2022 MERCEDES-BENZ GLS service

Sele
cting mapor Sele
cting mapor ien t ien
tat ion at
ion #
Tapre peat edlyon theÄ compass symbol
on themap.
The viewch ang esintheseq uence 3D,2D
Headi ngUp to2D North Up.
Switc Switc
hinghighw a hing
highw ay inf y
inf or or
mation mation
on/o. on/o.
#
Sele ctZ. #
Activateor deac tivateHighway Information . Usi
ngser Usi
ngser vices vices
RR
eq eq
uir uir
ements : ements
:
R Ther eis an Interne tconnec tion.
R Mer cede sme connec tis availabl e.
R Youha ve setup auser accoun tin the
Mercede sme Portal.
R The vehicle isconn ectedtoauser accoun t
and youha ve accep tedth econditions ofuse
fo rth eser vice.
Fu rther informatio ncan befound at:https://
www .mercedes.me
R The service isavailabl e. R
The service hasbeen activated atan aut hor -
ize dMer cedes- BenzCen ter.
R The follo wing additional conditions applyto
th ePa rking service:
- The navig ation services option isavailabl e,
subscr ibedtoand activ ated inthe
Mercede sme Portal.
- The Parking service iswit hin thescope of
th eNa vigatio nSer vice s.
Multim ediasystem:
4 © 5
Navigat ion
Dis pla Dis
playing t ying
the he
tr tr
a1 c a1
csitu ation wi t si
tu ation wi th Liv h
Live e
Tr Tr
a1c a1c
Inf Inf
or or
matio n matio
n #
Select Z. #
ActivateTraffic . #
Select Advanced. #
Select View. #
Select MapElemen ts. #
Switc hon Traffic Incidents, FreeFlowing Traf-
fic and Delay.
If tra1c informati onhas been receiv ed,then
tr a1c incidents suchas roadw orks ,ro ad
bloc ks,local area repor ts(e.g. fog) and warn-
ing messa gesar edispl ayed.
The tra1c delayis displa yedfo rth ecur rent
ro ute. Tra1c delayslasting oneminut eor lon-
ge rar eta ke nint ocons ideration.
Dis pla Dis
playing hazar ying
hazar dw d
war ar
nings wit nings
withCar h
Car -t -t
o-X o-X
-Com mu- -Com
mu-
nica tion nica
tion
If ha zar dwa rnings areav ailabl eth ese can be
sho wnassymbols onthemap. Thedispla y
depends onthese tting sfo rth eTraffic andTraf-
fic Incidents options. #
Setth eop tions.
If Traffic isswitc hedo.and Traffic Incidents
is switc hedon,thesymbols aresho wnonthe
pr ospectiv ero ute.
Displa Displa
yingw ying
weat eat
her inf her
infor or
mation andot mation
andother map her
map
cont cont
ents ent
s #
Select Z. #
Select Adva nced. MB
UX mult imedi asy stem
309 309

#
Sele ctView . #
Sele ctMap Eleme nts. #
Scroll upand show theONLINE MAPCON-
TENT categor y. #
Switchon ase rvice, e.g. Weather.
Cur rent we ather informatio nis displ ayedon
th ena vig ation map,e.g.temp eratur eor cloud
co ver.
P P
ar ar
king ser king
service vice
* NO NO
TE TE
Damag eto theve hicle duetonot
obs erving themaximum permitt edhead-
ro om clear ance If
th eve hicle heightisgre ater than themaxi-
mum permitt edheadr oomclearance, thero of
and other partsof theve hicle maybe dam-
ag ed. #
Obser vethesign post edheadr oomclear-
ance. #
Ifth eve hicle heightisgreat erthan the
per mitt edheadr oomclearance, donot
ent er. #
Obser vethech ang edvehicle heightwit h
add-o nro of equipment. *
N NO O
TE TE
Bef oreselecting thepar king option The
datais based oninformation provided by
th ere specti veser vice prov ider .
Mer cedes Benzaccep tsno liability forth e
accur acyoftheinf ormation prov ided relating
to thepar king garage /par king lot. #
Alwaysobser vethelocal Information and
conditions. %
This service isno tav ailabl ein all coun tries. #
Select Z andactiv atePa rking . #
Tapon 005D inthemap. #
Select apar king option.
The map showsthepar king options inthe
vici nity .
