2022 MERCEDES-BENZ EQC SUV display

The
following entries can be made, forex ample:
R Town, st reet, house number
R Street,to wn
R Postcode
R POI name or POI ca tegor y,e.g. Parking
R Contact name #
Select a sear chresult in list 3. #
Calculate thero ute (/ page 273).
% You can /nd fur ther information about desti-
nation entr y,e.g. thre e-word addresses, in the
Digital Owner's Manual.
Changing country
Changing country #
Select the country indicator in 1.#
Enter the country indicator. #
Select the country in 3.
Using online sear ch
Using online sear ch
% Requirements: the media display sho wsan
Internet connection in the status line with the
Q symbol. Destination ent
ryuses online map services. If the
on-board sear ch/nds no sui table destinations or
if yo uch ange countries, the online sear chisavail-
able.
Fo rth e destination you can enter an address, a
POI or a thre e-word address. #
Enter the destination in input line 2.
The sear chresults are displa yed. #
Select the destination in the list.
The de tailed view forth ero ute is displa yed.
or #
Select country indicator 1. #
Select the pr ovider forth e online service from
th e countries list. #
Enter the destination in input line 2. #
Select the destination in the list. Calculating a r Calculating a r
out
out e wit
e wit h Electr
h Electr ic Int
ic Intellig
elligence and
ence and
using se
using se ttings f
ttings for r
or rout
oute guidance
e guidance R
R
eq
eq uir
uir ements:
ements:
R The destination has been entered.
R The destination address is shown. R
F
For na
or na vig
vigation wit
ation wit h Electr
h Electric Int
ic Intellig
elligence:
ence:
- Mercedes me connect is available.
- You ha vea Mercedes me connect user
account and theve hicle is connected with
th e account.
- The "Electric Intelligence Remo teand Navi-
ga tion Services" option is available and
activated in the Mercedes me Portal.
- The scope includes the "N avigation with
Electric Intelligence" and "Display of charg-
ing stations" services.
- The Electric Intelligence route option is
switched on. MBUX multimedia system
273
273

#
Activate Traffic incidents, Free-flowing traffic
and Delay.
If tra1c information has been received, then
tra1c incidents such as roadwor ks,ro ad
bloc ks, local area reports (e.g. fog) and warn-
ing message s are displayed.
The tra1c delay is displa yedfo rth e cur rent
ro ute. Tra1c dela yslasting one minute or lon-
ge r are take n into consideration.
Displa
Displa ying hazar
ying hazar d w
d war
arnings wit
nings wit h Car
h Car-t
-to-X commu-
o-X commu-
nication
nication
If hazard warnings are available these can be
shown as symbols on the map. The display
depends on the settings forth eTraffic andTraf-
fic incidents options. #
Set the options.
If Traffic is switched o. and Traffic incidents
is switched on, the symbols are shown on the
prospective route.
Displa
Displa ying w ying w eat
eather inf
her inf or
ormation and ot
mation and other map
her map
cont
cont ents
ents #
Select Z. #
Select Advanced. #
Select View. #
Select Map elements. #
Scroll up and show theONLINE MAP CON-
TENTS categor y. #
Switch on a se rvice, e.g. Weather.
Cur rent we ather information is displ ayed on
th e navigation map, e.g. temp erature or cloud
co ver.
P
P ar
ar king ser
king ser vice
vice
* NO
NOTE
TEDamage totheve hicle due tonot
observing the maximum permitted head-
ro om clearance If
th eve hicle height is greater than the maxi-
mum permitted headroom clearance, thero of
and other parts of theve hicle may be dam-
aged. #
Obser vethe signposted headroom clear-
ance. #
Ifth eve hicle height is greater than the
permitted headroom clearance, do not
enter. #
Obser vethech anged vehicle height with
add-on roof equipment. *
N NOOTE
TE Vehicle damage due tofailure to
obser velocal information and parking
conditions The data is based on
the information pr ovided
by there specti veservice pr oviders.
Mercedes-Benz does not guarantee the accu-
ra cy of the information pr ovided in relation to
th e car park or parking area. #
Always obser vethe local information and
conditions. %
This service is not available in all countries. #
Select Zand activate Parking. #
Tap on jinthe map. #
Select a parking option.
The map sho ws the parking options in the
vicinity. 276 276
MBUX multimedia system

