CONNECTED VEHICLE – FREQUENTLY
ASKED QUESTIONS - VEHICLES WITH:
SYNC 4
Why can I not confirm the connection
of my FordPass account to the modem?
•
The modem is not enabled. Switch
vehicle connectivity on.
• The network signal is weak. Move your
vehicle closer to a place where the
network signal is not obstructed.
Why can I not connect to a Wi-Fi
network?
• You entered the wrong network
password. Enter the correct password.
• The network signal is weak. Move your
vehicle closer to the Wi-Fi router or to a
place where the network signal is not
obstructed.
• There are multiple access points in range
with the same network name. Choose a
unique name for your network. Do not
use the default name unless it contains
a unique identifier, for example as part
of the MAC address. Why does the Wi-Fi connection
disconnect after successful
connection?
•
The network signal is weak. Move your
vehicle closer to the Wi-Fi router or to a
place where the network signal is not
obstructed.
What can I do if I am close to a Wi-Fi
router but the network signal strength
is weak?
• If your vehicle has a heated windshield,
position your vehicle so that the
windshield is not facing the Wi-Fi router.
• If your vehicle has metallic tinting on the
windows but not on the windshield,
position your vehicle so that the
windshield is facing the Wi-Fi router or
open the windows that are facing the
router.
• If your vehicle has metallic tinting on the
windows and the windshield, open the
windows that are facing the router.
• If your vehicle is in a garage and you
have the garage door closed, open the
garage door as it could block the signal. Why can I not see a network I expect
to see in the list of available networks?
•
The network is hidden. Make the network
visible and try again, or manually add a
network in the Wi-Fi settings menu.
• Some network security types are not
supported, for example WEP.
Why do software downloads take too
long?
• The network signal is weak. Move your
vehicle closer to the Wi-Fi router or to a
place where the network signal is not
obstructed.
• Wi-Fi network is in high demand or has
a slow Internet connection. Use a more
reliable Wi-Fi network.
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CREATING A VEHICLE WI-FI
HOTSPOT
You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it for
access to the Internet.
Select the settings option on the
feature bar.
1. Press Vehicle Hotspot.
Note: The vehicle hotspot default setting is
on.
2. Press
Settings.
3. Press
Edit.
4. Press
Hotspot visibility.
Note: The hotspot visibility default setting is
on.
Finding the Wi-Fi Hotspot Name and
Password Select the settings option on the
feature bar.
1. Press
Vehicle Hotspot. 2. Press
Settings.
Note: The network name is the hotspot
name.
3. Press
View Password.
Connecting a Device to the Wi-Fi
Hotspot
1. On your device, switch Wi-Fi on and select the hotspot from the list of
available Wi-Fi networks.
2. When prompted, enter the password.
Purchasing a Data Plan
1. Connect a device to the hotspot.
Note: The vehicle network carrier’ s portal
opens on your device.
2. If the portal does not open on your device, open a website and it redirects
to the vehicle network carrier’ s portal.
Note: Secure websites do not redirect.
3. Follow the instructions on the carrier portal to purchase a plan. Note:
If you have an active plan, the system
does not redirect to the vehicle network
carrier’ s portal when you connect a device.
Visit the vehicle network carrier’ s website to
purchase more data.
Note: If data usage information is available
in the vehicle hotspot menu, it is
approximate.
Note: If you carry out a master reset, the
system does not remove your vehicle from
your vehicle network carrier’ s account. To
remove your vehicle from the account,
contact your vehicle network carrier.
Note: The vehicle network carrier provides
Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.
CHANGING THE VEHICLE WI-FI
HOTSPOT NAME OR PASSWORD Select the settings option on the
feature bar.
1. Press
Vehicle Hotspot.
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UPDATING THE VEHICLE SYSTEMS
WIRELESSLY
Over the air system updates allow
you to update your vehicle system
software wirelessly. To make sure
you receive all updates, set a recurring
schedule and connect to Wi-Fi. Updates may
take longer if not connected to Wi-Fi, or may
not download at all. See Connected Vehicle
(page 482).
Over the Air System Update
Requirements
Before updating, reference this list to make
sure your vehicle is ready be updated. If
these requirements are not met during a
scheduled update, the update will be
canceled and you can reschedule.
• Your vehicle is not running.
• Your vehicle is stopped.
• Your vehicle is parked.
• The hazard indicators are switched off.
• The alarm is not sounding. •
The doors are closed.
• The parking lights are switched off.
• You are not pressing the brake pedal.
• An emergency call is not in progress.
• Your vehicle is not in limp mode.
Enabling Over the Air Updates
1. Press
Settings on the touchscreen.
2. Press
Software Update.
3. Switch
Automatic Updates on or off.
Note: Over the air updates are enabled by
default.
Note: If you do not want to receive over the
air updates you can turn them off. You will
not be notified of new updates. Scheduling an Update
Scheduling an update allows you to set a
convenient time for the update to complete.
