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Driving and Operating 159
5. Reapply the brake pedal. Then apply theparking brake and shift into P (Park).
6. Release the brake pedal.
Pulling the Trailer from the Water
To pull the trailer from the water: 1. Press and hold the brake pedal.
2. Start the engine and shift into a gear.
3. Release the parking brake.
4. Let up on the brake pedal.
5. Drive slowly until the tires are clear of the chocks.
6. Stop and have someone pick up and store the chocks.
7. Slowly pull the trailer from the water.
Caution
If the vehicle tires begin to spin and the
vehicle begins to slide toward the water,
remove your foot from the accelerator
pedal and apply the brake pedal. Seek
help to have the vehicle towed up
the ramp.
Maintenance when Trailer Towing
The vehicle needs service more often when
used to tow trailers. See Maintenance
Schedule 0245. It is especially important to
check the automatic transmission fluid,
engine oil, axle lubricant, belts, cooling
system, and brake system before and during
each trip.
Check periodically that all nuts and bolts on
the trailer hitch are tight.
Engine Cooling when Trailer Towing
The cooling system may temporarily
overheat during severe operating conditions.
See Engine Overheating 0187.
Trailer Towing
If equipped with a diesel engine, see the
Duramax diesel supplement.
Caution
Towing a trailer improperly can damage
the vehicle and result in costly repairs
not covered by the vehicle warranty. To
tow a trailer correctly, follow the
directions in this section and see your
dealer for important information about
towing a trailer with the vehicle. Trailering is different than just driving the
vehicle by itself. Trailering means changes in
handling, acceleration, braking, durability,
and fuel economy. Successful, safe trailering
takes correct equipment, and it has to be
used properly.
The following information has many
time-tested, important trailering tips and
safety rules. Many of these are important
for your safety and that of your passengers.
Read this section carefully before pulling a
trailer.
Trailer Weight
{Warning
Never exceed the towing capacity for
your vehicle.
Safe trailering requires monitoring the
weight, speed, altitude, road grades, outside
temperature, dimensions of the front of the
trailer, and how frequently the vehicle is
used to tow a trailer.

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Vehicle Care 179
10. Brake Master Cylinder Reservoir. SeeBrake Fluid 0190.
11. Windshield Washer Fluid Reservoir. See “Adding Washer Fluid” underWasher
Fluid 0189.
Engine Oil
For diesel engine vehicles, see “Engine Oil”
in the Duramax diesel supplement.
To ensure proper engine performance and
long life, careful attention must be paid to
engine oil. Following these simple, but
important steps will help protect your
investment:
.Use engine oil approved to the proper
specification and of the proper viscosity
grade. See “Selecting the Right Engine
Oil” in this section.
.Check the engine oil level regularly and
maintain the proper oil level. See
“Checking Engine Oil” and“When to Add
Engine Oil” in this section.
.Change the engine oil at the appropriate
time. SeeEngine Oil Life System 0181.
.Always dispose of engine oil properly. See
“What to Do with Used Oil” in this
section.
Checking Engine Oil
Check the engine oil level regularly, every
650 km (400 mi), especially prior to a long
trip. The engine oil dipstick handle is a loop.
See Engine Compartment Overview 0176 for
the location.
{Warning
The engine oil dipstick handle may be
hot; it could burn you. Use a towel or
glove to touch the dipstick handle.
If a low oil Driver Information Center (DIC)
message displays, check the oil level.
Follow these guidelines:
.To get an accurate reading, park the
vehicle on level ground. Check the engine
oil level after the engine has been off for
at least two hours. Checking the engine
oil level on steep grades or too soon after
engine shutoff can result in incorrect
readings. Accuracy improves when
checking a cold engine prior to starting.
Remove the dipstick and check the level.
.If unable to wait two hours, the engine
must be off for at least 15 minutes if the
engine is warm, or at least 30 minutes if
the engine is not warm. Pull out the dipstick, wipe it with a clean paper towel
or cloth, then push it back in all the way.
Remove it again, keeping the tip down,
and check the level.
When to Add Engine Oil
4.3L V6 Engine
6.6L V8 Engine
If the oil is below the cross-hatched area at
the tip of the dipstick and the engine has
been off for at least 15 minutes, add 1 L
(1 qt) of the recommended oil and then
recheck the level. See “Selecting the Right
Engine Oil” later in this section for an

