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operated and maintained in accordance withall requirements in the owner
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The high voltage battery, like all batteries,will experience a decrease of energy and
power loss with time and use. Loss of
energy or power reduction over time is not
covered beyond the terms and limits of
this warranty, as set forth in the paragraph
above. Proper storage and maintenance of
your Lucid vehicle will maximize the life and
capacity of the battery. Failure to follow
the recommended guidelines and charging
procedures as stated in the Lucid Owner
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-Upholstery and trim
- Steering Wheel
- Floor coverings
Service parts include, but are not limited to: -Filters
- Lubricants
- Items replaced during routine
maintenance
Service adjustments required after the first
service, including but not limited to:
-Adjustment to doors and hoods
- Head lamp adjustment
- Wheel alignment
- Wheel balancing
Tires
The original factory fitted tires are covered
against manufacturing defects by the tire
manufacturer, who provides a separate
warranty to you with its own terms and
conditions. Warranty claims must be made
directly with the tire manufacturer. The Lucid
New Vehicle Limited Warranty does not cover
tires.
Performance Modi
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-Customer-applied chemicals or
accidental spills, including sunscreen or
hairspray
- Driving through water deep enough
to cause water to infiltrate into any
component, for example, powertrain
components
- Installation of parts that are not Lucid
Genuine Parts
- Immersion/flooding of the high voltage
battery assembly
- Abuse and/or misuse of the vehicle
and/or high voltage battery pack, such
as driving over curbs, overloading, racing
or track use
- Any unauthorized access or
modification
of vehicle software or data through
the use of, but not limited to, non-
Lucid software programs, malware,
programming errors, or any electronic
disruptions.
- Permitting water to enter the vehicle by
leaving a window or door open
- Exceeding the load limits specified on
the certification label
- Failure to observe and resolve vehicle
warnings and indications of battery
concerns within a reasonable amount of
time
- Failure to complete software updates
within a reasonable amount of time,
typically 30 days
- The use of incompatible charging
devices or methods
- Modifications to the vehicle, high
voltage battery assembly, high voltage system, or associated wiring
- Exposure to direct and/or intense heat
sources outside of normal use
- Allowing the high voltage battery
assembly to remain in a fully discharged,
or near zero state of charge, for more
than 14 days
- Repairs performed by facilities and
personnel not authorized by Lucid,including repairs which would have
otherwise been covered under this Lucid
New Vehicle Limited Warranty
- Improper vehicle storage resulting in
high voltage battery damage
What Will Cause the Warranty to Be Voided?
The Lucid New Vehicle Limited Warranty will
be voided, and no warranty coverage will be
provided in the following situations:
-Failing to properly operate your vehicle
in accordance with the specific
instructions and recommendation
regarding the use and operation of
your vehicle as provided in the Owner
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demonstrator vehicle), whichever occurs first
and lasts until the time period as stated in
the New Vehicle Warranty Coverage section of
this guide.
What Are Your Remedies?
The Lucid New Vehicle Limited Warranty
covers the rectification of reported defects
covered by this warranty via repair,
replacement, or adjustment of faulty parts
or components, as determined by Lucid in
its discretion. If a defect can be properly
eliminated by repair, and this is the most
economical course of action, then the Lucid
Service Representative will complete the
repair. Lucid may determine at its sole
discretion that certain parts or components
should be replaced rather than repaired.
For Lucid Genuine Spare Parts installed
during a warranty repair, the warranty
coverage ends at the expiration of the
warranty period for that covered system.
For reported defects in the materials or
workmanship of any parts manufactured or
supplied by Lucid but not remedied within the
warranty period, the Lucid Warranty coverage for that reported defect will continue until the
reported defect is resolved. Such coverage will
end:
-When the Lucid Service Representative
confirms that the defect has been
eliminated;
- When the Lucid Service Representative
confirms that no fault exists; or
- Thirty days after you have been notified
in writing that the Lucid Genuine Spare
Parts required to carry out the repair
are in stock at the Lucid Service
Representative.
Limitations on Liability
To the fullest extent allowed by applicable law,
all of the warranties in this Lucid New Vehicle
Limited Warranty are subject to the following
limitations and disclaimers:
THE WARRANTIES IN THIS LUCID NEW
VEHICLE LIMITED WARRANTY ARE THE
ONLY EXPRESS WARRANTIES APPLICABLE
TO YOUR VEHICLE. LUCID DOES NOT
ASSUME OR AUTHORIZE ANYONE TO
ASSUME FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH YOUR
VEHICLE OR THESE WARRANTIES. NO
PERSON MAY MODIFY OR WAIVE ANY PART OF THESE WARRANTIES.
As a condition of these warranties, you are
responsible for properly using, maintaining, and caring for your vehicle as outlined in yourOwner
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Dispute Resolution
We take customer satisfaction seriously. If
you have any questions or concerns, or are unsatisfied with the service you are receiving,
follow these steps:
1. Contact your Lucid Service Representative at your local Service
Center
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer
Care Manager at 1-888-99 LUCID
(1-888-995-8243)
What to Do in Case of Dispute (U.S. Only)
Customer satisfaction is very important to Lucid. If you have an unresolved warranty
concern after following the procedure outlined
above, U.S. owners may be eligible to utilize the BBB AUTO LINE, an out of court disputeresolution program administered by BBB
National programs.
BBB AUTO LINE, administered by BBB
National Programs
1676 International Drive, Suite 550
McLean, Virginia 22102
1-800-955-5100 or BBBAUTOLINE.org
This service is provided at no cost to you and
is part of Lucid
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all parties must comply with the decision
within the time limits (performance date) set
by the arbitrator. Approximately two weeks
after the "performance date," BBB AUTO LINE
will contact the consumer to verify that the
arbitrator
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Customer Care
Contacting Lucid Motors
Please have the following details availablewhen contacting Lucid Motors. They are
essential to effectively and efficiently answer
your questions or resolve your concerns.
-Owner