The follo wing information isdispla yed(if avail-
able):
R Des tinatio naddr ess, distance from current
ve hicle positionand arriva ltime R
Information onthepar king garage /par king
lo t, forex ample:
- Open ingtime s
- Parking charge s
- Current occ upa ncy
- Max imum parking time
- Max imum acces shei ght Max
imum acces shei ght
The maxim um acces shei ght show nby
th epar king service does notre place
th eneed forobser vation oftheactual
cir cumst ances.
R Availabl epa yment optio ns (Mer cedes pay,
coins, banknotes, car ds)
R Details on par king tari.s
R Numb erofavailabl epar king spaces
R Paymen tme thod (e.g. atthepar king
me ter)
R Services/f acilities atthepar king option
R Telephone number #
Calculat eth ero ute(/ page307). 310310
MBUX
multimedia system

MerMer
cedesme app ced
esme app MerMer
cedesme calls ced
esme calls Mak
ingaca llvia t Mak
ingaca llvia the ov he
over er
head contr head
controlpanel ol
panel 1
mebutt onforser vice orinformation calls
2 SOS buttoncover
3 SOS button (eme rgency callsystem)
Making aMer Making
aMer cedes mecall cedes
mecall #
Press mebutt on1.
Making anemer g Making
anemer gency call ency
call #
Toopen theco verof SOS button2 ,pr ess it
br ie0y . #
Press and hold SOS button3 forat least one
second.
If aMer cedes mecall isactiv e,an emer gency call
ca nstill betrigg ered. This haspr ior ity ove rall
ot her activ ecalls.
Inf Inf
or or
matio nabout t matio
nabout the Mer he
Mer cedes mecall cedes
mecall
A call totheMer cedes-Benz customer centerhas
been initiatedvia theme butt onintheove rhead
contr olpanel orthemultimedia system
(/ page316).
Using thevo ice dialog system youacces sth e
desir edser vice:
R Acciden tand Breakdo wnManag ement
R Mer cedes-B enzcustomer centerforge ner al
inf orma tion abouttheve hicle
Yo ucan /ndinf ormation onthefo llo wing topics:
R Activation ofMer cede sme connec t R
Oper ating theve hicle
R Neares taut hor izedMer cedes- BenzCen ter
R Other products andservices from Mer cedes-
Ben z
Dat ais transf erreddur ing theconnection tothe
Mer cedes-Be nzcust ome rcent er(/ page318) .
Cal ling t Cal
ling the Mer he
Mer cedes-Be nzcust ced
es-Be nzcust ome rcent ome
rcent erusi ng er
usi ng
t t
he mul time diasyst he
mul time diasystem em
R R
eq eq
uir uir
eme nts: eme
nts:
R Access toamobil ephon ene tworkis availabl e.
R The cont ract par tner'smobile networkco ver-
ag eis availabl ein there specti veregion.
R The vehicle mustbe switc hedonsothat vehi-
cle datacan betransf erredaut omaticall y.
Multim ediasystem:
4 © 5
Phon e5
g #
CallMerc edes meconnect.
AT ercon /rma tion ,th emultimedia system
sends there qu ired vehicle data.The data
tr ansf erissho wninthemedia display. 316316
MBUX
multimedia system

Then,
youcan select aser vice andbeconnect ed
to aspecial istat theMer cedes-Benz customer
cent er.
Calling t Calling
the Mer he
Mer cedes-Benz Cust cedes-Benz
Customer Cent omer
Center er
aTer aTer
aut aut
omatic accident orbr omatic
accident orbreakdo eakdo
wndet wn
detection ection
R R
eq eq
uir uir
ements: ements:
R The vehicle hasdetected anacciden tor break -
do wn situat ion.
R The vehicle isstation ary.
R The hazar dwa rning lights areswitc hedon.
% This function isno tav ailabl ein all coun tries.
The vehicle candetect acciden tor breakdo wnsit-
uatio nsunde rcer tain cir cumst ances.
In theev ent anaccident orbreakdo wnisde tec-
te d, theemer gency guide show ssaf etyno tesin
th emultimedia system displa y.
ATe rqu itting theemer gency guide displa yon the
multimed iasystem, apr om ptappear sasking
whe ther youwo uld liketo get suppor tfr om the
Mer cedes-Be nzCust omerCent er. #
Selec tCall .
R The vehicle datais sent automati cally
(/ page319) .
R The Mercedes- BenzCus tomer Cent er
ta ke syo ur call and orga nizes thebr eak -
do wn and accident assistance.
Yo uma ybe charge dfo rth ese services.
% Depending onthese verity of theaccident, an
aut omatic emergency callca nbe initia ted.
This hasprior ity ove rall other activ ecalls.