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Vehicle Care 181
Never dispose of oil by putting it in the
trash or pouring it on the ground, into
sewers, or into streams or bodies of water.
Recycle it by taking it to a place that
collects used oil.
Engine Oil Life System
When to Change Engine Oil
This vehicle has a computer system that
indicates when to change the engine oil and
filter. This is based on a combination of
factors which include engine revolutions,
engine temperature, and miles driven. Based
on driving conditions, the mileage at which
an engine oil change is indicated can vary
considerably. For the oil life system to work
properly, the system must be reset every
time the oil is changed.
When the system has calculated that oil life
has been diminished, it indicates that an oil
change is necessary. A CHANGE ENGINE OIL
SOON message comes on. Change the oil as
soon as possible within the next 1 000 km
(600 mi). It is possible that, if driving under
the best conditions, the oil life system
might indicate that an oil change is not
necessary for up to a year. The engine oil
and filter must be changed at least once a
year and, at this time, the system must bereset. Your dealer has trained service people
who will perform this work and reset the
system. It is also important to check the oil
regularly over the course of an oil drain
interval and keep it at the proper level.
If the system is ever reset accidentally, the
oil must be changed at 5 000 km (3,000 mi)
since the last oil change. Remember to reset
the oil life system whenever the oil is
changed.
How to Reset the Engine Oil Life System
Reset the system whenever the engine oil is
changed so that the system can calculate
the next engine oil change.
To reset the Engine Oil Life System on most
models:
1. Display the OIL LIFE REMAINING on the DIC. See Driver Information Center (DIC)
0 82.
2. Press and hold
Von the DIC while the
Oil Life display is active. The oil life will
change to 100%.
The oil life system can also be reset as
follows: 1. Display the OIL LIFE REMAINING on the DIC. See Driver Information Center (DIC)
0 82. 2. Fully press and release the accelerator
pedal three times within five seconds.
If the display shows 100%, the system is
reset.
If the CHANGE ENGINE OIL SOON message
comes back on when the vehicle is started,
the engine oil life system has not reset.
Repeat the procedure.
Automatic Transmission Fluid
How to Check Automatic Transmission
Fluid
It is not necessary to check the transmission
fluid level. A transmission fluid leak is the
only reason for fluid loss. If a leak occurs,
take the vehicle to your dealer and have it
repaired as soon as possible.
There is a special procedure for checking and
changing the transmission fluid. Because this
procedure is difficult, this should be done at
your dealer. Contact your dealer for
additional information.
Caution
Use of the incorrect automatic
transmission fluid may damage the
vehicle, and the damage may not be
(Continued)

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216 Vehicle Care
“Removing the Flat Tire and Installing
the Spare Tire”underTire Changing
0 223.
The outer tire on a dual wheel setup
generally wears faster than the inner
tire. Tires last longer and wear more
evenly if they are rotated. See Tire
Inspection 0215 and
Tire Rotation 0215. Also see
Maintenance Schedule 0245.
If the full-size spare tire is part of the
tire rotation, make sure the tire rotated
into the spare position is stored
securely. Push, pull, and then try to
rotate or turn the tire. If it moves, use
the wheel wrench/hoist shaft to tighten
the cable. See Tire Changing0223.
Use this rotation pattern when rotating
the tires if the vehicle has dual rear
wheels.
When installing dual wheels, check that
the vent holes in the inner and outer
wheels on each side are lined up.
Adjust the front and rear tires to the
recommended inflation pressure on the
Tire and Loading Information label after
the tires have been rotated. See Tire
Pressure 0211 and
Vehicle Load Limits 0126.
Reset the Tire Pressure Monitor System.
See Tire Pressure Monitor Operation
0 212. Check that all wheel nuts are properly
tightened. See
“Wheel Nut Torque”
under Capacities and Specifications
0 255, and “Removing the Flat Tire and
Installing the Spare Tire” underTire
Changing 0223.
{Warning
Rust or dirt on a wheel, or on the
parts to which it is fastened, can
cause wheel nuts to become loose
over time. The wheel could come off
and cause a crash. When changing a
wheel, remove any rust or dirt from
places where the wheel attaches to
the vehicle. In an emergency, a cloth
or paper towel can be used; however,
use a scraper or wire brush later to
remove all rust or dirt.
Lightly coat the inner diameter of the
wheel hub opening with wheel bearing
grease after a wheel change or tire
rotation to prevent corrosion or rust
build-up.

