Note:
Cold temperatures affect the engine
warm up time and the low engine use mode
could operate more frequently. Note:
An oil change is not required but gives
you the option of not running a low engine
use cycle. Resetting the oil life monitoring
system suspends the low engine use mode.
HYBRID VEHICLE FREQUENTLY ASKED QUESTIONS Answer
Question
The high voltage battery is electrically isolated from the rest of the
vehicle when the key is off. When you switch the key on, high voltage contactors inside the battery close to make the electricity available
to the motor and generator and enable the vehicle to drive. The clicks
are the sound of these contactors as they close and open during start up and shut down.
What are the series of clicks from the cargo area when I first turn the
key in the ignition?
The vehicle's computer determines if you require an engine start atkey-on. Silent key start starts the engine if it is necessary for cabin heating, windshield defrost, or if the outside temperature is low.
Why does the engine sometimes start at key-on?
There are several reasons the engine stays on for an extended amountof time when you first start it. One common reason is to make sure
that the emissions components are warm enough to minimize tailpipe emissions. As the climate gets cooler, this engine-on time extends.
Why does it take a long time before the engine shuts down?
The engine turns on above this speed to protect the transmissionhardware.
Why does my engine never shut down above 85 mph (137 km/h)?
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RUNNING OUT OF FUEL
Running out of fuel can cause damage not
covered by the vehicle Warranty.
If your vehicle runs out of fuel:
•
Add a minimum of 1.3 gal (5 L) of fuel to
restart the engine.
• You may need to switch the ignition from
off to on several times after refueling to
allow the fuel system to pump the fuel
from the tank to the engine. When
restarting, cranking time takes a few
seconds longer than normal.
Note: If your vehicle is on a steep slope,
more fuel may be required.
Filling a Portable Fuel Container WARNING:
Flow of fuel through a
fuel pump nozzle can produce static
electricity. This can cause a fire if you are
filling an ungrounded fuel container. Use the following guidelines to avoid
electrostatic charge build-up, which can
produce a spark, when filling an ungrounded
fuel container:
•
Only use an approved fuel container to
transfer fuel to your vehicle. Place the
container on the ground when filling it.
• Do not fill a fuel container when it is
inside your vehicle (including the cargo
area).
• Keep the fuel pump nozzle in contact
with the fuel container when filling it.
• Do not use a device that holds the fuel
pump nozzle lever in the fill position.
Adding Fuel From a Portable Fuel
Container WARNING: Do not insert the nozzle
of a fuel container or an aftermarket funnel
into the fuel filler neck. This may damage
the fuel system filler neck or its seal and
cause fuel to run onto the ground. WARNING:
Do not try to pry open or
push open the capless fuel system with
foreign objects. This could damage the fuel
system and its seal and cause injury to you
or others. WARNING: Do not dispose of fuel in
the household refuse or the public sewage
system. Use an authorized waste disposal
facility.
When refueling the vehicle fuel tank from a
fuel container, use the fuel filler funnel
included with your vehicle.
See Fuel Filler
Funnel Location (page 220).
Note: Do not use aftermarket funnels as they
may not work with the capless fuel system
and can damage it.
When refueling the vehicle fuel tank from a
fuel container, do the following:
1. Fully open the fuel filler door.
2. Fully insert the fuel filler funnel into the fuel filler inlet.
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3. Add fuel to your vehicle from the fuel
container.
4. Remove the fuel filler funnel.
5. Fully close the fuel filler door.
6. Clean the fuel filler funnel and place it back in your vehicle or correctly dispose
of it.
Note: Extra funnels can be purchased from
an authorized dealer if you choose to
dispose of the funnel. REFUELING - PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV) WARNING: When refueling always
shut the engine off and never allow sparks
or open flames near the fuel tank filler
valve. Never smoke or use a cell phone
while refueling. Fuel vapor is extremely
hazardous under certain conditions. Avoid
inhaling excess fumes. WARNING:
The fuel system may be
under pressure. If you hear a hissing sound
near the fuel filler inlet, do not refuel until
the sound stops. Otherwise, fuel may spray
out, which could cause serious personal
injury. WARNING:
Do not pry open the fuel
tank filler valve. This could damage the fuel
system. Failure to follow this instruction
could result in fire, personal injury or death. WARNING:
Do not remove the fuel
pump nozzle from its fully inserted position
when refueling. WARNING:
Stop refueling when the
fuel pump nozzle automatically shuts off
for the first time. Failure to follow this will
fill the expansion space in the fuel tank and
could lead to fuel overflowing. WARNING:
Do not overfill the fuel
tank. The pressure in an overfilled tank
may cause leakage and lead to fuel spray
and fire. WARNING: Wait at least five seconds
before removing the fuel pump nozzle to
allow any residual fuel to drain into the fuel
tank. WARNING:
Read and follow all the
instructions on the pump island.
