MYSUBARU
Whether you’re on the road or planning adventures, the MySubaru app makes loving every
part of owning your Subaru easy. Although the mobile app is great when you are on the go,
you can also visit www.MySubaru.com from your computer to access the same functions
and to aid in planning your trip before you leave.
You can download the MySubaru app from the Google Play Store or
the Apple App Store on your phone by searching MySubaru.
By creating an account, you can:
• Schedule service with a Preferred Subaru Retailer
• Get vehicle service reminders, recall alerts, and exclusive
coupons
• Track and record your service history
• Access resources like your owner’s manuals, how to videos and
more
• Have access to SUBARU STARLINK
®Safety and Security features (must have an active
SUBARU STARLINK®subscription)
• Get help from 24-hour roadside assistance (24-hour roadside is included in standard
3-year warranty, and after 3 years with a Concierge package)
Service Appointment Scheduler
The SUBARU STARLINK®Service
Appointment Scheduler can help you set an
appointment from the MySubaru website,
Mobile App or the vehicle’s Touchscreen.
Getting your Subaru vehicle to the Subaru
professionals for service is easy, no matter
where you are. If you are away from your
preferred Subaru Retailer for service, you can
always use Service Appointment Scheduler to
locate any of our certified Subaru Retailers
near your location.
SUBARU STARLINK
®Service Appointment
Scheduler on your Touchscreen is a
convenient way to set a service appointment.
Simply select the MySubaru icon on the Home
screen and choose “Make an Appointment” to get started.
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SAFETY AND SECURITY OVERVIEW
STARLINK®Safety and Security services* are designed to help in your time of need. These
include Advanced Automatic Collision Notification, SOS Emergency Assistance, Enhanced
Roadside Assistance, Stolen Vehicle Recovery, the added convenience of Remote Engine
Start with Climate Control, and so much more.
With the SUBARU STARLINK
®system integrated into your vehicle, advanced safety and
security technology is just a button press away. The SUBARU STARLINK®experience
includes in-vehicle call center support, maintenance and diagnostic alerts as well as
remote services that keep you connected to your Subaru vehicle.
Located in the overhead console of most Subaru vehicles are the red SOS
and blue
i-button. Both buttons link you to the SUBARU STARLINK®call centers that are
there to support you 24 hours a day, 7 days a week.
The SOS button
is for SOS Emergency Assistance.
The i-button
is for Enhanced Roadside Assistance or Concierge (if subscribed).
• Press the SOS button
for SOS Emergency Assistance.*
• Press the i-button
for Enhanced Roadside Assistance* or Concierge* (if
subscribed).*
• To cancel a SOS Emergency Assistance, Enhanced Roadside Assistance or a Concierge
call, press and hold the same button for approximately two seconds or select the “End
Call” button if displayed on the Touchscreen.
Head towww.Subaru.com/STARLINKto see all the SUBARU
STARLINK
®subscription services and packages.
* Access to STARLINK®Safety and Security services requires an active
STARLINK®subscription. Not available in all States. See retailer for details.
Remote Engine Start available on keyless access with push-button start
vehicles. Remote Engine Start with Climate Control is available on select
models only. Not available on vehicles with manual transmission. See
Retailer for details or visit the STARLINK
®page on Subaru.com to learn
more.
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ENROLLMENT
To enroll in SUBARU STARLINK®and access remote services, a MySubaru account is
required. MySubaru is the Subaru owner website that allows you to access vehicle remote
services, user preferences, diagnostic alerts and other useful features enabled by your
STARLINK
®Safety Plus, STARLINK®Security Plus and STARLINK®Concierge
subscription.
Your retailer may have created an account for you during the delivery process. However,
you can also create a MySubaru account atwww.mysubaru.com.
Enrollment in SUBARU STARLINK
®can be done online at MySubaru.com, through the
MySubaru Mobile App, at your Subaru retailer or by calling a STARLINK®Customer Care
Representative at: 1-855-753-2495
NOTE: Please have your Vehicle Identification Number (VIN) available, as you will need it
to complete this step. After the enrollment process, you will learn more about the features
in detail at MySubaru.com.
MYSUBARU INTEGRATION
The connection between you and your Subaru has never been simpler, and the MySubaru
website (MySubaru.com) and MySubaru Mobile Application are the best ways to stay in
touch with your Subaru vehicle. From MySubaru, you can access the following information
and STARLINK
®Safety and Security services*:
• Remote Services
• Vehicle Health
• Usage Reports
• Service Appointment Scheduler
• Vehicle Maintenance Schedules
• Destination to Vehicle
• Service History
• Support Resources
* Activation with subscription required. Features and availability vary by vehicle and trim level. See your
retailer for details.
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SUBARU STARLINK®WI-FI HOTSPOT
SUBARU STARLINK®in-vehicle Wi-Fi Hotspot* keeps you and your
family connected using AT&T’s 4G LTE nationwide cellular network.
Whether watching movies, playing games or even listening to
music, your family won’t miss a beat with SUBARU STARLINK
®
in-vehicle Wi-Fi Hotspot. Set up is quick and easy.
