REVERSE BRAKING ASSIST –
FREQUENTLY ASKED QUESTIONS
Why is reverse braking assist unavailable?
•
Make sure the reverse braking assist is
on. See Switching Reverse Braking
Assist On and Off (page 240).
• Make sure that all doors and the liftgate
or tailgate are closed. Drive the vehicle
on a straight road for a short period. If
the message remains, contact an
authorized dealer.
• Make sure the cross traffic alert system
is on if equipped.
See Switching Cross
Traffic Alert On and Off (page 317).
• Make sure the rear parking aid system is
on.
See Rear Parking Aid (page 256).
• Make sure the traction control is on. See
Switching Traction Control On and Off
(page
246).
Note: The traction control automatically turns
off if four-wheel drive low and certain drive
modes such as mud/ruts and snow/sand is
activated. •
The vehicle may have sustained a rear
end impact. Contact an authorized dealer
to have the sensors checked for proper
coverage and operation.
• An anti-lock brake, traction control or
stability control event may have occurred.
Reverse braking assist resumes
operation when the event is complete.
• Make sure the rear view camera and 360
degree camera are not dirty or
obstructed. If dirty, clean the camera. If
the message still appears after cleaning
the camera, wait a short time for the
message to clear. If the message does
not clear, contact an authorized dealer.
• Make sure the cross traffic alert and rear
parking aid sensors are not blocked or
faulty.
See Locating the Cross Traffic
Alert Sensors (page 317). See Locating
the Rear Parking Aid Sensors (page 256).
• You recently had your vehicle serviced,
or the battery disconnected. Drive your
vehicle a short distance to resume
system operation. •
Reverse braking assist does not function
when you connect a trailer. Operation
resumes when you disconnect the trailer.
Note: If the answers to why the system is
unavailable do not assist in returning reverse
braking assist to available, have the system
checked as soon as possible.
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Note:
During parking maneuvers, the
adaptive steering system balances the driver
workload for various steering wheel inputs
and vehicle loading conditions. Under
extreme operating conditions the system
locking device could engage. This strategy
prevents overheating and permanent
damage to the adaptive steering system.
Typical steering and driving maneuvers
allow the system to cool and return to normal
operation. Adaptive Learning
Adaptive learning helps correct road
irregularities and improves overall handling
and steering. It communicates with the brake
system to help operate advanced stability
control and crash avoidance systems.
Additionally, whenever you disconnect the
battery or install a new battery, you must
drive your vehicle a short distance before
the system relearns the strategy and
reactivates all systems.STEERING – TROUBLESHOOTING
STEERING – WARNING INDICATORS The adaptive steering system
indicator illuminates if the system
detects a fault during the
continuous diagnostic checks.
Note: If a red warning message displays,
stop your vehicle as soon as it is safe to do
so.
STEERING – INFORMATION MESSAGES Action
Message
The power steering system has detected a condition that requiresservice. Have your vehicle checked as soon as possible.
Steering Fault Service Now
The power steering system is not working. Stop your vehicle in a safeplace. Have your vehicle checked as soon as possible.
Steering Loss Stop Safely
The power steering system has detected a condition that requiresservice. Have your vehicle checked as soon as possible.
Steering Assist Fault Service Required
The steering system has detected a condition that requires service. Have your vehicle checked as soon as possible.
Steering Lock Malfunction Service Now
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Why does active park assist not search for
a parking space?
The transmission is in reverse (R). Your
vehicle must be moving forward to be
able to detect a parking space.
Why does active park assist not offer a
parking space? The sensors could be blocked. For
example, snow, ice or large
accumulations of dirt. Blocked sensors
can affect how the system functions.
Why does active park assist not offer a
parking space? The sensors in the front or rear bumper
could be damaged.
Why does active park assist not offer a
parking space? There is not enough room in the parking
space for your vehicle to safely park.
