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7-1. Essential information
Emergency flashers .......... 490
If your vehicle has
to be stopped in
an emergency ................. 491
If the vehicle is submerged
or water on the road is
rising ............................... 492
7-2. Steps to take in
an emergency
If your vehicle needs
to be towed ..................... 493
If you think something
is wrong........................... 496
If a warning light turns
on or a warning
buzzer sounds................. 497
If a warning message
is displayed ..................... 507
If you have a flat tire .......... 513
If the hybrid system will
not start ........................... 525
If the electronic key
does not operate
properly ........................... 527
If the 12-volt battery
is discharged ................... 530
If your vehicle
overheats ........................ 537
If the vehicle becomes
stuck................................ 5418-1. Specifications
Maintenance data
(fuel, oil level, etc.) .......... 544
Fuel information ................. 553
Tire information.................. 556
8-2. Customization
Customizable features ....... 569
8-3. Items to initialize
Items to initialize ................ 577
Reporting safety defects for
U.S. owners ............................. 580
Reporting safety defects for
Canadian owners ..................... 581
Seat belt instructions for
Canadian owners
(in French)................................ 582
SRS airbag instructions for
Canadian owners
(in French)................................ 583
What to do if...
(Troubleshooting) ..................... 594
Alphabetical index ...................... 597
7When trouble arises8Vehicle specifications
9For owners
Index
For information regarding the equipment listed below, refer to “NAV-
IGATION AND MULTIMEDIA SYSTEM OWNER’S MANUAL”.
• Navigation system
• Audio system
• Rear view monitor system• Toyota parking assist monitor
• Panoramic view monitor
• Connected Services

1513-1. Key information
3
Operation of each component
To take out the mechanical key,
slide the release lever and take
the key out.
The mechanical key can only be
inserted in one direction, as the
key only has grooves on one side.
If the key cannot be inserted in a
lock cylinder, turn it over and re-
attempt to insert it.
After using the mechanical key, store it in the electronic key. Carry the
mechanical key together with the electronic key. If the electronic key bat-
tery is depleted or the entry function does not operate properly, you will
need the mechanical key. (P. 527)
■Panic mode
■If you lose your keys
New genuine keys can be made by your Toyota dealer using the other
mechanical key and the key number stamped on your key number plate.
Keep the plate in a safe place such as your wallet, not in the vehicle.
Using the mechanical key
When is pressed for longer than
about one second, an alarm will sound
intermittently and the vehicle lights will
flash to deter any person from trying to
break into or damage your vehicle.
To stop the alarm, press any button on the
electronic key.

1523-1. Key information
■When riding in an aircraft
When bringing an electronic key onto an aircraft, make sure you do not press
any button on the electronic key while inside the aircraft cabin. If you are car-
rying an electronic key in your bag etc., ensure that the buttons are not likely
to be pressed accidentally. Pressing a button may cause the electronic key to
emit radio waves that could interfere with the operation of the aircraft.
■Conditions affecting operation
P. 167
■Electronic key battery depletion
●The standard battery life is 1 to 2 years.
●If the battery becomes low, an alarm will sound in the cabin when the hybrid
system stops.
●As the electronic key always receives radio waves, the battery will become
depleted even if the electronic key is not used. The following symptoms indi-
cate that the electronic key battery may be depleted. Replace the battery
when necessary. (P. 470)
• The smart key system or the wireless remote control does not operate.
• The detection area becomes smaller.
• The LED indicator on the key surface does not turn on.
●To reduce key battery depletion when the electronic key is to not be used for
long periods of time, set the electronic key to the battery-saving mode.
(P. 166)
●To avoid serious deterioration, do not leave the electronic key within 3 ft. (1
m) of the following electrical appliances that produce a magnetic field:
•TVs
• Personal computers
• Cellular phones, cordless phones and battery chargers
• Recharging cellular phones or cordless phones
• Table lamps
• Induction cookers
■Replacing the battery
P. 470
■Confirmation of the registered key number
The number of keys already registered to the vehicle can be confirmed. Ask
your Toyota dealer for details.
■If a wrong key is used
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5000480046004b00440051004c005600500011[

1613-2. Opening, closing and locking the doors
3
Operation of each component
■Trunk light
The trunk light turns on when the trunk is opened.
■Function to prevent the trunk being locked with the electronic key inside
●When all doors are locked, closing the trunk lid with the electronic key left
inside the trunk will sound an alarm.
In this case, the trunk lid can be opened by pressing the trunk release but-
ton on the trunk lid.
●If the spare electronic key is put in the trunk with all the doors locked, the
key confinement prevention function is activated so the trunk can be
opened. In order to prevent theft, take all electronic keys with you when
leaving the vehicle.
●If the electronic key is put in the trunk with all the doors locked, the key may
not be detected depending on the location of the key and the surrounding
radio wave conditions. In this case, the key confinement prevention function
cannot be activated, causing the doors to lock when the trunk is closed.
Make sure to check where the key is before closing the trunk.
●The key confinement prevention function cannot be activated if any one of
the doors is unlocked. In this case, open the trunk using the trunk opener.
■Open trunk warning buzzer
If the vehicle reaches a speed of 3 mph (5 km/h), the master warning light
flashes and a buzzer sounds to indicate that the trunk is not yet fully closed.
■Internal trunk release lever
■Using the mechanical key
The trunk can be also opened using the mechanical key. (P. 528)
■If the smart key system or the wireless remote control does not operate
properly
Use the mechanical key to unlock the trunk. (P. 528)
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53004f004800570048004700110003000b[P. 470)
■Customization
Some functions can be customized. (P. 569) The trunk lid can be opened by pulling up
the glow-in-the-dark lever located on the
inside of the trunk lid.
The lever will continue to glow for some
time after the trunk lid is closed.