1. When you stop your vehicle, shift into park (P) and switch the ignition off.
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Action
Message
Your vehicle has a sealed fuel
system that may be under
pressure. This information
message appears while the
fuel system is depressurizing
with the fuel filler door closed.
Wait for the fuel system to
depressurize and for the fuel
filler door to unlatch.
Please wait
for fuel
door to
open
This information message
appears when the fuel system
depressurizes and the fuel
filler door opens. Fully open
the fuel filler door to refuel
and fully close the fuel filler
door when refueling is
complete.
Fuel Door
Open
A warning message appears
in the information display
when the fuel system fails to
depressurize or the fuel filler
door fails to open. You may
have to use the fuel filler door
Refuel Error
See Manual Action
Message
manual override lever.
If the Refuel Error information message
appears, do the following:
1. Check the fuel filler door for anything that
may be obstructing its movement, for
example ice or snow.
2. Remove any obstruction from the fuel filler door.
3. Press the button on the left side of the instrument panel to open the fuel filler
door.
4. If the fuel filler door fails to open and the
information message remains in the
information display, use the fuel filler
door manual override lever. Fuel Filler Door Manual Override Lever WARNING: The fuel system may be
under pressure. If you hear a hissing sound
near the fuel filler inlet, do not refuel until
the sound stops. Otherwise, fuel may spray
out, which could cause serious personal
injury.
Note: The transmission must be in park (P)
or neutral (N).
When using the manual override lever do
the following:
1. Switch the ignition on.
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Note:
The manual override lever is in the
driver side rear wheel well area.
2. Pull the manual override lever. 3. Switch the ignition off.
4. Complete the refueling process within
20 minutes.
REFUELING - GASOLINE
Refueling System Overview Fuel filler door.
A
Fuel tank filler valve.
B
Fuel tank filler pipe.
C
Your vehicle does not have a fuel tank filler
cap. Left-hand side.Pull the rear of the
fuel filler door to fully open it. After
refueling, close the door by
pushing and compressing it into
the vehicle.
A
Right-hand side. Pull the rear of the
fuel filler door to fully open it. After
refueling, close the door by
pushing and compressing it into
the vehicle.
B
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C
A E267248 E321654
9. Fully close the fuel filler door.
Note:
The message may not immediately
reset. If the message continues to appear
and a warning lamp illuminates, have your
vehicle checked as soon as possible.
FUEL CONSUMPTION
Advertised Capacity
The advertised capacity is the maximum
amount of fuel that you can add to the fuel
tank when the fuel gauge indicates empty.
See Capacities and Specifications (page
461).
In addition, the fuel tank contains an empty
reserve. The empty reserve is an unspecified
amount of fuel that remains in the fuel tank
when the fuel gauge indicates empty.
Note: When refueling your vehicle after the
fuel gauge indicates empty, you might not
be able to refuel the full amount of the
advertised capacity due to the empty
reserve still present in the fuel tank. Filling the Fuel Tank
For consistent results when refueling:
•
Turn the ignition off before fueling; an
inaccurate reading results if the engine
is left running.
• Use the same fill rate (low-medium-high)
each time the tank is filled.
• Allow no more than one automatic
shut-off when refueling.
Results are most accurate when the filling
method is consistent.
Calculating Fuel Economy
Your vehicle calculates fuel economy figures
through the trip computer average fuel
function.
See Information Displays (page
136).
The first 1,000 mi (1,500 km) of driving is the
break-in period of the engine. A more
accurate measurement is obtained after
2,000 mi (3,000 km)
.
1. Completely fill the fuel tank and record the initial odometer reading. 2.
Each time you fill the fuel tank, record the
amount of fuel added.
3. After at least three fill ups, fill the fuel tank and record the current odometer
reading.
4. Subtract your initial odometer reading from the current odometer reading.
To calculate L/100 km (liters per 100
kilometers) fuel consumption, multiply the
liters used by 100, then divide by kilometers
traveled. To calculate MPG (miles per gallon)
fuel consumption, divide miles traveled by
gallons used.