Why does active park assist not offer a
parking space? There is not enough space for the
parking maneuver on the opposite side
of the parking space. Why does active park assist not offer a
parking space?
The parking space is more than 5 ft
(1.5 m) or less than 2 ft (0.5 m) away from
your vehicle.
Why does active park assist not offer a
parking space? Your vehicle's speed is greater than
22 mph (35 km/h)
for parallel parking or
greater than 19 mph (30 km/h) for
perpendicular parking.
Why does active park assist not offer a
parking space? You recently disconnected or replaced
the battery. After you reconnect the
battery you must drive your vehicle on
a straight road for a short period of time.
Why does active park assist not correctly
position the vehicle into a parking space? An irregular curb along the parking
space prevents the system from
correctly aligning your vehicle. Why does active park assist not correctly
position the vehicle into a parking space?
Vehicles or objects bordering the space
could not be correctly parked.
Why does active park assist not correctly
position the vehicle into a parking space? Your vehicle stopped too far past the
parking space.
Why does active park assist not correctly
position the vehicle into a parking space? The tires are not correctly installed or
maintained. For example, using a spare
tire, not inflated correctly, improper size,
or of different sizes.
Why does active park assist not correctly
position the vehicle into a parking space? A repair or alteration changed the
detection capabilities.
Why does active park assist not correctly
position the vehicle into a parking space? A parked vehicle has a high attachment.
For example, a salt sprayer, snowplow
or moving truck bed.
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CONNECTING A TRAILER – TROUBLESHOOTING
CONNECTING A TRAILER – INFORMATION MESSAGES
Description
Message
The system senses a trailer connection becomes disconnected, eitherintentionally or unintentionally, during a given ignition cycle.
Trailer Disconnected
There are certain faults in your vehicle wiring and trailer wiring orbrake system.
Trailer Wiring Fault
There is a fault with your trailer battery, or your trailer battery voltageis very low.
Trailer Battery Not Charging See Manual
One or more tires on your trailer is below the specified tire pressure.
Trailer Tire Low Specified:
Displays when one or more tires on the trailer is above the recom-mended temperature.
Trailer Tire Over Temperature
A trailer tire pressure sensor is malfunctioning. If the warning stayson or continues to come on, have the system checked as soon as possible.
Trailer Tire Pressure Sensor Fault
The trailer tire pressure monitoring system is malfunctioning. If the
warning stays on or continues to come on, have the system checked.
Trailer Tire Pressure Monitor Fault
The system cannot detect the trailer tire pressure monitoring system.
Trailer Tire Pressure Monitor Capability Not Detected
The trailer tire pressure monitoring system is not setup.
Trailer Tire Pressure Indication Not Setup See Manual
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TOWING A TRAILER – TROUBLESHOOTING
TOWING A TRAILER – INFORMATION MESSAGES
Details
Message
The left-hand trailer turn lamp requires service.
Trailer Left Turn Lamps Fault Check Lamps
The right-hand trailer turn lamp requires service.
Trailer Right Turn Lamps Fault Check Lamps
The trailer battery voltage is too low to charge. If there is no trailerattached, the vehicle battery voltage is low.
Trailer Battery Not Charging See Manual
The system detects a short created by the trailer lamps. Inspect andrepair the trailer wiring, or have the system checked as soon as possible.
Trailer Lighting Module Fault See Manual
The trailer stoplamps require service.
Trailer Stop Lamps Fault Check Lamps
Verify the trailer brake connections are secure and that the aftermarkettrailer brake controller device is correctly installed. Perform a trailer
brake and trailer light check if possible. If the message persists, have your vehicle checked as soon as possible.
Trailer brake system fault See manual
Perform a trailer brake and trailer light check if possible. If the messagepersists, have your vehicle checked as soon as possible.
Trailer brake module fault
The trailer sway control detects trailer sway. Reduce the vehicle'sspeed.