Then,
you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
Calling t
Calling t he Mer he Mercedes-Benz Cust
cedes-Benz Cust omer Centr
omer Centre
eaTer
aTer
aut
aut omatic accident or br
omatic accident or br eakdo
eakdown det
wn det ection
ection
R
R eq
eq uir
uir ements:
ements:
R The vehicle has de tected an accident or break-
down situation.
R The vehicle is stationar y.
R The hazard warning lights are switched on.
% This function is not available in all countries.
The vehicle can de tect accident or breakdown sit-
uations under cer tain circumstances.
In theev ent an accident or breakdown is de tec-
te d, the emer gency guide sh ows saf ety no tes in
th e multimedia system displa y.
ATer quitting the emer gency guide display on the
multimedia system, a prom ptappears asking
whe ther youwo uld like toget support from the
Mercedes-Benz Customer Centre. #
Select Call.
R ATer your ag reement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, theve hicle
data is transfer red automatically
(/ page 287).
R The Mercedes-Benz Customer Centre
ta ke syo ur call and or ganises the break-
down and accident assistance.
Yo u may be charge dfo rth ese services.
% Depending on the se verity of the accident, an
automatic emer gency call can be initia ted.
This has priority over all other active calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prom ptcan appear aTer a delay in theev ent
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
ha ve already received support, this prom pt
can be ignored or declined.
% Ifyo u answer the prom ptfor support from the
Mercedes-Benz Customer Centre with Later,
th e message will be hidden and appear again
later. The prom
pttriggered bythe Mercedes me
connect service "Telediagnostics", can either
be con/ rmed or declined. ATer being
declined, this will not be shown again.
Arr Arr anging a ser
anging a ser vice appointment via a Mer
vice appointment via a Mer cedes
cedes
me call
me call
If yo u ha veactivated the maintenance manage-
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsen tedto the
maintenance management service, the multime-
dia system reminds you aTer a cer tain amount of
time that a service is due. A prom ptappears ask-
ing if youwo uld like tomake an appointment. #
T To arr
o arr ang
ange a ser
e a ser vice appointment
vice appointment: :select Call.
ATer your ag reement, theve hicle data is
transfer red and the Mercedes-Benz customer
centre take syo ur prefer red appointment date.
The information is then sent toyour desired
service outlet. 284
284
MBUX multimedia system

If a call is made
for a service appointment via the
service reminder, thefo llowing data is also trans-
mitted:
R Current mileage and maintenance data
If a call is made aTer automatic accident or break-
down de tection using the multimedia system, the
fo llowing data is also transmitted:
R Current mileage and maintenance data
R Current vehicle location
If Ac cident and Breakdown Management is called
via thevo ice control system and no service has
been activated, but the data pr otection query has
been con/ rmed, thefo llowing data can also be
called up from theve hicle bythe Mercedes-Benz
Customer Centre:
R Current vehicle location
If th e data pr otection prom pthas been rejec ted,
th efo llowing data is transmitted toenable targe-
te d advice and an e1cient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt
R Country indicator of theve hicle R
Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle
Dat
Dat a tr
a transf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e activ
e activ at
ated
ed
Only if there specti veservice is activated will
additional incident-speci/c data be transmit ted in
th e second stage toenable an optimal service.
An overview of the data transmitted can be found
in there specti veterm s of use for Mercedes me
connect services. These can be obtained in the
Mercedes me por tal: https://
me.secure.mercedes-benz.com
Dat
Dat a pr a pr ocessing
ocessing
The data transmitted within the scope of the call
is dele ted from the processing system aTer the
call is /nished, in so far as this data is not being
used forot her activated Mercedes me connect
services.
The incident-speci/c data is processed and stored
in the Mercedes-Benz Customer Centre and, if
re qu ired toprocess the incident, forw arded tothe
service partner authorised bythe Mercedes-Benz
Customer Centre. Please take note of the data pr
otection information on the Mercedes me Inter-
net page https://www.mercedes.me or in the
re corded message immediately aTer calling the
Mercedes-Benz Customer Centre.
% The recorded message is not available in
ev ery countr y. Mer
Mer
cedes me connect
cedes me connect Inf
Inf
or
ormation on Mer
mation on Mer cedes me connect
cedes me connect
% Mercedes me connect or individual Mercedes
me connect services are not available in every
countr y.Find out at a Mercedes-Benz service
centre if these functions are available in your
countr y.
Mercedes me connect consists of multiple ser v-
ices.
Yo u can use thefo llowing services via the multi-
media system and theove rhead control panel, for
ex ample:
R Accident and Breakdown Management (me
button or situation-dependent display in the
multimedia system) 286 286
MBUX multimedia system

