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uuAudio Error Messages uiPod/USB Flash Drive
Features
*1:Models with color audio system
Error MessageSolution
Device No Response*1Appears when the system does not communicat e with a connected device. If it appears
when a device is connected, contact your place of device purchase.
HUB Unsupported*1Appears when only a HUB is conn ected. If it appears, connect a USB flash drive to the
HUB.
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Android/Apps
If an error occurs while using the audio system or apps, you may see the following
error messages. If you cannot clear the error message, contact a dealer.
*1:****part is variable characters, and will change depending upon where an error occurs.
Error MessageSolution
Unable to connect Pandora. When stopped, check your
mobile phoneAppears when Pandora ® is unable to play music. Check your device.
Appears when Pandora ® app is not installed on your device. Install
Pandora ® app to your device.
Error Message*1Solution
Unfortunately, **** has
stopped.Error has occurred within app, select OK on the screen to close the app.
**** is not responding.
Would you like to close it?
App is not responding.
Select Wait if you can wait for a response from app a littl e longer. If it does not respond even if you keep
waiting, select OK to close the app and start it up. If the error message continues, perform Factory Data
Reset .
2Defaulting All the Settings P. 394
Models with Display Audio
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7. Export Restrictions: You acknowledge that the SOFTWARE and SERVICES are subject to U.S., European Union, and other export
jurisdictions. You agree to comply with all applicable international and nati onal laws that apply to the SOFTWARE and SERVICES, including
the U.S. Export Administration Regulations, as well as end-user, en d-use, and destination restrictions issued by the U.S. and other
governments.
C. SOFTWARE Operation
1. HONDA reserves the right to suspend or te rminate your access to and use of the SOFTWARE or SERVICES if you are found to be in
violation of this AGREEMENT or as reasonably deemed necessary by HONDA.
2. Eligibility/Registration/Activation.
The SOFTWARE is intended for and available to indivi duals who (a) are of legal age of majority in their
jurisdiction of residence (and at least 18 years of age), or are younger than 18 years of age and possess a valid driver’s lice nse issued by
their jurisdiction of residence, and (b) own or have permissive access to a compatible VEHICLE. We do not knowingly collect any
information, including personal information, from children under 13. If we learn or are notified that we have collected personal
information of a child under 13, we will imme diately take steps to delete such information.
3. Use of PROVIDER SERVICES through the SOFTWARE.
Certain PROVIDER SERVICES made availa ble through the SOFTWARE may require
that you register or otherwise have an account with the PROVIDER and agree to PROVIDER TERMS. Any use of any of such PROVIDER
SERVICES within the SOFTWARE is subject to this AGREEMENT and the applicable PROVIDER TERMS . HONDA does not exercise control
over such PROVIDER SERVICES and is not resp onsible or liable for the availability, security, or content of such PROVIDER SERVIC ES, and the
inclusion of any PROV IDER SERVICES does not imply a referral from, the approv al of, or the endorsement by HONDA of such PROVIDE R
SERVICES. HONDA is not responsible or liable, directly or indirect ly, for any damage relating to or resulting from your use of the PROVIDER
SERVICES.
4. Links to Third Party Sites:
The SOFTWARE may provide you with the ability to access third-party sites and content through the use of the
SOFTWARE or SERVICES. The third-party sites and content are not under the control of HONDA. HO NDA is not responsible or liable,
directly or indirectly, fo r such third-party websites and th eir content or for any damage rela ting to or resulting from your access or use of
such websites and content.
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5. Unauthorized Use and Abuse. You are responsible for ensuring your (and any authorized third parties’) use of the SOFTWARE and
SERVICES remains in compliance with this AGREEMENT and all other applicable HONDA TERMS and PR OVIDER TERMS. You acknowledge
and agree that any use of the SOFTWARE or SERVICES occurring through your VEHICLE will be deemed your actions and that HONDA and
PROVIDERS may rely upon such actions. You agree to immediately notify us if you suspect fraudulent or abusive activity involvin g the
SOFTWARE or SERVICES. If you so notify us or if we otherwise suspect fraudulent or abusive activity, you agree to cooperate with us in any
fraud investigation and to use any fraud prevention measures we pr escribe. Your failure to immediately notify us or cooperate to use such
measures will result in your liabilit y for all fraudulent usage or abusive activity associated with your VEHICLE.
