2022 KIA NIRO Quick Start Guide Base Audio

9-23
Configuring the Kia
Connect settings
(if
equipped)
You can access the settings and
information for Kia Connect services.
Depending on the vehicle model or
specifications, displayed screens and
available options may vary.
On the Home screen, press All
Menus > Setup > Kia Connect
and select an option to change.
Activate Service
You can activate Kia Connect services by
creating a new account in your system or
entering the verification code received
from Owners.kia.com.
> See ″Activating Kia
Connect services .″
911 Connect
You can enable or disable automatic
connection to 911 in the event of
emergency.
> See ″Using 911 Connect .″
Modem Information
You can view your vehicle′s modem
information or update your modem.
Modem Status
You can check the current modem status.
Media Change
Notifications
(if equipped)
You can set to briefly display media
information at the top of the screen
when not on the main media screen. If
you change the media item by using any
controls on the control panel or steering
wheel, media information will appear
regardless of this setting.
Reset (if equipped)
You can reset your display settings to
default values.
Display Off
You can turn off the screen by pressing
Display Off on the display settings screen.
Press the screen to turn it back on.

9-24
Configuring the Wi-Fi
settings
(if equipped)
You can change the Wi-Fi connection
settings for wireless phone projection.
Depending on the vehicle model or
specifications, displayed screens and
available options may vary.
On the Home screen, press All
Menus > Setup > Wi-Fi and
select an option to change.
Use Wi-Fi for Phone
Projection
You can activate or deactivate wireless
connectivity for phone projection.
Generate New Wi-Fi
Passkey
You can generate a new Wi-Fi passkey
for wireless connections. If your wireless
connection is poor, renew the passkey
and try again.

Troubleshooting
System status icons FAQ
Product specifications
Important information Index
Trademarks
Open Source Information
Appendix
10

10-2
Troubleshooting
Before reporting a malfunctioning system, refer to the following table for troubleshooting
tips. If the problem persists or you are unable to locate your specific need, contact your
place of purchase or dealer.
Sound and display
SymptomPossible causeSolution
No sound System turned off
\225Ensure that the engine start/stop button
is set to ″ACC″ or ″ON.″
\225Press the Power button to turn on the
system.
Low volume level Turn the Volume knob on the control panel
to adjust the volume.
System muted Press the Mute button on the steering
wheel to unmute the system.
Sound is heard from
only one speaker. Unbalanced sound
outputOn the
All Menus screen, press Setup >
Sound and select where you want the
sound to come from.
Sound is cut off or
a distorted noise is
heard. System vibration
This is not a malfunction. Vibration can
cause distortion and even cut off sound.
The system will function normally when the
vibration stops.
The image quality is
deteriorated. System vibration
This is not a malfunction. Vibration can
cause distortion. The system will function
normally when the vibration stops.
Aged or
deteriorated
screen If the problem persists, contact your place
of purchase or dealer.
Small red, blue, or
green dots appear on
the screen. Because the LCD is manufactured with
technology requiring extremely high pixel
density, dead, stuck or poorly lit pixels may
occur. The permitted amount is no more
than 0.01 % of the total pixels.

10-3
USB playback
SymptomPossible cause Solution
The files on the USB
storage device are
not recognized. File format not compatible
Copy compatible media files to
the USB device and reconnect the
device.
> See ″USB mode.″
Poor connectionDisconnect the USB storage device
from the USB port and reconnect
it correctly.
Damaged or dirty USB
connectors Remove foreign substances from
the USB connector of the storage
device and the contact surface of
the USB port.
USB hub or extension cable
used Connect the USB storage device
directly to the USB port.
Non-standard USB storage
device used Use a USB storage device that is
compatible with the system.
> See
″ USB mode.″
Corrupt USB storage device Format the USB storage device on
a PC and reconnect it. Format the
device in FAT16/32.
Bluetooth connection
SymptomPossible causeSolution
The system is not
detected on the
Bluetooth device. Pairing mode not
activated
On the
All Menus screen, press Setup
> Device Connections and switch
the system to pairing mode. Then, try
searching for the system again on the
device.

10-4
SymptomPossible causeSolution
The Bluetooth device
is not connected to
the system. Bluetooth deactivated
Activate Bluetooth on the device.
Bluetooth error
\225 Deactivate Bluetooth and reactivate
it on the device. Then, reconnect the
device.
\225Turn the device off and on. Then,
reconnect it.
\225Remove the battery from the device
and reinstall it. Then, turn the device
on and reconnect it.
\225Unregister Bluetooth pairing on both
the system and the device and then
re-register and connect them.
Phone projection
Symptom Possible causeSolution
Phone projection
does not start. Phone projection not
supported by the
phoneVisit the following websites and ensure
that the smartphone supports one of the
corresponding functions.
\225
Android Auto: https://support.google.
com/androidauto
\225Apple CarPlay: https://www.apple.com/
ios/carplay
USB connection not
supported Apple CarPlay does not support USB
connections for systems that support
wireless phone projection. Connect your
iPhone to the system wirelessly and start
Apple CarPlay.
> See ″Connecting your
iPhone via Apple CarPlay .″

10-5
SymptomPossible causeSolution
Phone projection
disabled
\225 Depending on the availability of
wireless connectivity and usable
connection types, enable phone
projection by using one of the
following ways:
- For USB connections (if wireless
connectivity is not supported):
Press All Menus > Setup > Device
Connections , then select a function
you want to use.
- For USB connections (if wireless
connectivity is supported): USB
connections are available only for
Android Auto. Press All Menus >
Setup > Device Connections and
activate USB connectivity in the
phone projection settings menu.
- For wireless phone projection: Press
All Menus > Setup > Wi-Fi and
activate Wi-Fi connectivity.
\225 Check if phone projection is disabled
in the app settings or if there are any
restrictions set on your smartphone.
Smartphone
not ready or
malfunctioning
\225 Check if the smartphone′s battery
is low. If the battery is low, the
smartphone may not be recognized.
\225If the network signal is weak, phone
projection may not work correctly.
\225If the smartphone is locked, unlock it.
\225Reset the smartphone and reconnect it.
Authentication error
in wireless connection If you are attempting to start a wireless
connection, press All Menus
> Setup >
Wi-Fi, generate a new Wi-Fi passkey, and
try again.

10-6
SymptomPossible causeSolution
When phone
projection starts or is
in use, a black screen
is displayed. Smartphone
malfunctioning
\225
If phone projection is active via USB,
disconnect the USB cable from the
smartphone and reconnect the cable.
\225If phone projection is active via
wireless connection, access the phone
projection devices list, disconnect the
smartphone, and reconnect it.
\225Reset the smartphone and reconnect it.
System operation
Symptom Possible causeSolution
The previously used
media mode is not
activated after the
system turns off and
back on. Poor connection or
playback error
If the corresponding media storage
device is not connected or has a problem
in playback when you turn on the
system, the mode you previously used
will be activated. Reconnect the media
storage device or restart playback.
The system is slow or
it does not respond. Internal system error
\225
Press and hold the Reset button with
a suitable tool, such as a pen or a
paperclip.
\225If the problem persists, contact your
place of purchase or dealer.
The system does not
turn on. Fuse shorted
\225
Visit a repair shop and replace with a
suitable fuse.
\225If the problem persists, contact your
place of purchase or dealer.