%
These services are subject to technical
re strictions su chasthe mobile phone co ver-
age, mobile network quality and the ability of
th e processing systems tointerpr etthe trans-
fe rred data. In some circumstances, this can
re sult in dela ysorthefa ilure of the informa-
tion toappear in the multimedia system.
More information about Mercedes me connect
services can be obtained in the Mercedes me Por-
ta l: https://me.secure.mercedes-benz.com
Dat
Dat a tr a transf
ansf err
erred dur
ed dur ing Mer
ing Mer cedes me connect
cedes me connect
call ser
call ser vices
vices
The data transfer red during a Mercedes me con-
nect call depends on:
R The reason for initiation of the call
R The service that is selected in thevo ice con-
trol system
R The activated Mercedes me connect services
Yo u can /nd out which data is transfer red when
using the services in the cur rently valid Mercedes
me connect term s of use and the data pr otection
information for Mercedes me connect. You can
/nd these in your Mercedes me user account. Ov
Ov
er
ervie
vie w of t
w of t he Mer
he Mer cedes me & Apps menu
cedes me & Apps menu When
you log in with a user account tothe
Mercedes me Portal, then services and o.ers
from Mercedes-Benz will be available toyou.
Fo r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
https://me.secure.mercedes-benz.com
% Make sure you alw ayske ep the Mercedes me
apps updated.
Yo u can call up the menu using Mercedes me &
Apps inthe multimedia system.
In theMercedes me & Apps menu,thefo llowing
options can be available:
R Connecting theve hicle with theMercedes me
user account
R Deleting a connection between a Mercedes
me user account and theve hicle
R Calling up the Mercedes me services
R Calling up apps such as, In-Car O1ce or the
we b br owser depending on availability Ov
Ov
er
ervie
vie w of In-Car
w of In-Car O1ce
O1ce Using In-Car O1ce,
you can connect your online
services with the multimedia system.
Re quirements for In-Car O1ce:
R Your mobile phone is connected with the mul-
timedia system (/ page 282).
R You ha vea user account forth e Mercedes me
Po rtal.
R The In-Car O1ce service is activated in the
Mercedes me Portal.
R You ha vea user account with an online
service, e.g. with O1ce 365 or Gmail, and
ha ve connected the user account with In-Car
O1ce.
In-Car O1ce functions R Display pending appointments in the calendar
- Reading out calendar ent ries
- Calling stored telephone numbers
- Navigating toappointments with navigable
destinations
- Deleting a calendar ent ry288
288
MBUX multimedia system

R
Display and selection of tasks and calls to
comple te
- Reading aloud
- Calling stored telephone numbers
- Deleting
R Noting calls
- Declining incoming calls and saving as a
task in theTasks & calls menu R
Marking entry in Tasks & callsas completed
O
R Managing e-mails
- Showing/reading e-mails
- Writing and forw arding e-mails
% You can start the In-Car O1ce function using
th eMercedes me & Apps menu. Please noteth
at cer tain functions are only available when
th eve hicle is stationar y. W W
eb br ow
eb br owser ov
ser overerview
view The
web br owser is star ted using theMercedes
me & Apps menu. MBUX multimedia system
289
289

