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272 OnStar
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still
operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders.
A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into the
electrical architecture of the vehicle. Do not
add any electrical equipment. See Add-On
Electrical Equipment 0171. Added electrical
equipment may interfere with the operation
of the OnStar system and cause it to not
operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the vehicle
without further notice or consent. These
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OnStar 273
updates or changes may enhance or
maintain safety, security, or the operation
of the vehicle or the vehicle systems.
Software updates or changes may affect or
erase data or settings that are stored in the
vehicle, such as saved navigation
destinations or pre-set radio stations.
Neither OnStar nor GM is responsible for
any affected or erased data or settings.
These updates or changes may also collect
personal information. Such collection is
described in the OnStar privacy statement or
separately disclosed at the time of
installation. These updates or changes may
also cause a system to automatically
communicate with GM servers to collect
information about vehicle system status,
identify whether updates or changes are
available, or deliver updates or changes. An
active OnStar agreement constitutes consent
to these software updates or changes and
agreement that either OnStar or GM may
remotely deliver them to the vehicle.
Privacy
The complete OnStar Privacy Statement may
be found at www.onstar.com (U.S.),
or www.onstar.ca (Canada). We recommend
that you review it. If you have any
questions, call 1-888-4ONSTAR(1-888-466-7827) or press
Qto speak with
an Advisor. Users of wireless
communications are cautioned that the
privacy of any information sent via wireless
cellular communications cannot be assured.
Third parties may unlawfully intercept or
access transmissions and private
communications without consent.
OnStar - Software Acknowledgements
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit
https://opensource.lge.com. In addition to
the source code, all referred license terms,
warranty disclaimers, and copyright notices
are available for download. This offer is valid
for a period of three years after our last
shipment of this product. This offer is valid
to anyone in receipt of this information.
*Provided through LG Electronics Inc., who is
solely responsible for provisions of related
OSS compliance.
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274 Connected Services
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Connected Services
Navigation
Navigation requires a specific OnStar or
connected service plan.
Press
Qto receive Turn-by-Turn directions
or have them sent to the vehicle’s
navigation screen, if equipped. Select
Turn-by-Turn Directions from the Services
tab of the OnStar app to call an Advisor or
select a recent or favorite destination. Touch
the navigation icons to select home, address,
or place. A destination transfer from OnStar
will show the detail view of the destination
when it is transferred from OnStar to the
Navigation application. See www.onstar.com
for a coverage map. Services vary by model.
Map coverage is available in the United
States and Canada.
Turn-by-Turn Navigation
1. PressQto connect to an Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command button,
if equipped, may vary by vehicle and region.
For some vehicles, press
=to open the
OnStar app on the infotainment display.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
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Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myGMC mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myGMC mobile app, or by
contacting an OnStar Advisor. On some
vehicles, Wi-Fi can also be managed from
the Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app to
compatible Apple and Android smartphones.
GMC users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with GMC on social media.
Features are subject to change. For myGMC
mobile app information and compatibility,
see my.gmc.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.
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276 Connected Services
Remote Services
Contact an OnStar Advisor to unlock the
doors or sound the horn and flash the
lamps.
Marketplace
OnStar Advisors can provide offers from
restaurants and retailers on your route, help
locate hotels, or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the vehicle's
key systems, OnStar Advanced Diagnostics,
if equipped, provides a way to keep up on
maintenance. Capabilities vary by model.
See www.onstar.com for details and system
limitations. Features are subject to change.
For updates on feature capabilities, see
my.gmc.com. Message and data rates may
apply.