We recommend updating overnight when
your vehicle is not in use. Ensure Vehicle
Connectivity and Automatic Updates are
enabled. Once you complete these steps,
your schedule will be saved for future
updates. As long as an update is not in
process you can adjust your schedule.
Note:
Some updates may be applied outside
of your set schedule. Information about the
unscheduled update appears on the
touchscreen after it is applied.
Using the Settings Menu
1. Press
Settings on the touchscreen.
2. Press
Software Update.
3. Press
Schedule Updates.
4. Use the controls to set the time and day
of the update.
5. Save the schedule.
Note: You can set the updates to occur at
any time.
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Transferable Coverage
If you sell your vehicle before your Lincoln
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. This should give
you and your potential buyer a little more
peace of mind.
Less Cost to Properly Maintain Your Vehicle
The Lincoln Protect extended service plan
also offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc - if equipped.
• Brake pads and linings.
• Shock absorbers and struts.
• Engine cooling hoses, clamps and
o-rings. •
Engine belts.
• Diesel exhaust fluid replenishment - if
equipped.
Interest Free Finance Options
Just a 5% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Lincoln Protect
extended service plan has to offer while
paying over time. You are pre-approved with
no credit check or hassles. To learn more,
call our Lincoln Protect extended service
plan specialists at 800-367-3377.
Complete the information below and mail to:
Lincoln Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Lincoln Protect (Canada Only)
You can get more protection for your vehicle
by purchasing a Lincoln Protect extended
service plan. The Lincoln Protect extended
service plan is the only service contract
backed by Lincoln, Limited. Depending on
the plan you purchase, the Lincoln Protect
extended service plan provides benefits such
as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after your
New Vehicle Limited Warranty Coverage
expires.
• Roadside Assistance benefits.
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REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts whenever
your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that conform
to the specifications detailed in this Owner’
s
Manual.
Genuine Ford and Motorcraft parts meet or
exceed these specifications. Collision Repairs
We hope that you never experience a
collision, but accidents happen sometimes.
Genuine Ford replacement collision parts
meet our stringent requirements for fit, finish,
structural integrity, corrosion protection and
dent resistance. During vehicle development
we validate that these parts deliver the
intended level of protection as a whole
system. A great way to know for sure you
are getting this level of protection is to use
genuine Ford replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty.
The Ford Warranty may not cover damage
caused to your vehicle as a result of failed
non-Ford parts.
For additional information, refer to the terms
and conditions of the Ford Warranty.
MOBILE COMMUNICATIONS
EQUIPMENT WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Using mobile communications equipment is
becoming increasingly important in the
conduct of business and personal affairs.
However, you must not compromise your
own or others ’ safety when using such
equipment. Mobile communications can
enhance personal safety and security when
appropriately used, particularly in emergency
situations. Safety must be paramount when
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(b) use your own personal judgment while
driving. If you feel that a route suggested by
the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for any
illegal, unauthorized, unintended, unsafe,
hazardous, or unlawful purposes, or in any
manner inconsistent with this Agreement;
(e) arrange all GPS and wireless devices and
cables necessary for use of the TeleNav
Software in a secure manner in your vehicle
so that they will not interfere with your
driving and will not prevent the operation of
any safety device (such as an airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from any
dangerous or otherwise inappropriate use
of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the TeleNav
Software, to provide TeleNav with true,
accurate, current, and complete information
about yourself, and (b) to inform TeleNav
promptly of any changes to such information,
and to keep it true, accurate, current and
complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav hereby
grants to you a personal, non-exclusive,
non-transferable license (except as
expressly permitted below in connection
with your permanent transfer of the
TeleNav Software license), without the
right to sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of this
Agreement. You agree that you will use
the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial navigation
services to other parties. 3.1 License Limitations
•
(a) reverse engineer, decompile,
disassemble, translate, modify, alter or
otherwise change the TeleNav Software
or any part thereof; (b) attempt to derive
the source code, audio library or
structure of the TeleNav Software without
the prior express written consent of
TeleNav;
(c) remove from the TeleNav
Software, or alter, any of TeleNav's or its
suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d) distribute,
sublicense or otherwise transfer the
TeleNav Software to others, except as
part of your permanent transfer of the
TeleNav Software; or (e) use the TeleNav
Software in any manner that
I. infringes the intellectual property or
proprietary rights, rights of publicity or
privacy or other rights of any party,
ii. violates any law, statute, ordinance or
regulation, including but not limited to laws
and regulations related to spamming, privacy,
consumer and child protection, obscenity or
defamation, or
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communication with any positioning devices
or any mobile or wireless-connected
electronic or computer devices, including
without limitation cellular phones, palmtop
and handheld computers, pagers, and
personal digital assistants or PDAs.
Warning. The Data may contain inaccurate
or incomplete information due to the
passage of time, changing circumstances,
sources used and the nature of collecting
comprehensive geographic data, any of
which may lead to incorrect results.
No Warranty.
