2022 INFINITI QX80 phone

8. Troubleshooting guide
SymptomPossible cause Possible solution
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Delete the Bluetooth® pairing information from both
the cellular phone and vehicle system before regis-
tering it again.
Phone does not support phonebook download
function. Contact an INFINITI retailer or visit www.infinitiusa.
com/bluetooth/ to check compatibility.
8-16

8. Troubleshooting guide
Apple CarPlay®
SymptomCause and Countermeasure
Cannot start Apple CarPlay® though it is tethered to the
vehicle. The USB cable is not connected to the USB connection port. Properly connect the USB
cable to the USB connection port.
“USB (Universal Serial Bus) connection ports” (page 2-8)
Use an Apple LightningTMcable (Mfi certified) to connect your phone to the USB
connection port and check the cable that is not broken.
[Start-up Options] is set to [Never Start]. Change the setting to [Auto] or [Ask Every
Time].
“Apple CarPlay® settings” (page 5-20)
Apple CarPlay® setting is not active on your iPhone®. Turn on “CarPlay” on your
iPhone®.
The device is not compatible with Apple CarPlay®. Check the compatibility
requirements.
Cannot use wireless Apple CarPlay® (if so equipped). The wireless connection is not completed properly. To activate wireless Apple CarPlay®, touch [
] on the Connections settings screen.“Connections settings” (page 2-17)
The wireless connection is not completed properly.
“Connecting iPhone®” (page 5-17)
Delete the iPhone® on the devices list and reconnect it to the in-vehicle system.
“Setting devices” (page 2-17)
Apple CarPlay® performance decreases. For example, slow
connectivity or slow application functionality.
or
An error message appears when trying to access features of
Apple CarPlay®. A blank screen appears when trying to
access maps. Confirm you have a compatible iPhone®, a cellular connection and an active data plan.
Use an Apple Lightning
TMcable (Mfi certified) to connect your phone to the USB
connection port.
Phone’s performance or cellular connection. Disconnect and reconnect your phone.
Phone’s performance or cellular connection. Cycle phone power off/on to restart.
8-18

Cannot access Siri® using<>on the steering wheel. The USB cable may not be properly connected. Disconnect and reconnect the USB
cable.
Siri® setting is not enabled on the phone. Turn on “Siri” on your phone.
Check that you are pushing and holding <
>on the steering wheel instead of just
pushing the switch to initiate Siri® operation.
8. Troubleshooting guide
8-19

8. Troubleshooting guide
Android Auto
SymptomCause and Countermeasure
Cannot start Android Auto though it is connected to the
vehicle. The USB cable is not connected to the USB connection port. Properly connect the USB
cable to the USB connection port.
“USB (Universal Serial Bus) connection ports” (page 2-8)
[Start-up Options] is set to [Never Start]. Change the setting to [Auto] or [Ask Every
Time].
“Android Auto settings” (page 5-24)
To activate Android Auto, touch [
] on the Launch Bar or touch [Smartphone
Connection] on the information screen and then touch [Android Auto].
“Selecting menu from Launch Bar” (page 2-10)“Information menu” (page 5-2)
The connected device is not compatible with Android Auto. Check the compatibility
requirements.
Your Android phone may not be recognized if its battery is low. Charge your Android
phone then try again.
Android Auto performance decreases. For example, slow
connectivity or slow application functionality.
or
An error message appears when trying to access features of
Android Auto. A blank screen appears when trying to access
maps. Confirm you have a compatible Android phone, a cellular connection and an active data
plan.
Use the Android phone OEM cable to connect your phone to the USB connection port.
Phone’s performance or cellular connection. Disconnect and reconnect your phone.
Phone’s performance or cellular connection. Close all apps and restart them.
Phone’s performance or cellular connection. Cycle phone power off/on to restart.
8-20

Cannot start voice operation using<>on the steering
wheel. The USB cable may not be properly connected. Disconnect and reconnect the USB
cable.
Voice operation cannot be performed while driving. Turn on the "While driving" setting
on your Android phone.
Check that you are pushing and holding
<
>on the steering wheel instead of just
pushing the switch to voice operation.
8. Troubleshooting guide
8-21