% Inaddit ion,if th eMer cedes meconnect
ser vice "Telediagnost ics"isactiv e,asimilar
pr om ptcan appear aTeradela yin theev ent
of abr eakdo wn.Ifyo uar ealr eady incont act
wit hth eMer cedes-Benz Customer Centeror
ha ve already receiv edsuppor t,this prom pt
can beignored ordeclin ed.
% Ifyo uansw erthepr om ptforsuppor tfr om the
Mer cedes-Be nzCust omerCent erwit hLate r,
th emessag ewill behidden andappear again
lat er.
The prom pttrigg ered bytheMer cedes me
connect service "Telediagnost ics",caneither be
con/ rmed ordeclined. ATerbeing
declined, this will notbe sho wnagain.
Ar r Ar
ranging aser anging
aser vice appointment viaaMer vice
appointment viaaMer cedes cedes
me call me
call
If yo uha ve activ ated themaint enance manage-
ment service, releva nt vehicle datais transf erred
aut omati callyto theMer cedes-Benz customer
cent er.Yo uwill then receiv eindi vidu alrecommen -
dation sre ga rding themaint enance ofyour vehi-
cle.
Re gardless ofwhe ther youha ve consen tedto the
maint enance management service, themultime-
dia system reminds youaTer acer tain amount of
time that aser vice isdue. Apr om ptappear sask -
ing ifyo uwo uld liketo mak ean appointme nt. #
T T
o ar r o
ar rang ang
easer e
aser vice appointme nt vice
appointme nt: :
select Call.
ATer your agreement, theve hicle datais
tr ansf erredand theMer cedes-Benz customer
cent ertake syo ur prefer redappointment date.
The information isthen sent toyour desir ed
ser vice outle t.
This willcont actyouto con/r mtheappoint-
ment andifnecessar yconsult aboutthe
de tails. MBUX
multimedia system
317 317

%
Ifyo uselect LateraTertheser vice messag e
appear s,themessag eis hidden andreap-
pear sat alat er time .
T T
r r
ansf ansf
err er
red dat ed
dat adur a
dur ing aMer ing
aMer cedes mecall cedes
mecall
When youmak easer vice callviaMer cedes me,
dat ais transmitt ed.This enables targ eted advice
and asmoo thser vice .
The follo wing requ irements mustbeful/lled for
th etransf erofthedat a:
R The vehicle isswitc hedon.
R The requ ired data transf ertech nolo gyissup -
por tedby themobile phonenetworkpr ov ider .
R The qualit yof themobile connection issu1-
cient .
Multi-s tage transf erdepe ndsonthefo llo wing fac-
to rs:
R Reason forth einitiation ofthecall
R The availabl emobil ephon etransmi ssiontech -
nolo gy.
R The activated Mer cedesme conne ctser vice s.
R The service select edinthevo ice contr olsys-
te m. Dat Dat
atr a
transf ansf
erifMer er
ifMer cedes meconnect ser cedes
meconnect services vices
ar ar
eno e
no tactiv t
activ at at
ed ed
If no Mer cedes meconnect services areactiv a-
te d, thefo llo wing datais transf erred:
R Vehicle identi/cation number
R Time ofthecall
R Reason forth einitiation ofthecall
R Countr yindicat oroftheve hicle
R Setlang uagefo rth emultimedia system
R Telephone numberofthecommunication plat-
fo rm inst alled intheve hicle
If acall ismade fora ser vice appointment viathe
ser vice reminder ,th efo llo wing datais also trans-
mitt ed:
R Current mile ageand maintenanc edat a
If aca llis ma de aTer aut oma ticaccid ent orbreak -
do wn detection using themultimedia system, the
fo llo wing datais also transmitt ed:
R Current mile ageand maintenanc edat a
R Current vehicle location If
Ac ciden tand Breakdo wnMan agemen tis called
via thevo ice contr olsystem, thefo llo wing data
can also becalled upfrom theve hicle bythe
Mer cedes-Be nzcust ome rcent er:
R Current vehicle location
Dat Dat
atr a
transf ansf
erifMer er
ifMer cedes meconn ectser cedes
meconn ectservice s vice
s
ar ar
eactiv e
activ at at
ed ed
An ove rview of thedat atransmitt edcan befound
in there specti veterm sof use forMer cedes me
connect services. These canbeobt ained inthe
Mer cedesme portal:https://
me.secur e.mercedes-benz.com
Dat Dat
apr a
pr ocess ing ocess
ing
The datatransmitt edwithin thescope ofthecall
is dele tedfrom thepr ocessing system aTer the
call is/nished, inso faras this dat ais no tbeing
used forot her activ ated Mer cedes meconn ect
ser vice s.