This Data is provided to you
“as is, ” and you agree to use it at your own
risk. Telenav and its licensors (and their
licensors and suppliers) make no guarantees,
representations or warranties of any kind,
express or implied, arising by law or
otherwise, including but not limited to,
content, quality, accuracy, completeness,
effectiveness, reliability, fitness for a
particular purpose, usefulness, use or results
to be obtained from this Data, or that the
Data or server will be uninterrupted or
error-free. Disclaimer of Warranty: TELENAV AND ITS
LICENSORS (INCLUDING THEIR LICENSORS
AND SUPPLIERS) DISCLAIM ANY
WARRANTIES, EXPRESS OR IMPLIED, OF
QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE OR
NON-INFRINGEMENT. Some States,
Territories and Countries do not allow certain
warranty exclusions, so to that extent the
above exclusion may not apply to you.
Disclaimer of Liability:
TELENAV AND ITS
LICENSORS (INCLUDING THEIR LICENSORS
AND SUPPLIERS) SHALL NOT BE LIABLE TO
YOU: IN RESPECT OF ANY CLAIM, DEMAND
OR ACTION, IRRESPECTIVE OF THE
NATURE OF THE CAUSE OF THE CLAIM,
DEMAND OR ACTION ALLEGING ANY LOSS,
INJURY OR DAMAGES, DIRECT OR
INDIRECT, WHICH MAY RESULT FROM THE
USE OR POSSESSION OF THE
INFORMATION; OR FOR ANY LOSS OF
PROFIT, REVENUE, CONTRACTS OR
SAVINGS, OR ANY OTHER DIRECT,
INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING OUT
OF YOUR USE OF OR INABILITY TO USE THIS INFORMATION, ANY DEFECT IN THE
INFORMATION, OR THE BREACH OF THESE
TERMS OR CONDITIONS, WHETHER IN AN
ACTION IN CONTRACT OR TORT OR BASED
ON A WARRANTY, EVEN IF TELENAV OR
ITS LICENSORS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
Some States, Territories and Countries do
not allow certain liability exclusions or
damages limitations, so to that extent the
above may not apply to you.
Export Control. You shall not export from
anywhere any part of the Data or any direct
product thereof except in compliance with,
and with all licenses and approvals required
under, applicable export laws, rules and
regulations, including but not limited to the
laws, rules and regulations administered by
the Office of Foreign Assets Control of the
U.S. Department of Commerce and the
Bureau of Industry and Security of the U.S.
Department of Commerce. To the extent that
any such export laws, rules or regulations
prohibit HERE from complying with any of its
obligations hereunder to deliver or distribute
Data, such failure shall be excused and shall
not constitute a breach of this Agreement.
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II. Mexico. The following provision applies
to the Data for Mexico, which includes
certain data from the Instituto Nacional de
Estadística y Geografía (“INEGI”):
A. Any and all copies of the Data and/or
packaging containing Data for Mexico
shall contain the following notice: “Fuente:
INEGI (Instituto Nacional de Estadística y
Geografía)”
III. Latin America Territory A. Third Party Notices. Any and all copies
of the Data and/or packaging relating
thereto shall include the respective Third
Party Notices set forth below and used as
described below corresponding to the
Territory (or portion thereof ) included in
such copy: Notice
Territory
IGN “INSTITUTO
GEOGRAFICO NACIONAL
ARGENTINO ”
Argentina “INSTITUTO GEOGRAFICO
MILITAR DEL ECUADOR
AUTORIZACION N° IGM-2011-
01- PCO-01 DEL 25 DE ENERO
DE 2011”
Ecuador
“source: © IGN 2009 - BD
TOPO ®”
“Fuente: INEGI (Instituto
Nacional de Estadística y
Geografía)”
Guade-
loupe,
French
Guiana
and
Marti-
nique
Mexico
IV. Middle East Territory A. Third Party Notices. Any and all copies
of the Data and/or packaging relating
thereto shall include the respective Third
Party Notices set forth below and used as
described below corresponding to the
Territory (or portion thereof ) included in
such copy: Notice
Country
“© Royal Jordanian
Geographic Centre ”. The fore-
going notice requirement for
Jordan Data is a material term
of the Agreement. If Client or
any of its permitted subli-
censees (if any) fail to meet
such requirement, HERE shall
have the right to terminate
Client’ s license with respect to
the Jordan Data.
Jordan
B. Jordan Data. Client and its permitted
sublicensees (if any) are restricted from
licensing and/or otherwise distributing
HERE’
s database for the country of Jordan
(“ Jordan Data ”) for use in Enterprise
Applications to (i) non-Jordanian entities
for use of the Jordan Data solely in Jordan
or (ii) Jordan-based customers. In addition,
Client, its permitted sublicensees (if any)
and End-Users are restricted from using
the Jordan Data in Enterprise Applications
if such party is (i) a non-Jordanian entity
using the Jordan Data solely in Jordan or
(ii) a Jordan-based customer. For purposes
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