The navigation system map data may contain
inaccurate or incomplete information due to
the passage of time, changing
circumstances, sources used and the nature
of collecting comprehensive geographic
data, any of which may lead to incorrect
results. Inaccurate speed limit information,
turn restrictions and other road attributes
may affect the determined route and
associated guidance
Annual navigation map updates are available
for purchase through your dealership.
Depending on your purchase agreement,
you might be eligible for free Map update.
You can choose to download the Map data
update onto a USB, order a USB, or use Wi-Fi
to deliver automatic updates. To update your
Map data over Wi-Fi, your vehicle must be
connected to a Wi-Fi access point. Map Data
files are large, so it is highly recommended
to perform the update when free Wi-Fi is
available otherwise high data rates may
apply. For USB updates, free map update
eligibility, and other details, contact dealers
at 1-866-462-8837 in the United States and
Canada or 01-800-557-5539 in Mexico or
visit our local website for more information.
ELECTRIC VEHICLE INFORMATION
Power Flow The Power Flow information for
your plug-in hybrid vehicle is
available through the Home screen
or under Apps.
Vehicle Operational States
Power will flow to or from the front and rear
wheels depending on operational state and
drive conditions.
• Idling: The vehicle is running and in park
(P). The engine and, or the high voltage
battery are on.
• Electric Driving: The vehicle is running
and in drive (D) or neutral (N). The high
voltage battery provides power to the
wheels.
• Hybrid Driving: The vehicle is running
and in drive (D) or neutral (N). The engine
and the high voltage battery provide
power to the wheels. •
Engine Driving: The vehicle is running
and in drive (D) or neutral (N). The engine
provides power to the wheels.
• Regenerative Braking: The vehicle is
running in drive gear (D) and is slowing
down. The regenerative braking system
captures power and sends it back to the
high voltage battery.
• Charging: The vehicle is plugged in and
the high voltage battery is being charged.
Engine On Due To
The following conditions help to explain why
the engine is on, and what you can do to
allow all electric operation.
• Drive Power: The engine is on due to
accelerator pedal pressure or speed
control activation. Reduce pressure on
the accelerator pedal or switch off the
speed control to return to full electric
mode.
• High Speed: The engine is on because
the vehicle speed exceeds the level for
full electric operation. Reduce the speed
to return to electric operation.
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When you start an app through the system
for the first time, you could be asked to grant
certain permissions. You can review and
change the permissions that you have
granted at any time when your vehicle is not
moving. We recommend that you check your
data plan before using your apps through
the system. Using them could result in
additional charges. We also recommend that
you check the app provider's terms and
conditions and privacy policy before using
their app. Make sure that you have an active
account for apps that you want to use
through the system. Some apps will work
with no setup. Others require you to
configure some personal settings before you
can use them.
Note:
For more information about available
apps, visit catalog.ford.com.
Using Apps on an iOS Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Apple CarPlay off. See Phone
(page 536). 2. Connect your device to a USB port or
pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select Disable
.
4. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
5. Select the app that you want to use on the touchscreen.
Note: Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
Using Apps on an Android Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Android Auto off.
See Phone
(page 536).
2. Pair your device.
See Phone (page 536). 3. Start the apps on your device that you
want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
4. Select
Find Mobile Apps.
Note: The system searches and connects to
compatible apps that are running on your
device.
5. Select the app that you want to use on the touchscreen.
Note: Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Using Mobile Navigation on an Android
Device
1. Connect your device to a USB port.
2. Switch Android Auto off.
See Phone
(page 536).
3. Switch on
Enable Mobile Apps via USB
in the Mobile Apps Settings tile.
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SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and Resolution
Symptom
The system does not understand what I am
saying. –
You might not be using supported voice commands.
•See Using Voice Recognition (page 509).
• For a complete list of voice commands, refer to our website.
– You might be speaking too soon.
•Wait for the voice prompt before you speak.
The system does not understand the name of
a track or artist. –
Device limitation.
Bluetooth® does not support voice commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
– You might not be using supported voice commands.
•See
Using Voice Recognition (page 509).
• For a complete list of voice commands, refer to our website.
– You might not be saying the name exactly as it appears on your device.
•Say the name of the track or artist exactly as it appears on your device\
. Spell out any
abbreviations in the name.
– The name contains special characters, for example *, - or +.
•Rename the files on your device or use the touchscreen to select and play\
the track.
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USB and Bluetooth® Audio
Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off and on to reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
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Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active \
security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recognize my device. –Device limitation.
•Do not leave your device in your vehicle during very hot or very cold we\
ather condi-
tions.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
The system does not understand the name of
a track or artist. –
Device limitation. Bluetooth® does not support voice commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
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Possible Cause and Resolution
Symptom
Sometimes I cannot hear a track playing on
my device. –
Device malfunction.
•Disconnect your device. Switch your device off and on to reset it and try again.
When I disconnect my iOS device the audio
volume is set to maximum. –
Device limitation.
•Turn the volume down on your device.
If the system does not play the tracks on your USB device in the correct\
order, the following
information could help:
The system does not play the tracks on my
USB drive in the correct order.
–If you are selecting USB as the audio source when the system is still in\
dexing, SYNC plays
tracks sorted alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the system has finish\
ed indexing, SYNC
plays all tracks sorted alphabetically by the title in the ID3 tag regar\
dless of where they
are located. SYNC uses the file name if the title in the ID3 tag does not exist.
– If you are selecting the option to play all tracks from the browsing men\
u, SYNC plays all
tracks sorted alphabetically by the title in the ID3 tag regardless of w\
here they are located.
SYNC uses the file name if the title in the ID3 tag does not exist.
– If you are selecting a track when using the explore device option, SYNC plays tracks
sorted alphabetically by file name in the folder you have selected. SYNC then plays all
tracks in any subfolders in the folder you have selected.
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Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
During a call, I can hear the other person but
they cannot hear me. –
Cell phone malfunction.
•Switch your cell phone on and off, and vehicle Bluetooth® on and off and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
– Privacy mode is enabled.
•Switch off privacy mode.
During a call, I cannot hear the other person
and they cannot hear me. –
System restart required.
•Switch the ignition off and open the door. Close the door and lock the vehicle. Wait
until the touchscreen is off and any illuminated USB ports are not illum\
inated. Unlock
the vehicle, switch the ignition on and try again.
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Apps
Possible Cause and Resolution
Symptom
The system cannot find any apps. –Incompatible device.
•You need an Android device with OS 4.3 or higher or an iOS device with iO\
S 8.0 or
higher. Pair and connect your Android device to find compatible apps. Connect yo\
ur
iOS device to a USB port or pair and connect using Bluetooth®.
I have a compatible device and it is correctly
connected but the system still cannot find any
apps. –
Compatible apps are not installed on your device.
•Download and install the latest version of the app.
– Compatible apps are not running on your device.
•Start the apps to allow the system to find them and make sure you sign in to any apps
if required.
– Incorrect app settings.
•Check and adjust the app settings on your device and allow SYNC to access the app
if required.
I have a compatible device, it is correctly
connected and my apps are running but the
system still cannot find any apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have an exit or quit option\
, use this and
then restart the apps. Alternatively, use the force stop option in the settings menu on
your device.
• If you have an iOS device with iOS 8.0 or higher, tap the home button on your device
twice and then swipe the app upward to close it.
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