Keep a record for at least one month and
record the type of driving, for example city
or highway. This provides an accurate
estimate of your vehicle ’s fuel economy
under current driving conditions. Keeping
records during summer and winter shows
how temperature impacts fuel economy.
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•
An open or pinched sensor hose.
• Incorrect engine oil level.
• Incorrect fuel for climatic conditions.
• Incorrect engine oil viscosity for climactic
conditions.
Note: Some vehicles have a lifetime fuel filter
that is integrated with the fuel tank. Regular
maintenance or replacement is not needed.
Note: If these checks do not help you correct
the concern, have your vehicle checked as
soon as possible.
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance
On January 1, 1978, Federal regulation
became effective governing the noise
emission on trucks over 10,000 lb (4,536 kg)
Gross Vehicle Weight Rating (GVWR). The
preceding statements concerning prohibited
tampering acts and maintenance, and the
noise warranty found in the Warranty Guide,
are applicable to complete chassis cabs over
10,000 lb (4,536 kg)
GVWR. CATALYTIC CONVERTER WARNING:
Do not park, idle or drive
your vehicle on dry grass or other dry
ground cover. The emission system heats
up the engine compartment and exhaust
system, creating the risk of fire. WARNING:
The normal operating
temperature of the exhaust system is very
high. Never work around or attempt to
repair any part of the exhaust system until
it has cooled. Use special care when
working around the catalytic converter.
The catalytic converter heats up to a very
high temperature after only a short period
of engine operation and stays hot after the
engine is switched off. WARNING: Exhaust leaks may result
in entry of harmful and potentially lethal
fumes into the passenger compartment. If
you smell exhaust fumes inside your
vehicle, have your vehicle inspected
immediately. Do not drive if you smell
exhaust fumes. Your vehicle has various emission control
components and a catalytic converter that
enables it to comply with applicable exhaust
emission standards.
To make sure that the catalytic converter and
other emission control components continue
to work properly:
•
Do not crank the engine for more than
10 seconds at a time.
• Do not run the engine with a spark plug
lead disconnected.
• Do not push-start or tow-start your
vehicle. Use booster cables.
See Jump
Starting the Vehicle (page 364).
• Use only the specified fuel listed.
• Do not switch the ignition off when your
vehicle is moving.
• Avoid running out of fuel.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
Note: Resulting component damage may
not be covered by the vehicle Warranty.
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If the service engine soon indicator remains
on, have your vehicle serviced at the first
available opportunity. Although some
malfunctions detected by the OBD-II may not
have symptoms that are apparent, continued
driving with the service engine soon indicator
on can result in increased emissions, lower
fuel economy, reduced engine and
transmission smoothness and lead to more
costly repairs.
Readiness for Inspection and
Maintenance (I/M) Testing
Some state and provincial and local
governments may have
Inspection/Maintenance (I/M) programs to
inspect the emission control equipment on
your vehicle. Failure to pass this inspection
could prevent you from getting a vehicle
registration.
If the service engine soon indicator
is on or the bulb does not work,
your vehicle may need service.
See On-Board Diagnostics. Your vehicle may not pass the I/M test if the
service engine soon indicator is on or not
working properly (bulb is burned out), or if
the OBD-II system has determined that some
of the emission control systems have not
been properly checked. In this case, the
vehicle is not ready for I/M testing.
If the vehicle
’s engine or transmission has
just been serviced, or the battery has
recently run down or been replaced, the
OBD-II system may indicate that the vehicle
is not ready for I/M testing. To determine if
the vehicle is ready for I/M testing, turn the
ignition key to the on position for 15 seconds
without cranking the engine. If the service
engine soon indicator blinks eight times, it
means that the vehicle is not ready for I/M
testing; if the service engine soon indicator
stays on solid, it means that your vehicle is
ready for I/M testing.
The OBD-II system checks the emission
control system during normal driving. A
complete check may take several days.
If the vehicle is not ready for I/M testing, you
can perform the following driving cycle
consisting of mixed city and highway driving: 1. 15 minutes of steady driving on an
expressway or highway followed by 20
minutes of stop-and-go driving with at
least four 30-second idle periods.
2. Allow your vehicle to sit for at least eight
hours with the ignition off. Then, start the
vehicle and complete the above driving
cycle. The vehicle must warm up to its
normal operating temperature. Once
started, do not turn off the vehicle until
the above driving cycle is complete.
If the vehicle is still not ready for I/M testing,
you need to repeat the above driving cycle.
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