The incident-speci/c datais processed andstor ed
in theMer cedes-Benz customer centerand, if
re qu ired toprocess theincident, forw arded tothe
ser vice partner aut hor izedby theMer cedes-Benz
cust omer center.Please take note of thedat apr o-
te ction information ontheMer cedes meInterne t 318318
MBUX
multimedia system

pag
ehttps:// www.mercedes.me orinthere cor -
ded messag eimmedi atelyaTer callingth e
Mer cedes-Be nzcust ome rcent er.
% The recor ded messag eis no tav ailabl ein
ev erycountr y. MerMer
cedesme conne ct ced
esme conne ct InfInf
or or
ma tion onMer ma
tion onMer cedesme conne ct ced
esme conne ct
Mer cedesme conne ctcons istsofmul tipleser v-
ices.
Yo ucan usethefo llo wing services viathemulti-
media system and theove rhead contr olpanel, for
ex am ple:
R Acciden tand Breakdo wnManag ement(me
butt onorsituat ion-depen dentdispla yin the
multimed iasystem)
R Mer cedes-Be nzemer gency callsy stem (aut o-
ma tic eme rgency calland SOS button)
The Mercedes meconnect Acciden tand Break -
do wn Manag ementand theMer cedes-Benz emer-
ge ncy callcent erareav ailabl eto youar ound the
cloc k. The
mebutt onand theSOS buttoncan befound
on theve hicle' sove rhead contr olpanel
(/ page316).
Yo ucan also calltheMer cedes-Benz customer
cent erusing themultimedia system
(/ page316).
Please note that Mer cedes meconn ectisa
Mer cedes- Benzser vice .In emer gencie s,/rst call
th enational emergency service susi ng thestand-
ar dnational emergency service telephone num-
ber s.In emer gencie s,youcan also usethe
Mer cedes-Be nzeme rgency callsystem
(/ page323).
Obser vetheconditions ofuse forMer cedes me
connect andother service s.These canbe
obt aine din theMer cedes mePortal: http s://
me.se cure.me rcedes-benz.com
Fu rther informatio nabout Mercedes meconn ect
ser vice scan beobt aine din theMer cedes mePor-
ta l:https://me.secur e.mercedes-benz.com Inf Inf
or or
mation onMer mation
onMer cedes meconnect A cedes
meconnect Accident ccident
and Br and
Breakdo eakdo
wnManag wn
Manag ement ement
The Acciden tand Breakdo wnMan agemen tcan
incl ude thefo llo wing functions:
R Supplement totheMer cedes-Benz emergency
ca llsy stem (/ page323)
If nece ssary, thecont actperson atthe
Mer cedes-Be nzeme rgency callcent erfor-
wa rdsth ecall toMer cedesme conne ctAcci-
dent andBreakdo wnManag ement.Fo rw ard-
ing thecall isho wev ernotpossible inall coun-
tr ies.
R Breakdo wnassist ancebyate ch nici anon
loc atio nand/o rth eto wing awayof theve hicle
to thenear estauthor ized Mercedes-Benz Cen-
te r
Yo uma ybe charge dfo rth ese services.
R Addition totheemer gency guide aTer aut o-
ma tic accid ent orbreak down detection
(/ page317)
In theev ent ofabr eakdo wnoraccident, fur-
th er vehicle datais sent whichenab lesoptimal
suppor tby theMer cedes-Benz customer cen- MBUX
multimedia system
319 319

te
rand theaut hor ized service partner or
br eakdo wnassist ance.
R Addition totheMer cedes meconnect service
Te lediagnostics
Wi th theTe lediagnostics function,speci/c
we arand failur ere por tsarere cor ded bythe
ser vice prov ider ,in so faras these can be
clear lyint erpr eted and areav ailabl eth ro ugh
th emonit oring ofcom ponents that aresubj ect
to diagnos tics.
If yo ur vehicle detects abr eakdo wnorthre at
of abr eakdo wn,youma ybe prom pted via the
multimed iasystem tocont acttheMer cedes-
Benz customer centerforfur ther help. This
pr om ptinthemultimedia system onlyappear s
when theve hicle isstation ary.
% Thes eser vice sar esub ject totech nica l
re str iction ssu ch asthemobile phonecover-
ag e, mobil ene tworkqu alit yand theability of
th epr ocessing systems tointerpr et thetrans-
fe rred dat a.In some circumst ances, this can re
sult indela ysorthefa ilur eof theinf orma-
tion toappear inthemultimedia system.
