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1011-3. Emergency assistance
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For safety and security
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WARNING
■For your safety 
● Please drive safely.  
The function of this system is to assist you in making the Emer gency Call 
in case of accidents such as traffic accidents or sudden medica l emergen- 
cies,  and  it  does  not  protect  the  driver  or  passengers  in  any  w ay.  Please 
drive safely and fasten your seatbelts at all times for your sa fety. 
● In case of an emergency, make lives the top priority. 
● If  you  smell  anything  burning  or  other  unusual  smells,  leave  the  vehicle 
and evacuate to a safe area immediately. 
● If  the  airbags  deploy  when  the  system  is  operating  normally,  the  system 
makes  emergency call. The  system also  makes emergency call when  the 
vehicle  is  struck  from  the  rear  or  rolls  over,  even  if  the  airb ags  do  not 
deploy. 
● For safety, do not make the Emergency Call while driving.  
Making calls during driving may cause mishandling of the steeri ng  wheel, 
which may lead to unexpected accidents.  
Stop  the vehicle  and confirm the  safety of  your surroundings  be fore  mak- 
ing the Emergency Call. 
● When  changing  fuses,  please  use  the  specified  fuses.  Using  other  fuses 
may cause ignition or smoke in the circuit and lead to a fire. 
● Using  the  system  while  there  is  smoke  or  an  unusual  smell  may  cause  a 
fire. Stop using the system immediately and consult any authori zed Toyota 
retailer or Toyota authorized repairer, or any reliable repaire r. 
     
        
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1181-4. Hybrid system
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Hybrid system features
The illustration is an example for explanation and may differ from the 
actual item. 
Gasoline engine 
Electric motor (traction motor)
Your  vehicle  is  a  Hybrid  Electric  Vehicle.  It  has  characteristi cs 
different  from  conventional  vehicles.  Be  sure  you  are  closely 
familiar  with  the  characteristics  of  your  vehicle,  and  operate  it 
with care. 
The  hybrid  system  combines  the  use  of  a  gasoline  engine  and 
an  electric  motor  (traction  motor)  according  to  driving  condi- 
tions,  improving  fuel  efficiency  and  reducing  exhaust  emis-
sions.  
     
        
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1191-4. Hybrid system
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For safety and security
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◆When stopped/during start off  
The  gasoline  engine  stops*  when  the  vehicle  is  stopped.  During 
start  off,  the  electric  motor  (traction  motor)  drives  the  vehic le.  At 
slow  speeds  or  when  traveling  down  a  gentle  slope,  the  engine  i s 
stopped* and the electric motor (traction motor) is used. 
When  shift  lever  is  in  N,  the  hybrid  battery  (traction  battery)   is  not 
being charged.
*: When  the  hybrid  battery  (traction  battery)  requires  charging  o r the  engine 
is warming up, etc., the gasoline engine will not automatically  stop.  
( P. 120)
◆During normal driving 
The  gasoline  engine  is  predominantly  used.  The  electric  motor 
(traction motor) charges the hybrid battery (traction battery)  as nec- 
essary.
◆When accelerating sharply 
When the accelerator pedal is depressed heavily, the power of t he 
hybrid  battery  (traction  battery)  is  added  to  that  of  the  gasol ine 
engine via the electric motor (traction motor).
◆When braking (regenerative braking) 
The  wheels  operate  the  electric  motor  (traction  motor)  as  a  pow er 
generator, and the hybrid battery (traction battery) is charged . 
When  driving  with  the  gasoline  engine  stopped,  a  sound,  which 
changes in accordance with the driving speed, will be played in  order 
to warn people nearby of the vehicle’s approach. The sound will  stop 
when the vehicle speed exceeds approximately 25 km/h (15 mph).
Acoustic vehicle alerting system 
     
        
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1201-4. Hybrid system
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■Regenerative braking 
● In the following situations, kinetic energy is converted to electric energy and 
deceleration force can be obtained in conjunction with the rech arging of the 
hybrid battery (traction battery). 
• The accelerator pedal is released while driving with the shift  lever in D, B 
(2ZR-FXE engine) or S (M20A-FXS engine). 
• The  brake  pedal  is  depressed  while  driving  with  the  shift  leve r  in  D,  B 
(2ZR-FXE engine) or S (M20A-FXS engine). 
● While the GPF system (P. 531) is operating to regenerate the exhaust gas 
filter, the hybrid battery (traction battery) may not be rechar ged. 
■ EV indicator 
■ Conditions in which the gasoline engine may not stop 
The gasoline engine starts and stops automatically. However, it  may not stop 
automatically in the following conditions*: 
● During gasoline engine warm-up 
● During hybrid battery (traction battery) charging 
● When the temperature of the hybrid battery (traction battery) is high or low 
● When the heater is switched on
*: Depending  on  the  circumstances,  the  gasoline  engine  may  also  not  stop 
automatically in situations other than those above. 
■ Charging the hybrid battery (traction battery) 
As  the  gasoline  engine  charges  the  hybrid  battery  (traction  bat tery),  the  bat- 
tery  does  not  need  to  be  charged  from  an  outside  source.  Howeve r,   if   t h e 
vehicle  is  left  parked  for  a  long  time  the  hybrid  battery  (trac tion  battery)  will 
slowly  discharge.  For  this  reason,  be  sure  to  drive  the  vehicle   at  least  once 
every  few  months  for  at  least  30  minutes  or  16 km  (10  miles).  If   the  hybrid 
battery (traction battery) becomes fully discharged and you are  unable to start 
the hybrid system, contact any authorized Toyota retailer or To yota authorized 
repairer, or any r eliable repairer. 
The  EV  indicator  comes  on  when  the 
vehicle  is  driven  using  only  the  electric 
motor  (traction  motor)  or  the  gasoline 
engine is stopped. 
     
