SymptomPossible cause Possible solution
The system does not correctly recognize a
number spoken. Too many numbers are spoken at once. Place a pause between the appropriate digits for
correct recognition by the system. When
speaking a telephone number, place a pause
between area codes, dial codes, etc.
USB memory device cannot be operated with
voice commands. Depending on the device, iPhone® or iPod® may
be recognized as a USB memory device.This is not a malfunction.
The USB/iPod® operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An error message is displayed when trying to
select a track and operate USB/iPod®. The track information is being processed for
registration by the system.Song information will be loaded into the system
when a new audio device is registered for the
first time or when the song information in the
pre-registered device has been changed. Wait
for the loading to complete which may take a
few minutes to up to an hour.
A number of songs exceeding the amount the
device can contain are stored in the connected
audio device. Decrease the number of songs stored in the
audio device.
No song is stored in the audio device. Store songs in the connected audio device.
Storing songs with information such as artist
name, album name, song name, playlist, etc., will
make voice recognition song search available.
The system does not correctly recognize a Point
of Interest (POI) name spoken (models with
navigation system). There are some rare cases where a POI search is
unavailable by speaking the facility name but the
location can be found on the map.This is not a malfunction. Consider using an
alternate search method, like street address.
Partial or alias name is spoken. For best results, speak the full name.
8. Troubleshooting guide
8-31