Mor einf ormation aboutMercedes meconnect
ser vices canbeobt ained intheMer cedes mePor-
ta l:https://me.secur e.mercedes-benz.com
Dat Dat
atr a
transf ansf
err er
red dur ed
dur ing Mer ing
Mer cedes meconnect cedes
meconnect
call ser call
services vices
The datatransf erreddur ing aMer cedes mecon-
nect calldepends on:
R The reason forinitiation ofthecall
R The service that isselect edinthevo ice con-
tr ol system
R The activ ated Mer cedes meconnect services
Yo ucan /ndout whic hdat ais transf erredwhen
using theser vices inthecur rentl yva lid Mer cedes
me connect term sof use and thedat apr otection
inf ormation forMer cedes meconnect. Youcan
/n dth ese inyour Mer cedes meuser account. OvOv
er er
vie vie
wof t w
of the Mer he
Mer cedes me&Apps menu cedes
me&Apps menu When
youlog inwit hauser account tothe
Mer cedesme Portal, then ser vices ando.er s
fr om Mer cedes-Benz willbeavailabl eto you.
Fo rmor einf ormation consult anaut hor ized
Mer cedes-Benz Centeror visit theMer cedes me
por tal:https://me.secur e.mercedes-benz.com
% Mak esur eyo ualw ayske ep theMer cedes me
apps updat ed.
Yo ucan callupthemenu usingMercedes me&
Apps inthemultimedia system.
In theMercedes me&Apps menu, thefo llo wing
op tions canbeavailabl e:
R Con nect ingtheve hicle withth eMercedes me
user account
R Dele tingaconnection between aMercedes
me user account andtheve hicle
R Calli ngup theMer cedes meservices
R Calling upapps suchas, In-Car O1ceorthe
we bbr ow ser depen dingon availabi lity 320320
MB
UX mult imedi asy stem

sy
stem. Also foruse withtw ophone modewith
smar tphone integration, onlyone additiona l
mobi lepho necan beconnec tedusing Bluetoot h®
wit hth emultimedia system.
The fullrang eof functi onsforSmar tphone Inte-
gr atio nis onl ypossibl ewit han Interne tconn ec-
tio n.The appr opriateappli catio nmus tbe down-
loaded onthemobile phonetouse Smar tphone
Int egration. Themobi lepho nemust beswi tched
on and connec tedto aUSB portwit hth eç
symbol onthemultimedia system using asuit able
cable.
Apps forSmar tphone Integration
R Apple CarPla y®
R Andr oidAuto
% Forsaf etyre asons, the/r st activ ation of
Smar tphone Integration onthemultimedia
sy stem must becar ried out when theve hicle
is station aryand thepar king brak eis applied.
Yo ucan star tApple CarPla y®
or Andr oidAuto
fr om thede vice manag er. %
Mercedes-Benz recommen dsdiscon necting
th econnecting cableonlywhen theve hicle is
st ation ary.
Ov Ov
er er
vie vie
wof tr w
of transf ansf
err er
red v ed
vehicle data ehicle
data
When usingSmartphone Integration, certain vehi-
cle datais transf erredto themobile phone. This
enables youto get thebest outofselect edmobile
phone services. Vehicle datais no tdir ectl yacces-
sible .
The follo wing system information istransmitt ed:
R SoTw arere lease ofthemultimedia system
R System ID(anon ymized)
The transf erofthis dat ais used tooptimize com-
munication between theve hicle andthemobile
phone.
To do this, and toassign severalve hicles tothe
mobile phone, ave hicle identi/er israndom lyge n-
er ated.
This hasno conne ctionto theve hicle identi/ca-
tion number(VIN) andisdele tedwhen themulti-
media system isrese t(/ page302). The
follo wing driving status datais transmitt ed:
R Transmi ssionpositionengaged
R Distinctio nbe tween parked, standst ill,rolling
and driving
R Day/night modeoftheinst rument cluster
R Drive type
The transf erofthis dat ais used toalter howcon-
te nt isdis pla yedto cor respond tothedr iving sit-
uation.
The follo wing position datais transmitt ed:
R Coor dinat es
R Speed
R Com pass direction
R Acceler ation directio n
This datais used bythemobile phonetoimprove
th eaccur acyofthena vig ation (e.g.forcontinua-
tion inatunnel). 322322
MBUX
multimedia system