.229
Tail lights.................................................... ......................... P.229
Back-up lights
Shifting the shift lever to R ................................................... P.219
Light bulbs of the exterior lights for driving
(Replacing method: P.447, Watts: P.514)
691-3. Emergency assistance
1
For safety and security
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answer-
ing agent will determine your
vehicle’s location, assess the
emergency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa- tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a
low-power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.
ANSI (American National
Standards Institute) C95.1
[1992]
NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
Safety information for
Safety Connect
972-1. Instrument cluster
2
Vehicle status information and indicators
the engine stops.
“Total”
• “Average Speed”: Displays the
average vehicle speed since the
display was reset
*
• “Distance”: Displ ays the distance
driven since the display was
reset
*
• “Total Time”: Displays the elapsed
time since the display was reset
*
*
: To reset, display the desired item
and press and hold .
■Energy monitor
P. 1 1 7
■Tire pressure
P. 4 2 4
■AWD Control (if equipped)
The illustration used is intended as
an example, and may differ from the
image that is actually displayed on
the multi-information display.
Torque distribution display
Displays the drive status of each
wheel in 6 steps from 0 to 5.
G-force display*
Displays the size and direction of
the G-force applie d to the vehicle
via changes to the position of the ball on the display.
Maximum G-force course*
This item is linke
d with the G-force
display and the co urse of the past
movement of the ball is displayed.
Press and hold to reset the
record.
Wheel spin display
When a tire is spi nning, its icon on
the display changes its color and
blinks.
*: This item is displayed only when driving mode is set to sport mode.
■Tire pressure
• It may take a few minutes to dis-
play the tire inflation pressure
after the power switch is turned to
ON. It may also take a few min-
utes to display the tire inflation
pressure after infl ation pressure
has been adjusted.
• “---” may be displayed if the tire position information cannot be
determined due to unfavorable
radio wave conditions.
• Tire inflation pressure changes with temperature. The displayed
values may also be different from
the values measured using a tire
pressure gauge.
■Changing settings
Use the meter control switches
on the steering wheel to change
settings.
1 Press or of the meter
control switch to select .
Settings display ( )
1072-1. Instrument cluster
2
Vehicle status information and indicators
Displays the size and direction of
the G-force applied to the vehicle
via changes to the position of the
ball on the display.
Maximum G-force course*
This item is linke d with the G-force
display and the course of the past
movement of the ball is displayed.
Press and hold to reset the
record.
Wheel spin display
When a tire is spin ning, its icon on
the display change s its color and
blinks.
*: This item is displayed only when driving mode is set to sport mode.
■Safety system status
Enable/Disable the following
systems:
PCS (Pre-Collision system)
( P.249)
Intuitive parking assist (if
equipped) ( P.292)
BSM (Blind Spot Monitor)
( P.286)
RCTA (Rear Cross Traffic
Alert) ( P.301)
■Tire pressure
• It may take a few minutes to dis- play the tire inflation pressure
after the power switch is turned to
ON. It may also take a few min-
utes to display the tire inflation
pressure after inflation pressure
has been adjusted.
• “---” may be disp layed if the tire
position information cannot be
determined due to unfavorable
radio wave conditions. • Tire inflation pressure changes
with temperature. The displayed
values may also be different from
the values measured using a tire
pressure gauge.
■Changing settings
Use the meter control switches
on the steering wheel to change
settings.
1 Press or of the meter
control switch to select .
2 Press or of the meter
control switch to select the
desired item to be custom-
ized.
3 Press or press and hold .
The available settings will differ
depending on if is pressed or
pressed and held. Follow the
instructions on the display.
■Setting items
LTA (Lane Tracing Assist)
( P.260)
Press and hold to change the
settings of the following items:
• “Lane Center”
Select to enable /disable the lane
centering function.
• “Sensitivity”
Select to set the warning sensitivity.
• “Sway Warning”
Select to enable/disable the vehicle
sway warning.
• “Sway Sensitivity”
Settings display ( )
1964-1. Before driving
NOTICE
■When parking the vehicle
Always set the parking brake and
shift the shift lever to P. Failure to
do so may cause the vehicle to
move or the vehi cle may acceler-
ate suddenly if the accelerator
pedal is accidentally depressed.
■Avoiding damage to vehicle
parts
●Do not turn the steering wheel
fully in either direction and hold
it there for an extended period
of time.
Doing so may damage the
power steering motor.
●When driving over bumps on
the road, drive as slowly as pos-
sible to avoid damaging the
wheels, underside of the vehi-
cle, etc.
■If you get a flat tire while driv-
ing
A flat or damaged tire may cause
the following situations. Hold the
steering wheel firmly and gradu-
ally depress the brake pedal to
slow down the vehicle.
●It may be difficult to control your
vehicle.
●The vehicle will make abnormal
sounds or vibrations.
●The vehicle will lean abnor-
mally.
Information on what to do in case
of a flat tire (
P.479)
■When encountering flooded
roads
Do not drive on a road that has
flooded after heavy rain etc.
Doing so may cause the following
serious damage to the vehicle:
●Engine stalling
●Short in electrical components
●Engine damage caused by
water immersion
In the event that you drive on a
flooded road and the vehicle is
flooded, be sure to have your Toy-
ota dealer check the following:
●Brake function
●Changes in quantity and quality
of oil and fluid used for the
engine, hybrid transaxle (front
and rear [AWD models]), etc.
●Lubricant condition for bearings
and suspension joints (where
possible), and the function of all
joints, bearings, etc.
2014-1. Before driving
4
Driving
■Matching trailer ball height to
trailer coupler height
No matter wh ich class of tow hitch
applies, for a m ore safe trailer
hookup, the trailer ball setup must
be the proper height for the coupler
on the trailer.
Coupler
Trailer ball
■Before towing
Check that the fo llowing conditions
are met:
●Ensure that your vehicle’s tires
are properly inflated. ( P.513)
●Trailer tires are inflated according
to the trailer manufacturer’s rec-
ommendation.
Trailer towing
Your vehicle is designed pri-
marily as a passen-
ger-and-load-carrying
vehicle. Towing a trailer can
have an adverse impact on
handling, performance,
braking, durability, and fuel
consumption. For your
safety and the safety of oth-
ers, you must not overload
your vehicle or trailer. You
must also ensure that you
are using appropriate tow-
ing equipment, that the tow-
ing equipment has been
installed correctly and used
properly, and that you
employ the requisite driv-
ing habits.
Vehicle-trailer stability and
braking performance are
affected by trailer stability,
brake performance and set-
ting, trailer brakes, the hitch
and hitch systems (if
equipped).
To tow a trailer safely, use
extreme care and drive the
vehicle in accordance with
your trailer’s characteris-
tics and operating condi-
tions.
Toyota warranties do not
apply to damage or mal-
function caused by towing a
trailer for commercial pur-
poses.
Contact your Toyota dealer
for further information
about additional require-
ments such as a towing kit,
etc.