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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that can
call for help.
For more information, visit
www
. owner . ford. com .
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the fuel pump shut-off, your vehicle
may be able to contact emergency services
by dialing 911 through a paired and
connected Bluetooth®-enabled phone.
Not all crashes will deploy an airbag or
activate the fuel pump shut-off. If a
connected cell phone sustains damage or
loses its connection to SYNC during a crash,
SYNC will search for and try to connect to a
previously paired cell phone. SYNC will then
attempt to call the emergency services. Before making the call:
•
SYNC provides about 10 seconds to
cancel the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel."
If you do not cancel the call and SYNC makes
a successful call a pre-recorded message
plays for the 911 operator. The occupants in
your vehicle are able to talk with the
operator. Be prepared to provide your name,
phone number and location immediately
because not all 911 systems are capable of
receiving this information electronically.
During an emergency call the system
transmits vehicle data to the emergency
service. EMERGENCY CALL
REQUIREMENTS WARNING: Do not wait for 911 Assist
to make an emergency call if you can do
it yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. WARNING: Always place your phone
in a secure location in your vehicle so it
does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
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REMOVING THE KEY BLADE
Push the release button on your passive key
and pull the key blade out. SOUNDING THE PANIC ALARM Press the button to sound the
panic alarm. Press the button
again or switch the ignition on to
turn it off.
Note: The panic alarm only operates when
the ignition is off.
LOCATING YOUR VEHICLE Press the lock button twice within
three seconds. The turn signal
lamps flash. We recommend you
use this method to locate your vehicle. CHANGING THE REMOTE
CONTROL BATTERY WARNING: Keep batteries away from
children to prevent ingestion. Failure to
follow this instruction could result in
personal injury or death. If ingested,
immediately seek medical attention. WARNING: If the battery
compartment does not securely close, stop
using the remote control and replace it as
soon as possible. In the meantime, keep
the remote control away from children.
Failure to follow this instruction could result
in personal injury or death.
The remote control uses one coin-type 3-volt
lithium battery CR2450 or equivalent.
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Dispose of old batteries in an
environmentally friendly way. Seek
advice from your local authority
about recycling old batteries.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
Note: Replacing the battery does not erase
the programmed key from your vehicle. The
remote control should operate normally.
REPLACING A LOST KEY OR
REMOTE CONTROL
You can purchase replacement keys or
remote controls from an authorized dealer.
Authorized dealers can program remote
controls for your vehicle. Note:
Your vehicle keys came with a
security label that provides important key
cut information. Keep the label in a safe
place for future reference.
PROGRAMMING THE REMOTE
CONTROL
Note: You can program a maximum of four
remote controls to your vehicle. Note:
If your programmed remote controls
are lost or stolen and you do not have an
extra coded remote, you need to have your
vehicle towed to an authorized dealer. Store
an extra programmed remote away from
your vehicle in a safe place to help prevent
any inconvenience. Contact an authorized
dealer to purchase additional spare or
replacement remotes.
You must have two previously programmed
remote controls inside your vehicle and the
new unprogrammed remote controls readily
accessible. Contact an authorized dealer to
have the spare remote control programmed
if two previously programmed remotes are
not available. Make sure that your vehicle
is off before beginning this procedure. Make
sure that you close all the doors before
beginning and that they remain closed
throughout the procedure. Perform all steps
within 30 seconds of starting the sequence.
Stop and wait for at least one minute before
starting again if you perform any steps out
of sequence.
Read and understand the entire procedure
before you begin.
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3. Carefully push the window down and
press firmly to latch securely.
Note: Be careful when opening or closing
the liftgate window in a garage or other
enclosed area to avoid damaging the glass. Note:
Do not hang anything, for example a
bike rack, from the glass or liftgate. This
could damage the liftgate and its
components.
Note: Do not leave the liftgate window open
while driving. This could damage the liftgate
window and its components. LIFTGATE – TROUBLESHOOTING
LIFTGATE – WARNING LAMPS Illuminates when the liftgate is not
completely closed.
LIFTGATE – INFORMATION MESSAGES Action
Message
The liftgate is not completely closed. Close the liftgate.
Liftgate Ajar
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PASSIVE ANTI-THEFT SYSTEM
WHAT IS THE PASSIVE ANTI-THEFT
SYSTEM
The passive anti-theft system prevents
someone from starting the vehicle with an
incorrectly coded key.