1693-2. Opening, closing and locking the doors
3
Operation of each component
●The lock sensor may not work properly if it comes into contact with ice,
snow, mud, etc. Clean the lock sensor and attempt to operate it again.
●A sudden approach to the effective range or door handle may prevent the
doors from being unlocked. In this case, return the door handle to the origi-
nal position and check that the doors unlock before pulling the door handle
again.
●If there is another electronic key in the detection area, it may take slightly
longer to unlock the doors after the door handle is gripped.
●Fingernails may scrape against the door during operation of the door han-
dle. Be careful not to injure fingernails or damage the surface of the door.
*: This setting can be customized at your Toyota dealer.
■When the vehicle is not driven for extended periods
●To prevent theft of the vehicle, do not leave the electronic key within 6 ft. (2
m) of the vehicle.
●The smart key system can be deactivated in advance. (P. 569)
●Setting the electronic key to battery-saving mode helps to reduce key bat-
tery depletion. (P. 166)
■To operate the system properly
Make sure to carry the electronic key when operating the system. Do not get
the electronic key too close to the vehicle when operating the system from the
outside of the vehicle.
Depending on the position and holding condition of the electronic key, the key
may not be detected correctly and the system may not operate properly. (The
alarm may go off accidentally, or the door lock prevention function may not
operate.)
■If the smart key system does not operate properly
●Locking and unlocking the doors and trunk: Use the mechanical key.
(P. 527)
●Starting the hybrid system: P. 528
■Customization
Some functions can be customized. (P. 569)
■If the smart key system has been deactivated in a customized setting
●Locking and unlocking the doors and opening the trunk:
Use the wireless remote control or mechanical key. (P. 154, 160, 527)
●Starting the hybrid system and changing power switch modes: P. 528
●Stopping the hybrid system: P. 207

3965-4. Other interior features
■The wireless charger can be operated when
The power switch is in ACCESSORY or ON mode.
■Portable devices that can be charged
●Portable devices compatible with the Qi wireless charging standard can be
charged by the wireless charger. However, compatibility with all devices
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570003004a0058004400550044005100570048004800470011[
●The wireless charger is designed to supply low power electricity (5 W or
less) to a cellular phone, smartphone, or other portable device.
●However, portable devices, such as the following, can be charged with more
than 5 W.
• 7.5 W charging compatible iPhones can be charged at 7.5 W or less.
• Portable devices which conform to WPC Ver 1.2.4 can be charged at 10
W or less.
■Using the smart key system
During charging, when the smart key system searches for an electronic key,
charging may be temporarily suspended.
■If a cover or accessory is attached to the portable device
Do not charge a portable device if a cover or accessory which is not Qi com-
patible is attached. Depending on the type of cover and/or accessory
attached, it may not be possible to charge the portable device. If the portable
device is placed on the charging area and does not charge, remove the cover
and/or accessories.
■If interference is heard in AM radio broadcasts while charging
●Turn off the wireless charger and check if the noise is reduced. If noise is
reduced, press and hold the power supply switch of the wireless charger for
2 seconds. The frequency of the wireless charger is changed and noise may
be reduced. When the frequency is changed, the operation indicator light
will blink (orange) 2 times.
●Rapid charging for iPhones is performed using a specific radio wave fre-
quency.
Depending on the version of iOS installed, while the frequency is being
changed, rapid charging may not be performed.
■Charging precautions
While charging, the wireless charger and the portable device will become
warm. This is not a malfunction.
If a portable device becomes warm while charging and charging stops due to
the protection function of the portable device, wait until the portable device
cools down and charge it again.
Also, to decrease the temperature inside the wireless charger, a fan may
operate. This does not indicate a malfunction.

489
7When trouble arises
7-1. Essential information
Emergency flashers .......... 490
If your vehicle has
to be stopped in
an emergency ................. 491
If the vehicle is submerged
or water on the road is
rising ............................... 492
7-2. Steps to take in
an emergency
If your vehicle needs
to be towed ..................... 493
If you think something
is wrong .......................... 496
If a warning light turns
on or a warning
buzzer sounds ................ 497
If a warning message
is displayed ..................... 507
If you have a flat tire.......... 513
If the hybrid system will
not start ........................... 525
If the electronic key
does not operate
properly ........................... 527
If the 12-volt battery
is discharged ................... 530
If your vehicle
overheats ........................ 537
If the vehicle becomes
stuck ............................... 541

5277-2. Steps to take in an emergency
7
When trouble arises
■Doors
Using the mechanical key (P.
151) in order to perform the fol-
lowing operations (driver’s door
only):
Locks all doors
Closes the windows and the
moon roof
*1 (turn and
hold)
*2
Unlocks the door
Turning the key rearward unlocks the driver's door. Turning the key once
again unlocks the other doors.
Opens the windows and the moon roof*1 (turn and hold)*2
*1: If equipped
*2: This setting must be customized at your Toyota dealer.
If the electronic key does not operate
properly
If communication between the electronic key and vehicle is
interrupted (P. 167) or the electronic key cannot be used
because the battery is depleted, the smart key system and wire-
less remote control cannot be used. In such cases, the doors
and trunk can be opened and the hybrid system can be started
by following the procedure below.
Locking and unlocking the doors, unlocking the trunk and key
linked functions
1
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3
4