8. Troubleshooting guide
SIRI® EYES FREE
SymptomCause and Countermeasure
Cannot access Siri® Eyes Free using <
>
on the steering wheel. Check if a Bluetooth® connection is established between the iPhone® and the system.
Check if Siri® is enabled on the device. On your phone, go to Siri® setting.
Check that Siri® can be accessed from the device lock screen. This can be set in the settings menu of your
phone.
Audio source does not change automati-
cally to iPod® or Bluetooth® audio mode. For best results, use the native music app. Performance of music control function while using Podcasts,
Audiobook or other third party music apps may vary.
For best results, play media already stored on your device. Streaming music or playback from cloud
storage may degrade performance.
Switch the source manually by pushing

SymptomPossible cause Possible solution
The system does not correctly recognize a
number spoken. Too many numbers are spoken at once. Place a pause between the appropriate digits for
correct recognition by the system. When
speaking a telephone number, place a pause
between area codes, dial codes, etc.
USB memory device cannot be operated with
voice commands. Depending on the device, iPhone® or iPod® may
be recognized as a USB memory device.This is not a malfunction.
The USB/iPod® operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An error message is displayed when trying to
select a track and operate USB/iPod®. The track information is being processed for
registration by the system.Song information will be loaded into the system
when a new audio device is registered for the
first time or when the song information in the
pre-registered device has been changed. Wait
for the loading to complete which may take a
few minutes to up to an hour.
A number of songs exceeding the amount the
device can contain are stored in the connected
audio device. Decrease the number of songs stored in the
audio device.
No song is stored in the audio device. Store songs in the connected audio device.
Storing songs with information such as artist
name, album name, song name, playlist, etc., will
make voice recognition song search available.
The system does not correctly recognize a Point
of Interest (POI) name spoken (models with
navigation system). There are some rare cases where a POI search is
unavailable by speaking the facility name but the
location can be found on the map.This is not a malfunction. Consider using an
alternate search method, like street address.
Partial or alias name is spoken. For best results, speak the full name.
8. Troubleshooting guide
8-31

Number
2D map .......................................................... 6-3
3D map .......................................................... 6-5
A
Android Auto ............................................. 5-21
Apple CarPlay® ......................................... 5-17
Audio operation precautions ................... 3-2
Audio operations ........................................ 3-8
Automatic map update ........................... 6-47
B
Bluetooth® audio ....................................... 3-8
Bluetooth® audio menu .......................... 3-17
Bluetooth® Hands-Free Phone
System ........................................................... 4-2
Building graphics ......................................... 6-5
Buttons on control panel .......................... 2-3
C
Changing order of destination
and waypoints ........................................... 6-21
Changing scale of map ............................. 6-6Compressed Audio Files
(MP3/WMA/AAC) .................................... 3-5
Connecting Bluetooth®
Hands-Free Phone ..................................... 4-4
Connecting iPhone® ................................ 5-17
Connecting to Interactive
Voice Menu ................................................ 5-11
Connections settings ............................... 2-17
Control buttons and touch
screen display .............................................. 2-2
Current vehicle location .......................... 6-39
D
Deleting stored item ................................ 6-33
Destination setting menu ....................... 6-10
Displaying navigation screen ................... 6-2
Displaying urgent
traffic information .................................... 6-25
During a call ................................................. 4-6
E
Editing route .............................................. 6-19
Editing stored information .................... 6-30
F
Functions disabled while driving .......... 2-12
G
Giving voice commands ............................. 7-2
H
Hands-free text messaging assistant ... 4-7
I
INFINITI controller ..................................... 2-4
INFINITI InTouch™ Services .................... 5-6
INFINITI InTouch™
Services application ................................... 5-9
INFINITI InTouch™ Services features .... 5-7
INFINITI InTouch™
Services settings ....................................... 5-13
Information menu ....................................... 5-2
iPod® audio menu .................................... 3-17
L
Launch Bar ................................................. 2-10
Liquid crystal display .................................. 2-7
Index
9-1