6. SOFTWARE Updates.
The SOFTWARE and SERVICES may be updated when your VE HICLE is serviced by a DEALER or remotely, over-the-
air, by HONDA from time to time; such updates may occur with or without further notice or your future consent. The SOFTWARE may be
updated at HONDA’s discretion and for any purpose including, with out limitation, to patch or otherwise improve the SOFTWARE or
SERVICES functionality, security, or stability. All updates to the SOFTWARE and SERVICES are subject to this AGREEMENT and any other
applicable HONDA TERMS and PROVIDER TERMS.
7. Uninstalling, Removing, and Replacing the SOFTWARE.
Replacing SOFTWARE or HONDA SERVICE S with software or firmware not
provided and installed by HONDA or a DEAL ER will render all representations and warranties for the SOFTWARE, HONDA SERVICES, an d
VEHICLE functionality reliant upon the SOFTWARE or HONDA SERVICES null and void.
D. SOFTWARE Operationa l Notices and Warnings
1. Vehicle Geolocation Information.
You acknowledge that your VEHICLE may be equi pped with certain traffic and map features. The
traffic feature will automatically collect and transmit, through GPS technology, your Vehicle’s current location (longitude and latitude),
travel direction and speed (“VEHICLE GEOLOCATION INFORMATION”) to HONDA and PROVIDERS. The VEHICLE GEOLOCATION
INFORMATION is used by HONDA and PROVIDERS to provide traffic and navigation-related information to you, but may also be used to
provide other SERVICES or offers to you. HONDA will not use such VEHICLE GEOLOCATION INFORMATION for its own marketing efforts,
or provide such information to unaffiliated third parti es for their own purposes, without your express consent.
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2. Potential Map Inaccuracy and Route Safety. Maps used by this system may be inaccurate because of changes in roads, traffic controls,
routing, or driving conditions. Always use good judgment and co mmon sense when following suggested routes. Do not follow the ro ute
suggestions if doing so would result in an un safe or illegal driving maneuver, if you would be placed in an unsafe situation, o r if you would
be directed into an area that you consider unsafe. Do not rely on any navigation feat ures included in the system to route you to emergency
services. Not all emergency services such as police, fire stations, hospitals, or clinics are likely to be contained in the map database for such
navigation features. Ask local authorities or an emergency services operator for such locations and routes. The driver is ultimately
responsible for the safe operation of the ve hicle and therefore, must evaluate whether it is safe to follow the suggested directions. Any
navigation features are provided only as an aid. Make your driving decisions based on your observations of local conditions and existing
traffic regulations. Navigation features are not a substitute for your personal judgmen t. Any route suggestions made by the SOFTWARE or
SERVICES should never replace any local traffic regulations or yo ur personal judgment or knowledge of safe driving practices.
3. Speech Recognition:
You acknowledge and understand that HONDA and PROVIDERS may reco rd, retain, and use voices commands
when you use the speech recognition components of the SOFTWARE or SERVICES. You and all VEHICLE operators and passengers (a)
consent to the recording and retention of voice commands in su pport of providing speech recognition components and (b) release HONDA
and PROVIDERS from all claims, liabilities, and losses that may result from any use of such recorded voice commands. Recognitio n errors
are inherent in speech recognition. It is your responsibility to monitor any speech recognition functions included in the syste m and address
any errors. Neither HONDA nor PROVIDERS will be liable for any damages arising out of errors in the speech recognition process.
4. Distraction Hazards.
Navigation features may require manua l (non-verbal) input or setup. Attempting to perform such set-up or insert
data while driving can seriously distract your attention and could cause a crash or other serious consequences; the ability to undertake such
interactions may also be limited by state or local law, which la ws you are responsible to know and follow. Even occasional shor t scans of
the screen may be hazardous if your attention has been diverted away from your driving at a crit ical time. Pull over and stop the vehicle in
a safe and legal manner before attempting to access a function of the system requiring prolonged attention. Do not raise the vo lume
excessively. Keep the volume at a level wh ere you can still hear outside traffic and em ergency signals while driving. Driving while unable
to hear these sounds could result in a crash.