For more information on a subscription and step by step
enrollment instructions, please refer to page 133 in this Getting
Started Guide or visit:
https://www.att.com/plans/connected-car/subaru.html
* Internet access is purchased separately through AT&T with monthly, per
gigabyte, and unlimited data options available. Existing AT&T customers
have the option to add an additional line to their AT&T Mobile Share plan.
Available on select models.
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SETTINGS AND UPDATES OVERVIEW
Many settings can be customized for different features in your Subaru. In this section you
will find examples and instructions for some of the settings you can tailor to fit your
preferences, as well as ways to keep your system updated.
Connect to Home Wi-Fi
Connecting to your Wi-Fi network can allow you
to update the software and maps. Wi-Fi can be
found from the Home Screen by selecting
“Settings”. To access Wi-Fi settings and
available networks:
1In the “General” menu, select “Wi-Fi”.
For step by step instructions on connecting
to Wi-Fi, please refer to page 131 in this Getting
Started Guide or “Settings” in your STARLINK
®
Owner’s Manual.
Performing Software Updates
Software updates provide enhancements to the system, such as new features, added
security, and upgraded functions. You can ask your preferred Subaru retailer to check for
and perform a full update to the system software. Please ask your preferred Subaru retailer
for specific details on update content.
For the 11.6-inch Multimedia Plus and the 11.6-inch Multimedia Navigation systems, some
system software can be updated via a Wi-Fi network. The update process involves
downloading and installing the software update.
NOTE: System functionality will be restricted during installation, and you may need to
reset radio station presets and volume settings after the update process.
For step-by-step instructions and more information, please refer to page 153 in this
Getting Started Guide or “Settings” in your STARLINK®Owner’s Manual.
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3For 11.6-inch display models, select
“Auto”. For Dual 7.0-inch display models,
select “Sync With Phone”.
4Select “Back”.
The clock automatically adjusts as follows:
• 11.6-inch display with navigation system: Automatically adjusts the clock when a GPS
signal is available.
• 11.6-inch display without navigation system: Automatically adjusts the clock when a
STARLINK
®Safety and Security signal is available.
• Dual 7.0-inch display: Automatically adjusts the clock when a phone is paired and
connected via Bluetooth
®. “Phonebook Download” must be enabled in the Phone
Settings.
For step-by-step procedure to pair a phone to the SUBARU STARLINK
®Touchscreen, see
page 121 for Android devices or page 124 for Apple devices in this Getting Started Guide.
3
4
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Wi-Fi Hotspot Subscription
Internet access is purchased separately through AT&T with monthly,
per gigabyte, and unlimited data options available. Existing AT&T
customers have the option to add an additional line to their AT&T
Mobile Share plan. Available on select models.
Shortly after you take delivery of your new Subaru, you will receive
an email from AT&T for a one month free trial and how to activate
your free trial. To set up and enroll:
1. Select “Settings” on the Home screen.
2. Select “Wi-Fi Hotspot” to turn it on (if the Wi-Fi Hotpot is already
on then proceed to the next step).
3. Select Wi-Fi Hotspot Settings to view or update the following settings:
• Wi-Fi Network Name (SSID)
• SSID Broadcast (Network ON / OFF)
• Security Type (WPA / WPA2)
• Password
• Connected Devices (Maximum of 8 devices)
• Broadcast Frequency
How to enroll:
1. Connect your tablet, smartphone or laptop to the SUBARU STARLINK
®Wi-Fi Hotspot
network listed in the settings menu and open your preferred web browser on the device
connected.
2. Once the SUBARU STARLINK
®Wi-Fi Hotspot homepage loads, follow the on-screen
instructions to create a new account or to add your vehicle to an already existing AT&T
Wireless account. You can also subscribe to the Wi-Fi Hotspot from the MySubaru
website or Mobile App.
You can also visit an AT&T store or their website for more information at:
https://www.att.com/plans/connected-car/subaru.html
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FIRMWARE AND SOFTWARE UPDATES
Software updates provide enhancements to the system, such as new features, added
security, and upgraded functions. You can ask your preferred Subaru retailer to check for
and perform a full update to the system software. Please ask your preferred Subaru retailer
for specific details on update content.
For the 11.6-inch Multimedia Plus and the 11.6-inch Multimedia Navigation systems, some
system software can be updated via a Wi-Fi network. The update process involves
downloading and installing the software update.
NOTE: System functionality will be restricted during installation, and you may need to
reset radio station presets and volume settings after the update process. Set your clock to
“Auto” (see page 118) before updating the software.
To update the software via Wi-Fi:
1. Connect to a Wi-Fi network (see page 131).
2. Display the general setting screen by pressing the “Home” button, then select
“Settings”, and finally “General”.
3. Select “Software Update”, select “Update”, and then select “Check for Updates”
• If “Automatically Check for Updates” is enabled, an update check will be performed
automatically before proceeding to the next step.
• If “Automatically Download Updates” is enabled, available software updates will be
downloaded automatically.
4. Select “Download Now” to begin the download. The download status progress is
displayed in the upper right of the screen. If you need to stop the download and restart
at a later time, select “Cancel” to stop the process.
5. Select “Install Now” to start the installation process. The installation process will take
several minutes to complete.
6. When the installation is complete, select “OK” on the confirmation message to
complete the update process.
7. Turn the ignition to the “OFF” position and open and close the driver’s door. After about
5 minutes, restart the engine, and the software installation will be applied.
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