Note:
Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all the doors when leaving your vehicle.
HOW DOES THE PASSIVE ANTI-THEFT
SYSTEM WORK
The passive anti-theft system arms when you
switch the ignition off.
It disarms when the ignition is switched on
with a correctly coded key.
Note: The system is not compatible with
non-Ford aftermarket remote start systems.
Note: Do not leave a duplicate coded key
in your vehicle. Always take the keys and
lock all doors when leaving your vehicle. ANTI-THEFT ALARM SYSTEM
WHAT IS THE ANTI-THEFT ALARM
SYSTEM
The Anti-Theft Alarm System warns you of
an unauthorized entry to your vehicle.
HOW DOES THE ANTI-THEFT ALARM
SYSTEM WORK
When armed, the anti-theft alarm is triggered
in any of the following ways:
•
If someone opens a door, the tailgate or
the hood without a correctly coded key
or remote control.
• If you turn the power on without a
correctly coded key.
• If the interior sensors detect movement
inside your vehicle.
• If the inclination sensors detect an
attempt to raise your vehicle. •
If someone disconnects the vehicle
battery or the battery backup alarm.
• If someone disconnects the trailer. See
Connecting a Trailer (page 345).
Any further attempts to carry out one of the
above, sounds the alarm again.
If the anti-theft alarm is triggered, the alarm
horn sounds for 30 seconds and the turn
signals flash for five minutes.
WHAT IS THE PERIMETER ALARM
The perimeter alarm is designed to detect
unauthorized access to your vehicle.
WHAT ARE THE INTERIOR SENSORS
The interior sensors are designed to detect
any movement inside your vehicle.
The interior sensors are in the overhead
console.
Note: Do not cover the interior sensors.
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WHAT ARE THE INCLINATION
SENSORS
The inclination sensor is designed to detect
an attempt to raise your vehicle, for example
to remove a wheel or to tow it away.
ARMING THE ANTI-THEFT ALARM
SYSTEM
The alarm is ready to arm when your vehicle
is switched off.
Lock your vehicle with your remote control
to arm the alarm.
DISARMING THE ANTI-THEFT ALARM
SYSTEM
Disarm the alarm by performing any of the
following actions:
•
Unlock the doors or luggage
compartment with the remote control.
• Switch your vehicle on or start your
vehicle. ANTI-THEFT ALARM SYSTEM
SETTINGS
WHAT ARE THE ALARM SECURITY
LEVELS
You can select two levels of alarm security,
all sensors and perimeter sensing.
All Sensors
All sensors is the standard setting.
In all sensors, all equipped sensors are on
when you arm the alarm.
Note:
Do not arm the alarm with all sensors
if passengers, animals or other moving
objects are inside your vehicle.
Perimeter Sensing
In perimeter sensing, the interior sensors are
off when you arm the alarm.
All the other equipped sensors activate when
you arm the alarm in this mode. SETTING THE ALARM SECURITY
LEVEL
1. Press Settings on the touchscreen.
2. Press
Vehicle Settings.
3. Press
Alarm System.
4. Press
Motion Sensors.
5. Press a setting.
WHAT IS ASK ON EXIT
You can choose which level of security you
require after you switch the ignition off.
Note: If you do not choose a setting, the
system defaults to all sensors.
SWITCHING ASK ON EXIT ON AND
OFF
1. Press
Settings on the touchscreen.
2. Press
Vehicle Settings.
3. Press
Alarm System.
4. Switch
Ask on Exit on or off.
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SECURITY – TROUBLESHOOTING
SECURITY – INFORMATION MESSAGES
Action
Message
The system has not detected a correctly coded key.
No Key Detected
The system has malfunctioned. Have your vehicle checked as soon as possible.
Starting System Fault
Displays when the alarm has been triggered due to unauthorized entry.
Vehicle Alarm To Stop Alarm, Start
Vehicle.
Alarm Announcement
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SECURITY – FREQUENTLY ASKED
QUESTIONS
What should I do if there is any potential
alarm problem with my vehicle?
Take all remote controls to an
authorized dealer if there is any
potential alarm problem with your
vehicle.
What should I do if the vehicle is unable to
start with a correctly coded key? Have your vehicle checked as soon as
possible.
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