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E. Information Collection and Storage
1. Information Collection, Use, Transmission a nd Storage of Data. Consent to Use of Data:
You agree that HONDA and PROVIDERS may
collect and use your information gathered in any manner as part of product support services related to the SOFTWARE or related services.
HONDA may share such information with third parties, including, without limitation, PR OVIDERS, third party software and service s
suppliers, their affiliates and/or their designated agents, solely to improve their products or to provide services or technolo gies to you.
HONDA, third party software and systems supplie rs, their affiliates and/or their designated agent may disclose this information to others,
but not in a form that pe rsonally identifies you.
2. Information Storage.
Depending on the type of mult imedia system you have in your VEHICLE, certain information may be stored for ease
of use of the SOFTWARE including, without limitation, search history, location history in certain applications, previous and sa ved
destinations, map locations within certain applications, and device numbers and contact information.
(a) Vehicle Health Information.
Your VEHICLE may remotely transmit information re garding the status and health of your VEHICLE
(“VEHICLE INFORMATION”) to HO NDA without notification to you. VEHICLE INFO RMATION may contain VEHICLE maintenance and
malfunction status that is derived from VEHICLE diagnostic data and includes, but is not limited to, status of powered doors and windows,
battery life data, battery charging data, VE HICLE speed, coolant temperature, air comp ressor revolution, output power, warning codes,
diagnostic trouble codes, fuel injection volume, and engine rotati ons per minute. VEHICLE HEALTH INFORMATION may be used by HON DA
for research and development, to deliver HONDA SERVICES and informat ion to you, and to contact you, and is retained only for a period
of time necessary to fulfill these goals.
(b) VEHICLE Geolocation Data (non-navigation/map based).
If you opt-in to geolocation-based SERVICES, your vehicle’s geolocation data
(latitude and longitude) will be automatically sent from your VEHICLE to HONDA and PROVIDERS.
(c) You understand that the inputting or uploading of information to your VEHICLE’s multimedia system or the SOFTWARE or SERVIC ES is
at your own risk and that HONDA is not responsible for unauthori zed access to or use of any personal or other information. All information
uploaded to the SOFTWARE and SERVICES may be stored on your VEHICLES’s multimedia system and you understand that the security and
safety of your VEHICLE’s multimedia system is your sole responsibility.
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F. NO WARRANTY. You understand and agree that your use of the SOFTWARE and SERVICES are solely at your own risk and that you
will be solely responsible for any damage to your VEHICLE’s multim edia system or any other equipment or any loss of data that may result
from your use of the SOFTWARE or SERVICES. THE SOFTWARE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS
WITHOUT ANY WARRANTY OF ANY KIND, EXPRESSED, IMPLIED OR STATUTORY. WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PA RTICULAR PURPOSE, AND NON-INFRINGEMENT . HONDA makes no warranties that the
SOFTWARE or SERVICES will meet your requirements, or that th e SOFTWARE or SERVICES will be uninterrupted, timely, secure, non-
infringing or error free. You understand and agree that you are responsible for any and all charges, costs or expenses associated with your
use of the SOFTWARE or SERVICES. Advice or information, whether oral or written, obtained by you from us or through the SOFTWAR E
or SERVICES are provided for informational purposes only and w ill not create any warranty not expressly made herein. You should not rely
on any such information or advice. We assume no liability or resp onsibility for any errors or omissions in the SOFTWARE or SERV ICES. We
do not make any warranty or representation th at your use of the material displayed on, or obtained through, the SOFTWARE or SER VICES
is non-infringing of any rights of any third party. Any decision or action taken by you on the basis of information or content provided via
the application is at your sole discretion and risk. HONDA and PROVIDERS are not respon sible or liable for any such decision, o r for the
accuracy, completeness, usefulness, or availability of any cont ent or information displayed, transmitted, or otherwise made available via
the SOFTWARE or SERVICES. To the extent ju risdictions do not allow the exclusion of certain warranties, some of the above exclu sions may
not apply to you.