        
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1211-4. Hybrid system
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For safety and security
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■ Charging the 12-volt battery 
 P. 752 
■ After  the  12-volt  battery  has  discharged  or  when  the  terminal  has  been 
removed and installed during exchange, etc. 
The  gasoline  engine  may  not  stop  even  if  the  vehicle  is  being  d riven  by  the 
hybrid  battery  (traction  battery).  If  this  continues  for  a  few  days,  contact  any 
authorized  Toyota  retailer  or  Toyota  authorized  repairer,  or  an y  reliable 
repairer. 
■ Sounds and vibrations specific to a Hybrid Electric Vehicle 
There may be no engine sound or vibration even though the vehic le is able to 
move with the “READY” indicator is illuminated. For safety, app ly the parking 
brake and make sure to shift the shift lever to P when parked. 
The  following  sounds  or  vibrations  may  occur  when  the  hybrid  sy stem  is 
operating and are not a malfunction: 
● Motor sounds may be heard from the engine compartment. 
● Sounds  may  be  heard  from  the  hybrid  battery  (traction  battery) when  the 
hybrid system starts or stops. 
● Relay operating sounds such as a snap or soft clank will be emitted from the 
hybrid battery (traction battery), behind the rear seats, when  the hybrid sys- 
tem is started or stopped. 
● Sounds from the hybrid system may be heard when the back door is open. 
● Sounds  may  be  heard  from  the  transmission  when  the  gasoline  engine 
starts or stops, when driving at low speeds, or during idling. 
● Engine sounds may be heard when accelerating sharply. 
● Sounds may be heard due to regenerative braking when the brake pedal is 
depressed or as the accelerator pedal is released. 
● Vibration may be felt when the gasoline engine starts or stops. 
● Cooling fan sounds may be heard from the air intake vent. (P. 124) 
     
        
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1251-4. Hybrid system
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For safety and security
C-HR_HV_OM_Europe_OM10720E
■If  a  warning  light  comes  on,  a  warning  message  is  displayed,  or the 
12-volt battery is disconnected 
The hybrid system may not start. In this case, try to start the  system again. If 
the  “READY”  indicator  does  not  come  on,  contact  any  authorized  To y o t a 
retailer or Toyota authorized repairer, or any reliable repaire r. 
■ Running out of fuel 
When the vehicle has run out of fuel and the hybrid system cann ot be started, 
refuel  the  vehicle  with  at  leas t  enough  gasoline  to  make  the  low  fuel  level 
warning  light  ( P.  685)  go  off.  If  there  is  only  a  small  amount  of  fuel,  the 
hybrid system may not be able to start. (The standard amount of  fuel is about 
7.5 L [2.0 gal., 1.7 Imp.gal.], when the vehicle is on a level  surface. This value 
may  vary  when  the  vehicle  is  on  a  slope. Add  extra  fuel  when  th e  vehicle  is 
inclined.) 
■ Electromagnetic waves 
● High  voltage parts  and cables on Hybrid Electric Vehicles incorporate  elec- 
tromagnetic  shielding,  and  therefore  emit  approximately  the  sam e  amount 
of  electromagnetic  waves  as  conventional  gasoline  powered  vehic les  or 
home electronic appliances. 
● Your  vehicle  may  cause  sound  interference  in  some  third  party-produced 
radio parts. 
■ Hybrid battery (traction battery) 
The hybrid battery (traction battery) has a limited service lif e. The lifespan of 
the  hybrid  battery  (traction  battery)  can  change  in  accordance  with  driving 
style and driving conditions. 
■ Declaration of conformity 
This model conforms to hydrogen emissions according to regulati on ECE100 
(Battery electric vehicle safety). 
     
        
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1662. Instrument cluster
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Gauges and meters
The units used on the speedometer may differ  depending on the tar- 
get region. 
Hybrid System Indicator
Displays hybrid system output or regeneration level.
Multi-information display
Presents the driver with a variety of driving-related data. ( P. 170) 
Displays warning messages in case of a malfunction. ( P. 692)
Speedometer
Displays the vehicle speed.
Fuel gauge
Displays the quantity of fuel remaining in the tank.
Outside temperature display
Displays the outside temperature within the range of -40°C (-40°F) to 50°C 
(122°F).  Low  outside  temperature  indicator  comes  on  when  the  am bient 
temperature is 3°C (37°F) or lower. 
     
        
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1682. Instrument cluster
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■The meters and display illuminate when 
The power switch is turned to ON mode. 
■ Hybrid System Indicator 
Eco area  
Shows that the vehicle is being  driven in an Eco-friendly manner. 
Power area  
Shows  that  an  Eco-friendly  driving  range  is  being  exceeded  (dur ing  full 
power driving, etc.) 
● In the following situation, the Hybrid System Indicator does not operate. 
• “READY” indicator is not illuminated. 
• The shift position is in a range P, R or N. 
● By  keeping  the  indicator  needle  within  Eco  area,  more  Eco-friendly  driving 
can be achieved. 
● Charge  area  indicates  regeneration*  status.  Regenerated  energy  will  be 
used to charge the hybrid battery (traction battery).
*: When  used  in  this  manual,  “regeneration”  refers  to  the  conver sion  of 
energy created by the movement of the vehicle into electrical e nergy. 
Charge area  
Shows  that  energy  is  being  recovered
via the regenerative brake. 
Hybrid Eco area  
Shows  that  gasoline  engine  power  is 
not being used very often. 
The  gasoline  engine  will  automatically 
stop  and  restart  under  various  condi- 
tions.