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Service and Maintenance 245
Because of the way people use vehicles,
maintenance needs vary. There may need to
be more frequent checks and services. The
Additional Required Services - Normal are for
vehicles that:
.Carry passengers and cargo within
recommended limits on the Tire and
Loading Information label. SeeVehicle
Load Limits 0126.
.Are driven on reasonable road surfaces
within legal driving limits.
.Use the recommended fuel. See
Recommended Fuel 0153.
Refer to the information in the Maintenance
Schedule Additional Required Services -
Normal chart.
The Additional Required Services - Severe are
for vehicles that are:
.Mainly driven in heavy city traffic in hot
weather
.Mainly driven in hilly or mountainous
terrain
.Frequently towing a trailer
.Used for high speed or competitive
driving
.Used for taxi, police, or delivery service Refer to the information in the Maintenance
Schedule Additional Required Services -
Severe chart.
{Warning
Performing maintenance work can be
dangerous and can cause serious injury.
Perform maintenance work only if the
required information, proper tools, and
equipment are available. If they are not,
see your dealer to have a trained
technician do the work. See
Doing Your
Own Service Work 0173.
Maintenance Schedule
Owner Checks and Services
Check the engine oil level. See Engine Oil
0 179.
Once a Month
.Check the tire inflation pressures,
including the spare. See Tire Pressure
0 211.
.Inspect the tires for wear. See Tire
Inspection 0215.
.Check the windshield washer fluid level.
See Washer Fluid 0189.
Engine Oil Change
When the CHANGE ENGINE OIL SOON
message displays, have the engine oil and
filter changed within the next 1 000 km
(600 mi). If driven under the best conditions,
the engine oil life system may not indicate
the need for vehicle service for up to a year.
The engine oil and filter must be changed at
least once a year and the oil life system
must be reset. Your trained dealer technician
can perform this work. If the engine oil life
system is reset accidentally, service the
vehicle within 5 000 km (3,000 mi) since the
last service. Reset the oil life system when
the oil is changed. See Engine Oil Life
System 0181.
Extended Idle Use
When the vehicle is used in a way that
requires extended idle time, one hour of use
shall be deemed the same as 53 km (33 mi).
See Driver Information Center (DIC) 082 for
hourmeter.
Air Conditioning Desiccant (Replace Every
Seven Years)
The air conditioning system requires
maintenance every seven years. This service
requires replacement of the desiccant to