G. LIMITATIONS ON LIABILITY. You and HONDA are each wa iving important rights.
1. Limitations on YOUR liability.
HONDA cannot recover from you any consequential, indire ct, incidental, or special damages, or attorney’s
fees in connection with your use of the SOFTWARE or HONDA SERVICES. HONDA WAIVES TO THE FULLEST EXTENT ALLOWED BY LAW
ANY CLAIM FOR DAMAGES OTHER THAN DIRECT, COMPENSATORY DAMAGES AS LIMITED IN THIS AGREEMENT.
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2. Limitation on HONDA and PROVIDER liability. Neither HONDA nor PROVIDERS will be liable to you or any other party for consequential,
indirect, incidental, special, or punitive damages (including withou t limitation lost profits) in connection with your use of the SOFTWARE
or SERVICES, even if HONDA or PROVIDERS are aware of the possib ility of such damages. These limitations apply to all claims, including,
without limitation, claims in contract and tort (such as neglig ence, product liability and strict liability). To the extent that a jurisdiction does
not permit the exclusion or limitation of liability as set forth herein our liability is limited to the maximum extent permitte d by law in such
states. If HONDA or PROVIDERS are found liable to you for any reas on, you agree that the aggregate liability of all these parties to you for
any claim is limited to ten U.S. dollars (U S $10.00). Neither HONDA nor any PROVIDER w ould have agreed to provide the SOFTWARE or
SERVICES to you if you did not agree to this limitation. This amount is the sole and exclusive liability of HONDA and PROVIDERS to you,
and is payable as liquidated damages and not as a penalty. Except where prohibited by law, you may not bring any claim against HONDA
or any third-party beneficiary more than two (2) years after th e claim arises. We do not have any liability for SOFTWARE or SER VICES
interruptions of any length.
(a) Release of HONDA and PROVIDERS
For yourself and anyone else claiming under you, you agree to release and discharge HONDA,
PROVIDERS, their respective officers, dire ctors, and employees, and each third-party beneficiary from all claims, liabilities a nd losses in
connection with the SOFTWARE or SERVICES, including, but not limited to claims for personal injury or property damage arising from the
total or partial failure of performance of the SOFTWARE or SERVIC ES, even if caused by or based upon the negligence, gross negligence,
strict products liability, Deceptive Trade Practices Act violations, bad faith, or breach of warranty of us or the malfunction of the SOFTWARE
or SOFTWARE SERVICES. YOU AGREE TO WAIVE TO THE FULL EST EXTENT ALLOWED BY LAW, ANY CLAIM FOR DAMAGES OTHER THAN
DIRECT, COMPENSATORY DAMAGES AS LIMITED IN THIS AGRE EMENT. YOU HEREBY RELEASE AND DISCHARGE HONDA AND ITS
LICENSORS AND CONTRACTORS (INCLUDING ANY THIRD PARTIES PROVID ING ALL OR PART OF THE SOFTWARE OR SERVICES) FROM AND
AGAINST ANY CLAIMS, DAMAGES, EXPENSES AND LI ABILITY ARISING FROM OR RELATED TO ANY INJURIES, DAMAGES, OR LOSSES TO
ANY PERSON (INCLUDING DEATH) OR PROPERTY OF ANY KIND RESULTING IN WHOLE OR PART, DIRECTLY OR INDIRECTLY, FROM YOUR
USE OF THE SOFTWARE OR SERVICES.
H. Survival. You agree that the limitations of liability and indemnities in this AGREEMENT will survive even after the AGREEMENT has
ended. These limitations of liability apply not only to you, but to anyone using the SOFTWARE or SERVICES via your VEHICLE, to anyone
making a claim on your behalf, and to any claims made by your fa mily, employees, customers, or others arising out of or relating to your
VEHICLE, the SOFTWARE, or SERVICES.
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