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Index 277
IndexA
Accessories and Modifications . . . . . . . . . . . . 173
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Add-On Electrical Equipment . . . . . . . . . . . . . . 171
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Additional Maintenance and Care . . . . . . . . 249
Agreements Trademarks and License . . . . . . . . . . . . . . . . 112
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . .182
Air Conditioning . . . . . . . . . . . . . . . . . . . . . 114, 116
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
How Does an Airbag Restrain? . . . . . . . . . . 41
What Makes an Airbag Inflate? . . . . . . . . . 41
What Will You See after an Airbag
Inflates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
When Should an Airbag Inflate? . . . . . . . . 40
Where Are the Airbags? . . . . . . . . . . . . . . . . 39
Airbags Adding Equipment to the Vehicle . . . . . . . 45
Light On-Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
On-Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
On-Off Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . . 75
Servicing Airbag-Equipped Vehicles . . . . . . 45
System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Alarm
Vehicle Security . . . . . . . . . . . . . . . . . . . . . . . . . 15
Alert Side Blind Zone (SBZA) . . . . . . . . . . . . . . . . . 150
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 205
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Antenna Fixed Mast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Multi-band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Antilock Brake System (ABS) . . . . . . . . . . . . . . 141 Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Assistance Program, Roadside . . . . . . . . . . . . 261
Audio Theft-Deterrent Feature . . . . . . . . . . . . . . . . . 98
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Headlamp System . . . . . . . . . . . . . . . . . . . . . . 92
Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Transmission Fluid . . . . . . . . . . . . . . . . . . . . . . 181
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . 139
Shift Lock Control Function Check . . . . . . 194
Auxiliary Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
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278 Index
Avoiding Untrusted Media Devices . . . . . . . 103
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
B
BatteryExterior Lighting Battery Saver . . . . . . . . . 96
Load Management . . . . . . . . . . . . . . . . . . . . . . 95
Power Protection . . . . . . . . . . . . . . . . . . . . . . . 96
Battery - North America . . . . . . . . . . . . . 191, 231
Blade Replacement, Wiper . . . . . . . . . . . . . . . 195
Bluetooth Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Brake System Warning Light . . . . . . . . . . . . . . . . . . 78
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Break-In, New Vehicle . . . . . . . . . . . . . . . . . . . . 129
Bulb Replacement Center High-Mounted Stoplamp(CHMSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Front Turn Signal, Sidemarker, and Parking Lamps . . . . . . . . . . . . . . . . . . . . . . . 196
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . 196
Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . 195 Bulb Replacement (cont'd)
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
License Plate Lamps . . . . . . . . . . . . . . . . . . . 198
Taillamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . . 217
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
California Perchlorate Materials Requirements . . . . 173
California Proposition 65 Warning . . . 191, 231, Back Cover
Camera Rear Vision (RVC) . . . . . . . . . . . . . . . . . . . . . . 147
Canadian Vehicle Owners . . . . . . . . . . . . . . . . . . . 1
Capacities and Specifications . . . . . . . . . . . . . 255
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . . . . . . . . . . 136
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . 125
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Cargo Door Relocking . . . . . . . . . . . . . . . . . . . . . . 12
Caution, Danger, and Warning . . . . . . . . . . . . . .2
Center High-Mounted Stoplamp
(CHMSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Charging System Light . . . . . . . . . . . . . . . . . . . . .77 Check
Engine Light (Malfunction Indicator) . . . . 77
Ignition Transmission Lock . . . . . . . . . . . . . 194
Child Restraints Infants and Young Children . . . . . . . . . . . . . 47
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Securing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59, 61
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Cigarette Lighter . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Climate Control Systems . . . . . . . . . . . . . . . . . . 114
Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . . 114
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Rear Heating System . . . . . . . . . . . . . . . . . . . 116
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Cluster, Instrument . . . . . . . . . . . . . . . . . . . . . . . .72
Collision Damage Repair . . . . . . . . . . . . . . . . . 263
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
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Index 279
Connected Services (cont'd)Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Connections Connected Services . . . . . . . . . . . . . . . . . . . . 274
Control Traction and Electronic Stability . . . . . . . 142
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . 122
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Coolant Engine Temperature Gauge . . . . . . . . . . . . . 74
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114, 116
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Courtesy Transportation Program . . . . . . . . 262
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Customer Assistance . . . . . . . . . . . . . . . . . . . . . 260 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Text Telephone (TTY) Users . . . . . . . . . . . . 260
Customer Information Publications Ordering Information . . . . . 265
Customer Satisfaction Procedure . . . . . . . . . 258
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 263
Danger, Warning, and Caution . . . . . . . . . . . . . .2 Data Collection
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 267
Daytime Running Lamps (DRL) . . . . . . . . . . . . 92
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . 121
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 276
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . . 121
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Door
Cargo Door Relocking . . . . . . . . . . . . . . . . . . . . 12
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 12
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Rear Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Drive Belt Routing, Engine . . . . . . . . . . . . . . . 257
Driver Assistance Systems . . . . . . . . . . . . . . . .145
Driver Information Center (DIC) . . . . . . . . . . . 82
Driving Better Fuel Economy . . . . . . . . . . . . . . . . . . . . 121
Characteristics and Towing Tips . . . . . . . . 155
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Hill and Mountain Roads . . . . . . . . . . . . . . 124 Driving (cont'd)
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . 126
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 123
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 123
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . 126
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
E
Electrical Equipment, Add-On . . . . . . . . . . . . . 171
Electrical System
Engine Compartment Fuse Block . . . . . . . 199
Floor Console Fuse Block . . . . . . . . . . . . . . . 203
Fuses and Circuit Breakers . . . . . . . . . . . . . 199
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . . . . . . 182
Check Light (Malfunction Indicator) . . . . . 77
Compartment Overview . . . . . . . . . . . . . . . . 176
Coolant Heater . . . . . . . . . . . . . . . . . . . . . . . . 133
Coolant Temperature Gauge . . . . . . . . . . . . 74
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . 183
Drive Belt Routing . . . . . . . . . . . . . . . . . . . . . 257
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188