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Customer Information 259
automotive disputes regarding vehicle
repairs or the interpretation of the New
Vehicle Limited Warranty. Although you
may be required to resort to this informal
dispute resolution program prior to filing a
court action, use of the program is free of
charge and your case will generally be heard
within 40 days. If you do not agree with the
decision given in your case, you may reject
it and proceed with any other venue for
relief available to you.
You may contact the BBB AUTO LINE
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
https://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/bbb-auto-line
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian Owners : In the
event that you do not feel your concerns
have been addressed after following the
procedure outlined in Steps One and Two,
General Motors of Canada Company wants
you to be aware of its participation in a
no-charge Mediation/Arbitration Program.
General Motors of Canada Company has
committed to binding arbitration of owner
disputes involving factory-related vehicle
service claims. The program provides for the
review of the facts involved by an impartial
third party arbiter, and may include an
informal hearing before the arbiter. The
program is designed so that the entire
dispute settlement process, from the time
you file your complaint to the final decision,
should be completed in about 70 days. We
believe our impartial program offers
advantages over courts in most jurisdictions
because it is informal, quick, and free of
charge.
For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration
Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the
Vehicle Identification Number (VIN).
Customer Assistance Offices
GMC encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail GMC, the
letter should be addressed to:
United States and Puerto Rico
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.gmc.com
1-800-GMC-8782 (1-800-462-8782)
1-888-889-2438 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-888-881-3302

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Customer Information 261
This program is available to qualified
applicants for cost reimbursement, up to
certain limits, of eligible aftermarket
adaptive equipment required for the vehicle,
such as hand controls or a wheelchair/
scooter lift for the vehicle.
To learn about the GM Mobility program,
see www.gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca, or call
1-800-GM-DRIVE (800-463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone (TTY):
1-888-889-2438).
For Canadian-purchased vehicles, call
1-800-268-6800.
Service is available 24 hours a day, 365 days
a year.
Calling for Assistance
When calling Roadside Assistance, have the
following information ready:
.Your name, home address, and home
telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the
vehicle
.Description of the problem
Coverage
Services are provided for the duration of the
vehicle's powertrain warranty.
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and GMC reserve the right to
make any changes or discontinue the
Roadside Assistance program at any time
without notification.General Motors North America and GMC
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest GMC dealer
for warranty service, or if the vehicle was
in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in the sand, mud, or snow.
.Flat Tire Change: Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.

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Customer Information 263
period in Canada), Federal Emission,
Extended Powertrain, and/or Electric specific
warranties in both the U.S. and Canada.
The Courtesy Transportation program is no
longer available for cutaway vehicles.
Several Courtesy Transportation options are
available to assist in reducing inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part of the
New Vehicle Limited Warranty. A separate
manual entitled“Limited Warranty and
Owner Assistance Information” produced for
new vehicles provides detailed warranty
coverage information.
Transportation Options
Warranty service can generally be
completed while you wait. However, if you
are unable to do so, your dealer may offer
the following transportation options:
Shuttle Service
This includes one-way or round-trip shuttle
service within reasonable time and distance
parameters of your dealer's area. Public Transportation or Fuel Reimbursement
If overnight warranty repairs are needed,
and public transportation is used, the
expense must be supported by original
receipts and within the maximum amount
allowed by GM. If U.S. customers arrange
their own transportation, limited
reimbursement for reasonable fuel expenses
may be available. Claim amounts should
reflect actual costs and be supported by
original receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the dealer
may provide an available courtesy rental
vehicle or provide for reimbursement of a
rental vehicle. Reimbursement is limited and
must be supported by original receipts as
well as a signed and completed rental
agreement and meet state/provincial, local,
and rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements, insurance
coverage, credit card, etc. Additional fees
such as fuel, rental vehicle insurance, taxes,
levies, usage fees, excessive mileage,
or rental usage beyond the completion of
the repair are also your responsibility.It may not be possible to provide a like
vehicle as a courtesy rental.
Additional Program Information
All program options, such as shuttle service,
may not be available at every dealer.
Contact your dealer for specific availability.
General Motors reserves the right to
unilaterally modify, change, or discontinue
Courtesy Transportation at any time and to
resolve all questions of claim eligibility
pursuant to the terms and conditions
described herein at its sole discretion.
Collision Damage Repair
If the vehicle is involved in a collision and it
is damaged, have the damage repaired by a
qualified technician using the proper
equipment and quality replacement parts.
Poorly performed collision repairs diminish
the vehicle resale value, and safety
performance can be compromised in
subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts
made with the same materials and
construction methods as the parts with
which the vehicle was originally built.