Trailer Sway Reduce Speed
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TRAILER BACKUP ASSISTANCE –
FREQUENTLY ASKED QUESTIONS
Why does the trailer not reverse straight?
Verify the sticker is correctly applied.
Other factors such as the hitch
connection, road camber, road slope
and trailer suspension could influence
how straight the system can reverse the
trailer when the control knob is not
turned. You can compensate for the
trailer drifting to the right or left by
slowly turning the knob until the trailer
is following your desired path and then
holding the knob in that position. What does it mean if the system remains
on one message for an extended time
during calibration?
The camera could need to be cleaned,
the sticker could be blocked, the
drawbar could be outside the allowed
range of 9–18 in (23–46 cm) or you
could need to move to a different area
to change the lighting and background.
Verify the sticker is in the proper
location.
See Applying the Trailer
Reversing Aid Sticker (page 364). You
can move to a different area or change
the direction you are driving or setup
the system at a different time of day.
Some trailers are not compatible with
the sticker and camera system.
What does it mean if the system pauses
during calibration? There could be steering input or trailer
movement during the straight drive
portion of the calibration process. What does it mean if the system displays
hold steering steady during turn?
Part of the calibration process for the
sticker setup requires a steady turn. If
you are continually moving the steering
wheel during the turn, this delays the
calibration process. To enable the
calibration process, hold the steering
wheel at the same position when
turning.
What does it mean if the system displays
that it is not available? There could be a sub-system that the
system uses that is not correctly
operating or there could be a battery
voltage issue. If the system continues
to display it is not available, visit your
authorized dealer to have your vehicle
checked.
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(If Equipped)
What does it mean if the system displays
that driving is required to initialize steering?
The steering system needs to learn
internal parameters to fully turn on the
feature. Drive your vehicle straight
forward above 25 mph (40 km/h) for
approximately 5 minutes. This could also
occur when your vehicle is new, there
is a battery voltage issue or if the
steering system has been serviced.
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(If Equipped)
TRAILER REVERSE GUIDANCE –
FREQUENTLY ASKED QUESTIONS
What does it mean if the system remains
on one message for an extended time
during calibration?
The camera could need to be cleaned,
the sticker could be blocked, the
drawbar could be outside the allowed
range of 9–18 in (23–46 cm) or you
could need to move to a different area
to change the lighting and background.
Verify the sticker is in the proper
location.
See Applying the Trailer
Reverse Aid Sticker (page 376). You can
move to a different area or change the
direction you are driving or setup the
system at a different time of day. Some
trailers are not compatible with the
sticker and camera system.
What does it mean if the system pauses
during calibration? There could be steering input or trailer
movement during the straight drive
portion of the calibration process. What does it mean if the system displays
hold steering steady during turn?
Part of the calibration process for the
sticker setup requires a steady turn. If
you are continually moving the steering
wheel during the turn, this delays the
calibration process. To enable the
calibration process, hold the steering
wheel at the same position when
turning.
What does it mean if the system displays
that it is not available? There could be a sub-system that the
system uses that is not correctly
operating or there could be a battery
voltage issue. If the system continues
to display it is not available, visit your
authorized dealer to have your vehicle
checked. What does it mean if the system displays
that driving is required to initialize steering?
The steering system needs to learn
internal parameters to fully turn on the
feature. Drive your vehicle straight
forward above
25 mph (40 km/h) for
approximately 5 minutes. This could also
occur when your vehicle is new, there
is a battery voltage issue or if the
steering system has been serviced.
What does it mean if the system does not
detect a trailer? The system requires a clear view of the
sticker placed on the trailer. You must
keep the camera lens and sticker clean
for the system to correctly operate. If
the system cannot initially detect the
trailer, it could be necessary for you to
change the lighting conditions by
moving your vehicle and trailer or
waiting until the conditions change. See
Applying the Trailer Reverse Aid
Sticker (page 376). Some trailers are not
compatible with the sticker and camera
system.
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(If Equipped)