Apps
for Smartphone Integ ration
R Apple CarPlay ®
R Android Auto
% For saf etyre asons, the /rst activation of
Smartphone Integ ration on the multimedia
system must be car ried out when theve hicle
is stationary and the parking brake is applied.
Yo u can start Apple CarPlay ®
or Android Auto
from the device manager.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle is
stationar y.
Ov
Ov er
ervie
vie w of tr
w of tr ansf
ansferr
erred v
ed v ehicle data
ehicle data
When using Smartphone Integ ration, cer tain vehi-
cle data is transfer redto the mobile phone. This
enables youto get the best out of selected mobile
phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
R SoTware release of the multimedia system
R System ID (anonymised) The transfer of
this data is used tooptimise com-
munication between theve hicle and the mobile
phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identi/er is random lyge n-
erated.
This has no connection totheve hicle identi/ca-
tion number (VIN) and is dele ted when the multi-
media system is reset (/ page 268).
The following driving status data is transmitted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the inst rument display
R Drive type
The transfer of this data is used toalter how con-
te nt is displa yedto cor respond tothe driving sit-
uation.
The following position data is transmitted:
R Coordinates
R Speed
R Compass direction R
Acceleration direction
This data is used bythe mobile phone toimpr ove
th e accuracy of the navigation (e.g. for continua-
tion in a tunnel). Mer
Mer cedes-Benz emerg cedes-Benz emerg ency call syst
ency call system
em Inf
Inf
or
ormation on t
mation on t he Mer
he Mercedes-Benz emerg
cedes-Benz emerg ency
ency
call syst
call syst em
em The Mercedes-Benz emer
gency call system only
functions in areas where mobile phone co verage
is available from there leva nt cont ract partne r.
Insu1cient network co verage from there leva nt
cont ract partner may result in an emer gency call
not being transmitted.
The vehicle must be switched on before an auto-
matic emer gency call can be made.
% The Mercedes-Benz eme rgency call system is
activated at thefa ctor y.Using the Mercedes-
Benz emer gency call system is free of charge. MBUX multimedia system
291 291

Ov
Ov
er
ervie
vie w of t
w of t he Mer
he Mer cedes-Benz emerg
cedes-Benz emerg ency call
ency call
syst
syst em
em The Mercedes-Benz emer
gency call system can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services at
th e site of the accident. It helps locate an acci-
dent site in places that are di1cult toaccess.
The emer gency call can be made automatically
(/ page 292) or manual ly (/ page 293). Only
make emer gency calls if you or others are in need
of rescue. Do not make an emer gency call in the
ev ent of a breakdown or a similar situation.
Yo u can /nd more information on there gional
av ailability of eCall at: https://www.mercedes-
benz-mobile.com/extra/ecall/
Messag
Messag es on t
es on the displ ay
he displ ay
The following message s appear inthe displa y:
R SOS NOT READY :th eve hicle is not switched
on or the emer gency call system is malfunc-
tioning . This does not necessarily indicate
comple tefailure of the emer gency call system.
Eme rgency calls can still be transmitted. The display only
refers to theve hicle and does
not take account of theav ailability of mobile
phone networ ksand the Mercedes-Benz emer-
ge ncy call centre.
The functional readiness of the emer gency call
system on theve hicle can be seen when the
SOS NOT READY displaydisappears once the
ve hicle is switched on.
R G: The icon appears in the display during
an active emer gency call.
% Ifth ere is a malfunction in the Mercedes-Benz
emer gency call system (e.g. a fault with the
speaker, microphone, airbag, SOS button), a
cor responding message appears on the dis-
play in the inst rument cluster. T
T
r
rigg
igg er
ering an aut
ing an aut omatic Mer
omatic Mer cedes‑Benz emer-
cedes‑Benz emer-
g
g ency call
ency call R
R
eq
eq uir
uir ements:
ements:
R The vehicle is switched on.
R The star ter battery is su1ciently charge d. The Mercedes‑Benz emer
gency call system trig-
ge rs an emer gency call automatically in thefo l-
lowing cases:
R ATer activation of there straint systems su ch
as airbags or seat belt tensioners aTer an
accident
The eme rgency call has been made:
R Avo ice connection is made tothe
Mercedes‑Benz eme rgency call centre.
R A message with accident data is transmitted
tothe Mercedes‑Benz emer gency call centre.
The Mercedes‑Benz eme rgency call centre
can transmit theve hicle position data toone
of the public emer gency services call centres.
R Under cer tain circumstances data is also
transmitted in thevo ice channel tothe
Mercedes‑Benz eme rgency call centre.
This allo wsmeasures forre scue, reco very or
to wing toa Mercedes‑Benz Se rvice Centre to
be initiated quickl y.
The SOS button in theov erhead control panel
0ashes until the emer gency call is /nished. 292 292
MBUX multimedia system