2022 KIA SORENTO HYBRID Navigation System Quick Reference Guide

Appendix
Solutions
System status indicator icons FAQ
Product specifications
Important information Index
Trademarks
Open Source Information
10

10-2
Solutions
Before reporting a malfunctioning system, refer to the following table and see if you can
identify and fix the problem. If the problem persists or you are unable to locate your specific
need, contact your place of purchase or dealer.
Sound and display
SymptomPossible causeSolution
A blank screen
appears and sound
is not audible. The system is turned
off.
\225
Check that the start switch is in "ACC" or
"ON."
\225Press the Power button on the control
panel to turn on the system.
Sound volume is too
low. Use the Volume knob on the control panel to
adjust the volume.
Sound is muted. Press the Mute button on the steering wheel
to unmute.
Sound is audible
from only one side
of the speakers. Sound is
imbalanced.
On the All Menus screen, navigate to Setup
>
Sound and use the settings menu to
adjust the sound balance.
The sound is cut off
or noise is heard. Vibration occurs in
the system.When the system vibrates, the sound may
be cut off or noise may occur. This is not a
system failure. The system is restored as
soon as the vibration stops.

10-3
SymptomPossible causeSolution
The image quality is
poor. Screen adjustment
is required.On the All Menus screen, navigate to Setup
>
Display and use the settings menu to
adjust the display settings.
Vibration occurs in
the system. The images may get distorted when vibration
occurs in the system. This is not a system
failure. The system is restored as soon as the
vibration stops.
The display is aged
or the system
performance is
degraded. If the problem persists, contact your place of
purchase or dealer.
Small red, blue,
and green dots
are shown on the
screen. LCD has very high-density pixels. For this
reason, there may be dead pixels (that are
always off) or lit pixels (that are always on)
within 0.01 percent of the total pixels.

10-4
USB playback
SymptomPossible causeSolution
Files in a USB device
cannot be played. There are no
compatible files for
playbackCopy the files that can be played by the
system to the USB device and connect the
device again.
> See "
USB mode."
Poor connection is
found. Remove the USB device from the USB port
and then reconnect it properly.
The USB device is
dirty. Remove foreign materials from the surface
that contacts the USB device and USB port.
A USB hub or
extension cable is
used.
Connect the USB device directly to the USB
port on the vehicle.
The USB device is
non-standard. Use a USB device that is compatible with the
system.
> See "
USB mode."
The USB device is
damaged. Use your computer to format the USB device
and then connect the device again. Format
the device in FAT16/32 format.

10-5
Bluetooth connection
SymptomPossible causeSolution
The system is
not detected by a
Bluetooth device. Registration mode
needs to be run.
On the All Menus screen, navigate to Setup
>
Device Connections, run the device
registration mode and then perform search
again from the device.
> See " Connecting a
Bluetooth device."
The Bluetooth
device is not
connected. The Bluetooth
function should be
activated.Activate the Bluetooth function on the
Bluetooth device to connect.
Any error occurs
while using the
Bluetooth function.
\225 Turn the Bluetooth function OFF / ON on
the Bluetooth device and then connect
the device again.
\225Turn the Bluetooth device off and on and
then connect the device again.
\225Remove the battery from the Bluetooth
device and attach it back, turn on the
device, and then connect the device
again.
\225Delete the system and Bluetooth device
from the registration lists respectively,
and then connect the device again.

10-6
Phone projection
SymptomPossible causeSolution
The phone
projection function
is not performed
when a smartphone
is connected using a
USB cable. Phone projection is
not supported.
Visit the website to check whether your
smartphone supports the phone projection.
\225
Android Auto: https://support.google.
com/androidauto
\225Apple CarPlay: http://www.apple.com/
ios/carplay
The function is
inactive.
\225 On the All Menus screen, navigate to
Setup >
Device Connections and
activate the connection function from the
Phone Projection Settings menu.
\225 Make sure that the phone projection is
not disabled in the App settings or block-
out settings on your smartphone.
Smartphone is
encountered with
poor operation or
malfunction.
\225 Check that the smartphone battery level
is not too low. Recognition may not work
properly when the battery level is too
low.
\225The phone projection may not work
properly when the signal strength is
weak.
\225When the smartphone is locked, first
unlock it.
\225Initialize the smartphone and connect
the device again.
A black screen
appears when the
phone projection is
activated or in use. The smartphone
malfunctions.
\225
Remove the USB cable from the
smartphone and connect the device
again.
\225Initialize the smartphone and connect
the device again.

10-7
System operation
SymptomPossible causeSolution
The previous media
mode does not
appear when the
system is turned off
and on. It is encountered
with poor media
connection or
playback error.
When the media source is not connected or
played normally, the previous mode appears.
Connect the media source again or play it
again.
The system slows
down or does not
operate at all. An internal error
occurs in the
system.
\225
Restart the system by pressing the reset
button with a sharp object such as pen
or clip.
\225If the problem persists, contact your
place of purchase or dealer.
The system is not
turned on. Fuse-related issues
\225
Visit an auto service shop and replace
the fuse with a new one of appropriate
capacity.
\225If the problem persists, contact your
place of purchase or dealer.

10-8
Navigation system operation
SymptomPossible causeSolution
The destination is
not searched. Outdated map data
Update the map to the latest version.
> See "How to Update the Map and Software for
your Infotainment System."
Route guidance
of the navigation
system does not
match the actual
road conditions. Outdated map data
Update the map to the latest version.
> See "How to Update the Map and Software for
your Infotainment System."
There have been
changes in the road
after a map update. Route guidance of the navigation system
may not match the actual road conditions
even after the map is updated to the latest
version because the update depends on the
creation date. Be sure to drive according to
actual road conditions and regulations.
Guidance is made
by bypassing the
route or the speed
camera alerts are
not followed. The update for the
system and map
data is required.
Update the map to the latest version.
> See "
How to Update the Map and Software for
your Infotainment System."
The real-time traffic
information is not
received. Poor signal
reception \225
Reception of traffic information may
not be made smoothly in mountain and
island areas. Check the reception status
again in a region with strong signals.
\225If the problem persists, contact your
place of purchase or dealer.